Best Toilet Repair in Cleveland OH

I hired Buckeye plumbing to install a kitchen sink and faucet set I bought from Costco (whose quality of products I find to be excellent) for my 83 year old mother in her home in Akron. Because of poor communication on their part, I thought I would let others know their policies
(1) they charge a $75 fee for coming out, and if you accept their bid to do the work, it is not credited to the job. Based on this lack of information up front, they agreed to refund us $37.50 of that show up fee.
(2) Although when my 4'10 95 lb mother found a week later that when she turned on the hot water it leaked - she made the normal assumption that it was a problem from the previous week installation. However, Buckeye plumbing insists on charging $75 to come back out regardless of what the origin of the problem is.
(3) Even though they agreed to do the installation - which in our case they charged $350 for installing the sink/faucet we supplied- they only guarantee the complete job if you buy the materials from them. Hence they assume that anything that goes wrong is the materials and not their plumbing work unless you can prove to them otherwise.

In summary, they answer the phone promptly, they show up when they say they will, and the owner called me back to explain all of the above -after the fact. I gave a 2 star rating because they should explain everything up front, I think over $450 in the end to install a sink/faucet is too expensive, and they charge extra for basic customer service.

Charlie's drain service is the best! They are reliable, affordable, and trustworthy. I have used them twice in the last year and highly recommend them.

Had a strange leak. John showed up and diagnosed it. It wasn't easy to diagnose but he stuck with it. Had to cut wall to verify and he was right on the mark. He explained everything and answered all my questions. I thought it was the shower. He said it was the sink drain. He was right

wow what a great experience! I Cant say ive ever said that dealing with ANY service guy of any form! I had a clogged toilet due to my girlfriend flushing left over roast down it!  anyways I gave plumb nation a call, and Andy (the owner) gave me a rough estimate and as soon as I agreed he must have been on his way because he was there within an hour and had it fixed very quickly! He was very friendly and informative! I would give 6 stars if I could!

I've used Plumbing Excellence for emergent issues at a rental property. They've done excellent work for reasonable price. When I've used big name plumbers in past I was over charged for hardly any work. Anthony & Ron are professional and honest. They've provided excellent service and resolved all issues (a leaky toilet, clogged sink and gas leak) with excellence. I will use them exclusively for all future needs.

Wow!!  Michael from Geisel Heating, Air Conditioning and Plumbing worked so fast installing a faucet on the funky setup of my sanitary tub.  I left work early and he was waiting for me in my driveway when I got home,  What service!!  Geisel respects their customers.  I would definitely hire them again.

They came out and quoted a hot water tank replacement. The pricing was decent but the technician was not wearing a mask when he came to my door so I had to request him to put one on. Please take Covid-19 Seriously as I am an elder.

We were made to use these plumbers from our home insurance to fix 3 low pressure faucets. 2 technicians came. One technician fixed the 2 faucets with no issue. However the other technician Kevin in trying to asses the low pressure issue with the kitchen faucet proceeded to snap and break off the pull-out spray handle using Channellock type pliers. If that was not enough he then allowed the spray hose to fall back into the main unit spout where it became stuck. He then spent 30 minutes using needle nose pliers and a flathead screwdriver in a futile attempt to retrieve the broken off connector and spray hose, scratching up the main unit in the process. Eventually he gave up, declared that he broke it, and that the company will cover the cost for the same or comparable brand model. The model is discontinued from the manufacturer. We contacted the owner/manager TOM who never apologized, WAS VERY RUDE TO MY WIFE, NEVER RESPONDED TO MY PHONE CALLS OR EMAILS and sent in a fraudulent report to our insurance that this is normal wear and tear. KEVIN BROKE IT BEFORE KNOWING WHAT THE ORIGINAL PROBLEM WAS. Our insurance will cover a basic and cheapest replacement unit. TOM and Axis Plumbing refused to cover the difference for the comparable model despite us reaching out to him through phone and emails. Tom is knowingly lying to the insurance protect his own interest which is FRAUD. We spent $75 for the service call for them to break our faucet and now we have to buy a new one for their mistake. TOTAL COST OF THEIR MISTAKE APPROXIMATELY $1000.

Do NOT ever use these plumbers. Late to appointment, extremely arrogant, broke our property, now refusing to fix it or make it right.

Attached are photos of KEVIN breaking our faucet, the broken spray handle with damage to the main unit, and the last photo showing a non-broken, working spray handle from our matching other unit for comparison.

I just replaced the washer and dryer in my Mom's house; when we ran the first load, water backed up on the floor. Called (based on a recommendation) to ask for help.

We might be able to get someone out by Friday.

It's Wednesday, so this is a problem. Can you recommend someone good who might be able to come out quicker?

I couldn't tell you how busy anyone else might be.

Could you give me a name?

I'm down a plumber, I have to go, I'm sorry I can't help you.

A's started out great. Answered my request to look at a humming AC. Anthony came the same day. Looked at unit and installed a 350$ piece. However, I didn't get a say in if I wanted that piece went in. When i came back outside he said we are good now cuz I replaced the something- don't remember the name. So I did ask him if this isn't the reason for the problem what then? Meaning if the humming comes back what then. He said then i come back and replace the problem-don't worry. ok so all i spend 490.00 on about 1hr of time. 6 hrs later the humming came back. I called Anthony and got nothing. Later a text and from point on nothing but a run around. Said he could get new unit and replace. Said then he could get a less expensive unit and said by the text day. Decided to do that. HOWEVER Anthony did not show. Finally said truck broke down. Waited all day. That was a Friday. Told me he would try and get to me this weekend. He then text to say he picked up yet another unit that was yet 300$ more then the first. I did not talk to him at all about this used unit. He did that all on his own. Not a phone call nothing. Still will not answer phone only will text me about this. I finally decided this did not feel right. He also only gave me a 200$ credit after the fixdid even work for a day
So through text I told him I would not be using him. I am  out nearly 500.00. So please be aware of this contractor and make sure you try and communicate before you get anything done.

Scheduled an appointment for an estimate and work done the same day as the estimate. I was told that I would be texted the day before to know what time. I got a text on Monday, the day before the scheduled visit, and was told they still didn't have a technician. Then, I was told they like to finish up their days between 3:30 and four. Tuesday came and at 12:30 PM I got another text saying they still didn't have a technician yet and could not tell me when I would a tech, or IF a tech would show up. I took a whole day off of the road from visiting customers. Even if a tech showed up to give me an estimate, I would have to take a another whole day off the road for them to come to do the work....IF they would even show. Bush league way of doing business...wallakadoodle this!

Had a furnace cleaning scheduled this morning, and they never showed. I called to see when they were coming and left a voicemail. I still haven't been called back.

the owner of this business and I had a verbal and written agreement for Payment for installing a hot water tank. Upon completion of the job the owner continually harassed me via text message for payment. We have had extensive conversations prior to him coming to the home to complete the job regarding payment. Payment was made prior to the agreed-upon date. After payment was made the owner of the company refused to respond to questions regarding warranty on his work. I would not recommend doing business with this company. Unprofessional and unresponsive.

Mobile home re-leveling, quoteed and scheduled, then ghosted me twice. Thanks for wasting my time!

Called them to replace a toilet at a rental that was not working while I was out of town. No call no show TWICE! To make it better the following week (out of town for a wedding again and probably more than I would be able to do myself anyway) downstairs tenant had a leak coming through the ceiling call about 10 plumbing places on Saturday 4 pm and they are the only one I can get ahold of... reluctantly I decided to give them another chance and made it known the previous week they were a no call no show.. someone was supposed to show up between 10 am and 2 pm... I called 3 times throughout the day, Noon was told someone would be there around 2. I called again at 2 and they said they were finishing another job and we're headed there shortly, I called again at 3:30 and again got that someone would be there shortly. Save your time and call someone else bc they won't show up anyway.

In fairness I have to say I've never got to work with them, but really loved their work on Yelp pictures and was excited to hire them. I called them and never heard back and it's been over a month ago so that's why I answered this way when asked about my reaching out to them....

The worst company I ever worked with!!!
He promised he will be in our house 9 AM Monday and when i call the afternoon he asked me why is this Monday? Than promised for the afternoon and after NO show for the next day, but never showed up or even call back.
Great business!