Carpets of Arizona

Working with Jesse to get our selection or carpet figured out and measuring the entire house was no small feat! We met with him a number of times long before our installation date was even scheduled. He was patient, helpful and never pushy. Really appreciated the coordination from him and Jennifer.

Were the rubber meets road (or carpet meets the sub-flooring!) is with the installation. There was an unavoidable personnel issue that delayed the start of our installation by a couple hours but Jennifer was very communicative and apologetic (even though she couldn't control an employee having a seizure). The crew showed up and immediately went to work.

Joseph was our installer and was very effective with his crew - he clearly was experienced and was able to direct his team around. They too were responsive and respectful. They carefully moved all our furniture around and were open to my guidance on the more delicate items or even how we wanted the rooms put back together.

On the final day of installation (a Friday night), they stayed until almost 9 pm to get the job done. They cleaned up everything in the house, did a final walk through with us and did not leave anything behind.

The installation did cause a small issue on the flashing on the stairs but Carpets of Arizona has been more than helpful getting that repaired at no charge.

For reference, our home is 4300+ sq ft and we replaced carpet in 10 rooms/spaces, stairs, hallway and all the closets (except master). The installation took 3 days.

The carpet quality is top notch and everyone at the company communicates well. We are very happy with the work and would highly recommend them to friends and family!

I can't recommend this place enough!

Jesse made us feel welcome and valued from the very first hello. He went out of his way to present us with options available and things to consider.

The installers arrived on time, finished the job on time, and did excellent work.

Jesse followed up as promised and ensured everything was to our satisfaction.

Carpets of Arizona will be our exclusive go-to place for all our future flooring needs.

Watch out, great service ahead! When we moved into our new house, everything was on clutch, except the carpet. It needed to go, stat!

We called around and received some ridiculously high quotes and had to move our own furniture. For some of the prices, one would have thought that would be included, but no.

Came across Carpets of Arizona and we found a winner! Jesse quickly responded to our request and we had a team member at our house same day. They were able to provide a very reasonable quote that included quality material and moisture shield.

Installation was well coordinated and the team did awesome! Highly recommend giving Carpets of Arizona a call, we would not trust anyone else with our home!

So I went full Karen here. I feel like COAZ didn't do the job right to begin with. See pictures - carpet is cut to the inside of the doorway.

Finally get COAZ out to fix it. They added more carpet and then tacked it down where I wanted it. What would they have done if I didn't keep pieces of the old carpet? Dunno.

Then to make the transition at the doorway they used a tack strip across the doorway. According to the Carpet Rugs Institute 105 standards it explicitly states to not use tack straps across the doorway.

I argued with them and they said this is how they do it and have done it for years. Sure. But just because that is how you've done it forever doesn't mean it is right. They used to use Abestos too. And we all know how that turned out.

They pushed carpet into place and then knocked the tacks down with a hammer so the spikes didn't stick up. Then they stomped on the strip (no boots, just socks) to make sure my family wouldn't get stuck by any nails. I appreciate it but it still irks me that this is not aligned to the rules.

Thank you Jesse! All around great company, quality carpet, and streamlined prices. No headaches.

Jesse was our Account Rep:
Jesse was just a nice guy, not salesy or pushy, answered our questions, and was friendly. Rare to find such quality people these days.

Carpet Installers:
I'm shocked at how great their installers were. The installers were nice, polite, professional, and really communicated throughout the entire process. They called and texted before showing up and did a nice walk through of the carpet after it was installed.

Listen, anyone that comes into our house, around our children, and valuable possessions, you want them vetted, clean, and professional.

Hire Carpets Of Arizona if you're looking for a great experience like we had!

I had the carpet put in it was paid in full.  The workers walked all over my carpet after it was installed. Who does that? That is why people leave their shoes at the door.  I spoke to Shane, the owner, and he told me that my concern was ridiculous. WOW! He offered to take $10 off my bill. I wish I would have known this before I purchased from this company.
No compassion whatsoever, he was making a joke of this situation. I wanted to support a family own business, but next time I will not because of this experience.

Not my cup of tea. Carpet is genery expensive. Carpet is not replaced regularly, unless you have a rental. I have never said to somebody. "Wow, this install if off the charts, beautiful."  For me, its only about the selection and quality of carpet and value of total package (including installation). I did not like Carpets of Arizona price point. Left. Went with big box home improvement store. Beautiful carpet. 40 percent cheaper.

Elizabeth was great getting me the carpet I wanted and Jesus did great with the install. Love my carpet its so soft

I'm currently pregnant and nesting has hit me in full force. The two major things I wanted to tackle before our first baby gets here - carpets and new windows. I ordered new windows back in December and was told it would take 12 weeks for them to arrive, so I set out to find a flooring company to work with.

Carpets of Arizona was the only company I spoke with who offered to work with the window company schedule (we turned one window into a slider and the window company said to wait on flooring install in that room, just in case they had to cut into the floor. They didn't want to damage the new carpet).  Carpets of Arizona was willing to install my flooring in two stages so that I didn't have to wait until windows were fully installed to enjoy my new flooring.

I described what I was hoping for, style wise, to Monica over the phone. When she arrived at my house to give me a quote, she brought samples that were EXACTLY what I wanted. It is so overwhelming to look at thousands of samples. I appreciate that she was able to bring 3 I liked so I could quickly and confidently make a decision.

Geraldine was patient and so helpful during the scheduling process. When there was a delay and window installation was pushed out further, she quickly rescheduled my flooring installation over the phone.

Finally, the contractors they hired for my job (Juan and his team) were always on time, polite, and did beautiful work.

I am so, so thrilled with my new floors. The upgrade was worth every penny. I wouldn't hesitate to call Carpets of Arizona again if we need anything in the future!

Cheryl at Chandler store for Carpets of America gave great, fast service for just what was needed.  New carpet selected and installed in two days time.

Thank you!

We recently hired Carpets of Arizona to install carpeting and wood plank flooring. To provide fair and balanced feedback they did a nice job with the carpet installation but would strongly caution anyone looking to hire them for wood plank flooring installation.

We chose a wood plank floor style that has a high shade variation which means the planks vary from light to dark. It was very important to me that the installers took extra care when installing the floor to ensure the planks were space in a way to ensure the various plank tones were mixed across the floor as the flooring manufacturer intended for the right look.

Monica, the sales rep assured me that she would put their best installers on the job. On the day of the installation, I mentioned to Jim, the installer, that I'd like to make sure the light, medium and dark tones were mixed across the floor to achieve the intended look of this flooring style. Jim's response was "Yeah, I'm not going to do that! It will take too long and I don't get paid by the hour."  He assured me that if he just pulls the planks from the box and installs they will be mixed (this is not recommended by the manufacturer). Needless to say I was shocked by his response but trusted they knew what they were doing.

When the floor was finished my worst fears came true. About half of the floor (the portion Jim was working on) is not varied at all. In fact, there are only 2 different plank styles (out of 10) that appear in a large area of my floor. It looks horrible. I brought this to the attention of both Monica (sales) and Geraldine (Ops) without any resolution for a two month period of time.

Upon the completion of the final step of adding the transition strip (happened nearly two months after floor was installed) Monica charged my credit card with the balance due without my authorization or approval. I had to call the credit card company to dispute the charge as we had not yet resolved the installation issues. Be wary of offering your credit card as I've read other reviews and this appears to be a recurring problem.

After speaking with Miranda (Manager) I did receive a refund of approximately 10% of the total job as their resolution but it does not resolve the fact that I need to look at a floor everyday that is less than desirable.

PHOTOS:
In the attached photos you will see a photo with numbers (1 and 2). I labeled the wood planks that are identical to each other to show that nearly half of the floor only uses 2 of the approximately 10 different plank styles. The other photo shows the other half of the floor that was installed much better by the second installer (Manuel). Manuel took more care to install the portion he was working on correctly. Manuel also had a higher customer care factor over and above the management and leadership team at Carpets of Arizona.

The photos look like they are two different floors. UGH!!

I would not hire them again.

Carpets of Arizona did a wonderful job carpeting our investment property. I read reviews online and the salesperson Josh was highly recommended online in a few places. He provided a competitive bid for the carpet, installation and takeaway of old carpet. Jose the installer did a fantastic job installing the carpet and he called me personally when he arrived and before he left he provided pictures of each area he carpeted. We were concerned with the old carpet that was in bad shape that it would cause a mess throughout the house, but it appears they cleaned up any debris on the way out. Super impressed, and will definitely recommend their services to anyone in need of carpet.

We went to Carpets of Az looking for carpeting for our frontroom.  We worked with Grant. He showed us and we found what we liked. Then he came to our home and measured the area we wanted carpeted. Before he left our home, we had an exact price for purchase, install and take away.
The team that installed were knowlegable, communicative and made certain it looked nice before they left.
Would recommend any time and 5 stars

We had our bedroom carpet replaced about 8 months ago. There are already heavy traffic patterns. When I bought the carpet, it wasn't top of the line, but the salesman assured me it would last at least 5 years.
I called C of AZ. I had gentlemen come over - both agreed that a good carpet cleaning would be in order, and we would go from there. They sent the carpet cleaner over, he did a great job and C of AZ picked up the bill.
That was 2/10 it's now 2/22, and I have yet to see or hear from  the C of AZ guy.
I called yesterday to ask when the follow up would be and was told I would hear from them the next day .... Or not.
I know very little about carpet. What I do know is that I was sold cheap carpet at a premium price.

Jesse did a great job of helping us navigate the adventure purchasing carpet! The guys came out and installed in a timely manner! So nice to have a great carpet under our feet now!

Josh and his team were able to do an excellent job on my stairs. The installation team went above and beyond to make sure the job was done correctly the first time. We will definitely be using Carpets of Arizona later this year to do the rest of my house!

Thanks Josh!

We have had a difficult flooring experience with Carpets of Arizona. We used them previously at another home and had a good experience, however, this time was different. Pros and cons are as follows:

1. Pro/Con: The sales team is highly communicative, answers all questions, and are very helpful. That being said, they did get the measurements wrong twice. We also included baseboards into our overall cost. What we were not told is that the baseboards would be unfinished. We were under the impression our floors, and baseboards, would be good as new. The baseboards were also installed with bad cuts, nails sticking out, etc. I've been told they've now corrected this process as other customers also had this issue.

2. Con: Our install - and I cannot emphasize this enough - was a nightmare. It started in November 2020 and it is still not done as of this pos due to all the repairs and re-do's needed. We did, to be fair, request a break during the Christmas holiday as we didn't want to live through a torn up house any more than we already had been.

We did carpet and LTV in the entire house. Our LTV floors were supposed to be dropped off at our house 48 hrs in advance to acclimate, but a holiday in China impacted shipping from the vendor, which no one at the company knew about.

Instead of waiting for a firm response on when the floors would arrive and pushing our install back appropriately, they continued with the schedule. Luis and another gentleman ripped out the remaining carpet and baseboards and were visibly and verbally frustrated stating they never start jobs without the floors being ready. They piled all the furniture in two different rooms. During this process they damaged three pieces of furniture and we had multiple varying degrees of drywall damage, both large and small. At the end of the day after everything had been ripped out and our house was essentially unlivable, we were told it would be a WEEK before the floors arrived. We had no place to eat or sit.

They also left a ton of broken up cement all over the house, large nails sticking out of the walls dangerously, and three razor blades lying on the floor. My husband and I spent several hours that night cleaning up the mess, pulling out the nails, and making our house as safe as possible.

SOME photos of all the issues/damages attached.

3. Con: Management team and internal communications during the first half of this install. Eric, who was at the time the operating manager and has since been fired, told us varying truths, conflicting stories, and gave us false guarantees. We also later learned he never escalated any of our issues as he told us he had done.

4: Pro/Con - new installers: A week later, Manuel and Jimmy installed our floors. Jimmy was highly communicative the entire time. Manuel is a master LTV floor installer and did a beautiful herringbone pattern in our dining room. The two of them were extremely careful with moving things around and not damaging anything. The con here is where they started rushing at the end. There were quite a few places with the brand new LTV that needed repairs, including one entire room that had to be re-done; gaps were so large you could see the cement below, for example. Several places where carpet started popping up or just wasn't seemingly tacked down. Also, some baseboards were installed that were damaged and had to be replaced or repaired.

I believe the issue is we were originally told the install would take 9 days, but Eric forced it into 6 days, thus the damage. Now it's taken 2.5 months to fix everything.

I do want to give Manuel a lot of credit. He has been nothing but honest and fully accountable, and a huge help in coming out to fix everything. He is kind, trustworthy, and does an excellent job. Kudos to Miranda and Geraldine as well for their awesome service.

5. Pro/Con: Overall, the new management team and those now aware of the problems have fully stepped up, apologized, and taken all the necessary steps to right the wrongs.

My biggest disappointment here is in the way the company has handled collection of payment. We spent ~$18k on the floors; not a small amount of money. We paid 50% down and almost all of the rest, except for a small buffer of money set aside for drywall, furniture, and painting repairs due to the damage, which is to be deducted from the final payment. At one point they sent us a lien notice for final payment in the middle of things getting fixed - it's auto generated, but that is the last thing a customer with our situation should get. They also charged our credit card for the remaining $2300 without our permission and didn't realize why this was a problem, and before all repairs were done, which is extremely unprofessional.

6. In progress: Half a dozen+ more flooring repairs and a Karndean professional is supposed to come out and assess the flooring. Also, the refund on our card until repairs are complete.

(Note: I posted a Google review, which is not showing up.)

Jesse came through for me since I was out of state and not yet moved into our new house! He worked with the current owners to measure the room and we discussed trying to match the carpet to what was there currently (we decided this wasn't a good look). He even Facetimed me and met my parents to help me pick our carpet for one room in our house. He also helped with an installation snafu - where they installers had to come back later to ensure the painters could get started the next day! One of the managers even switched out the baseboards to match the rest of the house on the same day - so our painters could get started on them. Thank you Jesse for all of your help! Super appreciate it!

Juan the installer was very friendly and worked efficiently installing the carpet for the bedroom. Clean good work! Tyler explained everything very well and was also very friendly. They handle scheduling very well and are upfront about everything. I would recommend them for your flooring needs.

I highly recommend Carpets of Arizona.  The team at Carpets of Arizona was extremely courteous and professional.  Overall, my experience with Carpets of Arizona exceeded my expectations.  There is not enough positive feedback that I can provide regarding Carpets of Arizona and its amazing team.

Superior experience! Josh was exceptionally thoughtful in explaining the options of carpet they offered and helped pick out a great color to match the rest of my home. The custom order came in quick and installation went smoothly/looks fantastic. I would recommend them to anyone.

Josh was amazing! We were 20 minutes late to an appointment at our house after we asked him to push it back 15 minutes. He was super cool and professional. He was also extremely knowledgeable about the carpets and different fibers but was not pushy and did not try to force us to buy anything we didn't want. He was excellent and my fiancée and I would definitely recommend! Thanks again Josh!

Josh was great! We clicked and he took care of us. The team that came in were so fast! 1 day in and out. They also showed up early for us even though they are busy so my kids could home and move into our new house! Love these guys!

The bid that was quoted and what was delivered are two entirely different things. The "Karndeen" slate flooring is beautiful but the baseboards were not replaced as originally quoted and their idea of fixing the problem - "caulking"? Even after showing Shane the original bid they did a half hearted job on fixing the problem and it was never really completed.

We have since contracted a company to replace the baseboards, which did what was promised and did it well!

Make sure everything is in writing and make this company follow through with their written quote.

Michael N. You truly are the best in the biz. I will continue to refer you to anyone that brings up flooring. Your passion, willing to help others and knowledge is out of this world. Thank you.

Elizabeth was fantastic, honest, candid and worked with us. It only took 3 weeks from walking in their doors to beautiful brand new carpet in 1850sqft of our home.  Reasonably priced, installed in ONE day AND the cost to move the furniture was included. I Would recommend this family owned business to my friends/family.

Do yourself a favor: comparison shop. The Tuftex carpet we loved here is $16.22/sq ft installed. At the other carpet store we went to, it was only $10/sq ft installed. In our theatre room of only 430 sq, this equated to be a $2,700 difference of price. Can you imagine if we were doing the whole house in this carpet?! Do your homework, compare prices elsewhere, and you'll see what I'm saying is true and save yourself thousands.

To their reply: I don't know about you, but pricing is a big factor when we're talking of thousands of dollars more, and I'm sure many people would agree. To each their own. Comparison shopping has always been a win for me though.

I've had CoA install carpet in two rooms, and they've been FANTASTIC.  From the minute I walked in the door of the showroom to select my carpets all the way through the installation, they listened to me to make re they got everything right.  When I was forced to postpone the first installation three times, they were extremely accommodating, and never once acted as if I was causing them any inconvenience.  While their prices may seem high at first, the fact that the up-front price includes padding, installation, and sales tax (yes!) means that in the end, their carpet is about the same cost, or even lower than, the big box stores - plus the quality and warranties are much better!!  I wish they sold/installed porcelain tile, too, but for all other floorings, I'll never go to anyone else.

I live in Casa Grande and TRIED to buy carpet tiles here, but our good old carpet store has gone out of business so I tried dealing with others who I REALLY don't think could have cared less.  I HAPPENED to find Carpets of Arizona online and called them.  I was referred to Corey and it became a match made in heaven.  I told Corey what I needed and he took care of EVERYTHING.  The carpet tiles arrived in less than two weeks.  During this awful time of COVID my husband and I don't go anywhere we don't have to and Corey even delivered the carpet to us on his way home.  That's small town business in a big city.  I am sharing this wonderful news with my friends.  Thank you SOOOO much, Corey

This an honest hard working local company that does great work. We had some issues after our initial install of vinyl flooring and Adam came over and sent out a new crew to fix the issues. This company goes above and beyond to make sure the work is done right and the customer is happy. I highly recommend them to anyone.  A big thanks to Adam, Cheryl, Luis and Geraldine for all of your help in making our house look amazing!

Great communication and customer service.  The job was completed very timely and was done with quality and professionalism.   Elizabeth was helpful in our selection making process, and the installers did a great job.  The price was competitive.  We are pleased with the service and product we received.  Thank you, Carpets of Arizona.

I had a great experience with Carpet of Arizona! Josh N. helped me pick our carpet, came to measure, got it scheduled, and followed up with me to make sure I was satisfied. He was very helpful and answered all of my questions. The installers did a great job, and I am overall very happy with my purchase.

So after wasting time at 2 big box stores, I did some research and decided to support a small business.  After googling and web site shopping I called Carpets of Arizona.  Miranda answered and was so friendly and pleasant.  I drove in and was happily surprised with how easy it was.  I took the samples home and scheduled to have the stairs measured.  Their price was BETTER than the big box stores - their guarantee was MUCH BETTER than the big box stores and they were remarkable!  Don't shop anywhere else- save yourself time and just come in.  Miranda and her staff are truly professional!

Recently had our house carpeted by carpets of Arizona. Michael came to our house to do the quote for us and was helpful throughout the process. Everyone we dealt with from office staff to installers were professional, friendly and did a great job.

This is the best place to go for your flooring needs. The staff is very friendly, and Jacob and Shane were super helpful. Go check them out! They even do free estimates

Excellent Company and Staff!

We just completed a three part remodel that included Karndean lay down tile in our kitchen, dining and family room and two bathrooms, new carpet in two bedrooms, and new baseboards throughout. We had a great experience with them once before and they did it again with more complexity. Michael and Adam helped us from beginning to end Their installer was fantastic, very meticulous and prepped all floors properly. The owner Jerry stopped by and showed us how to better utilize our slider curtain The group was patient and informative. A very fine company and office staff too.

If you're looking for a flooring company that actually cares about you, look no further. Carpets of AZ is more concerned about you and your home than making a quick sale. They will do what it takes to get the job done right. Thank you Carpets of Arizona for just doing business right!

We loved Carpets of Arizona! The process was easy, the guarantee is awesome and the service was great. We will eventually be doing more rooms and will be contacting Carpets of Arizona for all of them based on the great service and beautiful carpet we had installed!

Adam Daniels is awesome and such a nice guy.  Must see before getting any flooring work done.  his prices clobbered the competition. Just had vinyl flooring installed at my rental that looks like wood flooring and it turned out awesome.   His crew is friendly, fast and accurate.  Came back to house a couple days later to add a second layer of caulking since I had flooring placed under the floor trim.  Looks amazing  can't tell it's not wood.  Best part if a tenant wrecks a piece I just replace that 3 foot section. Adam is my go to guy from now on for any flooring work I need done

Our experience with Carpets of Arizona was stellar!  Being new to the area and just moving into our house we had a million things to do.  Cheryl and Adam worked with our timeline to complete the large job in record time.   Our floors are gorgeous.   We received thoughtful and professional consultation in the showroom and at our in-home appointment.  We also received transparent pricing.  The demo and expert installation all completed on time and to our satisfaction - no mess.   Cheryl checked back multiple times to ensure post installation satisfaction and extend the relationship.   Very satisfied and would recommend highly.

Everyone was so great to work with! Josh Nagler, my sales guy was fantastic, he helped with recommendations, helped with picking out colors and he worked hard to get me the best deal. Geraldine, the install scheduler helped me when I needed to reschedule and got me back on the calendar much sooner than I thought would happen! The install team, Lucy, Fidel and Manny were amazing! They helped me pack up a few things I missed, they asked permission to play music (which is always a yes in my house), they kept me informed about what they were doing and everyday they went over everything they'd done before they left and they answered all my questions and explained in depth what they were doing every step of the way. On the last day I mentioned to Fidel how impressed I was with the seams, because I couldn't see them even when I actively looked for them and he said "when you like what you do you work hard to do good a good job and I really love my job." I highly recommend Carpets of Arizona!!

We're very happy we went with Carpets of Arizona. After researching the chains like Express Flooring, Empire, Home Depot etc. I found that many reviews talked about high pressure sales pitches and horrible installs. As a general rule, we like to use local businesses whenever possible anyway, so we decidied to have Carpets of Arizona come out and give us a quote. Miranda came to our house and was very nice and didn't give us a hard sales pitch. Long story short, we decided to purchase new flooring. The install was perfect! They went the extra mile to make sure it was done right before they left and gave us a lifetime warranty on the work.

We had a great experience working with Carpets of Arizona. We visited their store after a few recommendations from friends and we couldn't be more impressed. Miranda was awesome and helped us find exactly what we were looking for and even let us take a sample home since she knew we were also redoing our tile and wanted to make sure it matched. For the install they were on time, finished earlier than we expected and did a great job. We went with the Shaw pet stain resistant carpet and love how soft it feels on our feet. We will definitely use them in the future if needed.

Can't recommend enough.  I needed carpet on short notice and had a number of specifications.  They were out within 24 hours with some amazing products, all made in the USA.  Super friendly and helpful.  No hard sell.  They were able to have the carpet installed within my time window.  Installers were also helpful and professional.  Carpet is excellent quality and price.  So pleased with this company!.

Today we had the most luxurious Mohawk carpet installed in our daughter's room. The selections were plentiful and well organized in the showroom. The decision making process went very smoothly. The salespeople were no-pressure and informative. They gave us a steep discount. We basically paid wholesale for top line Mohawk carpet. I noticed they also featured laminates and other non fabric flooring and we will go back to look at those for another room.
The installation took less than 2 hours. It was performed efficiently and professionally by Jesús. He cleaned and prepped the floor, installed a deluxe pad and the carpet. Then he vacuumed it and hauled off our old carpet at no charge.
The best money we have ever spent on a  bedroom! I will use this company again and request Jesús also to install. Geraldine and the other salespeople did an excellent job ordering my carpet, communicating and coordinating the entire process. It was painless. :)
Eleanor

Demo of the old floor and install of our new luxury vinyl went smooth.  We are now enjoying low maintenance, beautiful flooring that will last a long time.

They responded quickly to our request for a quote.  They showed up on time, did an excellent job, and their rate was fair.  I wouldn't hesitate to recommend them to friends and family!

Jerry came out and gave me a quote for my pet damaged carpet. It only took 10 minutes and he was able to bring out a father and son team the next day. They finished the job in less than 2 hours! I would definitely recommend COA! Thank you!

Thank you, Carpets of Arizona!  Our 12 foot by 17 foot area rug looks great and fits perfectly in our living room.  Your excellent service and knowledgeable staff made the whole experience terrific.  We'll be back the next time we need carpet.

Needed one room of carpet done that was previously destroyed by my dog... messaged a lot of places. Jerry wrote me back immediately and gave me a FANTASTIC deal. He was so nice in making sure I was taken care of. This morning when I went to pick it up it was just a bit too short for my room but they gave me another option at a great deal as well. Everyone was friendly and helpful in getting me taken care of even though I wasn't making a huge financial purchase! I will definitely be calling them when it's time to upgrade my house. Top notch from beginning to end.

Outstanding work and I am thrilled! We just had our new carpets installed today and the whole experience was outstanding.  I would recommend them to anyone.  The price was very reasonable and the service was wonderful!  The showroom was wonderful because they have a play area for children while you are looking at flooring and they allow you to take samples home and follow up with a home visit.  

The installers were on time, clean, dressed well and were very courteous.  I was blown away with excitement  that their supervisor personally visited our home just to make sure that things were going well and to see if we had any questions!  

This company is top notch and we will be using them in the future!

I explained that I needed a quote and gave her the majority of the information and all of a sudden I'm on the phone with somebody new and have to start all over. No I don't think so.

We had great service form Cheryl at Carpets of AZ. We were in the process of selling our home, it had been on the market for 3 weeks and no bites. We put new carpet in and it sold within a week. I didn't have to pay for anything till after the house was sold and through escrow, and I didn't have to worry about this effecting my credit. This is very convenient when buying a different home. Everyone was wonderful to work with, loved our experience.

Carpets of Arizona was a great team to work with. I was provided enough options to work with at their showroom and my sales person really took the time to make sure I got what I wanted and worked with me on budget. My chosen flooring was available fast and installed with ease and professionalism.
As I have said before, if they worked at any other household improvement I would hire them for anything of that nature. A real pleasant experience.
Thank you Carpets of Arizona!

After visiting the showroom, Cheryl came to our home with a variety samples so we could see them in our rooms with our light. They were able to install all new carpet throughout our home before the holidays. Thanks for everything!

Carpets of Arizona did a great job!  Michael and Adam managed the installation.  They were very detailed and professional.  The job was completed on time.  I was out of town when the installation was done and when I returned, I had a couple questions and they came out within the hour and took care of my concerns.  Also, Michael in flooring sales was very helpful and responsible for the measurements.  I would highly recommend Carpets of Arizona for all your flooring needs!!

I am a General Contractor and in order to provide my clients with the best possible service and product, I need the best subcontractors I can find. Carpets of Arizona is a great company to work with. Good variety of product. Very knowledgeable. Very helpful. Very price competitive. Oh, BTW, much more than just a carpet company. They carry all types of flooring products from carpets to wood to stone etc. etc. My primary contacts are Karl and Shane. Both are veterans. Both go out of their way to help me succeed.

I went to Carpets of Arizona to purchase new carpet and talked to Cheryl. She is such a sweetheart! After measuring my home-she met my timeline(I had a birthday party to host very soon) she ordered the carpet and it was installed the next week! The installers were wonderful also-they even took up some tile in my bedroom so the carpet would lay better-other companies were going to charge extra for this. And they stayed late until the job was finished and perfect! And they left my home so clean afterwards! And Adam-the operations manager came out twice to make sure everything was going great(and he is very nice to talk to and was funny too!) I have recommended Carpets of Arizona to several friends and to my Nextdoor and Facebook apps. As a bonus-this company is family-owned and I feel you get better service than if you go to one of the bigger stores that don"t specialize in carpets and tile. Thanks Carpets of Arizona!

I contacted Carpets of Arizona as one of many companies obtaining quotes from for re-carpeting 1 bedroom.  Michael came out the day after Christmas with samples of exactly what I wanted to see.  He measured and quoted right there, and left me to make my decision.  I did not feel hounded or pressured at all, unlike a few box stores I visited.  The only missing star from a 5-star review was there was a bit of an installer issue, which was due to one of them being sick.  I had to call to find out where my installer was.  Had they called me when they first found out that the new install team would be late, it would be 5-stars.  When the team arrived, they had my old, nasty, gross carpet and pad out quickly and removed my old baseboards for me.  The Operations Manager came by as they were finishing up to give me my warranty and see if I had any questions.  He was apologetic for the earlier installer mix-up.  The team was done by 4pm and had my furniture back in.  The carpet is so soft and wonderful.  I'm so glad I chose Carpets of Arizona.  Great quality and price.  If I had more rooms that needed new flooring, I'd definitely use them again.

I used Carpets of AZ to install carpet in the home I just purchased. I had a bit of a tight deadline by the folks at Carpets of AZ were great. Adam was very helpful making sure I had my carpets installed before we moved in. Cheryl helped my wife and I pick a carpet the fit perfectly. Great job Cheryl and Adam, I would recommend the pair again for sure!!

This is a family owned business that cares about their customers on a personal basis and most importantly a professional basis! After reading the reviews about carpets of Arizona, I had to see myself and sent a request for a quote!  They called me the next day to set up an appointment. I went down to the show room and met with Jerry!  He showed me what they had and even gave me samples to take home and see if I like. They answered every question i could throw at him. They worked with me and my budget and I signed on the dotted line.  The story does not end there.  I received a call from Shane to set up a time to come out and needed them early and they delivered. A couple days before Adam got a hold of me and let me know the installer would be at my house at 7:30 am which was perfect for my schedule.  Luis showed up at 7:30 on the dot!! He worked and even answered questions I had on the instillation. He was AMAZING!!! After it was done Luis helped me move back the furniture and didn't leave a mess and even hand wiped the floor. This company is amazing and will be getting the rest of the house done by them.  I have bragged about them at work and even had coworkers come over to see the floor.  They are sold as am I on Carpets of Arizona!!! Thank you guys again!

We recently used Carpets of Arizona to repair our blinds and install our new carpet.  They came out quickly and did an amazing job.  Jerry was the representative that assisted us, and he was professional.  Prices were great!