Best Sump Pump Installation in Cleveland OH

I can't say enough good things about Charlie's Drain Service.

I had a backed up downspout. I made a call, and was so impressed with how nice the gentleman that answered the phone was. I haaaaate when service professionals act annoyed with you, or act like they are doing you a favor. It was quite the opposite here. The customer service was top notch.

It's rained cats and dogs the last week, so you know they are swamped. They were able to come the very next day. They fixed the problem quickly, gave me a 90 day guarantee, and it was half the price I was expecting to pay. It wasn't even that much more than it would have been to rent a 100 ft snake from Home Depot and do it myself.

I highly recommend them.

Had a strange leak. John showed up and diagnosed it. It wasn't easy to diagnose but he stuck with it. Had to cut wall to verify and he was right on the mark. He explained everything and answered all my questions. I thought it was the shower. He said it was the sink drain. He was right

Jay called me within an hour of posting my job (repair of the cabinet under my kitchen sink) and gave me a quote over the phone.  He also let me know what factors might cause that price to go up depending on what he saw when he got here.  He was able to come the next morning and the price was exactly what he quoted over the phone.  And he fixed a pipe under the sink at no charge. He and his helper were neat and efficient.  I will definitely use Jay again.

We hired Jeff and his handsome pup Seldon to install our swimspa.  LOL.   Jeff was half the price of the big companies.   He did a great job, and we would highly recommend them!!!!

Joe was extremely helpful and knowledgeable! Highly recommended.

I will use him for all my plumbing needs in the future. Very open and willing to help.

Best Plumbing company in Lake County. Fast, efficient & fairly priced. Highly recommend!!!

Responsive, professional company. Jimmy was knowledgeable and great to work with. Highly recommended for any plumbing, sewer or drain issues...A+++

Great service. Fast, on time. He helped to troubleshoot an issue with my smart thermostat not working. Discovered it is indeed a defective thermostat and not the connections or wiring. And showed me how to hot-wire the AC to stay on until I receive a replacement thermostat device. Highly recommend!

Had a furnace cleaning scheduled this morning, and they never showed. I called to see when they were coming and left a voicemail. I still haven't been called back.

We lost water in our house Friday evening.  They showed up at 9:00 AM Saturday.  Replaced well pressure switch and water logged pressure tank.  After testing system, they found the well pump had burned up.  It was 20 degrees outside and they were not too excited about replacing the well pump on a Saturday in the cold.  They had it done in less than 2 hours.  Very professional, capable, courteous, friendly.  These guys are the best!!!  Highly recommend!!!

I will not get into my specific experience because it is not worth my time.  Others give this company a great review, and I am glad they had good experiences with them but I did not have a good experience with the plumber that came out.
The office staff was great, and event though I was not able to come to a resolution to my complaint with Alan, he did return my call as promised.
Personally I will not do business with this company again, but that is partially because of the plumber that came out as well as this company is not registered with the city I live in.

Jamal did an excellent job on all my plumbing needs:new toilet flusher, news stems for the faucet, snaked out bathroom sink and fixed the leak under the sink. He even snaked my toilet for free because he didn't like how the toilet was flushing. Jamal is a true professional with a great work ethic!!
Donna O. 4/8/18

They sent in a polite, skillful plumber who really knew how to fix things. He gave me two options, one temporary and another more definite. I chose the more definite solution and he got it done quickly after he came back with the materials. I highly recommend this family-owned company!

My father-in-law had a new water heater installed by a different plumber about six weeks ago. Ever since then, all of the hot water taps in his house have sputtered excessive amounts of air when they are turned on. It was so noisy that it scared his dog!

We tried calling the plumber who installed the heater to address the issue, but he stopped returning our calls. After trying a couple DIY solutions, we decided it was time to seek professional help.

And professional is exactly what we got with Mackin & Sons.

Mike and Anthony were polite, honest, and most of all, knowledgeable. They had seen issues like ours and knew exactly how to fix it. They were upfront about what we could expect. They were perfectly punctual - Mike answered my call on the second ring and Anthony showed up two minutes before the start of the service window. And most importantly, they fixed the issue fast.

No one wants to spend more money on a brand new water heater. But after the unprofessional behavior of the previous plumber and living with disruptive water taps for weeks on end, it was almost a pleasure to pay Mackin & Sons their reasonable fee. We have every confidence in their work and highly recommend them.

In fairness I have to say I've never got to work with them, but really loved their work on Yelp pictures and was excited to hire them. I called them and never heard back and it's been over a month ago so that's why I answered this way when asked about my reaching out to them....

The worst company I ever worked with!!!
He promised he will be in our house 9 AM Monday and when i call the afternoon he asked me why is this Monday? Than promised for the afternoon and after NO show for the next day, but never showed up or even call back.
Great business!