Henleys Floor & Home Pros

Have had a heck of a time finding competent and fairly priced options as I've pursued fixing my house after water damage. Today Emser tile gave a short list of recommendations. I drove a ways to Henley's because they have a physical store front and it was one of the few semi local options I had not explored. Emser has done very right by me, so I figured worth another shot.

When I pulled in an employee outside the store greeted me, then held the door for me, then asked me what I needed, then made sure I was aligned with someone who could help me pursue it. I had a positive impression of everyone at the store, even super young guy who just walked through was cordial. This is the type of service I was raised with and gave at companies I worked for. And had yet to find in the two years I've been seeking completion of my project.

Guy who discussed cabinets with me at length was thorough, patient, and honest if he didn't have an immediate answer.

Still early days but I would love nothing more than to give a solid 5 review and find this company is the one to fix my house.

Why would a business come to your home, spend an hour measuring for new flooring throughout your home and not bother to send you a quote?
I'm wondering that myself. Even if they sent one after 9 days, they would not get my business. It makes you feel slighted. Can't trust them.

I was out looking for a new Yelp adventure in Surprise. Something new I had never noticed before. I found Henley Floor and Home Pros.

Whaaat? We have been looking for flooring everywhere across town and  there was a flooring business right here in the City of Surprise! I took a peek at their showroom really fast. So many options! We were looking into luxury vinyl and tiles that look like wood. Something low maintenance! I can't wait!

We plan on installing ourselves. The gal in the store was super friendly and answered all of my questions. They even offer cabinetry! We are busy this holiday weekend but have a date planned for this week. I can't wait!

We moved and liked the work so much we had them do flooring for new house.  Went to 5 other places including big box stores with sales but decided there was nothing as nice so came back for the same tile from first job.  They were able to find it again and the price was right.  Expected a small business to be more $ but not so.  Plus their men do the work not the low bidding sub contractor not connected with the store

We had porcelain tile installed in May of this year. We paid over $19,000 for 1500 sf. of tile. There were issues throughout the process but Henley's made it right and fixed most of the problems. The real issue didn't start until they received the final payment and the floor was finished. In July, I reached out to Cindy via email and explained the top layer of the tile had tiny chips on the surface of tile. She asked me to send her photos' which I did. Cindy said the owner Kyle would need to come out to look at floor. The owner came out and acknowledged the damage and said he would have to reach out to the sales rep. In the interim additional holes began showing up throughout the tiled floor. Again, we sent emails, sent photos, repeatedly tried to schedule someone to come and look at the floor and tell us what was causing the chipping and to make the repairs. On three separate occasions, Henley's Floor & Home Pros scheduled someone to come out to our home to make the repairs, and each scheduled appointment was cancelled by Henley's Floor & Home Pros at the last minute with a different excuse. When I asked Cindy why the appointment was being cancelled again, she said most people wouldn't have even noticed it or would have ignored it. Stating the size of damage was a pin hole. Not that it matters but this "pin hole" is on very light tile and I did notice it and requested for the tiles to be replaced. Later that day, I received a call from Kyle Henley stating he had reached out to an independent company to contact us to take a look at the floor. He said if you don't hear from anyone in three days to let him know. After a week had passed and we had not heard from the independent company, we again reached out to Kyle Henley and told him no one had reached out to us. Kyle Henley stated he would reach out to them again. That was two weeks ago and we have not heard anymore from Henley's Floor & Home Pros. When we signed up with Henley's Floor & Home Pros, we were told if there is a problem with repairs, we will fix it. We notified Henley's Floor & Home Pros over two months ago at the initial onset of the damaged tiles and they have yet to come out and make the repairs. We went with Henley's Floor & Home Pros because of all of the positive reviews posted. Unfortunately, we have not had a positive experience with Henley's Floor & Home Pros and continue to wait for them to honor the warranty and make the necessary repairs as they said they would. At the end of the day, Henley's Floor & Home Pros are just like a lot of companies out there. They over promise and under deliver. I would not recommend Henley's Floor & Home Pros.

Do not recommend at all! the owner is a smart ass that does not get back to you with quotes total waste of time and overpriced

We happened to find this flooring company as we received a previous quote that was too high.  Henleys helps ups pick out flooring - scheduled a time to measure - showed up as scheduled and answered all my questions.  What a nice surprise!

When I first called Henley's with questions about tiling a bedroom, they immediately made arrangements for Chris to come out to our home, assess the job and do measurements. We followed up the next day by going into the shop to pick out tile. Since our home was built in 2007 there was no way to match the existing tile. Chris made great suggestions on how to compliment the old tile with a new pattern in the same tones. The result was spectacular. Everyone we worked with at Henley's from our initial phone call, to the installation team, and Chris with his excellent design ideas were a pleasure to deal with. Five Stars Plus to Henley's Floor & Home Pros!

I would never use or recommend this company. They had the worst customer service, refused to give us an itemized list, charged us 3,000 more than quoted price, did really crappy work which had to continually get repaired. Went way over time schedule by a month. Showed up on their schedule and not ours. Never asked our opinion on what color grout, or type of baseboard we wanted. Owners employees clogged our toilets repeatedly with napkins and poo. Smoked in our house and used our back patio as the dumpster because the large one was full for over a month. The owner of the company never checked on his employees who also left live electrical wires exposed and almost burned a hole in our house sweating a pipe without our consent. Worst experience of our lives.

I was very disappointed when Alexis made an appointment with me and then canceled because"a big client just came in". She never showed and never called back. If you can't trust them to make an appointment I sure wouldn't trust them with getting a job right.

The tile we purchased for our remodel was well priced