Best Shower Installation in Reno NV

THIS REVIEW IS NOT TO BE CONFUSED WITH ALLEN PLUMBING.  I HAVE NOT USED THEIR SERVICE.

On May 14th I placed a call with my home warranty company and was assigned this plumber.  They called me within a couple of days and set up an appointment to meet me on Monday May 20th at 7:00 am.  They told me that they another job just down the street so it would be easy for them to just come over and check it out.  They didn't show up.  So I called that afternoon and the apologized and said they would be at my house on Tuesday May 21st first thing in the morning.  I had to be to work at 7:30 so my roommate met them and showed the plumber what needed to be repaired.  He called and got the go ahead from the warranty company for 2 of the 3 repairs we needed.  He told my roommate that they would get a hold of us by the end of the week.  By the afternoon of Friday May 24th I had not heard from them.  So I gave them a call and they said that obviously they would not be back that week, but would give me a call first thing the following week to set something up.  Well the following Monday was Memorial Day, so of course I didn't hear from them which wasn't not a problem since I didn't expect it.  But I didn't hear from them all week.  So on June 3rd I called the home warranty company and explained the situation.  The rep at the warranty company called them and was told that the plumber had been trying to get a hold of me but I wasn't returning their calls.  I have no record of them calling my cell phone nor my work phone.  She gave them my number again and I was told they would call me that very day.  I didn't hear from them until Tuesday evening after I had gone home from work and he said that he was pretty open the rest of the week and could get it done.  Please call as soon as possible to set something up.  Of course they left the message on my work voicemail so I didn't get the message until Wednesday morning.  I called him as soon as I got the message, but by that time he told me that he was all booked up but could come out at 7:00 am on Monday June 10th.  Well here it is June 10th and he didn't show up.  I have called my warranty company and been reassigned to a different plumber, but I will warn all my friends again using this company.  If I could give zero stars I would.  Terrible customer service.

**Update to this review***  The plumber from Van Allen showed up this morning to finish the job before the new company from the warranty company contacted me so I let him finish the job.  It does not change my opinion of this company but I wanted to give the full story.

I hate to leave any small business a bad review being a small business owner myself, but this was ABSOLUTELY ridiculous!!   The only reason I'm not giving him 1 star is because Trevor had done work for me before.  

I messaged him a week ago to return to my Uncles house to repair a leaky faucet in the kitchen and haul away some items.  He had done work in the past with no problems.  

Yesterday, on the day he was to do the work, he flaked, no call, no vm, text or anything.  He finally texted me back several hours later to let me know he was on the way home from a trip out of town and couldn't make it.  What?!?   Wow.  I cut him some
slack on his unprofessionalism only because of the positive history before.  We agreed to a reschedule today @ 9:30a.  Again, he flaked, 0 communication after 2 texts.    I immediately hired someone else from Yelp who promised NOT to flake.  I texted him one last time to let him know not to bother coming (if he was even going to).  No apology, explanation, or response from him.   Not cool .... not cool at all.

Great people to work with! The customer service representative I spoke with on the phone was very nice and they were able to take care of our plumbing needs immediately. When Tom  got here he was very pleasant and worked very efficiently and got it done within 10 minutes of being here. I will definitely use them again in the future and recommend them to anybody!

Gibson Plumbing was involved in two of our bathroom remodels, so when we had a issue with our water main we called Gibson Plumbing. From our initial call with Michelle to Cary's speedy survey of our issue and plan to solve our problem, we were very pleased.  Daryl and Sal arrived as scheduled and worked in less than ideal conditions between a tree and brick wall!  Cary returned review the job with us. We are very pleased with this company.  Thank you to your staff.

Judy and Boies Hall

John of Bertani can out to our home on a Saturday afternoon to provide us with expert advice on what should be done to correct an isssue with a shower stall that was leaking.  He was very clear as to how the problem would be correct and shared many tips as to how it could be done in an economical way and still maintaining a high level of quality. He listened to our issues and provide a well thought out solution. We would highly recommend him to anyone who is looking for a exceptional plumber
Rich and Linda Condon
Incline Village NV

This was my first time connecting with a plumber via Yelp and I could not be more pleased!  Luke arrived a few minutes early, which I really like.  The work was done quickly and the result was a flawless repair.  I really appreciate owner run businesses, they take great pride in their work and go the extra mile.  Ohnstad Pluming is now my go to plumber.  Highly recommend you use him for your plumbing needs and, yes, the 530 area code is correct. :)

5 Star Plumbing hasn't completed my repair and I am already so impressed.  A few of the other companies could not get us till over a week.    It was an emergency water leak from inside the wall.    The water was leaking in the garage, bathroom, bedroom closet.   5 Star Plumbing made calls to move the schedule around to get one of their top guys to swing by home within the hour!

They responded to EVERY call quickly and effectively.  They arrived on time, communicated directly with my tenants and warranty company.   They are coming out tomorrow morning again to complete the repair.  (With this being a home warranty issue, they couldn't get approval to move forward during their first visit)

They updated me thoroughly with possible service needs to repair the leak. (They will not know what will be needed for sure, till they open the wall)   They said they will try their best to not have me needing to call on other service providers to repair the walls, cabinets, and/or carpet.  

They just seem to get it.   I know all will be taken care of perfectly.
That's 5 stars for 5 Star Plumbing!

We put in new kitchen countertops and need all new plumbing under the sink.  Don installed the faucets, disposal, Dishwasher hookups and all the associated plumbing and hookups perfectly and quickly.  The cost was very fair and reasonable.   Don Helwig Plumbing is now my go to plumber for anything plumbing related.

I have used this company multiple times as a realtor especially when it comes to emergency issues and I have been pleasantly surprised at how prompt and affordable they are. Very quickly to respond and completely reliable I'm so grateful there are still businesses like this out there you can depend on!

These guys are the best. Fixed my problem quickly, didn't charge an arm and a leg, and I will be requesting Rod as my technician everytime. It appears he knows how to fix anything, and I've worked with a lot of plumbers. I will be using preferred plumbing and drain solely as my vendor for my rental moving forward as I have gotten let down my many of the bigger Companies in the past

Landlord called Friendly because my toilet was leaking on the weekend, and the guy on call Joe K showed up bright and early that morning.  He was on time, friendly, professional and fast.   My toilet was particularly a pain to take apart because he said it was old and the bolts were stuck on tight.  He had all the parts on his truck, he replaced a seal and some other part, and he was on his way.   I would totally recommend Friendly Plumbing and Joe in particular!  Thank you!

Great job good response time
Fixed leak at furnace vent took care of problem in timely matter

Josh was quick to reply and schedule during the Christmas to New Year holiday week. He has a great personality and know how. He helped me install a washer / dryer unit that had to fit into a very tight space. After some great plumber yoga he was able to reach down the side of my laundry closet and connect the vent. He also took on a change order on the spot and removed the air bumbles from my hydro heating system. I highly recommend Josh at JM Plumbing to anyone in Incline Village. Its so refreshing to hire reliable people with great attitudes and reasonably priced.

Eric and his helper did an great  job in installing our new jetted tub. They are professional, effective, and friendly. They came on time, brought the right parts needed for the work, and finished work within the estimated time and cost which is very reasonable.

It is tricky to hire a plumber to install a new tub and new plumbing fixtures because some plumbers don't have the experience. Before calling Johnson Plumbing, we had hired another plumbing company and found out that they don't know how to install a new tub nor new plumbing fixtures and charge unreasonable price. We are thrilled to find Eric from Johnson Pluming. He knows what he is doing. He came to the job site to do an thorough exam of the project and provide accurate estimate within a few days after my phone call, and then return to do the work within in two days. We have interviewed a number of plumbers and Eric is the best. We will hire him back again to do more plumbing work.

It was a Friday and my septic system was completely plugged. Joe was able to send Al out and he tried to snake the line. But my system was so badly plugged he knew it was going to be a major job.
That night Joe brought the excavator out and the next day Al and his partner dug out the line. It was plugged for 15 feet. They discovered that the existing pipe was only 3 in diameter and was crimped causing the blockage. Definitely not up to code. They took an emergency situation and did an exemplory job at a very fair price. I now have a 4 pipe that is up to code.
I can't thank them enough for making me a priority and getting my house back to civilization. And, at a very fair price.

We used Reno Roto-Rooter for our kitchen remodel and were extremely impressed with the level of service. Not only were they able to fit us in quickly so that we could have running water as soon as the contractors had finished, but the plumber was very friendly (and respectful of our home, making sure not to get our new floors dirty). What I was especially impressed with was the level of communication. We're first-time home owners and he explained everything he was doing to that we fully understood the plumbing in our new kitchen and how everything worked. I'd definitely recommend them to friends and family. A+ service.

I had a serious leak in main water valve that controlled water into the house.  He is very busy but said the nature of the leak needs immediate attention and came out first thing in am. They were fast working and real pro's. This valve was changed two years ago by Ben Franklin Plumbing with a very inferior valve for about twice the price and twice t he time to fix. Thank you Joe for great service.