Best Sump Pump Repair in Cleveland OH

LIFESAVERS! Charlie's drain service checks so many great boxes!

- Timely! We had an after hours emergency situation with a basement flooded with sewage. We called Allen's Drain Service first based on a recommendation. They said they would call back within an hour. Over an hour later, no call. Called them back and again they said it would be soon. We gave up and looked up Charlie's. They called back within 20 minutes, told us exactly what we needed to do until they could get their, and were there ASAP!

- Professional! Very nice people and super easy to work with.

- PRICED RIGHT! They did an excellent job on the drains, and the cost was HALF of what I thought it would be. Worth every penny for the service you get.

I will not use anyone else except Charlie's for any plumbing issues! Highly recommended!

I hired Buckeye plumbing to install a kitchen sink and faucet set I bought from Costco (whose quality of products I find to be excellent) for my 83 year old mother in her home in Akron. Because of poor communication on their part, I thought I would let others know their policies
(1) they charge a $75 fee for coming out, and if you accept their bid to do the work, it is not credited to the job. Based on this lack of information up front, they agreed to refund us $37.50 of that show up fee.
(2) Although when my 4'10 95 lb mother found a week later that when she turned on the hot water it leaked - she made the normal assumption that it was a problem from the previous week installation. However, Buckeye plumbing insists on charging $75 to come back out regardless of what the origin of the problem is.
(3) Even though they agreed to do the installation - which in our case they charged $350 for installing the sink/faucet we supplied- they only guarantee the complete job if you buy the materials from them. Hence they assume that anything that goes wrong is the materials and not their plumbing work unless you can prove to them otherwise.

In summary, they answer the phone promptly, they show up when they say they will, and the owner called me back to explain all of the above -after the fact. I gave a 2 star rating because they should explain everything up front, I think over $450 in the end to install a sink/faucet is too expensive, and they charge extra for basic customer service.

Had a strange leak. John showed up and diagnosed it. It wasn't easy to diagnose but he stuck with it. Had to cut wall to verify and he was right on the mark. He explained everything and answered all my questions. I thought it was the shower. He said it was the sink drain. He was right

Jay called me within an hour of posting my job (repair of the cabinet under my kitchen sink) and gave me a quote over the phone.  He also let me know what factors might cause that price to go up depending on what he saw when he got here.  He was able to come the next morning and the price was exactly what he quoted over the phone.  And he fixed a pipe under the sink at no charge. He and his helper were neat and efficient.  I will definitely use Jay again.

Jeff did an amazing job. Fast, courteous, and reasonable. I highly recommend and will use him on future projects

Joe was extremely helpful and knowledgeable! Highly recommended.

I will use him for all my plumbing needs in the future. Very open and willing to help.

Quick, friendly, effective,  and very reasonsably priced. Would recommend to anyone looking for a plumber.

There was some initial issues with scheduling but they handled it very professionally. The technician, Edward was amazing ! I will be sure to request him for some other work I will need done next month. This is the first time I used this company and I am very impressed !

Plumbing 911 is a great company!  They were able to come fix our broken pipe the next day when other companies gave us at least a three day wait.  The plumber did a fine job and we will definitely call Plumbing 911 the next time we need a plumber.

This is the most unprofessional guy I've ever dealt with and for him to be a. Business owner is crazy.  My appt was between 11-3 I took off work - I text at 330 to see when he'll be there. Says job ran late will be there 5 ish the close to 6 send him another text. He's stuck in traffic but he's on the way. Then 730 no responses and vm is full.  Run from this company.

My tenant reported a backed up sink and toilet. They were very nice on the phone. The team got in and fixed the clog quickly. May tenant was very happy with the service.

I will not get into my specific experience because it is not worth my time.  Others give this company a great review, and I am glad they had good experiences with them but I did not have a good experience with the plumber that came out.
The office staff was great, and event though I was not able to come to a resolution to my complaint with Alan, he did return my call as promised.
Personally I will not do business with this company again, but that is partially because of the plumber that came out as well as this company is not registered with the city I live in.

They are nice people, very professional. Came on time and did good work. But beware how they charge. They parse out every different action, each of which triggers a significant fixed separate charge.  First it's $80 just to come out.  Then it's $215 to install a toilet. But wait, toilet installation needed the pipe snaked, which only took a few minutes but still incurred a separate $190 charge. Nearly doubling the bill. By the time you're done, it's $500 for 2 hrs of work (plus the first inspection trip).  Lesson learned. Next time I'll try finding someone who charges by the hour instead.

In fairness I have to say I've never got to work with them, but really loved their work on Yelp pictures and was excited to hire them. I called them and never heard back and it's been over a month ago so that's why I answered this way when asked about my reaching out to them....

The worst company I ever worked with!!!
He promised he will be in our house 9 AM Monday and when i call the afternoon he asked me why is this Monday? Than promised for the afternoon and after NO show for the next day, but never showed up or even call back.
Great business!