Description

We love what we do every day and love to see customers Happy and we are very experience with all electrical work and we are licensed bonding and insured License # NC U-35551 License # SC U-116709

HISTORY

Established in 1997.
My name is Tony ThornHill God gave me a Gift for life and it was Electrical and Plumbing. My Dad was a master Electrician and great plumber,and He introduced me to the Electrical at age nine ,and since I haven't stop loving my skills. I become a Electrical Mechanic at age 19. Then I work for the federal aviation AAR Components, We rebuild starter Generator for plans. I have a great circle of Good customers I decided to go on my own as Running my own business it wasn't easy but great results ,and alot of hours. I started in 1997 by Giving flyers to my neighborhoods. Just remember that people going always need a Electrician or plumber you must have light, Special TV You definitely need a toilet and shower. Take time with your customers listen to them even there not making since. I Try to give a little help to my customer by saying for them to buy fixture and free labor by Tony Thornhill.

ABOUT BUSINESS OWNER

Welcome as a stranger and leaved as a friend to all of my customers we are a company that provide a 100% of customer satisfaction and 100% of guarantees of our electrical installation or services and our price are friendly and Electrical is my every day habit and love to help to solve issues and we don't worry about the money , we like to see customers are happy First

SERVICES

Appliance Repair, Generator Installation, Ground-mounted System Services, Bathroom Light Fixture Repair, Battery Bank Services, Grid-tied Solar System Services, Bathroom Light Fixture Installation, Cabinet Light Installation, ,

Reviews

Edward K.

05/08/2019 12:00:00 SA

Very impressed. Tony and his father stopped by today to install a 220v 20amp breaker and receptacle for a home sauna. They snaked the line up into the wall instead of cutting any large holes or piping the wiring externally. Afterwards, Tony patched up the small holes in the wall so I didn't have to call another contractor.

Overall, Tony was extremely professional, knowledgeable, and cleaned up after himself. Will definitely be calling this company again.

Dan B.

11/19/2022

Life saver! I was messing with my light switches and caused a short that I couldn't track down. Touch of Power Solutions came out the same day on a Saturday evening! He troubleshot the issue and tracked down the problem. I highly recommend. They will be my electrician from now on!

Michelle P.

01/08/2018 12:00:00 SA

Sometimes your washing machine breaks. And when that happens, it basically screws whatever plans you had for at least the next few days. Especially when your house is so old that the cold water hose was basically rusted to your faucet and you were scared to keep screwing around with it because you didn't want to break the whole thing.

Insert Five Star Electrical and Plumbing! They were quick to respond, they came with all the tools they needed the first time and they were able to get the hose off, so we could get the new one installed. Bonus? They didn't make me feel like a lunatic because I couldn't get a hose unscrewed. Other bonus? They actually left money in my wallet.

Thumbs up!

Abby M.

3/28/2021

Tony and his son were amazing. We had a power surge at the end of February and Tony came to get our power back on and then just this past week added a whole house surge protector so it doesn't happen again.

George J.

8/27/2019

Tony does amazing work. If you need your work done right the first time, I would contact 5 Star. He's honest, through, and has the years of experience needed to get the job done right. I had Tony do various electrical projects for me around the house which I know I need a professional to do.

Isaac N.

09/11/2018 12:00:00 SA

Five Star Electrical & Plumbing is a family-owned operation of Tony, a general electrical and plumbing handyman. When we moved to Charlotte and discovered that our new home had several undisclosed issues, Tony helped us identify the problems and get the house in better shape. We hired him initially for some electrical issues but he ended up fixing some plumbing and AC issues as well. He is more responsive to customers than a bigger company and his pricing is fair. I would recommend giving him a call for general fix up needs for your home.

Nicole M.

08/01/2020 12:00:00 SA

Tony and his son came when they promised, walked through my many projects with me listening to what I wanted completed, explaining what he wanted to do, gave his opinion without being pushy, and then completed all of my requested projects perfectly. He went above and beyond to ensure he left my house better than he found it, including all of the beautiful upgrades he performed. Would highly recommended, will use again. Thank you, Tony!

Amira Z.

3/13/2019

I have used them twice! For electrical and plumbing. They are great and have awesome prices. He found a supplier that had materials needed for my very old shower faucet. Thank you.

Danielle P.

05/07/2018 12:00:00 SA

Tony was great! His customer service is great and he knows his stuff. I would highly recommend him and as a real state agent will recommend him to my clients too.

Abbe H.

12/01/2016 12:00:00 SA

Wow. Tony, his son, and his father all worked on our home and we could not have asked for a better crew.
I used Yelp to find them and the reviews are dead on.

Tony is an expert. His family worked quickly and carefully and took the time to include us in each step. Tony was more than patient with me while I decided on light fixtures and the advice he gave to my husband and me was invaluable for first time homeowners. He takes pride in his work and it shows, he cleaned up after every step- sometimes leaving my home cleaner than he found it!

Tony even fixed a bad job by a plumber. I asked him about the job because it made me nervous, and he took the time to look right then. He quickly explained the dangers and then set about to make it right.

He is a kind man who is at the top of his field. He was fair in his pricing and his commitment to customer satisfaction is unparalleled. I would recommend him, without hesitation, to anyone needing work done in their home.

Nima J.

6/27/2019

Very professional. They installed a 240v outlet for me and did a clean job. Great and very friendly team. Will use their service again if other services needed.

Jan D.

02/09/2020 12:00:00 SA

I can't say enough great things about Tony and his son Dante. Professional, informative, on-time and I will say goes above and beyond providing mere electrical service. They ensure things are done correctly. We are remodeling an older home and what appears to be a simple job turned into more. Tony and Dante completed the work and I feel so good about it. Highly recommend them.

Shaunell B.

7/18/2018

Five star is truly the perfect name for this company! I am currently selling my house, and I needed someone at short notice to help solve some concerns from the inspection. Five star quickly jumped right into action. They showed up to my house and formulated a quick and cost effective solution! If you're looking for someone reliable, professional, knowledgable, and trustworthy, look no further. The company name says it all! Their quality customer service definitely makes all the difference and worthy of a five star rating. Thank you for everything. I will surely call on Fivestar again in the future! :)

Kenyata J.

04/07/2018 12:00:00 SA

They did an amazing job on my light fixtures. Troy installed 7 lights total for me (3 pendant lights, 2 recessed lights, and 2 chandeliers) and everything is perfect. After I paid him, the next day I noticed something was a little off and he came hours within my call to correct the issue. He's definitely honest, reasonable, and a perfectionist. I will certainly recommend and use his services again!

Katie R.

09/12/2019 12:00:00 SA

We called Five Star to schedule an appointment for electrical work and were told that Tony could come the same day (later that afternoon). Once it was late afternoon, we followed up by text and calling and got no reply all day long. We waited all day/evening assuming he was still coming and also called the main line and they also couldn't get in touch with him. We had to find someone else who was more responsive so was not impressed with how this company does business. Some of us have jobs and can't sit at home all day waiting on someone to never show up. Would not recommend.

Sara B.

11/23/2016

These guys are great! They called to see if they could come early. I wanted a light installed that was supposed to have been wired when the house was built and only waiting on a fixture. These guys had to buy a new drill bit and do a difficult rewrite to make it work. (Darn builder!) They did the work fast and did not charge for the bit or the time to go get it. The cost was very reasonable and my fixture is fantastic! I will use them again!

Maria T.

09/05/2017 12:00:00 SA

Recently just moved to Charlotte so I was looking for a reliable and professional electrician to install recessed lighting in our new home. Tony was able to quickly come out to give a reasonable quote and start working the very next day! I was told that it would take 4-4.5 hrs, and he was spot on! The recessed lighting that was installed also looks great, and gives the home a great comforting touch just like Tony said it would. I am definitely going to call Tony again for when we replace the chandelier!

J C.

4/22/2018

I hired Tony to complete three separate plumbing, electric, and carpentry projects at my residence. After he completed the first project, Tony asked for more money than he originally quoted. I complied with his request. Next, Tony completed the second project and again asked for more money than he originally quoted. Again, I complied with his request. Throughout both projects, Tony would occasionally fail to arrive at my residence in order to complete the work as promised. Prior to the third project, Tony reviewed the quote he provided me and stated the amount is incorrect. I responded by stating the amount is the exact number he quoted me as I simply printed out the message he sent me via email. To prove this, I simply pointed to his email address on the printed document. He then returned a few days later and completed only a portion of the work in a temperamental manner, never to return with my deposit. I contacted him on numerous occasions (via text message, phone, and email) in order to determine when he will be completing the remainder of the work and never received a response.

Need more proof? Check out his 'F' rating with the BBB here:

bbb.org/charlotte/busine…

Tony is a very dishonest, unreliable, and passive-aggressive individual. In short, he is an opportunist. Stay far away from this man. Don't let the five star ratings fool you!

Crystal H.

10/15/2016

These guys are great. I manage a restaurant near downtown Charlotte... We discovered that our music system wasn't working and something was sparking when the breakers were turned on and off... I called these guys and they came out quickly, had the job done within an hour, and fit themselves into a rather tight spot in our restaurant to do so. Allow me to also mention that I was on crutches and they were super sweet about moving things around for me so I could see and understand what they were doing, and were patient with me. They even offered to find a replacement for a broken amplifier I had and install it at no charge at a later date even if I found my own equipment. I personally spoke to Gregory, he was a huge help. Definitely will use again when in a pinch!

Brendan W.

10/18/2016

Tony was great. Fixed electrical problem at my house as well as replaced the disposal. Highly recommend.

Brian A.

11/14/2018

Tony and Hyram were absolutely incredible to work with! They provided incredible, FIVE STAR, electrical and plumbing work. The prices were incredibly reasonable, and they helped me find solutions to make the project work. I am so thankful I came across this business. I would gladly work with them in the future. I cannot say enough wonderful things about Five Star Electrical & Plumbing!

Dave C.

1/31/2017

I called two electricians to come take a look at a dimmer switch problem I was having. No call back for weeks. I finally used Yelp to find Tony and he was at my house the same day. Tony and his son were great and affordable. Tony is a hard working man and very informative. He came at 7pm and fixed my problem. I will defiantly use Five Star again. Avoid the 'big box' electricians and use Tony. Family owned and affordable!

Jane H.

8/13/2016

Tony and crew were lifesavers. They came right out after I called for a septic pump issue and stopped the leak. While they were there, I showed them some electrical problems I was having. They came back the next day and fixed it all for a set amount that we had agreed upon the night before. The next day I had a different problem in a rental house we have for sale with the hot water heater. He told me over the phone how to turn the water off and he came right over the next morning and replaced the spraying/leaking pipe for a reasonable cost. I will use Five Star again for sure. Tony knows what he is doing.

Kirk A.

06/06/2019 12:00:00 SA

I set up an appointment for 5 Star to come by Saturday morning at 8:00 am. I moved some things around to make sure I was home. He never showed. If you're not interested, just say so.

Scott V.

8/27/2017

Flat out awesome!!!! Tony is very honest, friendly and professional. He came out on a Sunday and completed everything very quick. One of the nicest humans I have ever met. Very detail oriented and takes pride in his work. Very reasonably priced, too. I would HIGHLY recommend them. Amazing!!!!!!

Vincent W.

12/01/2017 12:00:00 SA

If there was a way to give no stars that would be my selection. I called on a Monday to make an appointment for 9:30am Friday morning. Wednesday received a phone call to change to 1:30pm on Friday. Still no issue. Friday comes and I get a call at 12:45pm that they can't come. I asked the issue and they said technician did not come in today. I asked why I am just getting a phone call if he didn't come in this morning. No explanation, no apology for the inconvenience. I took a day off of work for nothing. Bad customer service. Not sure how good their service is because I can't get them to show up.

Garrett W.

05/07/2016 12:00:00 SA

This is a great family run business. They offer exceptional service at a budget friendly price. The crew came out to my home and fixed my irrigation system. I am now hiring them to do electrical work in my garage. This is a big project for me and I know they will do a great job.

Ann S.

8/24/2018

This electric company did the most beautiful job for me. They were reliable, very very competent , And ended up doing all my plumbing work as well. I was so impressed by this electricians professionalism as well as his demeanor. I would highly recommend this Electrician to anyone working on their home. He treated my home as if it was his own. I truly was impressed! I would hire them again anytime.

L B.

03/10/2017 12:00:00 SA

Unreliable. I contacted them 20 minutes after our appointment time and got a text back that they can't make it.

Umer A.

05/09/2017 12:00:00 SA

Mr. Tony was great! He came early to us for an urgent issue with our circuit board and fixed up everything. Would highly recommend him to anyone in the Charlotte area.

Carl S.

6/28/2016

Tony from Five Star was over to my house within 30 minutes of me calling him with issues around water pressure and temperature. He quickly looked through everything, double checked that all the valves and gauges were fully functional, and made the necessary tweeks where necessary. Tony was friendly, approachable, and did the preliminary work for free. Tony is our go to plumber for all things.

Rich T.

4/28/2016

I wanted to share the experience I had yesterday with this company, Tony did a GREAT job not only with the replacing of my hot water tank but with everything involved. Tony, has great customer service and really cares about the work he performs, I contacted him in the morning and he was there first thing in the afternoon... I would Highly recommend Tony and he will be doing work for me in the future!!!!!

Robert B.

04/08/2017 12:00:00 SA

Call them for a great job at a fair price. Tony did a great job installing our new hot tub. The job was completed neatly and timely. He was on budget for everything and priced right. Thank you Tony.

Jennifer D.

4/18/2017

Tony was able to come out quickly to troubleshoot my electrical problems and he even helped me with a slow drain. He took the time to explain what he was doing and give me some tips for future maintenance. I cannot say enough about his service. Professional, efficient and reasonable. I would recommend him to anyone.

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