Best Heater Installation in Boston MA

Two stars because the work itself was fine (edit: Downgraded to 1 star. They damaged the seal on our tub so the kitchen ceiling leaks when we shower... Yeah, not great.) Administration and payment were a nightmare!

My husband scheduled the initial consultation and appointment for replacing a leaking pipe. That itself was $195, and he was given a verbal ballpark of $1800 for two plumbers for 6-8 hours for the rest of the work. Okay, sounds good. He talked to Donna at Big Blue and was told that a formal quote would be emailed for our review. The quote was never sent (I didn't know this at the time... husband was arranging things up to this point)

I work from home so I can be there while they work. They're supposed to show up between 8am and 11am. One of the two plumbers finally shows up at 11:40am and the other one shows up at noon. Still, not a big deal, I'm home all day.

Around 4:10pm, they finish up and start talking payment. They want a check for $1800 on the spot. Now, this is a company that accepts credit cards, they advertise this on their site, we paid them by credit card for the initial consultation, and they spent way less time (9 plumber hours instead of 12-16) than we were originally told. So I have some concerns.

One of the plumbers calls up his boss says she's saying she doesn't want to pay, hands his phone to me, and now I'm talking to Kevin, the owner of the company. Kevin pressures me into paying the $1800 by check, then says he'll accept a credit card as well. I say well, you know, I'd like to see some paperwork, I was never sent a quote, we were told 6-8 hours with two plumbers... He says what, you're not going to pay? and My guys did the work and I just want to make sure my guys get paid! Basically accusing me of refusing to pay.

Now I'm standing out on my porch with this guy's phone, the plumbers are both staring at me by their truck with a combination of worry/anger, I'm sure they think I'm some deadbeat.

Then, to his credit, Kevin does say Okay, what do you think is fair to pay? The problem is, I have no clue. I don't know what they bill per hour, I've never seen a breakdown of services, I have absolutely nothing to go on here. So I just said I don't know what's fair which doesn't seem to be helping my I really DO want to pay you, but not $1800 on the spot without any sort of paper trail argument. Kevin's pressuring me into some lopsided on the spot negotiation so he can get my credit card info. It's REALLY uncomfortable.

Kevin says that he can't send me any sort of invoice because the office is closed. So the office is too closed to provide any records or quotes or information about the jobs, but not closed enough that you can't harass people on the phone for payment? Okay.

So I call on Monday asking for an invoice. They say they'll get me one later. I call on Tuesday asking for an invoice, they say they'll get me one on Thursday. On FRIDAY, they send me a paid in full invoice for the original $195 consultation. I call again asking for the invoice I actually care about.

The Friday call is a mess. Donna thinks that Kevin sent it, Kevin thinks that Donna sent it, the woman I originally reached can't access work records. Finally, I find out that the invoice is apparently around $1200 (not the $1800 Kevin tried to get me to pay) and the plumbers had inflated their hours from 9 to 10 hours. They're confused as to why I'm upset about this, and their lack of professionalism.

One of the women (I think her name was Jenn) actually said Listen, when I had some work done on my house, it was just a couple guys in a truck! I paid them and I didn't even get an invoice! Like, okay, thanks for telling me that story. Now can you send me the invoice I was told I was going to get yesterday?

Finally just got the invoice, for $1,194.66 (with a due date that says two days ago!?). I emailed them back asking how to pay by credit card (no links or payment info anywhere). I really don't want to speak to these people again. Hoping it can be handled online and we don't have to deal with them.

Edit: Apparently they don't check email. We were sleeping in on a Veteran's day holiday Monday and got a friendly reminder wake up call from Kevin this morning at 7:44am. (got invoice Friday afternoon, Kevin called Monday morning to check in). Paid the a******s. Good riddance.

Summary: Plumbers were late, original verbal ballpark was 3-7 hours over the time it actually took. Seal on tub drain was damaged, leak is worse than the one they fixed. Owner and the two plumbers at my house pressured me to pay $1800 on the spot by check, without any sort of paper trail or invoice, and accused me of not wanting to pay them. Had to call three times to get an invoice, which totaled just under $1200. Called us Monday at 7:44 am to harass us about an invoice they sent Friday afternoon. I've dealt with lots of contractors before, but this was an incredibly shady and mismanaged organization.

We are VERY HAPPY with Greg's service!!   He did an excellent job in installing a new water heater for us.  Greg's is very professional, responsive, knows what he's doing, listens to our concerns, takes the time to explain and answer our questions, his estimate is right on, his price is very reasonable.....   Out of the three plumbing companies we had contacted, his quality of work, customer service and pricing are the best.  After the job, he took the time to walk us through everything he did and cleaned up everything.   Plus, he's a dog lover too!!   My husband and I are just happy that Grey's here...... Yeah, we finally get hot water!!!!!!!!!!!!

Angel saved our lives today. We just moved to Charlestown and, not knowing anyone in the area, got the name of Dynamic Plumbing from a previous owner. From the onset, the communication with Angel was fantastic. During the installation, we encountered several problems as the kitchen was custom-designed poorly. However Angel explained all our options to get the situation resolved effectively. Angel ended up waiting in his truck while I ran out to Home Depot to get a piece (and did not charge extra for the time!). He was very knowledgeable and friendly. Highly recommend!!

Absolutely, hands down the best plumber and one of the best contractors I have ever worked with. Jodie, office manager, is on top of everything.  Every phone call is returned promptly.  I manage a large museum-lots of plumbing-and Consolidated Plumbing has been a pleasure to work with.  And I've been working with them for years.  Never a disappointment.  Can't say enough nice things about this company.

Used Hinchey Bros to put in a new boiler. They scheduled me promptly and the service was great. The new unit is meticulously designed and puts my ugly basement to shame!
Will recommend as well as consider them my new plumber!

Call this company because I needed a water heater replaced they came on time and did a
Great job a highly recommend this company great service

had them put in a new boiler and oil tank they did such a great job. I could not believe how quiet and efficient they were  they left the place cleaner than when they came. All workmanship was top notch and very professional .If you need service or a new boiler these are the people to call. Thanks to all the crew and the girl who called from their office you are the best

I had to find a new HVAC person to get a furnace inspection and to check my TP valve on my water heater since my last guy was no longer in business. I went with Welch Brothers based on just reviews on Yelp and I'm glad I did. I made an on line request for service and even though I didn't receive a confirmation call or email, they adjusted their schedule to accommodate me.

Jim was awesome. Very friendly and knowledgeable. He explained everything to me simplistically. When he measured the pressure from the water heater, he made recommendations on how to handle the increased water pressure along with a quote for the parts and labor. He installed a new TP valve in the meantime to see if that will fix the water drainage but didn't push the recommendation unless the new TP valve didn't fix it.

I would definitely go back to them for future service!

We are very happy with AMC Mechanical.  Our previous plumber retired and we needed a new one one for our home and rental unit. Andrew performed about $2,000 in repairs to the heating systems. He responded quickly to our inquiries, was easy to communicate with, gave us accurate and fair estimates promptly, showed up on time to do the work, and clearly explained any problems that he ran into with this old house. He was respectful of our health concerns.  And his costs were quite reasonable. We are glad to say we have found a new plumber, and will be calling Andrew again.

Awesome plumber - best find I've had!  Prompt, honest, reliable - and did I mention honest?   Gave me a quote that was about half of what I got elsewhere, and made a real effort to cut this down further by trying to repair the problem instead of completely replacing the part (shower).  Would go back to him anytime.

We had an ongoing leak from our second floor bathroom through the ceiling on the first floor.  I appreciated that Welter communicated about what he would do to diagnose the problem, to appropriately set the expectations of the work.  During the process, at each turn he would take the time to explain what he had done, what he had found and what he recommended for a resolution.  I was very happy with the work he did and for the recommendations he provided.  While I certainly do not want any plumbing problems in the future, I would look to hire Welter, again, to get them resolved.

Casper plumping has always been professional, knowledgeable, and gotten the job done right. Always glad I called them.

Decided to get proactive with our 20 year old American Standard furnace. Selected Main Stream Mechanical to do the install and couldn't be happier. Technicians were very knowledgeable and professional. Very well run company with great communication. Couldn't be happier.

We had a clogged bathtub drain and coincidentally saw a T-Flow van parked right outside our building so we gave them a call. We were told that the team working across the street from us could come right over after completing their current job. This was great because the other companies we'd tried reaching out to were all booked since it was the first day after the holidays. The team that came over was super professional, knowledgeable, and fixed our issue very quickly. They even laid down a cloth to walk on and cleaned up after themselves so you couldn't tell we'd just had repairs done at all. We would definitely do business with them again and recommend to others.

I had a clog in my sink and wasn't from the area so I needed to get someone out here fast. I took to Yelp project and one of the options was MacCo Services and boy am I lucky it was them. They responded quickly, were able to get someone out to meet me really quick and they did an awesome job. The sink was cleared and I haven't had an issue since.

Couldn't have asked for better service and or better value! Saved me both time and money.

Pescatore is claiming to be out of business and refuse warranty repair for a $15k system they installed 6 months ago.

Mike Richard has done outstanding work at our home over the past 8 years. He works so efficiently he actually jogs to his truck and back to get any needed supplies. Mike is always timely and communicates about any issues that he finds, offering various solutions. Most recently, he put me in touch with other contractors that have also done superb work.

I was utterly shocked by the way I was treated by a representative of this plumbing company. Our landlord set up a service call with them, and the experience I had with them was so surreal, I almost didn't believe it could have happened. A man driving an ad-wrapped sedan (who my landlord later identified as the OWNER of the company) arrived at my door this morning. He wasn't wearing any kind of indentification, and his car didn't say anything about plumbing - the ads were for a realty group. I smiled and opened the door and said, hello, how can I help you? He didn't identify himself or greet me in any semblance of professional courtesy. Instead he basically pushed his way past me through our door, then stopped at the open bathroom door and brusquely asked, Why am I here? I was already flustered by his manner, so I haltingly tried to explain that the issue is above the rotted ceiling panel. He didn't let me finish. Just said, I don't have a ladder, and then as I tried to respond that our landlords upstairs have one, he interrupted to say incredulously, I don't have time for this. I'm not dealing with you people. He pushed his way out and as he went, he told me that the real reason he was leaving was that I had offended him. And how, you wonder? Because I put a note on our bell which said (verbatim) Plumbers: Please don't ring the bell. Knock lightly. (Baby is asleep). Thank you!!!!!! He yelled at me from his car that if I didn't want to turn off the plumber, my note shouldn't have had an 'S' - it's plumber singular, not plumbers with an 's'. I was so confused by the encounter that I didn't even realize he was serious. But apparently I had somehow broken a cardinal rule of etiquette in his book and deserved nothing but his utter contempt. I wouldn't believe my experience if I hadn't been the one it just happened to.  Suffice to say I called our landlord and let him know what had just gone down and he promised that he would never call the company again and also let his other friends who are homeowners know to do the same. Regardless of what quality of work this company may or may not do, the unbelievably unprofessional and downright mean actions of their owner speaks volumes about who they really are and how much they deserve future business.

Cranney has been such a delight. We've used their services on multiple properties -- they are quick to respond, they have great customer service, they are available (sometimes same day!) & they are quite accurate and clear on their prices.

I'd recommend Cranney Services -- they will explain anything and everything you want, and they will make sure your home is taken care of.