Mackin & Sons Plumbing

My father-in-law had a new water heater installed by a different plumber about six weeks ago. Ever since then, all of the hot water taps in his house have sputtered excessive amounts of air when they are turned on. It was so noisy that it scared his dog!

We tried calling the plumber who installed the heater to address the issue, but he stopped returning our calls. After trying a couple DIY solutions, we decided it was time to seek professional help.

And professional is exactly what we got with Mackin & Sons.

Mike and Anthony were polite, honest, and most of all, knowledgeable. They had seen issues like ours and knew exactly how to fix it. They were upfront about what we could expect. They were perfectly punctual - Mike answered my call on the second ring and Anthony showed up two minutes before the start of the service window. And most importantly, they fixed the issue fast.

No one wants to spend more money on a brand new water heater. But after the unprofessional behavior of the previous plumber and living with disruptive water taps for weeks on end, it was almost a pleasure to pay Mackin & Sons their reasonable fee. We have every confidence in their work and highly recommend them.

Terrific customer service, responsive, great value, friendly and knowledgeable.  Unclogged several toilets, assessed and repaired whirlpool tub, fixed a drain leak dripping into the downstairs ceiling.

Had a toilet mishap over this past week. Issue was fixed very fast and cost effective. Mackin and Sons will be the first on my list to call if I ever need additional help.

Incredibly responsive, quick service. Took care of everything the right way. Will gladly use their services again if needed and will recommend to any who need's plumbing assistance.

I wish I could give them a zero!
I contacted Mackin and Sons plumbing on 4/4 and scheduled an appointment for 4/5 between 10 and 12.  They sent me a confirmation email the night of 4/4.  At about 12:10 on 4/5 they sent me a text saying that they were running behind, but I was next on the schedule.  I texted a thank you for the update.  That was the last time I heard from them.  It is now the afternoon of 4/8 and I still have not heard from them.  I value their time enough to pay for the appointment, but they obviously do not value my time at all!!  My suggestion to all is... keep looking, don't depend on them!

Cliff's Notes:  If you need a plumber, don't hesitate to call Mackin & Sons!

I made the unpleasant discovery a few months ago that the entire second floor of my house was plumbed with Polybutylene pipe.  After reading horror stories about it suddenly rupturing, I decided to have the second floor replumbed as a preventative measure.  Seriously, look at the picture.  If your plumber ever tells you that you have PB pipe and should replace it, they're not joking or trying to fund an exotic vacation.  I talked to several different plumbers but decided upon Mackin & Sons due to Kristian's professionalism, honesty, and the impression that I got that he knew what he was doing.  He estimated that it would be a three-day job.

Day 1:  Kristian and Matthew came out to cut my drywall.  Thankfully, the area that Kristian estimated that would be cut was incorrect, and the cutting that they had to do was minimal.  When they found out that I was planning on staying in the house while they worked over the next few days, they cleaned up the drywall dust that day instead of waiting until the end. Matthew literally got down on his hands and knees to wipe my hardwood floors clean.  I was blown away by that level of service and really appreciated it, considering I have a rambunctious 3-year-old daughter running around.

Day 2:  Matthew and his apprentices Logan and Alex were onsite for the whole day while they installed new fixtures for me and ran PEX.  One of my tubs had a mangled copper connection pipe to it, and Matthew suggested that they'd have to leave a small piece of PB pipe and then connect PEX to it.  When I asked him if I could run out and buy a new faucet for him to install and properly run PEX to it, he was more than happy to do that and charged me a reasonable amount to do so.

Day 3:  Matthew and Alex were onsite to finish up their work.  The most important result, other than no longer having PB in my house, was that there were not any leaks.  Once again, they impressed me by wiping everything down and mopping the floors to get rid of any last traces of drywall dust and sawdust.  Other than the giant holes in my ceiling and upgraded tub/shower fixtures, I can't tell that they were here!  :)

I needEd the main shut off replaced and they were great in accommodating the coordination with the City turning off the water in the morning and getting the water turned back on in the afternoon. It was quick and they did a great job.  They were able to meet the City services person in the afternoon to verify that the work was properly installed In order to turn the house back on.  Thank you

Called to schedule them, they said they'd be there between 2 and 4. Never showed. I called and they said it was the wrong day they would be there the next morning between 8 and 8:30 and would waive their service fee. Next morning I call at 8:30, they say they're on their way. 9:15 I called a different plumber. I canceled an appointment and called off work just to be kept waiting for nothing from them. Terrible business practices

I had another plumbing company come to my house to give me an estimate. That was $89 and they told me my ceiling needed cut out. That cost another $200.  They told me my problem and quoted $600+.   I called Mackin they came out looked at issue. Quoted $314. Did the job and told me they would have only $65 to cut into ceiling. I am glad I called Mackin. They did a great job. Will be calling them next time I have any plumbing issues.  The other company was also going to charge $500 to replace ceiling and paint it.

I'd give them a 10 if they had that rating.  Extremely professional.  Focused on doing the work the right way.  Not in a hurry - just focused on quality work.  They've installed a replacement shower faucet(not easy) and 2 hot water tanks.  Completely satisifed.  I've lived in my house for 30 years and have many plumbers in and out.  I will only call Mike for any future work.

They are nice people, very professional. Came on time and did good work. But beware how they charge. They parse out every different action, each of which triggers a significant fixed separate charge.  First it's $80 just to come out.  Then it's $215 to install a toilet. But wait, toilet installation needed the pipe snaked, which only took a few minutes but still incurred a separate $190 charge. Nearly doubling the bill. By the time you're done, it's $500 for 2 hrs of work (plus the first inspection trip).  Lesson learned. Next time I'll try finding someone who charges by the hour instead.