Best Tankless Water Heater Installation in Durham NC

Ever single step and interaction with Legacy was textbook.  From initial contact via phone, getting an appointment, plumber calling while on the way (and on time), professional appearance, professional work van, professional attitude... to fixing my problem quickly and doing so for a very affordable and less than expected price.

I even tagged along with the plumber to observe and learn as he replaced a pressure reduction valve under my house.  He didn't mind, and was helpful in explaining what he did.

Why can't every business be like this?

Robert has picked up his dad's business and is running strong with it!  He has replaced faucets, repaired toilets and replaced our water heater.  He always returns calls, is polite, shows up when he says he will, and does excellent work!  He cleans up the job site and is an all around great plumber!

Great experience! Ethan was very knowledgeable and quickly repaired our leaking water line.

Excellent service! Very knowledgeable. Steven was prompt and kept us informed of everything. This company is honest and I would definitely recommend and definitely use again for all your plumbing needs!!

Eugene, Denis and Alex all supported multiple stages of my bathroom remodel. They also installed my new hot water tank.

Very reliable, reasonable, and the best service provider we have come across in 7 years.

The owner, Vincent, was prompt, professional, and efficiently installed my home's new sink and faucet bathroom vanity. Reasonable price and tidy job. Easy to communicate with via text. Years of plumbing experience. I highly recommend Jones Plumbing Service & Repair.

Clay and Bradley did excellent work for us installing a vanity, faucet, and toilet. They were knowledgable and skilled and had a great work ethic. I will definitely ask for them again.

I was contacted by Plumb Serve using Yelp! and The next day they came and checked out all the issues we were having in our bathrooms. The following week they were able to get in here and the job was a lot bigger than expected as we have an older home and they went above and beyond to get the job done correctly. It was supposed to be a couple hour job which turned into a over 12 hour job. They took care of us as if we were family and made the process very smooth. We had to have both showers fixed, new water shutoff also fix a leak on an outside spigot.

We will definitely be using them again and I suggest that anyone that comes across their name to give them a call. They are family run small business and they take care of you the same.

Contacted them about replacing my kitchen faucet. Despite living in the service area, the service tech he wouldn't come to our location.

DO NOT USE THESE SCAM ARTIST!!!!!!!!!!!!!!!The only reason I gave them a 1 is because 0 is not an option.  I needed one piece on my toilet because the water wouldn't stop running.  ($8.98 at lowes).  They told me that I had to change everything leading to the toilet.  WHAT A SCAM!  Not only that they charged me $366 AND didn't even reattach the pipes to the wall.  When I asked the technician he said that the piece he put in is too big so he could push it in a little but they don't make the size I need anymore.  So he changed something that didn't need changed (My house was built in 2019) that didn't fit.  What a joke and this company should be ashamed of themselves.  The only reason why I let him do the work is because I have to leave town and don't have time to bring in an honest company.

I am posting this review to commend perhaps the last remaining truly honest plumber. His name is Troy of New Light Services. I called NLS to replace my 41 yr. old water heater. I approved the project and paid for half of the cost up front before he arrived hours later with the new heater ready to install. As he prepared to shut down the power to the old heater, he discovered that the circuit breaker had tripped thus disabling the water heater. Troy did not have to say a word to us; we would have never known, but he did tell us and proceeded to refund the charges (minus a service fee to drain the unit). That is honesty.

Just heard from Richard K the manager of M. Rooter. HIs response was they follow strict guidelines for repairs. Well they don't. Please don't use them.