Gorjanc Comfort Services

Finally!  It is really really hard to find a good plumber and ADAM did a superior job!  He even quickly corrected the bad job a previous plumber had done who charged even more by the way!  

Run don't walk to Gorjanc for plumbing issues.

Absolutely phenomenal service. My fiancé and I purchased a home in the area in March 2018. I called for a general service tune up on my furnace and whole-home air cleaner in December 2018. After explaining that everything is functioning just fine, I'm just trying to ensure it stays that way with some maintenance, I was booked an appointment in mid-January, which was completely fine with me.

The technician confirmed the appointment 24 hours in advance, and I received a text and an email when he was dispatched to the house. His name was Ryan, he was incredibly kind and courteous, and he got started right away. He cleaned everything, performed a combustion analysis, checked for recalls, and checked the humidifier as well. He taught me a few things, and never once tried to sell me something that wasn't needed. After learning the furnace is in phenomenal shape, I was charged (what I feel was) a very nominal fee for his time and services.

It should be known that Ryan performed his tune-up with the utmost professionalism, and was very courteous.

Thank you Gorjanc, we will call you in the spring for the A/C!

I couldn't get past the woman who answered the phone.  She told me that someone could come tomorrow and when I expressed that it may be an emergency and would try to find someone who could come today, she said OK and hung up.  Not that it matters, because there are other places to call, but I did not get a sense that anything intelligent was going through her head.

My elderly mother called them to look at her furnace humidifier. She was getting bloody noses because of the dry air.  
The workman went downstairs and flipped the switch on from off.  He told my mother that it was a loose wire but he tightened it up and it was working now.  In actuality, it was not working, he did not even have the water hooked up to it running. He says he suggested a new one, she says he did not say anything about a new one.  and he said this one was working.  
We installed a new humidifier by ourselves.  Too bad the workman did not care enough, if he did, he waould have the water on and the dial turned up to high humidity instead of low if he had indeed actually fixed it, but the water was not even on!
Very disappointed.
In their defense, they did offer to come out again to look at it, but why bother when they could have done the right thing the first time out.

Gorjanc never disappoints. Technicians are always friendly, knowledgeable and respectful. Communication from the office is also top-notch when handling general inquiries and scheduling appointments. I am a fan of text reminders, confirmations and follow up, too.

We pay $25 a month for them to maintain our furnace. And yet it still has issues. It's new mind you. When we first hired them, they had us spend a couple thousand to buy this, that and the other. Which I heard they do sometimes.

Well we recently had an issue, they came over and checked briefly and said everything was fine. The charge? Over $100. Seriously? For a few minutes stay and nothing was done? I've heard others say this company is not what it used to be and a rip off now, I am thinking its true.

Gorjanc has always been amazing. I called today because our hot water tank was leaking, and someone was at my door in 20 minutes. Their employees are always courteous, friendly and respectful, and participating in their service partnership is totally worth it! It includes an annual tune-up on your furnace and air conditioner (and they call you to remind you to schedule the appointments), and discounted pricing on other visits and equipment.

Not surprised to see these recent reviews. I've also used Gorjanc multiple times over the past years including referring them to the people who purchased my last home. As time has gone on they've gotten more rude and more expensive. I had them out to provide an estimate on some electrical work and they were $1,200 more than the highest estimate I received for the exact same work. When they were on site we discussed installing a whole home surge protector for $300 dollars. Long story short, I had another company do the big job and I asked Gorjanc to complete the surge because they were using a better product. I was called a few days later to be told that their service manager doesn't want to do the work since I already chose another electrician to do the other job! Must be nice to be able to pass on work. I like their electricians and HVAC teams, but the service manager and whomever else is running things leaves a lot to be desired. They're the highest priced in the game by far and they have a cocky ungrateful attitude when anyone questions them on why they're so much higher than everyone else. I wouldn't go as far as to say avoid them, but I would say Proceed with caution

I have used Gorjanc multiple times over the past few years for my clients' in real estate.   Today, we had them out in Richmond Heights to find and repair a gas leak.  They were inside the home for just under 30 minutes, found the leak and replaced the valve, but the bill was $403.   A gas valve like the one they used is literally around 8 bucks at Home Depot.   That's basically two guys at $395 an hour each.   Not using them again.   Pure robbery.  My seller needed it fixed immediately so authorized the payment.

Made an appointment to have my electrical checked at a rental after a power surge. Appt set between 8-9. Day of appt. I arrived at 8:00.  Got a call around 8:30 saying technician is sick! Did he just
Call in? Is that the only tech they have? Very hard to get reliable service these days!

I would have liked to have given them a higher rating, but their recent behavior has been rude, dismissive and unprofessional, so my only defense is to now reach out to social media.
 
Gorjanc Comfort Services has been my heating and cooling service company for the past 18 years. Services have included: a new furnace installation, new humidifier/humidistat installation, new hot water tank installation, furnace maintenance, and plumbing quotes.
 
I have been a loyal customer. I always pay their bills on time. So I was surprised last month when I called because my new hot water tank, still under warranty, was leaking. I asked to set up an appointment for service, and I was told to find another service provider. The Gorjanc representative noted that I had services discounted in the past, and I responded that I had used the coupons that they had provided. Was that the reason? And why would that matter?
 
Last year when the hot water tank was installed, the technician damaged the basement floor paint. They offered to come and touch it up if I would provide the paint, which I agreed to. Then they changed their mind and said they would take something off the bill, i.e. $25. The painting repair was estimated at $100 and they agreed. In my mind, the situation was resolved.
 
Since then, I have called them a couple of other times, successfully, to replace a humidistat that they had originally installed and for a plumbing quote for which I paid a fee.
 
The day I was told to find another service provider, I asked to talk with an owner or manager to discuss their decision, and I was assured one would call me back. A couple weeks passed with no phone call, so I mailed a certified letter to the attention of the company president asking him to call me about this. That was more than five weeks ago. No one has responded.
 
Something has changed within the company in the past year or two. It seems the employees have taken over the decision-making and are calling the shots as to which customers to keep and which to toss. Is anyone familiar with an established service business that runs this way? This is not the quality company I once knew and used.

Our furnace broke down the evening of the coldest day of the year.  We called Gorjanc the following morning, and they responded within an hour.  The gentleman who came out found that we needed a new furnace:  The heat exchanger on the old one could not be repaired.  After he left Mr. Gorjanc arrived and helped us select a very efficient gas furnace.  The following day it was installed by two knowledgeable, polite, and hard-working men, Frank and Zack.  They not only installed the furnace,  but they also found a water tank pipe that was too narrow, and they fixed that too. Also, the cleanup was perfect. We could not be happier with the job.

They quoted me a lower rate on the phone when I scheduled the appointment and why I went with them vs another company. When they arrived they told me the price was more. Then, they lied and told me the manufacturer they needed to talk to troubleshoot any problems charges them. I called the manufacturer and they confirmed they don't charge them. They tried to sell me a new product multiple times instead of fixing my appliance. They told me the products the manufacturer suggested may not solve my problems. When  I talked to the manufacturer they told me they would never say the fix was a suggestion and that it should fix the problem. Please save yourself time and money by calling someone else for any issues you have with plumbing, heating, cooling, etc.

Our heating has stopped working during  Christmas holidays and we were freezing.   We called few local companies but nobody called us back for several hours.  We found Gorjanc from internet.  We contacted Gorjanc and got a call back from Mark shortly.  He came to our home within 45 min after we called Gorjanc.  He checked and solved our problem right way.  He was very polite and nice to work with.   We finally signed up to be member of Gorjanc.  Now our home is warm and comfortable.
Thank you very much.