Best Thermostat Repair in Cincinnati OH

After several HVAC companies, we finally found a keeper. Not just fair and honest, but they take the time to so thoroughly check absolutely everything. (example: code came up as faulty gas switch. Over $600 just for the part. Josh took over an hour and 1/2 to run diagnostics and check every little part and wire to see if there was an alternative to buying a whole new switch. Turned out there was, and it was over $500 less. Any one else could've just run the code and been done with it.)  And, I appreciate how he walked me through and explained what each part is, what the function is, how one relays to the other, etc.  This is the 2nd time I've called them out, 1st was for AC last year, and same thing - honest and reliable service.  They are so respectful of the fact that money is tight for some people - you want to know where it's going, and you want to save as much as you can. I would never call anyone else.

My AC went out over the weekend. My preferred repairman was not available so I called Geiler. The only positive is that I called Saturday at 8:00am and he came out by 1:00pm.

He told me that me freon was leaking but he couldn't see where from or how much because the lines were frozen. Told me that he doesn't need to check that I just need to replace the unit because refilling the freon alone would be $1000. The charge for diagnosing was $89. At a minimum, he could have offered to come back when they were thawed so I actually had a proper diagnosis.

I waited or my normal repair to look at it a few days later and he was able to fix it for $400.

We sent a private message to address these issues, but they didn't care enough to respond. Service was bad. Tub was installed incorrectly and caused a major leak. Read more below:  

We were very dissatisfied with the service we received, and even more so that we still have not been contacted for a follow-up by a representative from your company.

We had a leak from our bathtub that caused damage in the ceiling below the bathroom. Upon inspection, your tech recommended we have the bathtub replaced due to rust. We spent $5,000 to replace the bathtub and the walls surrounding the tube. We were told that it would take 1-1.5 days.

Our first bad experience was with the installation schedule, which wound up taking 2 full days. On the second day, work was supposed to begin at 8am. The tech arrived and told us that he, and all other techs, had been called into the shop to have GPS installed on their trucks. Luckily, he was able to borrow a car to return to the job, but the job started late and he took over an hour in the middle of the job to drive to Aabel to see if his truck was ready. He also left tools in his truck, but luckily, we had some tools for him to borrow. My question to your company is, why did the GPS have to be installed at that very moment? Why interrupt a paying customer's job in order to do that? Very bad business on your part and it shows a great disrespect to your customer.

Our next bad experience, and the one that by far will prevent us from ever using your company again or recommending you to anyone else: the tub was not installed properly!!! Unfortunately, after the first use, I came downstairs to find that our tub had drained into the kitchen, the very problem that we had called you out to fix in the first place! An Aabel plumber came out the next day and found several things wrong: a nut had not been tightened and the tub/waste overflow AND the drain were loose and not sealed. It seems as though this type of thing should be checked, and double-checked, before signing off on a job. And yet, we were left with a kitchen full of water due to this complete oversight by your tech.

What upsets me the most is that if we had not had tiny holes drilled in our sealing due to the previous leak, we NEVER would have known there was a problem! How long would it have taken for that water damage to show in our home?! How many other homes have you worked on that this may have happened to? And how long will it take for those homes to show the water damage?

We spent $5000 with your company and NO ONE has bothered to call to follow-up on this issue or even offer an apology. We are very disappointed with your service and lack of quality. We will not be using you again or referring you to anyone else we know.

Had a water leak in basement from AC. Well-groomed, neat and clean technician arrives and proclaims that my whole HVAC drain system needs to be replaced, a lot of pipes and hundreds of dollars. Said it was built wrong and would never work right. I said that it had worked fine for several decades, and probably just had a clog, and he got all snippy, asking how many HVAC systems had I installed?. Then he blew air into the side of a drain pipe and the water did not drain, and he said that proved the pipes needed to be replaced. I pointed out that the pipe he blew air into was open to the atmosphere at the top end, and so his demonstration proved nothing. Caught in a deception, he turned red and threw a bunch of cash on the table, demanding that I bet him who was right. Well, it turned out to be a simple clog that only took a few minutes to clear. This guy was clearly trying to turn a minor job in to a big expensive project.

I called this plumber based upon their Yelp rating and it was the best home maintenance decision I have made in a while. I brought them in to replace a water pressure valve that had gone bad, as well as a 20 year old kitchen faucet. They were prompt, efficient, courteous, and their prices were very reasonable. What more can I ask? The whole job was done in about an  hour and 20 minutes! I will call these guys first the next time I need plumbing repairs!

I never take the time to write negative posts, although in my experience, that'd be over half the reviews I would give.
We bid out our new HVAC job to 4 companies and chose Schneller Knochelmann (SK) because of their tremendous testimonials and some family history with using the brand.
Boy was that a mistake.

April 2018, we purchased a home and had SK come out to estimate the project which included measuring and sizing the systems.

May 2018, two systems installed (attic and crawl space), but weren't currently being used as the house was being completely renovated.

June 2018, we turn the systems on and they won't hold a cool temp or expel the humidity.
SK came out and found they had jammed an extra filter in the crawl space furnace even though the return filter was now in the house.
They let the units outside which froze up dethaw and got them back running... Good enough.

August 2018 Installed Solid Hardwood floors in the house. Huge investment. Excess humidity in the house, condensation on the windows, averaged 70-80% humidity throughout the home. Our new flooring cupped, then buckled blowing off baseboards and pushing through drywall while ruining the floors. Systems adjusted by SK 2x over the course of a week after being notified about this.

September 2018 SK comes back and remeasures and admits to oversizing BOTH systems in the house, so they were cooling the house, but not removing humidity. Systems replaced and adjusted several times.
Systems STILL won't reduce the humidity to a healthy level (TWO SYSTEMS) so a crawl space dehumidifier is recommended. For 3k. But not in April - August, just now in September. Crawl space is encapsulated and dehumidifier is added.
SK's insurance cuts check to replace flooring (we are now displaced an additional 6 weeks from moving in).

October 2018 Downstairs is close to holding humidity, upstairs is not. SK recommends a dehumidifier for UPSTAIRS now in addition to the one in the crawl space. For 3k.
House finally holding proper humidity level.
Nest thermostats installed by SK keep adjusting on their own, without any schedules, calendar or learning on. They were alerted, never followed up. I spent 2 hours on the phone with Nest and had to reset both units including checking the wires behind them for shorts (because yeah, that should be something the homeowner should have to do). The App still doesn't properly work with the units. I'll be asking for new ones next.

November 2018 Our contractor notices a HUGE puddle of water in the crawl space (now encapsulated) under the furnace. SK comes out and says they forgot to hook up a coupling to the drain line. They fix it, then leave. And leave the mess of all the water that leaked out (8 beach towels worth of sopping up). And although this last part isn't the biggest deal, its certainly the last straw.

Hope you have a 4.8 star experience if you choose to go with SK, sadly our experience was anything but...

Service was fine, the only issue we had was with the pricing.  Cost $90 dollars to have them show up spend 5 minutes to tell you you need a new water heater then quote a price almost double what you can get elsewhere. Wasted $90 dollars on them and will never again.

We needed a new water heater installed ASAP. I set up a package deal at a local home improvement store that included installation and was referred to the folks over at KW Mechanical. Two gentlemen showed up the same day and although they were both nice and polite the lead guy was clearly looking for reasons they couldn't do the job. I was told my flue was not venting properly and would have to have an HVAC person come over and fix the problem. A local HVAC person stopped by later the same day, checked the flue and venting and said it was fine. He explained the flue needs a heat source to actually reverse the flow of air outward. He demonstrated this and the flue vented just fine. By now, it was too late to have the installers come back out and when I talked to someone at KW Mechanical they were still resisting doing anything until the flue was redesigned to their liking. So I cancelled this install and went to another home improvement store and purchased a combo package that included the water heater and the install. Strangely enough I was referred to this same company but quickly cancelled them in favor of another installer who never called me back. Long story short, I found another installer who came out this morning (Saturday), did the job in a short amount of time, went over everything with me, showed me how to operate the water heater, and gave me a flat price for the job which was significantly cheaper than this company was going to charge (BTW, KW Mechanical was going to nickel and dime me on every little thing). Oh, and he also checked the flue and it worked just fine. So bottom line -- don't waste your time with KW Mechanical.

We called Apollo for some simple electrical work - install some can lights, replace some existing fixtures and install electrical on the wall for a TV mount.
On the day the work was to be done, the technicians were late, and showed up without the parts they needed - fine, I wasn't paying by the hour.  They were very nice to my kids, which I appreciated.
At 4pm, they had to run - one needed to pick up his daughter - completely understand and respect people's work life balance, but the work wasn't done and we tried to do a quick walk through of what was done on that day before they ran out because there were some red flags.  The new outdoor lights didn't feel secure to the brick wall - so we pointed that out and his response was you bought cheap lights, that is what you get, don't worry they aren't going anywhere.  That night we had a wind storm - one of the lights banged around so much that two bulbs blew and the back piece of glass cracked.  I had to work with the supplier to get a replacement piece - which thankfully they provided under warranty.  I called Apollo and asked to speak to a manager about the work that was done, and Surprise - the installer called me back with more excuses.  I Never got to talk to a manager.
That weekend my husband and I decided to take a look at the outside lights.  When we removed the lights to find out why they weren't tight against the house we found that none of the lights had been properly grounded.  We spent our Sunday properly installing the lights - and surprise - there was no reason why they couldn't be secured properly.  We also found that not all the nuts/screws had been installed in the lights - like he thought - one out of two is enough.  And did he leave the remaining pieces? - nope, so we had to try to find parts that would fit, which I was extremely upset about after spending $500 on new fixtures.
Now we were concerned about the inside work so we got a referral from a trusted friend for another electrician to inspect his work.  He found that most work done was against code, the rest was sloppy at best and could have been a hazard to my house and family.  Apollo chose to put my kids, the ones they were so nice to all day, at risk because he didn't want to do his job.
I reluctantly paid my invoice for work that all had to be redone just to put this horrible experience behind us.  Next time I will do more research.  This was an expensive lesson but it could have been worse and my family's lives could have remained at risk.  I hope this post saves others from making the same mistake we did.