Van Allen Plumbing

Van Allen was assigned thru home warranty company. Gabe provided a verbal estimate on repair and identified unit was no longer supported by manufacturer. No written estimate provided and no documentation on issues found. Stated he would follow up next day and did not. Called twice for follow up and no return call. Emailed office for follow up, still no response. Verbal estimate was ridiculous for pipe work. Very poor customer experience. Many better choices out there though overall contractor experience in Reno is challenging.

Came out last year to fix irrigation pipe leak.  Did not fix issue, and not returning calls to return to re-do.

Gabriel is a real professional, and was courteous, prompt, and straightforward in explaining my situation and in resolving it. I will definitely use their services if needed in the future.

This company deserves a 0. I got assigned to them through my home warranty AHS and set up a time and 30 minutes before the appointment, the plumber told me he cannot make it. I had to schedule time off from work to agree to his timing and cannot reschedule and take a couple more hours from work just to accomodate what works for them and while they are running late with another client. My time is valuable and I am valuable as the next client. When I complained to AHS, about this, the AHS employee lied and said that he was just running late.Very unprofessional behavior, bad customer service.

Mike was able to get me a next day appointment when my garbage disposal broke. The technician, Josh, arrived within the appointed time frame was was able to quickly replace the disposal. He was very friendly and I will definitely use them again if the need arises.

Called about a frozen pipe and they dispatched a plumber(Mike) within 2 hours and fixed our leak and recommended a Company for drying our floors and cleanup etc.  Mike was courteous, friendly, and knowledgeable.  He informed us of what he was going to do and asked if that was going to be acceptable, which it was.  Thanks Van Allen

American Home Shield dispatched this company to replace my gas water heater.  The tech arrived very quickly and submitted info the required to AHS including the significant cost to bring new heater up to code, a non-covered insurance expense.  I inquired of the tech delivering the water heater what the process was for their work to be inspected post installation by the City of Reno, as a permit is required to install a gas fueled appliance and was told that wasn't needed and it wouldn't be inspected.  I was also trying to understand why they were configuring the plumbing a particular way and was told by the tech it was too complicated to explain and Mike (the owner??) would call me to explain the situation.  When Mike didn't call and the techs were proceeding, I asked to speak to  Mike.  The tech then called him and I could hear Mike on the phone telling the tech it wasn't a convenient time to talk to me so I left the area and went upstairs to my kitchen.  A few moments later the tech appeared and gave me his phone to talk to Mike.  While trying to ask my question, Mike told me that he had gone out of his way to get my installation done quickly and I was being a pain in the ass.  I hung up the phone and tossed the phone back to the tech who went downstairs.  I then realized they were leaving my house and removing their water heater and Mike had directed them to get out.  I apologized to the tech for my frustration and tossing the phone back to him, but also said I though his boss has been rude.  They said they were leaving and in the process of pushing the water heater through the door, managed to leave a nice big gash in my doorframe woodwork.  I believe as a homeowner if I'm being charged $750 to bring a new gas water heater up to code, I have a right to understand their process of doing that and that in the end it passes inspection.

Our water heater flooded our garage during winter. Our home warranty sent them our claim immediately. We have two small children and it was taxing to say the least. Being a stressed mom, they still put up with my unnecessary attitude and explained codes and regulations to get it fixed, despite the tone of I dont care I just want hot water they still remained professional and helpful. They were quick, understanding, and did everything they could to get it done asap for us. It being an emergent situation, they even worked with us on the balance due. A great company, that tries hard, and seems to understand that life happens. This young family in their first home (finding it quirks and slowly needing to replace things) is very happy with Van Allen Plumbing.

Needed a fix on recirculating pump, adjustment to water pressure, and a shut off valve in the home.  Prompt service, professional technician and very reasonable fee.  Having worked in the trades our technician was very detailed in his analysis, fix, and workmanship.  I highly recommend this company.

I have mixed feelings about this company as I have dealt with them in the past and they have been great. Then I had them fix a kitchen faucet that inevitably needed replacement. Everything was great but the faucet eventually came loose. I called and spoke with Roman to ask if they could just come tighten it down, a nice guy but he told me I would need to submit a claim with my home warranty company as their guarantee is 30 days and we were passed that. I explained that I didn't want to pay $100 to have a faucet tightened...a 5 minute job (with the right tools). And, I said if it was installed correctly it would not have gotten loose. He replied that it could be from Guests somehow abusing it (its an Airbnb). I installed the faucet before this one and in 9 years, it never came loose. This new one came loose in a few months. Clearly, an installation problem.  Nonetheless, I would have to file another claim and pay the $100 deductible for a 5 minute job. If they would've just tightened it, this would be a 5 star review and I wouldn't have to ask my home warranty company for a different provider.

I've had them out twice because they are under my home warranty program with American Home Warranty (love them) and that is who they have as the responding company.

Unfortunately Mike and the rest of his team are absolutely useless. They came out twice already to fix a hot/cold water issue - totally useless. Not only does Mike not understand keeping appointments, but Gabriel the technical needs go back and finish high school - he clearly has no idea what the F he is doing. All I have is hot water on all taps - nice repair asshole.

I'm pleading with the warranty company to drop these useless assholes.

DO NOT USE THEM !!!!!!!!!!

If I could give them a zero I would. One star is way to much for the these incompetent idiots, unfortunately Yelp won't let me go lower.

Totall impressed with Van Allen Plumbing. Highly recommend Josh, knowledgeable, personable, helpful,  as were also Van Allen's  receptionist and dispatch.  Thank  you all for your help and service.  Hank

Van Allen is my go to plumber.  They were able to detect a very slow leak in a pipe in one of our bedroom walls.  Of course our pipes were not standard size.  They stopped the leak and ordered the correct pipe and fixed everything.  They were courteous, on time, and really kind.

Each time we've used Van Allen, our experience has exceeded the previous one!  Heard a funny noise at 7:30 am coming from the basement and discovered that the water heater was gushing water from its base.  Called Van Allen and by 5:30 pm the same day we were enjoying hot water from our state-of-the-art (and up to code I might add) new water heater.  All the techs that came to our house were prompt, knowledgable and kind. Couldn't recommend more highly!

WJM/Reno

Called Van Allen when we discovered our water heater gushing water and flooding our garage.  They were on another job and said they'd be over by 8:30 am. They called when they were on their way and showed up when they said they would. They assessed the situation.  They had a new water heater installed and working by 10:00 am. Gabe and his partner were courteous, had attention to detail and were very professional. They went above and beyond while they were here.  They saw the drainage hose was initially in the street and moved it to water the grass instead of wasting water. They also looked at our leaky kitchen faucet and fixed that as well as with no additional cost. We would highly recommend them if you have any plumbing needs.

I called the day after the holiday - the owner answered and was out to take a look within 30 min.  He diagnosed, and said he could have someone out at 7:30 am the following morning.  They were right on time.  The two guys sent were professional, friendly, very quick and knowledgeable. So impressed with these two guys!
The installation was not easy - it was not up to code to begin with.  They had to put in a pan, straps, etc.  There was water everywhere, & they cleaned that up.  They had to move a washer dryer, and then put it back when they were done.  They showed me the work.  It took an HOUR people.  I would, and am recommending this company to everyone I know.  It wasn't cheap, and thank god I'm a renter or I would be out $1400.

2nd time calling them was short notice, a contractor backed out at the last  minute and we had to have a sink installed in a new kitchen.  They came out on a Saturday after the 4th of July.  They were on time, professional and fast.  We had a party in the afternoon, and they put in the sink, disposal and dishwasher before anyone got there.  I continue to be impressed by the work ethic that Van Allen's guys have and will call them for all our plumbing needs.

We discovered a very clogged kitchen sink that was causing an overflow of dirty water across the kitchen floor. It was late evening. I went to the computer to search for a plumber. I called a few that advertised open 24/7 in their online pages. Not true...not true. I got voice messages on all of them. Then I tried Van Allen..... Wallace answered my call on the second ring. Wow...a real human being. He promised someone would arrive the next morning. Gabriel arrived promptly as promised. He wore a mask and observed all Covid-19 precautions. The sink was fixed and the mess cleaned up fewer than 12 hours after we discovered it. I asked him for a quote on a few other projects we had been meaning to get to. They were all FIXED before he left. There was one last item that required a special part. He promised to return the next day. He had to delay a few hours because of an emergency. He phoned me in a timely fashion and then showed up at the promised new time.

These guys are right on the ball. Fast, knowledgeable, efficient, and friendly. Special thanks to Gabriel who did all the work. The price was fair for the work accomplished.

Contacted Van Allen via website early Friday morning. They never responded back. Called Friday afternoon and set up time for Monday. Tech called early Monday to make sure I was available. Arrived, courteous, wearing his mask, did repairs, and was gone, all within an hour or so. Very satisfied with his work. Will not hesitate to call again

Mike was awesome in dealing with our untimely clog. He was at our house within 30 minutes of calling. He was careful and informative. Let's hope I don't have to, but in the event of another plumbing emergency Van Allen will be my first call.

I had a leak and pipe burst relating to my sprinkler system and so the sprinkler repair guy said I needed to call a plumber! So I pulled up yelp and just started calling down the list. A lot of the guys were either booked and busy or do not service our area especially over this three day weekend! I finally got to Van Allen plumbing and the owner took my call. I was looking for someone asap and he was able to send someone next morning at 8am! Talk about service! His worker did an excellent job and i was pleased he was able to get the job done at a reasonable price! If you need fast help and someone reliable try this company out please! Thank you for the big save!

Stood us up after I took off work to meet them at my home...you'll see upon review that they do this frequently - unprofessional

Van Allen plumbing does a wonderful job. They get the job done right, and actually caught contractors mistakes! I have now had them do three jobs. When I need a plumber for other stuff I will be calling them.

Very responsive! Got my water heater fixed in less then 24hrs! Service man was very nice and figured out the problem quickly and even got the part fixed for me under warranty. 5 stars all the way!

If there was a lower rating than one star this company would earn that. They have come out to my house three times sent by my Home Warranty company and they will never set foot in my house again. For a company that claims to be a 24/7 emergency company you can never get ahold of anyone. They say that they will be back in contact with you within 24 hours. That never happens.
We had a trip planned so we my son on standby in case they came over. When we never heard from them, he went to work. When they finally called if I didn't have someone there when they wanted they would have to try to reschedule so my sons had to leave work and lost pay. They came out and looked at the water heater, left and then we never heard from them again for a couple of days. And only because I constantly kept dialing numbers until someone finally answered.
They sent Gabe out and really, who taught him to be a plumber. He has no customer service skills and evidently no plumbing skills. We had to bring out another plumber to fix their shoddy work. We had no option on the replacement so we received a cheap replacement that they picked up from Home Depot instead of what we wanted. If only he would of listened. He would of had to get off the phone from whoever he was talking to, to actually pay attention to me.
According to the second plumber they left several code violations in their work and possibly sediment in the line cutting out water pressure.
I am not sure there is a Van Allen in Van Allen plumbing but he should be ashamed to put his name on their vehicles and let people know they are on the job.

These guys were amazing. Courtesy, swift and thorough. I appreciate their customer service and efficiency. They really put me at ease when my water heater went out and got it fixed quickly! Would definitely recommend them!

I had one bbq already hard-lined to natural gas, and after getting a second grill needed that one added to the line as well.  I called several plumbing companies to get quotes, and Van Allen Plumbing's owner answered the phone (unlike the others who did not return my call) so we were off to a good start.

He said he would send a plumber later that day; when he arrived, he said he would need more parts and asked if he could return the next day, which was fine.  The work was completed in a timely manner and at a reasonable cost ($150).

I recommend Van Allen Plumbing and feel confident using them for future plumbing projects.

Van Allen Plumbing has GREAT service!  Friendly staff on the phone. They had an opening for a service call within 48 hours.  Martin called to let me know he was on his way and did a great job fixing my leaking garbage disposal.  He even took the time to explain what the problem was and how I could fix it myself if it happened again in the future.  He also adjusted the shower valve and really wanted to make sure that I approved the new water temp.  He was patient and very professional.  Price for 1 hour was $120.00 which seemed fair.   I will call Van Alllen Plumbing again for sure.

Fast service.  They took 5 minutes to figure out the issue, and 15 minutes to resolve it.  Then they charged me for 2 hours of labor.  I am absolutely disgusted.

All I can say is wow. I needed many items repaired. They were fantastic. They were quick and kept areas clean. Best plumbers I've ever used.

Super frustrated. Through Old Republic Warranty I had been in contact with this business. He called, he was cordial, set up appt for a couple days later. Never showed up , never returned my calls. I called OR they  transferred me to someone else. That person hasn't returned my calls. Now I have guests coming to stay and they will have to listen to the toilet run off and on all night and there's nothing I can do about it. I think if you forget an appt the least you can do is call and apologize.

This business was selected by my home warranty service in September. They came by and worked on my toilets and told me I would need replacements. Never heard from them again. Had my home warranty service call them multiple times and I also called them multiple times. Left voice mail, no call backs. Find somebody else if you need plumbing service.

I just called to make an appointment and was told, No, we are too busy. Seriously? Bad customer service; I'll take my business elsewhere.

I would just like to say this is the best company to deal with. We had a hot water heater go out and they had to come all the way to Fernley twice to see what was wrong and to replaced it . Josh and Roman were amazing.  I would recommend this company for your all your plumbing needs.

We have used them before and they were superb. Sadly, we lost all water to our house and tried to get them to come out. We had arranged for Saturday between 9 and 10. They never responded when we tried to change the time and we tried for 5 days. They never came out, we still have no water and are Very Very upset with this company now and will probably never use them again and don't recommend them at all

I have to say Van Allen plumbing is great! I called and spoke with a nice gentleman, he was able to give me a time frame that they would be able to stop by and it was the same day I called.
When they stoped by they looked at the problem that I had and gave me quote that was fairly priced, I defiantly expected it to be more!
The two gentlemen who came out were very polite and knowledgeable. They also let me know what caused the problem so I can try to prevent this problem in the future.
I would highly suggest them to friends and family!

I called 3 companies that advertised emergency services on Yelp on a Sunday morning (1/16/2022) about a disgustingly clogged toilet. The first company advertises a 10 or 20 minute response.  I left a message on their answering machine that I urgently needed help.  When I didn't hear from them, I called a Roto Rooter company.  I was told that someone would call me on Monday to set up an appointment. I didn't want to live with the situation until then.My call to Van Allen was my 3rd. When I reached Mike, he said he could come right away.  

Mike took care of the problem and also cleaned the disgusting mess.  He was pleasant and explained the cause of the clog. I definitely would call Van Allen again and would want Mike to be the one to do the work!

Josh showed up on time, was nice and polite- the job got done in a timely manor and yes...I'd call them again-
Thanks

Thank goodness for the professional and courteous staff at Van Allen Plumbing.  They saved the day with a replacement water heater, and did an excellent job communicating with me along the way.  Gabriel and Matt came out today and finished the job in no time and the work was immaculate!  Thank you, thank you!

Van Allen plumbing was who I went with when I got a quick response! My moms friend recommended them and I'm so happy! They reached out, I got in touch with them and they came out on the date and time they said and I am so appreciative. My husbands grandma needed a new garbage disposal and the pipe needed some work etc. thank you guys for being so kind and getting the job done at a reasonable price. We will always go through you guys if we need another plumbing service.

Anytime I've had a plumbing issue I need help with, these guys come right out and handle it accordingly. Quick, efficient and affordable!!

Had a sink back up and it was a mess because it was 4th of July weekend and then the 4th.

The second they had availability Van Allen sent out their crew members and they came out and had the sink fixed in minutes.

They told me the amount it would be and everything up front, and were super prompt. I was told it would be between 2-5 pm and they got there by 2:20. Absolutely my go to in the future.

I was scheduled to be called as to what time the plumber would show and I got the promised call. Gabe said he would be done in an hour but was actually done in 30 minutes. He was very professional and made it look very easy. I would certainly use them again for future plumbing issues.

WOW! So far so good, what a wonderful company. My parents old water heater sprung a leak a few days ago and their home warranty service gave them a list of repair companies to call. Dad chose Van Allen.

I happened to be at my parents house today when someone from the company called to ask if it would be ok if they came a few hours early? In my experience, repair companies provide you with an appointment time window and then show up late after you've wasted your time hanging around the house waiting. I thought it was great they called to ask, and also a plus since my parents have been without hot water for a few days, so the earlier the better.

Lance arrived and was knowledgeable, kind and patient. He thoroughly explained everything and even called the warranty company on behalf of my parents to explain the situation. He will be installing the new water heater tomorrow and I expect it will go as professionally as today.

Thank you Lance and Van Allen Plumbing for providing excellent customer service and restoring our faith in the service industry!

Freezing temperatures and had frozen pipes from the ground up. Called Wallace who referred me over to Mike who answered immediately from another job. He was here within 90 minutes, very professional and got the job done effectively and affordably. A+ service!

I've used Van Allen a few times for my rentals. I've always found good response time, always professional and prompt, high quality of work.

My sewer was backed up. Called them at 4:30 pm on a Saturday. The guys arrived about 10 mins later. They snaked the line for a while and couldn't get it unclogged. They came back on Sunday morning at 8:30 am and tried to snake the line again. They determined the problem was a collapsed sewer line. This part blew my mind. They felt the ground for vibration, pulled the snake and stretched it out, and began to dig. They found the line and the problem  almost immediately. The hole was four feet deep and five foot long. The guys fixed the damaged section and were on their way. The price was fair as far as I was concerned and well below what they estimated. I will us these guys again in the future.

Great plumbing service!! Wasn't overpriced and came to our house pretty quickly. 150.00 service charge and it went towards the work we had him do. Didn't cost us any more then that and he did a great job.

Had an awesome experience with Josh from Van Allen Plumbing.  We had an emergency leak in a wall which I had to rush home for and he was able to get there within the hour and fix the problem. Super professional and they didn't charge me an unreasonable amount for an emergency.   Great service.

Heard water rushing in my bathroom wall and saw some trickling out of my light fixture (never a good thing), so I immediately shut off the water and then contacted Van Allen Plumbing. They sent someone out first thing the next morning to find and repair the leak. Turns out a mouse had chewed into my hot water hose line!... Van Allen was fast, friendly, professional, and affordable. I'll definitely be calling them next time I have a plumbing issue.

This company was awesome! We called them to fix our sink at work. They were fast and completely fixed it. They only charged us the minimum which was $35 less than the 4 other companies I called. Then when I said I had a sink problem at home they could help with, they asked me to explain it, and told me it would be better and way cheaper to do it myself, so he showed me exactly what tool to get. Very high quality. 10/10 would recommend. :)

Wallace was a pleasure to deal with. He kept it straight and was extremely personable. He fixed several leaking pipes, installed a new double clean-out, and reinstalled a sewer pipe that was installed incorrectly. He was always on-time and his workers were awesome in cleaning everything back up. I will call him up anytime I need a plumber.

THIS REVIEW IS NOT TO BE CONFUSED WITH ALLEN PLUMBING.  I HAVE NOT USED THEIR SERVICE.

On May 14th I placed a call with my home warranty company and was assigned this plumber.  They called me within a couple of days and set up an appointment to meet me on Monday May 20th at 7:00 am.  They told me that they another job just down the street so it would be easy for them to just come over and check it out.  They didn't show up.  So I called that afternoon and the apologized and said they would be at my house on Tuesday May 21st first thing in the morning.  I had to be to work at 7:30 so my roommate met them and showed the plumber what needed to be repaired.  He called and got the go ahead from the warranty company for 2 of the 3 repairs we needed.  He told my roommate that they would get a hold of us by the end of the week.  By the afternoon of Friday May 24th I had not heard from them.  So I gave them a call and they said that obviously they would not be back that week, but would give me a call first thing the following week to set something up.  Well the following Monday was Memorial Day, so of course I didn't hear from them which wasn't not a problem since I didn't expect it.  But I didn't hear from them all week.  So on June 3rd I called the home warranty company and explained the situation.  The rep at the warranty company called them and was told that the plumber had been trying to get a hold of me but I wasn't returning their calls.  I have no record of them calling my cell phone nor my work phone.  She gave them my number again and I was told they would call me that very day.  I didn't hear from them until Tuesday evening after I had gone home from work and he said that he was pretty open the rest of the week and could get it done.  Please call as soon as possible to set something up.  Of course they left the message on my work voicemail so I didn't get the message until Wednesday morning.  I called him as soon as I got the message, but by that time he told me that he was all booked up but could come out at 7:00 am on Monday June 10th.  Well here it is June 10th and he didn't show up.  I have called my warranty company and been reassigned to a different plumber, but I will warn all my friends again using this company.  If I could give zero stars I would.  Terrible customer service.

**Update to this review***  The plumber from Van Allen showed up this morning to finish the job before the new company from the warranty company contacted me so I let him finish the job.  It does not change my opinion of this company but I wanted to give the full story.

Wallace and his team are awesome. I first called them out to set a new tub and reconfigure my shower valve in a bathroom I'm remodeling. They showed up on time, provided a fair quote in a timely matter, and performed excellent work. I called them out for a second time to fix a leak in my second bathroom. Same excellent service. Most recently I called them for a leak in my third bathroom (yes my house is old). They came out on less than 24 hours notice and fixed the issue.  Responsive, fast, and follow up. Ten thumbs up.

Van Allen Plumbing is the best.  Prompt, professional, competent and fair.  Same day service for emergency water heater repairs: pilot light, control unit, and recirculation pump.  Wallace was very responsive and courteous on the phone.  Lance did a great job on site, also very courteous, knowledgeable, honest, and professional.  When you need plumbing work these are the go to guys.
Wm & Karen Sullivan
Reno, NV

Contacted this company for a faucet issue.  I made an appointment day and time and they did not show up.  I have left 6 messages since then with no response or call back from Van Allen Plumbing. Very frustrating!!!!

Called this company, the work we needed them do was unable to be done as our other contractors were behind, they talked us into moving the main water shut off valve into the house, because the one outside was seized up. Now that we are trying to get the original request d work done, they will not return calls or messages.

These people are great!  Mike and Josh did a great job installing our new water heater!  The only issue I would have is the business itself seems a bit disorganized,  but perhaps it's just the time of year and being really busy, I would use them again.  Also thanks to Wallace, it was a pleasure doing business with you, Mike, and Josh.

Affordable, quick and quality work product. Mike installed a tankless water heater in our home. Setting up the appointment directly with him was very easy. Despite the fact that we accepted his bid 11 months later due to other emergency projects, he still honored his quote and his word. He showed up early (great!) and while he was working if he came to a fork in the road he would present the options to us so we could decide how we wanted things installed- I really appreciated being part of the install rather than surprised or told what they decided. Very considerate! From start to finish everything was very easy and straightforward and we very much appreciate a business that operates that way. Thanks so much you guys!

My Home warranty company had them Come out to clear our sink backing up and lake under the sink. Took a little over an d hour new piping and cleared the clog in the sink. Gabriel and his partner did great job.

Recently I had a water heater problem....as happens, it was afternoon on a Friday beginning a 3 day weekend.  I contacted Van Allen Plumbing and had the good fortune to speak with Darryl who walked me through some tries and although they did not work, he said he would be at my house by 3pm!  True to his word he was there and resolved the problem.  

At any time I would have been glad to have such speedy and excellent service, but on a Friday afternoon beginning Labor Day weekend, I was most impressed by Darryl's fine work ethic and willingness to help a customer.  He was polite, industrious and gave full attention to his work.  I have used Van Allen quite a number of times in the past and always was completely satisfied, but Darryl's help and attitude on the eve of that long weekend  certainly adds to the shine on Van Allen's reputation.  Judith Crillo (Please use initials on first name only)

Again!  We had a water heater leak in our new home.  My wife called Van Allen at 7 AM, and at 11 AM we had a new water heater installed.  It was installed with proper bracing and a drip pan.  It's no fun when you need a plumber, but Van Allen is 2-for-2 with excellent service, excellent work, and competitive pricing.

Called at 7 am on sat. They were driving out by 11:45 am. Water heater replaced. Professional, polite,efficient. Happy

I had an issue with my toilet running and some water leaking. I went through my home warranty and Van Allen was quick to respond within 24 hours and got someone to my house the same day they called to set up the appointment. The plumber that came out, Josh, was super friendly and fixed the toilet quickly. Josh explained what the issue was and told me how he fixed and showed everything was working properly again. Really pleased with the speed and friendliness of the service.

We recently purchased a home that was about 20 years old that had a number of plumbing issues:  leaking drains, toilets not working properly, malfunctioning kitchen faucet, broken disposal, plus a few other items.  the folks at Van Allen was very prompt in returning phone calls and scheduling repairs. The cost was extremely reasonable and the work excellent.  An extremely professional operation all the way around.  I highly recommend them.

First of all, my mistake I thought I was calling Allen Plumbing and asked for Lamont.  Wallace answered, said this is Wallace and asked what did I need.  Not super friendly.  I had a weird feeling and should have checked the phone number right then, but I thought maybe this was a family business.  This proved not to be the case.  I had explained the scope of my work and we agreed on a time to meet early on a week day.  

Wallace showed up 1/2 hour early.  I was not ready.  Like most people my mornings are hectic, and I felt this was very unprofessional.  Wallace took a look at my job and threw out a couple of prices for each section of the job.  I was a little shocked at the quote, feeling it might be high for some of the work, and confused as to what the actual cost would be.  I indicated I was going to get a couple of quotes and asked if he would give me a written quote.  He said I should get a couple of quotes, and then said he didn't care if I called him or not.  Really?!  

Through out my dealings with Wallace I felt he was arrogant and condescending. Wallace will not be doing any work in my home.

I bought an older house in Cold Springs and after 1 year, my hot water heater took a dump. I thought all hope was lost.
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Van Allen came in and saved the day. They diagnosed an issue due to corrosion and I had hot water within the day. Same day cold to hot water is what people truly want and it happened with ease. 1 hr of work and the super skilled tech was on his way. I would recommend this company to any living human.

Wallace at Van Allen did an excellent job helping us in a difficult plumbing situation at our business this week.

He was professional, responsive, efficient and pleasant to work with.

I would highly recommend him to other business owners and individuals.

Thank you very much for your good service!

Professional and efficient! Called in the morning and problem fixed that evening! Will definitely use again!

Needing a plumber is never a good thing!   A Leaky bathroom sink that kept setting off the waster sensor alarms had me in need of a plumber.

Since it was an issue covered on my home owners warranty I didn't have a choice on which plumber to call. I was given Van Allen Plumbing's phone number and a work order number. I was concerned that it took 3 days to get me on their schedule -- they are extremely busy. I was pleased with their honesty when they gave me a large window for their arrival time as I was not the first appointment of the day .... Between 8-10am.

At 730 my doorbell rang and it was literally the plumber coming to fix the sink. It was an easy fix ...,don't judge I'm not a plumber and with all the water issues in my building I didn't want to do a ghetto fix!  By 745 the sink was fixed & tested, I paid via check (they do not take credit cards at this time) and they provided a receipt and left!

I hope to never use them again but leaks happen and when they do I now know who to call!

We called Van Allen on a Friday night and they came out first thing Saturday morning! Matthew was awesome! He is very knowledgeable and friendly. He had our plumbing issues fixed super quickly and their prices are great. I highly recommend them!

I had a pinhole leak in a pipe. I pointed them to the exact location in the wall where I thought the leak was and I was right. (Leak caused by a genius handyman.)

They charged $630 to fix the leak. And no, this doesn't include repairing the wall after they make a hole...

Too much! (So, I never used them again.)

I give Van Allen Plumbing top reviews!!! So impressed with their service. I'd like to mention Gabe and Josh who came out to my house to fix my water heater. Very thorough, professional, respectful and NICE!!! I will definitely use them again and would recommend this company highly. Their prices were also quite reasonable.