Best Gas Furnace Installation in Cincinnati OH

Made a repair appointment on a Sunday and Ryan, the technician, showed up really fast. I was impressed. He was able to figure out the problem in a relatively short time after running some diagnostics. He explained the problem along with its solution and fixed my furnace on the spot. I'm already a return customer and will keep using and recommending Quality Comfort!

I contacted this outfit via email, on March 19, 2021. It is now April 20. They have not responded. Here's what I asked of them:

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Hello,

We want to replace a very old heat pump with an American Standard (Gold 17 or Silver 16) and I'd like to schedule a time for you to inspect what we have and provide a quote. However, I may be outside of your service area. I'm 10 miles beyond Lowe's Home Improvement, in Hamilton Ohio.

Please map the following address and let me know if you can provide your service:

[Provided my address here.]

If you don't serve my location, then I'd appreciate it if you could recommend an American Standard installer who does.

Thank You
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I suppose they were just too busy to care.

Purchased a Groupon for a whole house plumbing inspection and my husband took off work for the appointmnet. No one from Geiler showed up nor called. I left a voicemail message at 5 pm on Friday, stating I wanted a return call and I didn't care that it was a weekend, The wekkend tech returned my call and said he'd be out on Sat. Then received a call on Sat saying the company did not know what had happened on Friday but they would not service the call on a weekend. I asked for the person making that decisioin to please call me on Monday. By 11:15 am on Monday I had not heard anything, so I called them. I was then told they had a wrong number for me and had tried calling it several times on Friday. She said they'd be happy to reschedule the appt. I again reminded her that my husband had taken off work specifically for the missed appt and while I understand that telephone numbers can be transposed I felt like the error was their responsisbilyt but they were expecting us to make all the concessions. She then offered to connect me to the decision maker (whom I had requested call me in the first place) I got his voicemail, so I left a message requesting a call back. He callled back and his first statement was did I have a ? about a groupon?? Obviously he didn't pay much attention to my message. When I explained the issue he told me that they had a wrong phone number and they didn't know whether they took it down wrong or I gave it to them wrong!!! Their last appt. time is 2-4, never once did anyone ask how late would we need an appt to be. We could have been there by 4 but not by 2!! So I said if I could get my money back for my groupon I would just take my business elsewhere. He said oh you can do that, just call Groupon. So I told him that's what I would do and I would do business with a company that knows how to behave professionally!! Would not reccommend this company to anyone!!!!

I had plumbing work done on the home I was selling while I was out of town.  I returned to find no water pressure in my sink, debris in my bathtub, dirt where the work was performed and a large hole in my wall.  The technician also left the light on in the area where the work was conducted.  I was not notified of the damage.  I had to scramble to get the hole repaired and the areas cleaned prior to closing on this home.  It seemed like the technician had no regard at all for my property.  I would not recommend this business!

We had a water line leak outside and decided to use Wingate again. The job turned into a nightmare of issues, all completely beyond Wingate's control.  Crazy (really) original installation, incorrect utility marking lines, far too close electrical line placement - you name it.  Throughout it all Jason and eventually Chris stayed positive and flexible.  This is the second time I have used them and will continue to do so for plumbing, HVAC, etc.  Great company.

We had a horrible experience. Our heat pump wasn't working and we called at 8am on a Saturday to have them come out, and they said they would be out around noon. It got pushed back to 2pm and then 5pm. We were understanding as we know things happen, but then they wanted us to pay a fee for having to come out later in the day. We got them to waive the fee, as it wasn't our fault that it was later. The tech came out and said it was our thermostat. We had tried two different thermostats so we were pretty sure that wasn't the problem and asked if he could trouble shoot anything else. He told us no and that we could buy a thermostat from him for 119 or one around 190, but then told us it was around 35$ If we bought it ourself at Home Depot. We declined because we were sure it wasn't the thermostat. He said it was 100% the thermostat. We went out and bought another thermostat, and it made no difference. We had to pay another company to come out and it was the transformer. This would have been something he could have checked but refused to do anything else, causing us to have to pay for two different people to come out for something that was a fairly simple fix. Total waste of money and time.

I rarely say any thing negative about anyone, but since the owners do not know how to return a phone call, here goes. The experience with this company could not be any worse. I know for a fact that the 95% gas furnace system they installed in February for the house my single mom- daughter has purchased is the wrong system for the house. According to another certified HVAC Company and the Furnace Installation instructions, this furnace CANNOT be drained to the crawl space or to the exterior wall as this will cause furnace to freeze and shut off which they did. Their claim that the home seller asked for cheapest unit is complete and utter B.S. An 80% Furnace is much less expensive to install than a 95% Furnace which would have worked! The sales Tech and Installer should have refused to sell or install a furnace that ABSOLUTELY WILL NOT WORK! As of today, we are on about the 3rd week of them trying to get at least the heat pump working. Their claim of waiting for a part is also  suspect as they have had multiple techs out to try to fix this problem. Based on the forecast for this weekend, I am curious to their plan for this weekend. Your Christian based Co. story on your website and your 100% customer satisfaction claim are absolutely a joke!  Should your heat pump at least work on Temp s above 30? Also, the attitude of your first tech/salesman responding by rolling his eyes while talking to my wife on the phone set the tone for the overall customer experience. And no, Lisa I am not calling your office again , just because the new home owner is a first time owner, does not mean she does not have friends and family who are in the know. So far, the excuse we are getting is that seller wanted the cheapest system possible and that is what they got. Give me a break. Unless they step up to make this right, I would avoid this Co. at all costs. And  by, make it right, I do not mean a new system, just make it right!

Spent 15 minutes with a Chat representative and then a phone call to be told they do not do the requested work.  The only reason I reached out was because it literally says on their website that DO in fact do the requested work.  Should not be advertising for repair work if in fact you are not able to do it! Very frustrating!!!!!!!!!

We needed a new water heater installed ASAP. I set up a package deal at a local home improvement store that included installation and was referred to the folks over at KW Mechanical. Two gentlemen showed up the same day and although they were both nice and polite the lead guy was clearly looking for reasons they couldn't do the job. I was told my flue was not venting properly and would have to have an HVAC person come over and fix the problem. A local HVAC person stopped by later the same day, checked the flue and venting and said it was fine. He explained the flue needs a heat source to actually reverse the flow of air outward. He demonstrated this and the flue vented just fine. By now, it was too late to have the installers come back out and when I talked to someone at KW Mechanical they were still resisting doing anything until the flue was redesigned to their liking. So I cancelled this install and went to another home improvement store and purchased a combo package that included the water heater and the install. Strangely enough I was referred to this same company but quickly cancelled them in favor of another installer who never called me back. Long story short, I found another installer who came out this morning (Saturday), did the job in a short amount of time, went over everything with me, showed me how to operate the water heater, and gave me a flat price for the job which was significantly cheaper than this company was going to charge (BTW, KW Mechanical was going to nickel and dime me on every little thing). Oh, and he also checked the flue and it worked just fine. So bottom line -- don't waste your time with KW Mechanical.

I scheduled a Service tech this morning about 3:30 a.m. online at Apollos website for a 2-4 pm today because we had storms last night and lightning took out the kitchen sockets! My husband has trouble breathing and one of those sockets provides my husband's OXYGEN MACHINE . Also one of those sockets provides power to my husband's LIFT Chair. We're both Disabled Vets and my husbands heart is working about 35% so he needs oxygen. Anyway, the window that I picked for the time was 2-4. About 7:53 am Apollos appointment taker calls me & leaves a VM telling me to call Apollo to get me on their Schedule. So I called back and she said she would get me on the schedule! I informed her that I already had a window time between 2-4 for 2 types of techs one for electricity and a Plumber so I can swap out bathroom fixtures that I already bought. So I went to bed because My husband kept me up with his breathing problem. I woke up around 11:10 am and noticed 2 VM from Apollo to call them to get me on the schedule. So I called Apollo to see what's up. I first talked to a young man who told yes they called to get me on their schedule. I informed the man The lady had already scheduled me. So I told her I had already picked a time online. Well, the man said Yeah  that's our 3rd party and he would have to schedule me. The woman already scheduled me she even gave me a discount! The lady said she'd wave my second tech so I would only be charged the $79 trip fee. So, this guy even laughed at me. Okay Snickered at me. I told the guy this isn't funny and asked for a supervisor. The guy said he'll get a supervisor. He muted the phone because there wasn't any music playing while I was on hold. So this other guy who says he a supervisor get on the phon. I told the SUP about scheduling and lady who called me this morning. He to told me I was not scheduled even though I scheduled online and the lady acknowledging the 2-4 pm appointment and even I got an email showing the work was scheduled. If a company has a 3rd party picking up the scheduling I think Apollo should fire that company, because NO ONE is getting the correct information about potential customers! I told the guy aka SUP scheduling appointments, I want the 2-4 window and he says we have a 4-7 window! I said never mind I ll take my business elsewhere I don't want Apollo doing work for me. I also think Apollo she take their commercial off the air, because they're NOT about Customer Service!