Best Tankless Water Heater Installation in Durham NC

Ever single step and interaction with Legacy was textbook.  From initial contact via phone, getting an appointment, plumber calling while on the way (and on time), professional appearance, professional work van, professional attitude... to fixing my problem quickly and doing so for a very affordable and less than expected price.

I even tagged along with the plumber to observe and learn as he replaced a pressure reduction valve under my house.  He didn't mind, and was helpful in explaining what he did.

Why can't every business be like this?

Roman and Robert came to the rescue at 7 am! They worked till 3 never taking a break. They were kind, honest, hardworking, and funny.  Their prices were very reasonable especially in light of all the hard work they put in on just a moments notice. Highly recommend R&S Plumbing!

He is very very professional and helpful. Knowledgable and willing to not nickle and dime you. Great guy!

Excellent service! Very knowledgeable. Steven was prompt and kept us informed of everything. This company is honest and I would definitely recommend and definitely use again for all your plumbing needs!!

Had two quick issues that I needed taken care of, and Eugene fixed them both. Took him a day or so to get back to my Yelp message, but once we established contact he was able to get to my house the same day. Also way cheaper than I had expected. Definitely going to be my go-to guy for plumbing.

Anyone hear of the song, Jim Dandy to the rescue? This is the guy!! For the second time Vincent has made me a VERY happy home owner. Only this time I actually got to meet the man behind the prompt and accurate service. Again, no muss and no fuss AND I got the bad parts in my hand with an explanation and recommendation.  Reasonable prices and JOB WELL DONE, VINCENT!!

Just had Benjamin out first for free quote, was very helpful, gave mini training on types of toilets, and best kind, flow gravity, etc. He spent about 35 minutes and was very fair. Hired them the next day and Benjamin was the installer for new toilet and was done in just over an hour. VERY PROFESSIONAL & ON TIME, will use them again for the other 2 toilets.

Loved that andy arrived early and wore a mask. He diagnosed the problem and realized significant urgency so he cleared his afternoon to fix our problems. Andy replaced a garbage disposal, distribution system pressure guage in the crawl space, snaked a toilet and sealed a shower drain all within a few hours. Great efficiency! All work is covered by warranty plus the garbage disposal has a 3 year warranty.

My first floor toilet started leaking. I received a quick response from Xprt to my need for services, had an appointment within a couple hours. My toilet was checked and an assessment of the issues was provided along with recommended services. The toilet was repaired and reinstalled with a new seal. The cost was reasonable and as quoted. I will definitely use them again.

I noticed that my bathtub faucet was leaking in September 2020. After trying to fix it myself, I realized I needed to call an emergency plumber as it was the weekend and my children and I needed to shower, etc. I called this place and ultimately regret it. The employee who came to our home on the day of the call was very kind. He explained what we needed, about how much it was going to cost, etc. but that he wouldn't fix it that day because he didn't have time. Still, I had to pay the fee for him to come out. We made an appointment for someone else to come out the following day. This employee smelled very strongly of cigarette smoke, did not wear a mask during the global pandemic we're in, etc. He was kind and got to work. While working, he created a larger hole than necessary in the wall. He explained it was an accident that he would come out off the company clock to fix the drywall. Unfortunately, he never showed up and wouldn't answer when I attempted to contact him. We then had a huge issue with the bathtub taking several hours to drain, although we NEVER had the slightest issue with this prior to the work. I also noticed lots of plastic and debris were just washed down the drain instead of cleaned up. Frustrated, I called the company back to see what we could do to fix these issues. The lady I spoke with tried to tell me that this was not their fault, they were not liable, it must have been something else, I must have misunderstood him, etc. Finally, she scheduled for the same employee to come out and look at the drain a couple of days later. When he returned, he acted like he didn't know what I was talking about when I asked about the drywall, and then charged me an additional $280 to snake the drain and clean out his debris. Cool, thanks. If I never need an emergency plumber again, this will absolutely not be the place I call.

Uneven expertise so you won't know if the individual will be able to complete the job.  Importantly, they overcharged me- even though the electrician didn't complete all three work items, just two, he charged me for all three and quoted me an additional charge to return and complete the third.

Courteous but trying to upsell?

Technician came by to look at a leaking spigot for us and told us it will need to be replaced by cutting hole in the wall. I inspected the anti-siphon valve after he left and turned out the seal was slightly loose on the valve and just needed it to be readjusted and leak has now resolved. I was disappointed that he did not bother to inspect the spigots and recommended a replacement. Also stated how he has never seen the brand of spigots on our house, but we found the exact spigots at home Depot and lowe's.