Best Carpet Replacement in Phoenix AZ

Eduardo came to my condominium twice to help with the measuring and selection of carpet. He was very helpful, arrived on time, and got the process started. After placing my order, the carpet arrived within a week, and was installed a couple of days later.  The installation looks beautiful. For a small charge they also re-stretched carpet in a different room that had somehow developed waves and wrinkles. I really recommend these guys.

Highly recommend these guys!  We have family that referred us to Bram. We even shopped around at other flooring stores  (including Lowes and Home Depot who ended up being more expensive and a much longer wait) before pulling the trigger at Bram's. Mitch is a super nice guy- very helpful and patient with us since we were in and out of his store for almost a year trying to figure out what we wanted/liked, taking home sample flooring and waiting til the perfect time to  be able to afford to re-floor our entire downstairs. Once we ordered, they were here 6 days later getting to work, and finished 1180 sqft in 3 days! The big box stores quoted us about a month before they'd even get started.
The crew (Carlos and Oscar) that came to install our flooring couldn't have been better! Very respectful of us and our home, polite and meticulous.  You can tell they take pride in their work and it shows!
When we decide to have our stairs and upstairs redone, we'll be back!

I love our stairs now! FCI was incredibly easy to work with, they showed up on time and the install went smoothly.  Thank you!

Had a great experience with Floor Source! Daniel Scozzari did a fantastic job throughout the process. Picking out product, getting samples, scheduling the measurement, and finally the install were all incredibly easy.

Daniel even helped us when selecting colors, because he understood how it would look differently in a room compared to the small sample. Thank goodness we took his advice, because the house looks amazing!

Without a doubt, we would go back.

From the start Floor Source bent over backwards for us.  When we had some difficulties in what we chose (we changed our mind), they helped us correct it the best they could (we still paid for the carpet and will keep it, but they adjusted labor and padding).  They scheduled us and kept us updated on installation.  On the day of install for the laminate, they sent Tony.  He was fast, efficient, and friendly.  But the most important part.... he did an immaculate install!  The next day the guys came for the carpet (sorry, can't remember the names).  They were just as good as Tony!  Fast, efficient and did an absolutely amazing job!  We still have the left over carpet piece and our son will put it in his house.  Already spoke to them and they will be using floor source to get padding and install.  Floor Source is going to send a person to their place for measuring.  Service ALL THE WAY AROUND!  Thank you Floor Source!!

Very happy with my experience start to finish they worked to accommodate my tight schedule and completed the job on time. Vicki was very straight with her pricing and worked with me to pick out the perfect color scheme. I would definitely recommend these folks. Thanks again.

This team was amazing. They listened to what I wanted, they were timely and always communicated any changes or updates. I have actually requested them to work on additional projects.

We selected this company based on reputation and reviews. They were on time with quality work at a reasonable price. I highly recommend this company if you're considering replacing your floor, you won't be disappointed.

Everyone was so great to work with! Josh Nagler, my sales guy was fantastic, he helped with recommendations, helped with picking out colors and he worked hard to get me the best deal. Geraldine, the install scheduler helped me when I needed to reschedule and got me back on the calendar much sooner than I thought would happen! The install team, Lucy, Fidel and Manny were amazing! They helped me pack up a few things I missed, they asked permission to play music (which is always a yes in my house), they kept me informed about what they were doing and everyday they went over everything they'd done before they left and they answered all my questions and explained in depth what they were doing every step of the way. On the last day I mentioned to Fidel how impressed I was with the seams, because I couldn't see them even when I actively looked for them and he said "when you like what you do you work hard to do good a good job and I really love my job." I highly recommend Carpets of Arizona!!

We had luxury vinyl installed over 2 different tiles in our kitchen, living and dining rooms. Jon made sure the application was perfect before considering the job complete. He was easy to work with, accommodating and always very upbeat. We were so happy with his work that we  changed from a previous countertop contractor and had Jon's crew install our quartz. We were even happier as his team suggested some different additions that we really liked.

After gathering a number of quotes from the likes of Home Depot and some bigger carpet installers, Bentley gave us a very attractive quote for higher grade carpet.  They came and installed the carpet in a single day. Unfortunately the carpet that was installed in the master bedroom had a manufacturer's defect, but I'm still giving them five stars, becasue Bentley returned and replaced the carpet in the room at no additional charge.

We found this business through home advisor and the reviews were decent so we arranged for an appointment for their salesman to come out. Glen Copper showed up. A nice British man. Is it just me, or do British accents seem inherently more trustworthy? If you agreed, the focus on the word "seem" is appropriate. We told Glen that we were on fixed incomes, wanted all carpeted areas in our 2 bedroom home covered in laminate wood flooring, and wanted flooring that didn't show marks. That was our most important thing- to not show marks. Glen said he had the perfect product for us. It looked nice and matched our furniture but I questioned if it should have some sheen to it and Glen said no. The price was within our budget, so we agreed to a deal. Glen promised he'd be the only person we'd speak to during the installation as he was "our go to man"and it was "his" crew who'd do the installation and that he'd check in daily. We never saw Glen again. The installation was a nightmare- the team was one worker, he was always late and frequently a no show. Glen forgot to figure in our carpeted master closet. This project took 8 long days. I could go on, but the story doesn't end there. It goes on to this day.

The laminate sucks, it shows absolutely every mark. Even cleaning it with Glen's recommended products and method, you can see every swipe of a mop or the towels we have to use to get it dried. Towel swipes, foot prints and paw prints. This flooring never looks clean even when just cleaned. We had to hire a cleaning service and they clean it 3 times each time they're here and hand dry it and it still looks like crap. A realtor came over after the cleaning people had been here and said that we'd never sell our house with theses floors. We can't afford to replace them, so we'll have to end up knocking thousands off our asking price. Thanks Glen and Floor Coverings international of Chandler, who hired him and doesn't stand behind their product.

Save your money, your aggravation and never use this third rate flooring company. I had to give it one star to get the review to post. There's not a no star option!

Our experience with Custom Floor Covering was a disaster and required legal involvement. First the quality of the workmanship on the hardwood floor installation was defective, and although they ultimately admitted their mistakes and remedied some of it, the time, aggravation, mess, and disruption that resulted took a heavy toll on us. It required taking it up and reinstalling it. We have multiple residential and commercial properties, and to have this get to this level is something we are not used to. Additional damage to adjacent ceramic tiles occurred, and the experience to that point was hostile and difficult, and we were uncomfortable and mistrustful by then, so letting them repair the damaged ceramic tiles was not possible.

Despite attempts to pay the majority of what we owed them, they fought us on deducting the cost of the repair for the damaged tiles. A civil lawsuit resulted, and unfortunately this was during COVID, and our reasonable attempts to reach a settlement with mediation were refused by Custom Floor Covering, Inc, and it proceeded to a virtual trial. This was a mandated virtual trial limited to only one hour, handled by a Justice of the Peace who had never passed the bar exam, and was dominated by mistruths stated by the owner and employees of Custom Floor Covering. I had only a few remaining minutes of that hour to even make a stab at getting to the truth. Unfortunately, the truth never could be shown, then another 70 days went by before a "judgement" was rendered, and it was full of factual mistakes, demonstrating a lack of understanding by this "judge". We then filed a motion of reconsideration, basically just asking her to show us her calculations and get the numbers in her math accurate. This request for reconsideration was denied with a one-word response, "DENIED". There were enough mistakes in the handling of the case at the judicial level that we certainly had grounds to appeal it, but again there is a risk and additional expense and time involved, and at a point, we decided to just cut our losses and give up. Normally not my preference, but we were sick of it.

Custom Floor Covering, Inc, their owner, and their employees will deny all this and say we were too particular, and they will say they went out of their way to agree to what were "our unreasonable personal preferences", and they will deny there was any damage and improper installation whatsoever. That is what they stated at the trial and wrongly it was accepted. Sadly, justice is not always done at any trial, and there is always that risk when you go to trial, but we felt badly violated and assumed a reasonable approach, photos demonstrating the damage, would all logically be understood and make sense. It wasn't, so I bring this up so that anyone considering flooring of any kind will not have to suffer the same experience we did. There are so many reputable companies out there who put the customer first and make their best effort to please you. Mistakes can happen, and we don't expect perfection on the first attempt, but we do expect people to be responsible when they make a mistake and take the necessary steps to resolve it. We expect them to be honest, truthful, and not lie. This was everything but that, it can be much better, and I urge anyone to avoid Custom Floor Covering, Inc. and all the misery they caused us.

I have photos, videos, and abundant documentation to fully support everything I have said here, and I will be happy to share them with anyone to prevent experiencing this unpleasantness.

Do not recommend at all! the owner is a smart ass that does not get back to you with quotes total waste of time and overpriced