Best Gas Line Services in Columbus OH

I needed hot & cold water piped from basement to enclosed  porch.  House is over 100yrs. old.  I had no idea how that could be done, but OWH did exactly what I wanted and needed.  Chris (OWH) was right on the job.  He figured out how it could be done.  I wanted my washing machine on porch from the basement..  Also, needed drain hooked up.  Chris and Garrett were here today and did an excellent job.  I'm so happy,, now I can do all my laundry up here. (My dryer was on porch already). I'm 87 and it's getting hard going up & down steps with baskets of wet clothes.  Thank you OWH for hiring great plumbers.  Mary Mathias    Baltimore, Ohio

I really wanted to like this company. However when they replaced my hot water tank several months ago, unbeknownst to me, to make the new, larger unit fit, the tech shortened my washer drain. In doing so, the washer drain isn't tall enough anymore to properly drain, and there is a deeply curved 'trap', (that wasn't there before), that causes the water to rush back up and out of the drain. I had asked the tech at the time about all the 'left over' PVC pipe pieces, but he'd assured me it was from the old tank- when in fact it was actually my working washer drain that he'd removed and replaced with a shorter pipe, with a very curved 'trap'. He did this in order to make the new tank easier to install, he failed to reassemble the drain properly after removing it to install the tank.
The back of the washer/drain/hoses/etc. are all in a separate room than the front of the washer. It's accessed clear on the other side of the house through a tiny door next to the fridge in the kitchen. I've went in there once to change my furnace filter months ago. I noticed the concrete floor was a bit 'damp', so I put a damp-rid in the room and thought nothing more about it- bottom line, my washer has been draining into this small utility room and flooding for months! There is actually mold on one of the wall studs now! I'd noticed my new flooring warping near the furnace intake vent, but couldn't understand why. It's the only place in the house that my new flooring is warped, chipping. I know now it's from the water leaking under the furnace in the utility room and seeping under the laminate flooring!

Am I stupid for not realizing this sooner- yes, I admit I am. Is Discount Drains responsible for their tech tampering with, and ruining my washer drain- yes, yes they are! They are also responsible for the mold that occurred and the small area of warped flooring as a result of their mistake.
I have contacted them, and I was told they are sending someone out to, dispute the mold. Not a very courteous response at all! If they repair/replace the washer drain so it functions properly as it did before they ruined it, and address the mold they caused as well as replacing the affected floor boards, I will remove this post, however if they refuse to repair the washer drain that their tech ruined, and clean/repair the mold, replace flooring, I will have no choice but to litigate for damages and will continue to strongly suggest not doing business with this company! I trusted them to do the job right, and instead they caused damage to my home with their incompetence! I'm super disappointed both in their workmanship and response to my issue!

Give them a zero if I could 2 NO SHOWS IN A ROW .

Then acted like he didn't speak to use about the problem with water leak first excuse was he couldn't find his employee and his work truck since Thursday of last week said that he would me here the following Monday at 10AM
No show again called him acted like he didn't know what we were talking about .
Said he`s behind since her had to fire his employee .
NOT A TRUSTWORTHY COMPANY
Cheryl Cremeans.

Very accommodating and friendly staff. The customer service was excellent! I can never say that anymore sadly but this place was absolutely fantastic! They have me as a lifelong customer now. I'm a first-time homeowner and Troy was super patient and answered all of my questions. He was very informative. I felt like he cared for my house as if it was his. I've had all sorts of people over fixing various things and he was the first one to be concerned about his boots on my newly refinished floors! So appreciative and thankful. Strongly recommend. I will call them from my needs.  Troy deserves a raise! He gave a fantastic impression.

Called for emergency on a Saturday. They promised to be out within the hour. They showed up in about 20 minutes. Very professional! I was a mess and they were super nice and helpful!

Great guys. Had my plumbing issue fixed in no time and at a great price. I'll definitely use them in the future.

John was very professional, arrived on time - and confirmed appointment time the day prior. Project went smoothly, exactly as he described at our initial consult and price was exactly as estimated. Very happy to have found a reliable plumber - it is clear after meeting John that he is very knowledgeable and knows what he's doing.

We were in dire straits with a broken sewer line. These folks came out, assessed the problem and got it done in no time. Their plumber Nate was timely, efficient, courteous, and professional. I love having a local company take care of business. Good job Amanda Plumbing!

Chris has replaced all the pipes in my entire house and snakes my main drain line yearly. He is always on time, professional, and does great work. I would highly recommend him to anyone.

Needed a sump pump and discharge valve installed due to water coming into our basement after recent storms. Cliff was able to come out the next day to do the work. He completed the work in a timely manner and gave a fair price for the work which I cannot say for most of the estimates we received for the same job.

My toilet overflowed after Taco Bell Night last Tuesday, lol! I was worried about water damage so I called these people, they did a truly respectable job! Thank you Apex Plumbing! I will definitely call next time my son clogs the toilet!

It is disappointing that this company leverages those who have a normal work schedule. When asked if they have early appointments, she replied that they have 8am-10am with a half-hour phone ahead. When I stated that wouldn't work for me and did they have any appointments around 5pm, I was advised there is a $75 service fee for calls after 3pm because they consider that after hours.  When did 8am-3pm become a normal business schedule and when did 3pm become after hours?! Just another way to get more money from people who need a service.

We had a leaking hose bib, and the water was running down into our basement. We called on a Friday to schedule an appointment (non-emergency, as it only leaked when we had the hose running) and got someone out on Monday. Tracy came in and quickly found the problem and got it fixed in a timely manner. He kept us informed on everything he was doing during the whole process. The charge was reasonable for the work done, and our problem was fixed. We would use this company again for future plumbing issues.

This company is totally unreliable and rude in the process! Do not call them if you want good service.

We called to have them replace a sump pump that wasn't working. They had a tech come out to replace it, on May 28.  We thought everything was ok until my husband went downstairs, 2+ weeks ago and recovered our basement flooded from all of the rain we had during that time. Has incurred thousands of dollars due to, and I quote the owner of the business, he installed the wrong pump. the tech come back out, replaced the pump with the appropitiate pump. The techs response was you have too much water!

We are now in week 3 of this nightmare and have learned the damage includes our water heater.

this was our family room, that had over 25 years of furniture, my deceased parents items, etc.

Now, the damage includes our water heater.

On top of the original thousands of dollars in damage.

This is a difficult review to write because I really want to have positive things to say about my business interactions with American Leak Detection of Columbus. The people I spoke to over the phone and the representatives who came to my house to assess my pool were very professional, extremely polite, personable, and quite friendly. My initial impressions were all exceptionally positive and honestly I still think highly of those people. I should also preface that my experience was skewed by a torrent of personal tragedy and loss faced by the owner of this franchise establishment so it may not be entirely representative of what other people can expect. All that said, ultimately my experience with American Leak Detection of Columbus was quite poor.

I had them come out to assess some fairly major damage a pool cleaner had done to my pool. I knew going into it that I'd have to pay about $300 for them to come out, assess the damage and decide if it was work they'd be willing to take on. They were very up front about it and it was money I was willing to pay given the nature of the damage. Things at this point were still going well. Due to some disputes with the insurance company of the cleaner who damaged our pool it took me several weeks to reply to their estimate and sign it for them. From there they needed to a second more expensive assessment costing me just north of $500. For all intents and purposes it seemed pretty similar to that first assessment except they also tested our skimmer line which also needed to be repaired. At the time this was an investment in getting my pool fixed and I was happy to pay it. However after this visit was when we started having problems. I waited two weeks to hear back from them again before calling to see if they had come up with a plan to repair my pool. They told me they'd been kicking around a lot of ideas but hadn't come up with a plan they felt was best for my situation. The circumstances of my indoor pool are such that I felt this was reasonable and I hoped to hear from them soon. I called again a week later to see if they'd made progress and this time I was told the owner was suffering from tragedy compounded by loss right as the holiday season was approaching. I'm sympathetic to this, I'd certainly be in no shape to handle business decisions under such circumstances myself, but part of the reason I went with American Leak Detection and paid their slightly high assessment fees is because I knew they were a franchise of a larger business and I assumed that meant to some extent that the larger American Leak Detection entity would be responsible. To have everything rest on the shoulders of one man to the point that they're unable to conduct business is a major problem for an entity the size of American Leak Detection.

Because of the situation with the pool cleaner's insurance company I was forced to pressure them a little for an estimate, flat out telling them that if they couldn't provide me with something I could present the insurance company I'd have to go with someone else. So they submitted the most basic possible bid with a slew of caveats about how they couldn't guarantee the work, that it may not be successful should they attempt it,  and some rather large mischaracterizations about the state of the damage to my pool. It seemed almost designed to drive away my business and ultimately I was forced to seek out another contractor which was an unexpectedly arduous process.

So I've paid upwards $800 to have them come out and look twice only to have them not do the work because they weren't capable of handing it. The whole affair has left a rather bad taste in my mouth and while circumstances may well have changed since my experience with them I'd certainly caution potential customers to think twice before engaging their services.

Con artists

Supervisor talks down to customers, considers customers ignorant and has an attitude like you would not believe.  Not interested in customer service at all

You are better off calling a 24 hr repair shop and pay extra because they will rip you off here; at least you will get fast service elsewhere

Stay very far away from this outfit

charged us to snake the main line, broke the sewer line, wanted to charge for more work, we agreed, then they were no call no show.  lost money and ended up with broken pipe.  Promised several times they would be out and finish work that day, when they never showed we called and called and they never answered or returned calls.  Other reviews say no contractor license, wish we had saw that before.