Roby Services

We are new to this state and really didn't know anyone. And our house we bought.. ..... well.... that is another yelp review for the real estate agent. And not a very good one.

I did a lot of shopping around before finding them.  I also did a lot of estimates.  We only had so much money left after the move and were not expecting the house to be in such disrepair.

I trust them.
I feel comfortable with them (husband is away at work and I am home alone I feel safe and comfortable with these guys in the house. They are VERY respectful)

All needs under one name.  Very convenient and they have all of our history.

We ran out of cash and still needed work done.  They pointed us to financing that was extremely affordable.  THANK YOU!!

Thank you guys for helping us with our nightmare home.  It is now turned into the cliche dream home.

Yes I will keep the sign up for a bit.  Its the least we can do.

FYI - if you need an electrician I strongly suggest NOT calling Roby Electrical.   I scheduled an appointment for the 2-story family room ceiling fan to be repaired.  The lights all blink, so likely not just a lightbulb replacement.  Clearly told the Roby operator that the room is 2- stories.  Electrician showed up yesterday to basically assess the situation. He walked into the house with zero tools, flipped the lightswitch and nearly immediately recommended replacing the ceiling fan.  He suggested three steps:
(1) today's meet and greet for $100
(2) a proposal for 2 guys to come with a tall ladder and determine what they think the problem might be for another $650 and
(3) a third visit of 2 guys to repair the issue (or replace the fan) for an untold amount.
Goodbye Roby Electrical

I had a fire outside that burned my electrical panel. I had a representative  at my home two hours after I called.  He examined the situation and gave me his recommendations and a price.

The next morning a technician arrived and completed the job the same day. Lot was very thorough and made sure all of the circuits were working and left the area in good shape.

Nice job and nice people.

For a handyman service that is in such high demand, and priced commensurately high, the quality of service is what you'd expect from a vendor that does not feel that it has to put forth any effort.  When you receive their written estimate, do so as if you're negotiating with a poorly-rated used car salesman.  The fine print is everything.  When they leave holes throughout your ceilings and walls (in addition to leaving their dirty clothes and personal property strewn about your home), they have no intention of making even minor repairs.   This is a company that does the bare minimum to finish a job, and move on.  They're more interested in getting their deposit before the work even starts, then they are their craftsmanship or professionalism.

Always a great experience with Roby Services, who I rely on for annual maintenance on my backup generator. Easy to work with, they show up on time, and I've never had any issues with their work. Very dependable.

The technicians in the HVAC serVice, Anthony, is wonderful and has been so attentive to my needs as well related honesty, integrity and a vast knowledge of his business.  Micheal with electrical was great, respectful and was in and out of my house quickly with a complete job.
There have been a number of other individuals in both services that have been really great. You can tell they are happy in their jobs and are treated well by Roby!

What a great company! We contacted Roby Electric for a couple of jobs that we needed done.
 We live in an older home, and the fuse box on the outside of our house was in poor condition.  And, the power lines  themselves were actually pulling away from the house.  We also requested that a transfer switch be installed so that we can plug in a generator to the house if we ever lose power.
Roby sent a technician to come and assess the problem and gave us an estimate. The estimate was very reasonable and we scheduled an appointment.
In a total of 3 days everything was done. They had replaced our fuse boxes and rewired the power cords to the the corner of the house where they would be more stable.  They also installed a new box with a transfer switch with room to add a bigger generator down the road if needed.
Every single person we dealt with was  pleasant, knowledgeable, and professional.

We will definitely use them again!

Jose, the electrician  Roby sent, was timely,
Efficient and kind! ( Roby always sends a text to me with their bio so I always know who will be at my front door!)
He fixed all the issues he was sent to do and one other he encountered while fixing the others!
I highly recommend Roby... yes... they are a little more expensive than some independents but they send knowledgeable people AND ALWAYS show up ON TIME!!!
Definitely give Roby a call for your electrical issues!

Meh. I called Roby Services because we needed an electrician and didn't already have a name to call. Tried them a couple times and kept getting their answering service, finally left a message with them and had to deal with getting a call back while I need to be constantly on the phone for work. Electrician guy was capable, clean and personable when he came out. Tried to fix the problem but didn't verify it before he left, and it wasn't fixed.

More dealing with the answering service to get a person back out. Guess Roby Services didn't get the message so I had to keep trying (ugh). Got a person on the line who put me on hold for a long time. I had to listen to a very loud marketing message from their president again and again while on hold, as if I wasn't already frustrated before.

When I tried to get the person on the line for the reschedule to understand what I needed, she kept making excuses and assumptions instead of just letting me get the words out. Clearly she was reading from a script I am very sorry. I know you are frustrated and your time is valuable. Oh geez. Just listen for a minute? No I don't need emergency service, no I would absolutely not pay for it even if I did because your guy didn't fix my problem and you guys didn't call me back for a week, no I don't care if it's the same guy, no I don't need you to fake-commiserate with me.

Whew. Just skip it and find a good neighborhood electrician in business for himself!

Update: After this review was posted Patrick (the company president) came out and listened to our concerns. In a few days, someone was sent out here to make this right. Some things cannot be changed due to county regulations, like the location of the unit. However, I would hope from now on they train their salespeople on where units can be located.  I have added an updated picture of the work, and we are satisfied with the job. Internet connection was added-as promised. I wish it could've been right the without all this drama. I changed my review from 1 star to 4. Would I use them again? Maybe? They done work for us in the past and it was fine, I suppose everyone has a bad day, but this was an expensive job and we expected a professional job.

Bad experience. Do not recommend. We wanted a whole home generator located inside our fence, where it wouldn't disturb our neighbors., We called Roby, the salesperson comes out, says yes! We can put it inside the fence. We make the deal based on this being in our fenced in backyard. A week later the techs get here and decide it can't go in the fence, it must go to the back-beside my neighbor. That's strike one, should've been done then-don't like being lied to or people who just want to sell. It took them almost a month to get it done-I'm being serious. It failed inspection, the plumbers made 3 trips and the job looks crappy. Ashton, the project manager is impossible to talk to, she's always busy-basically useless to me. This place is a friggin joke. I mean it's a rig-see pics. Finally they start it up-and it must run for 30 mins a week. It's loud, like very loud. I tell them to schedule the run at noon on Wednesdays, to minimize the disruption. The next week at 11:30pm the thing runs and wakes up me and my neighbors. I'm livid. To add insult, it's supposed to hook up to my internet via cable-that costs extra, even though I paid them over 10k! I call them and rely my disgust. They send someone out here who agrees that it does look like shi//y work, but there's nothing they can do about it, and insists that there's nothing wrong with it. Just avoid this place. Money hungry and doesn't care about customers.

Recently we were planning on purchasing a home we were renting and we of course had a home inspection and they noted some of the major system components in our home were reaching their functional age life expectancy.

The inspector noted that our Fort Mill home showed signs of deferred maintenance with the HVAC, electrical, furnace heat and air, and crawl space. They showed signs of wear and tear after years of minimal upkeep.We knew that the heat and air would need to be functional for years to come to protect our investment.

During our home buying process, the furnace in the house actually stopped functioning all together on a Friday afternoon and that weekend was extremely cold outside and we had no heat in the house. Our first thought was to call One Hour Heating and Cooling (turned out to be a mistake) because they can arrive in about an hour or so we thought. 6 hours later and after several phone calls trying to figure out who they were sending we finally found out that a technician was on the way and he went up to diagnose the system and shortly after he came down with a summary of proposed work ranging from $1500 up to $9,000. Mostly those quotes included overpriced years of air filters and service fees which was a major rip-off.Nowhere on that quote did they address the actual problems that needed to be fixed that same day to get the heat back on for our family of 5 including our 18 month old boy. Surely this is their 'standard protocol' when they send someone out because it's clear they follow a 'profits over people' business model.

I knew this couldn't be right so I asked around and got a recommendation from a client of mine that happened to know Jeremy at Roby services. Luckily they are actually neighbors so we showed him the quote and Jeremy asked me to call the office Monday morning to send out an HVAC repairman near me out to see what is really going on with the furnace. He let us borrow a few of his space heaters which allowed us to actually sleep in our home on Saturday and Sunday nights.  After running a few tests, Jeremy and Anthony determined it was simply just a bad capacitor and the blower motor on a furnace was shot and the cost to fix was just a few hundred dollars.

Don't make the same mistake I did by calling the companies that spend hundreds of thousands of dollars on advertising just so they can send out a salesman to take advantage of any homeowner they can. Call Roby Services to get an honest diagnosis as to what's really going on with your home. These guys are passionate about what they do and they are professionals that will give you a fair quote to address what needs to be fixed and not try and scare you into thinking you need to build a whole new house just because you have a light switch not working and a clogged drain.

Left messages to have someone call and schedule an appointment - no one called.

If there was an option for zero stars they would get it.

I recently moved into a new home which did not include light fixtures in several rooms, rather the developers left lightbulbs.  Needless to say I recently purchased two chandeliers for the living and dining room.  Being that I do not have an electrician, nor a background in installing lights I went on a search for an electrician.  After reading reviews and remembering seeing some commercials and their vehicles around town, I decided to call Roby Electric.
Appointment scheduling was very easy and my technician arrived right on time.

Josh, the technician, handled both chandeliers very well, one that included crystals, and allowed me the ability to make sure each fixture was in the right position before he completed the installation.  Yes, we moved each chandelier like 10 times, but he was so patient with me.
The fixture with crystals came with a separate bag and he offered to put them up, but reminded me that I will be paying him for the time. I decided that I could put those on the fixture later.

After installing both fixtures, he cleaned up all the boxes and took them with him to throw away.  Easy clean up for me.
So, that evening I went to start putting the crystals on the fixture and realized there were no directions...oh no.  It was late so I decided to call Roby Saturday morning. I got their call center line who sent me to the on call driver, which was not Josh.  However, the on call driver located Josh who had not yet disposed of my boxes and sent over the directions.  Above and beyond something they both needed to do, especially on their day off.

I highly recommend Roby and will definitely reach out to them when I get the upstairs fixtures in my house.

I contacted Roby for help with my AC units. Judd got me the help I needed almost immediately. Jeremy and hunter worked diligently to diagnose the problems and before long both units were up and running. This company goes way above and beyond the normal level of service. It is not possible for me to mention every positive point. Polite, prompt, professional and very informative. They have earned my loyalty

I also want to single out Anthony Chadwyck who has worked so hard and diligently to keep our Hvac system running. His professionalism and knowledge are second to none. We are very grateful for his help.

A Roby Tech stood on our toilet to install an exhaust fan instead of bringing a ladder.

Our tub had to be chalked twice because the first Roby Tech did not prep the surface before caulking it.  

A Roby tech broke some ceiling drywall and said we could just paint over it. My wife had to argue with them before they would agree to fix it correctly. We had to follow up with them over and over to get that drywall repair scheduled. (See the actual loooong email thread at pastebin.com/e0WWfC2U )

We just wanted to pay a Professional to fix our bathroom while we relaxed, but it was a Total Headache.

I called Roby for an after hours service request when my parents were having electrical issues and I couldn't be happier with how professional, quick and courteous Jake was. I chatted online with Joshua who had a customer service rep call me within minutes of hearing what I needed. Crystal the CSR was great, she collected my information and had the on call electrician Jake call to discuss rates and availability. Within 30 minutes of my reaching out online Jake was on the way. Talk about customer service! Jake diagnosed the problem quickly and made sure my parents would have electricity to their main appliances before coming back tomorrow. I highly recommend Jake and Roby for electrical work.

We used Roby Electric this past week to have an extra outlet installed up in our attic to wire a security camera system. We had the first appointment of the day and Donald and Kyheem came, on time, to work on it and knocked it out in no time. Donald provided a few options to us before just installing and described what they would actually do before doing it. They left our home nice and clean and we installed our cameras this weekend so can say that everything is working as expected. Thanks Roby!

I tried to install a Nest thermostat on my own and wasn't quite sure what went wrong, but received an error. Anthony from the new HVAC team was great! He called when he was on his way and was well within the three hour appointment window. He was polite, explained everything that he found and what was wrong, and got the fuse changed. I highly recommend him and Roby!

Jack, our plumbing technician was great. He was friendly and professional, made sure we were informed and updated throughout. He was very clean- did not leave any mess behind. We were very impressed by his service!

Wish I could give them a zero. Contacted three times on their website and they never responded. Do not have that feature if you are not going to reply. Very UNPROFESSIONAL and will never use them as they obviously have zero customer service.

I am changing my previous review of Roby Electric. I caught them last year during a transition and I believe there was some miscommunication. Based on their response to my earlier review and not having great luck finding a reliable electrician, when we had another issue I decided to give them another try.  I talked to Sandy who was wonderful and very professional. The two technicians who showed up were courteous and forgave my faux pas (I was late!) and very helpful. This was for our business but we are also buying a new home and I plan to use Roby Electric for our needs in the future.

Had appointment for 2pm to 3pm on 9/7/17 no call no show.  Called the bussines at 3pm receptionist apologized and said she would have the tech call me.  When 4:15pm rolled around I called back and just told the company not to come. Other then me calling them I never heard from the tech or the company.

We bought an older house and something screwy was going on with one of the light switches recently. Since I had no idea what the heck it was and no desire to burn my house down, I decided to look for an electrician.

I saw all the stars on this one and decided to go with it. The young lady (I think her name was Janae) that scheduled the appointment was courteous and allayed my fears about my house blowing up like a cool movie explosion. That's a really good quality to have in this line of work!

Damon, the tech, was fantastic. He came in, figured out the problem and explained it to me as he fixed it. That was my favorite part! lol He even talked to me about the wiring in the house and why we had the particular kind that we do.

He was on time, fast and thorough, knowledgeable and a lot of fun! If I ever need another electrician, this is my team. For sure.

*Oh! And there's an Angie's List coupon for $20 off, if you're a member. Definitely use it. They're not exactly cheap ($99 for half hour), but they're worth it!

Do NOT recommend! Sent out technician to work on our generator who had NO experience working on generators when that was the scheduled known task at hand. Had to send out second technician who also said he is unfamiliar with working with the generator and recommended someone else. Price quoted was $99 for first hour. Price charged magically changed to $99 per half hour. Poor business! This was the company that originally installed the generator about 2 years ago

I called because of a non-functioning electrical connection for my pool pump. The office person (unbeknownst to me) misunderstood the problem and sent two technicians who did nothing more than replace the breaker. They did not consult me. If they had, I could have told them that was not the problem. They did not even check to see if their solution solved the problem, which it did not. They scurried away, refusing to even discuss why they performed a useless service. I called the office twice (in a polite manner) and the owner refused to return my calls.

Never again!

I called Roby Electric because of an issue with a light fixture in my master bedroom.  The fan worked, but the light switch for the light part of the fixture (which previously worked) had what appeared to be either a bad dimmer switch or a short...
Sandy took my information and made the appointment on Monday 10/13; Paul came by promptly at 8:20am on Friday 10/17...
He found and solved the bedroom light issue AND fixed a bad switch in my guest bath in record time.
Service was great, not too expensive (all done in a half hour for $99), clean, neat, and if I ever need electrical service again, I'll happily call Roby again!
Thanks for the wonderful service, and the knowledgeable team!

Blair called and said he finished previous call early and asked if he could come on over to us. Worked fine for us. Blair was professional and explained everything as he went along. He cleaned up when he was done. Used the Roby coupon on Angie's List for 2 hours work at $135 and work was completed in under that time. Only had to pay additional for materials. Will definitely use them again when needed.

I called this company to hang a 218 pound chandelier in my living room. They had to reinforce where it was hung and it took four guys to hang it. They did a great job, were prompt, polite, and cleaned up after themselves well. I was so impressed that we decided to hire them for a larger job running electric to our new outdoor patio we are having built.

Antwawn (the electrician sent to my house) was the only professional part of this experience. The front office was worthless so he was the only form of contact I had with the company through this process. He did everything he could to make my experience as good as possible. So I paid 200 for the after hours service (needed my main outside breaker fixed because power was going out) and when they arrived they said they needed to order the breaker. Breaker doesn't arrive until following wed. Breaker turns out to be wrong breaker (wrong breaker shipped by them). Janel in front office accuses me of not notifying them of the breaker size which wouldn't have mattered since they didn't have it in stock anyway so what was the point of this accusation? I did however notify them before the appointment but thanks for trying to lie, Janel.. Clearly well versed in ripping off the customer. Breaker finally arrives 10 days after I initially paid them 200 dollars. Breaker gets fixed and some upstairs outlets I needed installed were installed. So 10 days later AND AN ADDITIONAL $640 USD problem solved lol. $856 USD to get a breaker switch replaced and have one outlet installed. I'll be going elsewhere for my next job which will be soon. I had thousands of dollars of work that needed to be done as I convert my guest room into a data center. Sorry Roby but your competitor will be getting that money.

I think from now on I'm gonna call Antwawn directly and just hire him without going through Roby. He's an A+++ journeyman electrician.

-Michael Persinger

Techs arrived when scheduled. They were skilled, knowledgeable, and got the job done right the first time. Just what you want in a contractor...

Kashir from Roby Electric came out to replace our existing chandelier in our foyer.  I couldn't be happier with the entire experience.  They sent a reminder text the day before.  Day of, I received both a phone call that they were on the way, and a text with a picture and name of the technician we should expect.  The gentlemen were fast and very courteous.  They wore booties in the house and cleaned up after themselves.  Highly recommend!  I do suggest you call though, as others have mentioned I never received a call back when I went through their online system.

I used Roby to install two new outlets, remove two existing light fixtures, and remove the wiring behind two sconce plates in our 1960s ranch. I was given the impression when we scheduled that it would take a couple of hours, understood the hourly rate and budgeted somewhere in the $350-400 range for the total body of work.

When the electrician came on Friday to do the work, he removed the fixtures but was unable to finish the job due to the heat in the attic (totally understandable and I would hate for someone to fall ill working in the attic in August). He apologized and rescheduled to come back the next morning with an hour or hour and a half more to do.

The second attempt took two hours and forty-five minutes, including cigarette breaks, on top of the hour we had already paid for on Friday.

In all, two outlets and two light fixtures took 3 hours and 45 minutes, costing more than $800. Lesson learned, beware of any estimated time for the job.

Courteous and efficient.  We moved into a new home and the good people at Roby made numerous repairs in short order.

More importantly, we did have one piece of wiring that was done incorrectly.  After I called (approximately 4 weeks after the original appointment), someone was dispatched immediately and corrected the error free of charge.  Roby stands by the quality of their work, and I would highly recommend their services to a friend.

Blair showed up on time, fixed both my primary issue and worked on a non-related secondary problem I was experiencing. Laughed at my jokes and my dog LOVED him. What more could you ask for? Would highly recommend this company and this technician.

Had Roby Electric come out  to fix a few outlets I tried to repair myself.
Roby called ahead of time just as stated they would. Arrived on time, very nice and clean! The work took about an hour and I am VERY pleased with the results! Even though one of my outlets did not work the next day, I called Roby and scheduled an appointment right away. No hassles at all! The guy came out promptly and fixed the outlet. No extra charges, only an apology and quick service. Very impressed! Highly recommend!

Technician was not knowledgeable about the Insteon smart switches that I called to have them repair even though they said they were sending out a knowledgeable technician.  They had to make two trips at a cost of $400 to replace a a $40 light switch!  Bottom line...I paid $400 for on the job training.  Lesson learned. People were very nice but I won't be using them again.

The electrician, John, was very friendly and extremely helpful. He made sure the job was done right before he left. He cleaned up afterwards also.

They really do great work, but boy are they expensive.  $200/hr+ can add up really quickly.