Best Water Heater Repair in Boston MA

This is a Yelp success story:  I contacted Big Blue for a pair of repair jobs in my three-family after reading their reviews and being very excited to support a local business that seemed to be pleasing its customers.

I have to say, this was not only by far my best experience with a plumber, but, perhaps my best experience with any business I've ever had to contact in eight and change years of being a homeowner.  

Kevin and his staff were incredibly helpful, responding to my calls immediately, having someone visit the same day in exactly the narrow time window I was told, spending time diagnosing the problems, educating me as to what the situations were, how things should be set up if they were built from scratch, what my options were for repairs, and so on and so forth, so that I would be making the most informed decisions possible.  

Rather than up-sell me the most elaborate fix, they asked me what my plans were, discussed the utilities costs associated with calculating a pay-back time for a more elaborate or efficient piece of equipment, emailed me literature and technical specs for different alternatives for heating, hot water, and heat integration, and just in general demonstrated as much care for my investment as they would for their own homes.

Big Blue is, quite simply, a model for how you run a business.  Any business.  I would recommend them to anyone who needs plumbing and heating help, and I would recommend them to any fledgling business owner as a model of how you secure loyal repeat customers.  

My Big Blue magnet is on the fridge and the number is in my Contacts list and I won't have to sweat another plumbing problem for as long as I shall live in Somerville.

Greg was very responsive in returning our initial call and scheduled an appointment promptly.  He was great about calling within 30 minutes of arriving.  He did good work at a good price.  We would definitely use Greg's services again.

Had a busted hot water heater so I called Dynamic. Angel answered right away and was able to come by within 3 hours. Replaced the heater the same day and was great to work with. I highly recommend him and Dynamic!

I've now used Consolidated Plumbing and Heating twice, both times they were exceptionally helpful and quick to respond.   The first time, our repair was handled the next day and done cleanly and professionally.  The second time, they helped me diagnose over the phone and were above and beyond helpful.  I will not hesitate to call again!

I've lived in my condo going on my third winter.  I have yet to have all those mechanical gizmos down in the basement looked at, checked out or whatever you're supposed to do to them.

I have had nightmares about getting a bad contractor - let's face it - there are more than a few bad contractors out there.  Ok so please don't crucify me here but I spent the money on a subscription to Angie's List and checked out plumbers/HVAC specialists.  Came across these guys who had good reviews that were recent.

I called them about setting up an appointment for service and got a call back from a nice guy.  We set up a time a few days later first thing in the morning.  

Bill from Hinchey came out and looked at everything I needed done or wanted quotes on.  He was extremely knowledgeable and personable and explained things well.  He looked at all those gizmos and ran some tests.  He gave me the lodown on my furnace - he needed some parts but didn't have them on his truck so he would have to come back on Monday.  Since my water heater was out of warranty by a few years and didn't look all that healthy I decided to also have him come back to replace the water heater the same day.  He actually suggested doing it the same day so he could bring an apprentice with him and have help carrying the water heater down into the basement without me paying for an extra guy to help him.

All in all they replaced the water heater with a larger model, they replaced several parts on my furnace after taking it apart and cleaning it and they were both here pretty much all day.  The job was done neatly and they cleaned up after themselves.

The price was competitive...for good work and warranteed.  I'm having them do more work so they'll be back.

Used them twice. First time was a simple valve replacement. Second time was to fix/replace a toilet wax seal that another plumber had screwed up.
Plumber and his assistant arrived early and went right to work. Did excellent job. Plumber explained the wax seal had rotted out. Previous plumber should have replaced it.
I definitely would recommend Foster to anyone.

Jonny and his team were FANTASTIC! I have worked with other plumbing companies in the past and by far Rami & Sons were my best experience. I had a big leak and old pipes in my house and Jonny came by and stayed late figuring out the problem that I was having, he made me feel much calm and comfortable and more importantly, they did a GREAT job! My plumbing is working great now and he even recommended someone who could help me with other issues around the house. I highly recommend them to anyone who is looking for a reliable company.

had them put in a new boiler and oil tank they did such a great job. I could not believe how quiet and efficient they were  they left the place cleaner than when they came. All workmanship was top notch and very professional .If you need service or a new boiler these are the people to call. Thanks to all the crew and the girl who called from their office you are the best

I am always nervous hiring any craftsman without a family or friend notification, and this was true for Welch's.  I had a drain blockage in my kitchen, and my efforts weren't successful in breaking it up.

Welch's was fast, courteous, and effective.  They called ahead of time to see if I was available, were clear about the plan to fix, and took care of the problem.

They weren't super cheap, but the price was reasonable and the service A+.  I will absolutely use them again!

I'm super impressed w Andrew! Smart, honest, arrived exactly on time and fixed all of my little plumbing problems. My house is going through the beginnings of a move and renovation, and he was super patient w the craziness and clutter, and remedied a problem that two other plumbers couldn't solve, in minutes. He was friendly and pleasant to boot! I'd definitely use him again. Thank you!!!!!

I hesitate to write this review...I'm...I'm afraid he'll get so popular he'll never be available to me...but this guy...Frank...is the nicest, most competent, most trustworthy plumber in the business...he also happens to be a distance swimmer and horse trainer...how cool is that?

My toilet tank/bowl wasn't filling with water...i called a local plumber (heritage plumbing) and paid the standard $95 for the guy to come out and assess...i figured he'd replace the toilet guts...he said he wouldn't touch it, the pipe from toilet to the wall look rusted, to replace the guts wouldn't be worth it...i should just get a new toilet, and a new pipe to the wall...to the tune of $850. yes. $850.00.

I said lemme think about it and then I found Frank. He came the next morning and installed a new toilet. he said he coulda fixed the guts easily but my toilet was from the 70s and was using a ton of water...would be best to just replace it...and the pipe from the toilet to the wall wasn't rusted it was just dirty.

did the whole thing for around $300. that includes the toilet itself. Frank will give you the straight dope. call him. he's just as amazing as he sounds on everyone's reviews...

Welter is the Man!  

I have an aging Buderus GB142 condensing boiler that has been having those old age boiler things happening. I had been using a local service with a monthly support agreement but recent experiences with under trained techs led me to search for someone more familiar with my boiler.
After having been quoted $4,900 to repair my boiler for error codes and inaccurate pressure readings from Company A, I contacted Welter and he came in and assessed a few problems. The issues were addressed efficiently, parts were replaced, connections were repaired the boiler was deemed ready for service and the total bill amounted to less than 20% of Company A.
Long story short, Welter is an experienced plumber, heating pro, with a positive attitude and excellent troubleshooting skills. Highly Recommend Welter for any heating / hot water issues.

Charlie is a great plumber. I needed some appliances,disposal and faucets installed.
He responded quickly, I had an appointment within a week, and he did an excellent job.
Highly recommended.

The team was super quick to respond and come out for my non-emergency project! Pat was so courteous- I can't even begin to explain how grateful I am for that. It may sound small but your kindness was so appreciated especially because I was so frazzled! Pat was kind, explained things really simply for me and did a thorough and quick job. Thanks so much!

Main Stream is very helpful, answers all my questions, and accommodates my work schedule for service and maintenance.

After hour contact needs some work. Service provided did not seem to completely fix the problem with my furnace and attempts to get back in contact with company over weekend hours were not met with level of service expected.

Excellent communication and service. I gladly would recommend their services. I had a leaking in my laundry  and it's was fixed fairly quickly. Thank you

Mike did all of our plumbing for a bathroom renovation, and all of the work to install a new heating system.  I would highly recommend him.

THE WORST COMPANY EVER! DO YOURSELF A FAVOR AND AVOID AT ALL COST!!!

On a Saturday, we experienced problems with our water heater, and we called the company to fix the issue. Plumber JOSEPH HERSEY arrived. He was very unhappy and complained that he had to work on a Saturday and kept throwing the F word and S word in every sentence that came out of his mouth.

Upon looking at the water heater, he said only one piece was broken and that he could fix it. After another 10 minutes, he said that he could no longer fix the heater and that we needed to buy a new water heater. When we asked him how much it would cost, he said he didn't know. Then he got out and came back with the new heater. We asked again how much the heater would cost, and again, he said he didn't know. After installation, he asked us to pay a whooping $2000!!! When we asked him why it would cost this much, he said, $2000 includes extra labor cost because he's working on a Saturday.

When we asked him more questions, he got angry. JOSEPH HERSEY POUNDED OUR KITCHEN TABLES LOUDLY AND KEPT SWEARING USING THE F AND S WORDS. HE THREATENED US TO PAY HIM. We then called Crescent management and asked them to give us a breakdown of the cost. The manager sounded very annoyed and didn't want to give us any information. She was rude on the phone and was yelling at us and again threatened us to pay!

We called Home Depot and asked about the water heater and the installation price. They quoted us $800 heater plus labor. Joseph also mentioned it's an ignition problem. In retrospect, we think it's very likely that we didn't need to replace the water heater. Joseph and Crescent Plumbing took advantage of our situation and just wanted to us to pay for extra.

So please, stay away from this company! Crescent Plumbing will send rude plumbers who will threaten you and cheat money out of you!!!