Best Appliance Installation in Charlotte NC

I wanted to share the experience I had yesterday with this company, Tony did a GREAT job not only with the replacing of my hot water tank but with everything involved. Tony, has great customer service and really cares about the work he performs, I contacted him in the morning and he was there first thing in the afternoon... I would Highly recommend Tony and he will be doing work for me in the future!!!!!

Absolutely amazing. Jesse is fast, reliable and priced fairly. He installed my electric car charger quickly and left the area cleaner than it was when he arrived. I will only use this company going forward.

Chad did a fantastic job of fixing a patio door that was very difficult to open.   He responded to texts and emails promptly, and showed up on time for the job.  It was a pleasure doing business with him.   Chad will be the first person I call for any future home jobs.

My bathtub won't stop running water. Murad came on time and he fixed everything as desired. Now everything is working well. I would call him again if I encounter any issue in the future

Happy with the result, great service, and price.

Excellent Job - I have read a previous review and my experience was the opposite.  Yes the electricians were young, but extremely professional, well prepared and on time. They changed a fan positioned on a very high vaulted ceiling without any issues. I would absolutely use them again.

Yesterday ENECO  came from Hickory to tweak my HVAC, which he did a fantastic job on.  I really didn't expect them to come out on a Saturday and figured they would wait till Monday, but I got a call back quickly and he said he could be here shortly. The young fellow was named Adam and had been with the company for 9 years. To get to my attic access we had to walk around bins and big bags of decorations from Christmas.  I apologized for the mess and said it just needed to go in the attic when I got help.
He was so kind and gracious and offered to put all that stuff in the attic for me!  And it was a lot!   Then he gave me a few tips to make extra storage space with some of the plywood boards I had stacked up there. Adam was quite the professional during all this and I thanked him.  What an asset he is to his company,  and a blessing to me, to go above and beyond!

wonderful service, great pricing, friendly and showed up when they said they would. have used them several times and will continue to in the future!

I have called on Dove several times for both my home, daughter's home, and business.  They are just the best.

I recently moved into a new home which did not include light fixtures in several rooms, rather the developers left lightbulbs.  Needless to say I recently purchased two chandeliers for the living and dining room.  Being that I do not have an electrician, nor a background in installing lights I went on a search for an electrician.  After reading reviews and remembering seeing some commercials and their vehicles around town, I decided to call Roby Electric.
Appointment scheduling was very easy and my technician arrived right on time.

Josh, the technician, handled both chandeliers very well, one that included crystals, and allowed me the ability to make sure each fixture was in the right position before he completed the installation.  Yes, we moved each chandelier like 10 times, but he was so patient with me.
The fixture with crystals came with a separate bag and he offered to put them up, but reminded me that I will be paying him for the time. I decided that I could put those on the fixture later.

After installing both fixtures, he cleaned up all the boxes and took them with him to throw away.  Easy clean up for me.
So, that evening I went to start putting the crystals on the fixture and realized there were no directions...oh no.  It was late so I decided to call Roby Saturday morning. I got their call center line who sent me to the on call driver, which was not Josh.  However, the on call driver located Josh who had not yet disposed of my boxes and sent over the directions.  Above and beyond something they both needed to do, especially on their day off.

I highly recommend Roby and will definitely reach out to them when I get the upstairs fixtures in my house.

Luis was unable to concentrate during his estimate appointment and had difficulty writing on his notepad. I felt uneasy with his presence. When I told him we will just conclude our appointment at that time, he described how I would be lucky to have had him as an electrician anyway. Very peculiar behavior exhibited during our encounter.
If not for 'honesty' then what's the point of Yelp?

We are so thrilled with the lighting instillation that Mike and his team did in our house. Mike gave great advice and demonstrated lots of knowledge as we were deciding what to do.  They took extra care to set up and ensure nothing would be damaged in our house everything looks and works great!!  We couldn't even tell they were there after they left as they cleaned up everything and put all our things back in place.   Everyone we spoke with was so pleasant and responsive and all my questions and concerns were answered. Mike and his team were also very patient with our dog which was a nice bonus. Really great work and really great customer service!

I rarely give bad reviews but after the service I failed to ever receive I must warn others. I called Walker Electric Services Monday to have a fried wire replaced on my water heater that was now no longer heating the water at my rental property. I spoke with a lady who gave me a flat rate and informed me that she could have someone out same day after 4pm. She took down my information (allegedly) and told me she would email me and have the technician call me when they were on their way. I informed my tenant to be home around that time. 6pm rolls around and I haven't received a call so I call again and ask if anyone is still coming since I had not received any form of communication as to whether someone is on their way or not. She apologized and said that the techs were tied up on a 7am job and that they wouldn't be able to make it out at all. I mentioned how the matter is urgent and I'd still like it if someone could come out that night after they finished since my tenant was urgently in need of hot water. She then said they could if I paid an extra $150.... after being promised someone would be able to come out that day and failing to keep me updated that their technicians were running behind. If I had known I could have called elsewhere. I told her I wasn't interested in paying an extra $150 and asked if they could at least make it there the next morning and she responded Yes, we can definitely do that. We can have them out there around 9:30am. I say perfect, thank you. The next morning (Tuesday) I call around 9am to be sure someone is for sure coming out today since my tenant now has been without hot water for 2 days, no one answers. After calling several times around 9:45 the same lady I spoke with picks up. This time she claims that some of their techs went on vacation and they aren't going to be able to make it out AT ALL... remember the by this time it is almost 10am and she failed to call me, email, or text to give me this update... again had I known I could've been calling other electricians. This is the most unprofessional experience I've ever had. A phone call, text or email updating a customer is SIMPLE... I understand being behind or tied up or understaffed but what's not fair is being constantly told that someone is going to show up, they don't show and the business fails to inform the customer. It's just bad business.

Wasted a day staying home to meet company rep
And walk through everything needed.
Was told
2 days for estimate
2 weeks later
Nothing
Called and talked to office and was told I would have estimate by end of day
That was a week ago
Not a good representation of a professional

It is great that Bates has superb customer service folks on the phone and was able to send someone out to install a 240V outlet in the garage as early as the next day and the two gentlemen who showed up were super nice ... however ... despite the costs being explicitly stated in advance ($80 trip charge, $80/hr labor, plus parts), I ended up being charged 1.5 hours for just over half an hour's worth of not quite professional work. Two reasons for that: a) I was apparently charged almost an hour for the technician's time to go shopping at Home Depot for the most basic of parts (an outlet, a box for the outlet, a few feet of cabling, etc.), and b) the person who did the work was the new guy and although he was experienced, he was clearly being supervised by the more senior tech for a reason. End result? An outlet that's not flush with the wall because a few corners were cut. I don't get why I have to pay you labor rates to show up at the job site with the proper equipment when I already told you what I needed to have done and I even sent you pictures _well before_ you arrived at the job site. It's not like this person had to leave my home and go far away and then come back (but even then, shouldn't you have some of these things in your truck, especially on the day of the job?). I'm sure he stopped at the Home Depot on the way from his previous gig to this one. I feel like levying a trip charge and labor rates for shopping is technically double-dipping. When I brought up these concerns to their customer support folks, I was told someone would be calling me back (after much resistance and arguing; they're exceptionally trained ... I felt like I called an insurance company to file a claim). Well, three days later, I haven't heard from anyone.

UPDATE 08/24: After getting nowhere with the back-office folks, the owner himself was kind enough to speak with me, hear me out, and send Justin out to make it right by his customer. I really do appreciate that. I am definitely pleased with the end result. However, I think it's important for customers to know, up front, that they're liable for the electrician's time spent procuring the parts needed for the job. If given the choice, I would rather go get them myself instead of paying labor rates for that Home Depot trip. It could be that I'm just that naive and that this is how the entire industry operates.

Called to replace a leaking toilet, and while here they said my water pressure was too high and a pressure regulator needed to be installed. They insisted this needed to be installed by my water meter at the street, which would involve ripping up part of the sidewalk and cost over $700.

I got a second opinion and was told that the part could easily be installed in my basement for a third of the cost, and that cutting into the sidewalk was totally unnecessary. When I explained to them that I wanted to cancel my appointment based on this second opinion they were snippy and rude.

Very surprised that they chose what appears to be the most difficult and expensive method to fix a simple water pressure problem.