Best in Cleveland OH

I called Menyhart Supply from out of state looking for local parts for my mother in law's old shower.  Straight talk, good advice, and they referred an excellent plumber (Jim Conway at Mr. Pipeline) who happened to walk in the store just after he had been recommended!  The plumber took the parts (extras just in case) with him and the work was done today - earlier than estimated and for about half what I thought it would cost.

Thank you Jim!  

Well done!

Charlie's Drain is a hands down FIVE STAR company. I had a tub drain completely blocked and a slow moving sink drain. Called on a Sunday, thinking I would just leave a message for a Monday call back, but their weekend answering service quickly passed on the message and I had a call back from Jim within 20 minutes confirming the information had been received and they would call the next morning to confirm their arrival time.  

Monday morning Jim was onsite within an hour or so from the time the office called me. He was so efficient, knowledgeable and friendly. He had fixed both issues within about 30 minutes.

Fast forward to Wednesday, I realized that our 1st floor tub drain was now moving slow as a result of Monday's work.  Again, Jim was back at the house within a couple of hours of my phone call. He again very efficiently fixed the issue, did so with a smile and there was no additional charge for the second visit.  

Adding Charlie's Drain to my speed dial!

Had some issues with an old dishwasher and was not sure if it was plumbing related or if it was just the age of the dishwasher. Buckeye plumbing sent Patrick out within hours of opening on a Monday morning. He thoroughly checked the plumbing around the dishwasher and determined it was not plumbing related. He was very kind. Although there was not a plumbing issue, I still had to pay a service call. I understood, because it is the cost of doing business. Patrick was apologetic bc he was at house for 5 minutes, but he still has to follow protocol as an employee of company. Again, I completely understood as I would want my employees doing the same thing. Ten minutes after Patrick had left, I got a call saying they were voiding the service call charge. As a homeowner who uses plumbing services quite a bit, I will definitely be calling them again. Service was great on front and back end!!

This company is by the BEST! Tim, Mike and Kevin are all seriously amazing at what they do.  Everyone is very efficient, kind, very clean, respectful, they have fun, and they do fair and HONEST work.  I have had them out to our house to put in a new furnace, heat pump, thermostat, switch our appliances from propane to natural gas, hot water tank and a few other minor things.  I couldn't be more impressed with this company.  I would HIGHLY recommend them!

Probably the best experience I have ever had with a plumber! They went above and beyond to get my pipes back in order. I have always used my cities sewer department and Roto Rooter in the past, the 24hr availability is nice but the pricing can get outrageous and the last visit at my house the professionalism was seriously lacking and inappropriate. I got honest answers and realistic prices and will be using them in the future for all my repairs and maintenance.

He is a very honest and hardworking plumber who has taken care all our plumbing needs and very inexpensive too. He's always looking out for his customers.

These guys are the absolute worst plumbing service! Maybe because I have Home Serve as a protection plan on my water line so I wouldn't be paying the bill, but my experience with this company was absolutely unacceptable! I had an appointment on a Friday morning for my shutoff valve (the main coming into my house) to be replaced. When scheduling the appointment I was told someone over the age of 18 needed to be present. I had arranged for my sister to be there, however she was running late so when the repair person came my niece who is not quite 18 was the only person home (that's my fault I couldn't be there and my plan to have my sister be there didn't go as planned) The technician came in my house, acted like he didn't know what he was there for ( I know that the problem I was having was noted by the secretary so they would know what to do since I wasn't going to be there) He shut my water valve off, then asked my niece how old she was and when she told him she wasn't 18 he said I have to leave I'm not allowed to be alone in the house with you. Left my main water valve turned off and left my house, so I had NO RUNNING WATER in my home. I received a call from dispatch and was informed the technician was unable to complete the work and was asked to reschedule, I explained what happened with my sister and let them know she was at my house so whenever someone could go back an adult was home. I was given an appointment time of 12pm-4pm that day, at 4pm no one had showed up, I called and was told we didn't have you on our schedule.  I called Home serve and was given a further run around. Saturday I called and eventually someone called me back asked me what had happened the day before, said he needed to talk to the manager because he didn't know what to do they didn't have any appointments available ( this is the company that offers emergency appointments and I haven't had running water for over 24hrs) several phone calls later a manager calls me and sets an appointment for 8am-12pm on Sunday. At 1145am I called him to say I haven't heard from anyone he says someone named Roger was coming, but that he would call and see how long he would be and call me back, NEVER CALLED BACK and NOBODY SHOWED UP. I paid for an emergency call with another company to get my water valve turned back on after over 48hrs with no running water. I will never do business with this company again and I wouldn't recommend anyone else use them either!

The technicians are courteous, knowledgeable and polite! I selected a two year furnace and A/C plan and they have not missed calling me to set up my spring and fall checkups!

Called to try and get an estimate and was told it would cost $120 to dig up to see problem, told him it is already dug up, still said it would still be a charge
Then was told it would be $120 every half hour

Then was informed they were way to busy to just come out and give an estimate and do a small job like this

Guess they don't need any business or worried about ratings!!!!

the owner of this business and I had a verbal and written agreement for Payment for installing a hot water tank. Upon completion of the job the owner continually harassed me via text message for payment. We have had extensive conversations prior to him coming to the home to complete the job regarding payment. Payment was made prior to the agreed-upon date. After payment was made the owner of the company refused to respond to questions regarding warranty on his work. I would not recommend doing business with this company. Unprofessional and unresponsive.

Worked on plumbing for house I was purchasing. The house had busted pipes from the extreme cold. The work appeared complete at inspection, but once I moved in I realized the pipe had froze over again. I called them to figure out what happened and why the lines were left in the state they were and was told to find another plumber.

In short I had to break into the walls to fix the work that was suppose to be done. I realized that this line had a shutoff the was fully open that would have prevented the original break and the freezing after their work.

This company is not very thorough and does not provide very good customer service.