Best HVAC System Repair in Cleveland OH

Portman staff was extremely nice and responsive and respectful. They sent a tech out same day and fixed a major problem in less than a hour! Highly recommend!! Great service.

Joe was extremely helpful and knowledgeable! Highly recommended.

I will use him for all my plumbing needs in the future. Very open and willing to help.

Randy and another associate came to do a bunch of electrical work around my house and were very professional and kind even though my AC was not working and they had to be in the attic to install ceiling lights! Pricing was reasonable and I will definitely be calling them back Monday for a quote on a new AC unit. Was recommended to use them from a friend and I'll tell all my family and friends to call them!

Our boiler was having a problem with the igniter and was failing to work on New Year's day.  We placed a non-emergency call (outside temp was in the 40s - we could wait until the 2nd.  We got a call back on the 2nd and they had a window and sent out Joe.  They couln't have sent a nicer guy... really pleasant and polite.  He figured out the problems we were having quickly, took the time to explain and demonstrate, got the parts ordered and was back in 2 days and completed the repairs.  He ran into a few snags (old rusting pieces in our system) and had to run out to get unexpected replacement parts, but finished the job so we'd have heat that night.  I can't say enough good things about them, and will call them for any and all plumbing issues.

Prompt, extremely professional service at very reasonable rates.

I contacted Modern Process Plumbing late on a Sunday because our hot water tank was leaking. They walked me through how to stop the leak and offered to come replace it Sunday night. It wasn't an emergency so we asked them to come Monday. The upgraded our 40 gallon tank to a 50 and hauled the old one away. They were very clean and efficient.

My mothers furnace stopped working recently and given the outside temperature my mom was in a panic.  The team at Wilkes responded immediately and made replacing her furnace a priority.  I live out of state and was not able to be there so knowing they were taking good care of her meant everything to me.  They brought in heaters, covered doorways with blankets...everything they could to keep in the heat as best as they could.  She raved about their kindness and how knowledgeable and honest they all were.  Thank you so much!

Hired them to caulk the shower in our bathroom. After about 3 months half the caulk in the shower didn't hold and needed to be fixed again. They said it would be the same price as what I paid originally as they only have a 30 day warranty. What happened to doing the job right the first time....

Hands down the best HVAC experience that I have ever had! The team is incredibly friendly and honest. Their price came in hundreds of dollars below any competitor, and the installation process was fast and seamless. Thank you, Smylie One!

MY HEAT WENT OUT IN THE MIDDLE OF THE NIGHT , I couldn't reach a company that was a 24 hr service . It was freezing , I found A's Heating And Cooling an not only were the6 a 24 hr company, they got to me within the hour .. The Tech quickly Diagnosed the problem , explaining everything along the way.. got my house nice and toasty .. price was fair . I would definitely recommend use them again , and I highly recommend them !

Called Homework to resolve an electrical issue in my bathroom. Even though it was a holiday, Laura returned my call promptly and offered some troubleshooting tips before setting up the appointment. Jim was able to come to the house the same day and resolved the issue quickly. They were courteous and easy to work with.

I couldn't get past the woman who answered the phone.  She told me that someone could come tomorrow and when I expressed that it may be an emergency and would try to find someone who could come today, she said OK and hung up.  Not that it matters, because there are other places to call, but I did not get a sense that anything intelligent was going through her head.

BUYER BEWARE.  I called this Minority owned company, Brown and Son, on or around 03/24/23, in good faith,  to come out and fix an electric baseboard heater where it was not working.  Brown and Son came out charged me $85.00 just to come out and find that the baseboard heater needed a thermostat.    It took a week for Brown and Son to order and receive the thermostat .   When Brown and Son came out, the thermostat which they replaced was wrong color, and wrong size. and the knobs fall off when you turn the heater on.   I called Brown and Son on 03/30/23 and requested the original thermostat because it matched what was taken off the  system and a perfect fit.  David Brown stated they threw it away and could not find.  I went to use the heater on 04/03/23 and the knobs fell off and when you touch the replacement part, the whole thing sinks in.  I called Mr. David Brown to explain to Mr. Brown the problem, and David Brown was RUDE, IRATE, and HUNG UP, and BLAMED The consumer for the problem.  As a professional, business owner,  this is a disgrace.  

BUYER BEWARE

**Update:  Since this posting, I was contacted by the administrative offices of H Jack's with a renewed willingness to come to an agreement.  The front office worked with me to resolve the incident and did reimburse the out of pocket cost I absorbed in November when I replaced the damaged flooring in a satisfactory way.  

My experience with H Jacks has been a disaster.  One evening my husband and I noticed the drain in our kitchen sink backing up.  Known locally for their service, we called H Jacks.  The plumber they sent was over within the hour.  During the repair, he ran the faucet and the disposal to test the drainage.  While he was watching the sink from above, the disposal came apart below and flooded below the sink, along the cabinets and in to the dining room, flowing beneath the floating laminate flooring.  As he rushed to his van for towels, I ran to mop up what I could.  I stepped on to my dining room floor and water seeped through the seams from underneath.  If anyone is familiar with laminate flooring, you know that once water is locked below the floor, it has to be replaced and it is nearly impossible to piece back together board by board.  The plumber on the job was apologetic and documented the incident accordingly.  

It should have ended there but it gets worse.  The next day my husband and I called the regional office to address the incident and work towards rectifying the damages.  The regional VP made an appointment to come to our home to assess the damages that evening.  The regional VP looked at our floor and determined it was not wet underneath, by merely touching the surface, and we were over reacting.  He was insistent and defensive.  He even went so far as to claim it wasn't that much water and couldn't possibly pose a problem, even though he was not at the scene.  His demeanor was not what you would expect from a company that prides itself on customer service.  After arguing the facts of the situation in my home for nearly an hour he agreed to send out a team to test the area looking for moisture the next morning.  

On the third day of this debacle, I met the Water Extraction Team at my home (excellent company).  After only 10 minutes in my house with their moisture detecting tools they determined that yes, indeed, there is standing water between my laminate floor and the concrete slab.  They recommended they remove the flooring immediately.  Tired by H Jacks, they put a call in the them to await next steps.  Even after reporting their findings to H Jacks, the plumbing company refused to accept responsibility and sent the WET team away.  The regional VP then called my husband and offered him an ultimatum.  We could either allow H Jacks to come back in to my home and remove only affected boards and replace them (again, a nearly impossible feat to match a 10 year old laminate floor) or we could purchase all new flooring materials and they would pay for labor.  

We refused to be bullied in to taking financial responsibility for what should have been a reputable company's mistake and immediately made an insurance claim.  We called ServiceMaster Disaster Recon (excellent company) and they were at my house with my insurance adjuster within the hour to assess the damages and remove my flooring.  It took two full days for the concrete and affected drywall to dry with industrial fans and a humidifier provided by ServiceMaster Disaster Recon.  Even after two professional water removal companies and the insurance adjuster's documentation of the damage, the regional VP has refused to take responsible.  

My homeowners insurance company continues to pursue them for the damages, but have been stonewalled with claims that they are not responsible.  The regional VP remains uncooperative and rude, refusing to work to rectify their mistake.  He continues to claim that his plumber could not have possibly spilled enough water to warrant that amount of clean up, even though he was not present at the time of the damage and the plumber who was present had his back to them problem.  Neither of them can speak to the amount of water that flowed under my floor that day with any accuracy.  It has been nearly three months of awaiting the financial recovery for an unexpected floor replacement that we had no intention of doing, nor did we need, before they set foot in my home.  This company is unwilling to accept accountability for their mistakes and refuses to approach this incident with the integrity that the consumer deserves.  We are innocent victims of extraordinarily poor business practices.  The regional VP of this company should be ashamed.  I warn anyone who is need of plumbing services to stay clear of H Jacks and I will continue to pursue the recovery of the expense of the botched service call, the clean up and the replacement of what was a perfectly good floor.

Wife called as we live right down the street for a dryer repair.  On the phone were very rude. Asked the year of our dryer we were not sure and got up in arms about knowing. Honestly, how are you still in business? Take your money elsewhere.

Very unprofessional and rude.  Dismissive of your needs.  Pay me I'm the professional is his attitude.    No star is more like it.   And loves to hang up on you over the phone