Best Thermostat Repair in Dallas TX

I called the company the early part of last week for an estimate to install a chandelier. They indicated that they would get back to me n 24 hours with the cost. 2 days later I called them and they told me that they were still working on it would be tomorrow. I called back the next day and they said they were still working on it and it would be tomorrow. On Thursday I called twice and they stopped picking up my phone calls (perhaps the person answering the phone was inundated with calls, who knows). I left a voicemail.
Thursday afternoon I was told the estimate would be ready by the end of the day. Friday came and went with no call and no estimate. Finally on Monday morning I called and politely asked for the estimate and was told they it was not ready and they would get to it as soon as an electrician was available.
I guess business is good with all of these good reviews and so they no longer need to provide their customers with timely (less than 7 days) estimates much less decent customer service. The person answering the phone and scheduling electricians could also do a better job with her customer service skills.
In my opinion this company used to be great with a lot of great reviews but now it may be getting too big to handle customers properly now that they are growing and getting bigger. That is just my guess based on not getting any proper responses or a quote for chandelier install for almost 7 days.

I purchased a new 2 Stage18 SEER A/C & Heat system last February 2022. A quote was provided only based on photos I sent to Team Enoch. No one verified or asked questions.  The install went OK and only took a couple of days. The heat part of the system works perfectly but when the weather turned HOT the A/C part does not keep the house cool as expected.  An 18 SEER 2 stage Goodman system should be able cool.  I set the Nest thermostat for 72 and by the end of the day it is 78 to 79 in the house.  There is another 10 year old smaller A/C system for half of the house and it keeps that part of the house at 70 or even lower.
I called Team Enoch and they sent a tech out to check the system.  The tech discovered a low pressure alarm mostly likely caused by the supply side part of the system had popped open with all cooling going in the attic (see photo). The tech repaired it but one day later the same thing happened again.  Team Enoch tech came out again and he determined the return & supply was far to small to handle the amount of air required. He said he would tell Team Enoch.  He did but Miles, the owner, does not want honor the guarantee to fix any issues. Team Enoch wants to charge me more money to make the A/C system cool properly and as guaranteed.  I still have a low pressure alarm to this day (8/18/22). The system never uses the second stage.

Long is awesome!! I recently purchased a new home in Irving and needed several repairs. New panel, lighting, all switches replaced, fans, a/c and heater serviced. I am so happy I called Long! I love working with family owned businesses because of the level of trust they give. Tommie was extremely knowledgeable and I could not be more happy with all the work they did. Thank you so much!!

Kevin, was informative, educational, seemed very knowledgeable.  He solved the problem with my AC unit...it is working great again.  He waited patiently while it defrosted, added freon and then made sure it was running well and cooling correctly before he left.  He was never in a hurry, he had a great assistant, he explained what he was doing and why.  I thought for the time spent and job done, he had a fair price.  I will use Kevin again again and would feel comfortable recommending him.

Great service! Friendly, clean, on time, and upfront about all cost in the quote. The annual service for HVAC is a good deal!!

I had a faucet that needed to be installed in my kitchen sink. I purchased the high-end faucet, soap dispenser and hole covers (I have a 4 hole sink but just 2 appliances to install). James came out and gave me a quote - he was very professional and friendly. The staff at the office was very communicative and friendly as well. I hired James to do the job and couldn't be happier. The price was competitive, the work was completed in a timely manner and looks great! He cleaned up all the mess (some that wasn't even his!) and left my kitchen looking great. I would definitely recommend Paschal Air and will use them again in the future. Thanks, James and Pascal Air for a job well done!

Wow, I just put in a request last night and was able to get them to come the next morning. Not only did Luis give me a decent estimate to add two outlets in my house, but he was able to complete the job right away as well. He said we very kind and knowledgeable. He left with no mess to clean too. :) I will be using his services going forward.

Where to start.  This company was the first one I called out of several that actually answered the phone.  I told Michael what I was wanting to have done and he meet me that evening when I got home from work to give an estimate. The job was scheduled and on that day two Bruton Electric vans showed up with 3 guys and the work was completed in the timeframe discussed.  Had up lights installed in 3 areas of the front of the house, two electric runs to our trees in the yard, back yard house lights installed, photo sensor installed and several new switches to run all of the new lights features.  Nothing was half done, rigged or not discussed.  Very professional, cleaned up after themselves and follow up with us in the coming days. This company comes to you extremely highly recommended.

This is an update to a review I made some time back.  Today Baker Brothers earned my admiration enough for me to over look a former bad experience.

The young man they sent was very polite, and very adept at his job.  He listened to my explanation of the problem and went promptly to work; he was in and out in less than 30 minutes.  I will be using this company again.  

PLEASE NOTE, the young ladies answering the phones are only the messengers, and can not give you the time frame you expect, especially during the the 2021 winter storm aftermath.  When I called today to confirm my appointment, the young lady held her breath after telling me when I can expect a plumber.  I laughed and told her, relax, I know you are only the messenger, I'm not going to take it out on you.  She gave out a big sigh and said thank you.

Totally disappointed. Joined Milestone plan, had $4k of electrical installment of single hot tub outlet and full home gfi. First use tripped individual breaker box. Called for appointment before 10am, per their guarantee should be same day, but offered an appointment 6days from now. When questioning representative, well warranty scheduling is different.

Beware, once you are their customer, you no longer are their priority and their 5-star guarantee no longer applies.

Professional and on time. Atijuan, the technician, was right on time. He explained everything he was going to do at each step of the process. There were no surprises with his work or with the bill. He even vacuumed up when he was done!

R Squared are the best electricians in town! Amazing attention to detail & great customer service!  I've used them for all my electrical needs in every house I have owned and would highly recommend them.

I would rate them NO stars if I could. We use to be in their membership club where they come check the units 2 times s year. NO MORE! The tech this time said both our units were leaking, both need the coils replaced, and both fan motors and capacitors and hardstart needed to be replaced. All at the same time..... and both units! What's the chances of that! What a lucky day for the tech that receives commissions off the invoice! Never seen such a blatant fraud of stacking a repair invoice.  On top of it he also said we were down to 30% of our Freon. We had a different company come out to fill the Freon and they could only add A HALF a pound! STAY AWAY from this company

July 31 2019 Update: our units are still running fine!