Bates Electric

After an initial miscommunication on my appointment, the electrician arrived the next morning promptly at 8am. The job was to replace 3 exterior lighting fixtures. He went right to work, explained what he was doing, removed the old lights and all trash, and the new lights look great! I'd call these guys in a heartbeat if I need electrical work again.

It is great that Bates has superb customer service folks on the phone and was able to send someone out to install a 240V outlet in the garage as early as the next day and the two gentlemen who showed up were super nice ... however ... despite the costs being explicitly stated in advance ($80 trip charge, $80/hr labor, plus parts), I ended up being charged 1.5 hours for just over half an hour's worth of not quite professional work. Two reasons for that: a) I was apparently charged almost an hour for the technician's time to go shopping at Home Depot for the most basic of parts (an outlet, a box for the outlet, a few feet of cabling, etc.), and b) the person who did the work was the new guy and although he was experienced, he was clearly being supervised by the more senior tech for a reason. End result? An outlet that's not flush with the wall because a few corners were cut. I don't get why I have to pay you labor rates to show up at the job site with the proper equipment when I already told you what I needed to have done and I even sent you pictures _well before_ you arrived at the job site. It's not like this person had to leave my home and go far away and then come back (but even then, shouldn't you have some of these things in your truck, especially on the day of the job?). I'm sure he stopped at the Home Depot on the way from his previous gig to this one. I feel like levying a trip charge and labor rates for shopping is technically double-dipping. When I brought up these concerns to their customer support folks, I was told someone would be calling me back (after much resistance and arguing; they're exceptionally trained ... I felt like I called an insurance company to file a claim). Well, three days later, I haven't heard from anyone.

UPDATE 08/24: After getting nowhere with the back-office folks, the owner himself was kind enough to speak with me, hear me out, and send Justin out to make it right by his customer. I really do appreciate that. I am definitely pleased with the end result. However, I think it's important for customers to know, up front, that they're liable for the electrician's time spent procuring the parts needed for the job. If given the choice, I would rather go get them myself instead of paying labor rates for that Home Depot trip. It could be that I'm just that naive and that this is how the entire industry operates.

Had an Internet issue that turned out to be 'noice' on the coax cable routed from the home junction box up to the second floor 'media closet'. The technician (Pete Herres) called prior to arriving and gave his ETA which was spot on. After going over the issue, Pete gave me his repair plan which included cutting into the drywall in several locations so that he could get the new coax installed. I was having visions of patching drywall which I don't like doing but if that is what it takes, that is what we'll do. Pete got to work and the way he cut into the drywall was VERY easy to patch and repair...oh, he replaced the coax as well. Bill was what was quoted and everything was done in a professional manner (ran cable, tacked it down with cable 'staples' and replaced the drywall sections he had cut so all I have to do is patch, sand and paint.
I'd recommend Bates and especially Pete Herres.

The electrician arrived 1 hour and 45 minutes late. They are never prepared for what they are doing.  They need to go to lowes to buy extra materials which is on your time. We had them install 3 ceiling fan lights and 2 lights in our closets. They took almost 5 hours. While the installation is fine, they are very expensive and slow. I would not recommend them.

Very knowledgeable and respectful. Able to repair problem in minimal time and replaced exterior outlet cover that was allowing water to deep into outlet.

I was very pleased with the service that was provided. I gave 4 stars because I was not contacted when the technician did not arrive at my appointment time; I had to call them to find out what was going on. The tech arrived a couple of hours after my scheduled appointment. He was very polite and professional. My fixtures look great.

The tech, Justin B,  showed up and found a short circuit in about 5 minutes that I had searched for hours for prior and couldn't find. The circuit was knocking out my A/C so they saved me from having to call the HVAC people as well. Needless to say these guys know what they're doing. Very legit. I'll be using them from now on for all my electrician needs.

Bates electric came through again for me. A professional job completed by Pete Herres. Tech was prompt, courteous and after listening to my concerns was focused on the details.  His manner left me confident that the job would be done right. Thank you pete and bates electric.

I'm so happy with Bates Electric! Peter Herres was very professional. He installed some dimmers, and fixed an outage in our bonus room. He did everything in 2 hours. Other companies were looking to overcharge us. I felt Bates Electric gave us a fair deal for the amount of work. I would recommend this company, and Peter! We will use them again in the future.

Used Bates Electric to help in various small projects including installing new smart doorbells and ceiling fans switches along with wiring.  They did a fantastic job and were very helpful!  Would gladly use their services again especially for future projects!