Best in Virginia Beach VA

My toilet and bathtubs all got backed up, it was a Sunday morning, I had some friends over, my wife was crying, and I thought I might not be able to get help until Monday.  I checked out Yelp and I saw the good reviews on Cecilia.  I got a quick response and a technician, Tony, came to my house the same day and not a long wait!  He got the problem solved quickly.  I told him about a couple of other things while he was there and he fixed them too!  Quickly and a very reasonable price.  Definite recommend!

Highly recommend!  I had to have my entire waste line replaced in my concrete slab.  They worked with my insurance, went above and beyond and completed in the job in less time than estimated.

Terrific plumber, showed up 10 mins after my call and had it all fixed in no time!  And probably one of the friendliest men you will find.  He will be our go-to guy for any plumbing needs

Great third generation, family run, local business. They came out on a Saturday to replace my second story attic water heater (not an easy job). These are polite, southern gentlemen and reasonable too. Will definitely be calling them back for future work.

Sean did a great job and was quick to come out to our home. He was extremely knowledgeable, courteous, and quick to fix our problem. A++!

I recently hired Jason - One Eleven Handyman Services in building a new small business with extensive plumbing and a variety of miscellaneous little jobs (i.e. mounting retail slat board, wall-mount for TV, painting, etc....) and he was fair in pricing, competent in work completed and flexible in alterations required as the build progressed - both for the best needs of the business to be met as well as city code compliance.  I would not hesitate to use Jason's services for my business or my home - he is timely, fair priced, responsive -- AND cleans up after himself!!  He is a pleasure to work with.

I asked on my neighborhood Facebook page for references for ac repairman. I was actually given a different guy's name and he ended up sending me Kelvin with Rivera's Home Improvement! After meeting and doing business with Kelvin, I know it was divine intervention, because he was a God send! I ended up needing a new unit outside. Which could have been stressful to even think about due to expenses, but Kelvin is as honest as they come and doing business with him was a true blessing to me and my family. I now have a new unit, 2 days later. He showed up first thing in the morning just like he promised and my home is currently cooling in the low 70's and I now have a new 10 year warranty on my unit! I will never call anyone else about ac/heating ever again! I can't praise him or his company enough! No stress involved! I highly recommend him for your ac/heating work! You'll be glad you did

Need to install completely new bath fixtures. Previous guy did a hack job so a friend referred me to Mason & son's.  The tech showed up on time. Very courteous, took off his shoes to not mess up my floor. He removed the mistake the last person made and completely installed my hardware. I got this hardware from France so it was expensive!
The job was done correctly and under 2 hours and he even cleaned up!
I usually don't give 5 stars to anyone, however, this company deserves the 5!! The cost was reasonable and the job done right!! I couldn't be more happier! I will post a pic for you to see

I wasn't too sure what was going on with my heating unit. I just knew that it wouldn't heat over 60 degrees in my house. The lady on the phone was understanding and didn't make me feel stupid because I didn't know if I had electric or gas heating (don't judge me).

They gave me an estimate between 11am and 1pm, and the tech arrived around noon. He even offered to give me a call when he was on his way. James was friendly and accommodating when I asked him to remove his shoes upon entering my house.

He was fast and efficient. He gave me a full report as to what the issue is and even re-wired some work that was previously done incorrectly. They don't offer military discounts, but their prices are fair. Most HVAC places charge an initial diagnostic fee which doesn't include any parts or labor, so I consider the cost a steal.

I reached out to this company because I had a main water line break. I spoke with someone the night it happened and they said they would be out the next day and would call me when they were on their way. I called back again in the morning, they still didn't have an estimated time frame. Around 12, I got a phone call from the technician.. by then I had called another plumber to see about getting a quote. I asked him if he would also like to come out to give me a quote.. he said yes. I never heard from him again!

When your main water line breaks, you go completely without water. That means, you can shit, shower, shave.. basic necessities. I received 3 different quotes from $5k - $8k, I think it's fair to shop around for something your going to spend that much on.

Although they didn't do the work, it would have been nice if they followed through.

This company has won its way back into my good graces.  As previously reviewed, I had issues with them last spring when it came to customer service.  Their technicians showed up late and nobody really cared.  After some back and forth, the management reached out to me and offered a one year home care agreement ($389 value) for free as a gesture of good will.

As it turned out, one of my A/C units died this spring and needed replacing.  My home care agreement provided me $800 off the sale price and I was still allowed to use the $500 coupon in the yellow pages for a total savings of $1300 on my unit.  Not to mention a 0% financing deal on a top tier unit.

I wasn't happy about having to replace my unit but that is not the fault of Michael and Sons.  It was old and these things have a shelf life.

I am just glad they fought so hard to win back my business.  They ended up saving me a lot of money in the process and my new A/C unit is kicking Mr. Summertime's ass.

I would give zero stars if possible.  Our home warranty contracted with them to service and possibly replace our water heater, fix a loose kitchen sink, and shower mixing valve.  The kitchen sink and shower valve were done fine... but here comes the 1-star....

Apparently, the water heater needed to be replaced, and the copper pipes on top were not installed to code (even though they passed inspection 3 years ago).  After the plumber cut off water at the street to install the new water heater, when he pressurized the system it apparently caused a leak within the wall by the water heater as well as causing a second-floor toilet to leak.  This was discovered when we returned to the house after three hours to see water beginning to form along a beam on the ceiling of the first floor.  The next morning, we noticed the water leak in the garage coming from the wall next to the heater.

Drain Masters came out to repair the toilet and garage leak at no additional cost, but involved them chopping out part of the sheetrock to get to the leak.  Turns out that though the first plumber blew the pressure valve when he repressurized the system, they don't have any responsibility to repair the sheetrock, so we had the joy of finding out the warranty covered someone else to repair the sheetrock but only do a rough patch, but still cost us another $75.

What ticks me off most is the failure for responsibility of damages directly caused by the initial workmanship.

Redid our shower. Bathroom was wood and they cut it up, so it could not have been replaced/reused. Had to use a plastic type material. The contractor working on our house submitted a bill to me for $850 to fix the damage cause by Mr Rooter. I sent them the bill and they won't pay for any of the repairs in bathroom. They did agree to pay for area behind tub.

This company has many good points also, great service, but to stick me with that large bill was uncalled for. They should guarantee their work and not with that good neighborly crap. I think working with wood was to much for them and they basically ruined my bathroom

A-1 came out to our house, and repaired our garbage disposal in record time! I was so relieved as I was having a party that night, and freaking out I wouldn't be able to use it and that guests would smell it. Thank the lord they were done before anyone arrived. I'll use them again.