Roto-Rooter Plumbing & Drain Services

I recommended this company to a friend who had a clog in their main line drain. They sent a guy out to their house who quoted them a price of $450 to snake out their drain. I am a union plumber and only recommended these guys because I do new construction and have no use for a drain machine. Having been in this business for over 15 years I know the standard price is around $150 for this very simple task. Needless to say when my friend called me and told me what they said I went over to her house to take a look. I fix the problem in about two minutes and didn't even need a drain machine. It turns out this company works on commission and the guy they sent out tried to take advantage. Not only was the estimate given astronomically high it wasn't even the problem in the first place. Their tech either was dishonest or incompetent either was a total joke. I would definitely look elsewhere for help!

Marcus Alvarez you are the best!!! I'm a mechanic, not a plumber! But I learned quickly from all your help! Thank you for coming out and fixing our little issue!! I appreciate you being so knowledgeable and answering all of my wife's questions with a good attitude and friendliness! Keep it up!!

We used Reno Roto-Rooter for our kitchen remodel and were extremely impressed with the level of service. Not only were they able to fit us in quickly so that we could have running water as soon as the contractors had finished, but the plumber was very friendly (and respectful of our home, making sure not to get our new floors dirty). What I was especially impressed with was the level of communication. We're first-time home owners and he explained everything he was doing to that we fully understood the plumbing in our new kitchen and how everything worked. I'd definitely recommend them to friends and family. A+ service.

Yelp really needs a zero rating option for companies like this. I just had the worst run around from these guys. The first plumber gave me a verbal estimate of around $500 on the phone after I described the job in detail. When he came out he discovered that the furnace had not been permitted which was an additional $250, so he quoted me $1250. Now if you can add you are probably wondering how we got to $1250 from $500, but there it is. I ended up agreeing to the price despite my misgivings. The guy told me he had his whole Saturday cleared up to do the job. Well he never showed, or even called for that matter. Then dispatch called me several days later to inform me that the first plumber was having personal issues and so a new plumber would be doing the work. They gave me a new date for the job and when that day came he was late. I called and they said he was on his way, but that he wasn't going to be doing any work, just reviewing the job. That to me sounded like a re-quote and sure enough it was. New price: $2400 with a whole list of possible exclusions that would result in additional cost. I called dispatch and explained that this was absolutely unacceptable. I was told that a manager would be calling me back. The next day I get a call from the same dispatch to tell me that my card was never charged the deposit so I was all set. I said well thanks for nothing then....no response. Three weeks later I am trying to find another plumber to run a gas line to my kitchen stove.

Melvin was very timely and professional! Found our clean out to the main line pretty quickly and took care of the problem within the hour, which was nice considering our whole house backed up on a Sunday and it was Father's Day nonetheless...very pleased with our services.

Do not call Rot-Rooter! I called them because my property management company recommended me to. I asked for a basic price and was told they could not give a price. Yet when the technician showed up two days later, he told me that the basic price is $285 for one drain. Had they told me that on the phone I would have said forget it.

Unfortunately, since I had waited two days for the appointment and both my tenant and I had taken time off work to meet him, and because my tenant was so furious about waiting so long with a backed up drain, I had no choice but to tell him to go ahead. I could've had this done two days ago for much less. I expected it to be about $150.

Not only that, I specifically said many times that we needed to be called before he got there because both of us would be at work. That message was never relayed to the technician thereby wasting even more of our time.

Looking at the reviews, had I just taken the time to search for reviews prior to this experience, I could've saved myself aggravation, time and money. Very distressed about this experience. I think that $300 to clear a drain is just absolutely outrageous and I never ever would have agreed to that if I weren't under pressure.

The plumber that was sent out was friendly and knowledgeable.  We had a toilet that needed to get swapped and some advice needed on other issues in the house we bought in Incline Village, NV.  It didn't take very long for them to finish and didn't rush out to another job.  The technician spent the time to make sure I understood everything.

The 'no dogs' issue mentioned in other reviews was the case with us...but I don't take offense like other reviewers.  It's not that hard to isolate your dog from people doing work in the house.  It's called professional respect.  BTW you other reviewers, did you realize that a Postal Worker is not allowed any where near a dog?  There's a reason for that.  Enough Said.

All in all they did a very good job, this was the second time I had them out for different issues.  My only criticism is that they are a bit pricey.  We are architects and their prices are on the high side.  That could be attributed to the fact they came out on a Saturday.  But they came out on a Saturday!

We live in Verdi, Nev., 10 mi. west of Reno.  We were having minor clog problems
for awhile before the BIG CLOG happened.  Naturally, it was after 5:00 p.m.
My poor husband had done all he could do, including removing the toilet,
snaking out the drain as far a possible, and using a liquid drain cleaner.
No luck! Then the water/sludge started coming up even more! YIKES!  He yelled
for me to call someone.  So I called RotoRooter.  They sent Bryan.  What a
lifesaver!  He showed up asap and was courteous and friendly.  He set to work
right away diagnosing the problem.  At 60 feet of line, he found the clog.
The culprit?  Dental Floss! Moral of the story: Don't flush dental floss down
the toilet!! Then the water flowed freely again.  We chatted briefly as I paid
the invoice.  What a great employee and a truly nice man!  He said he had
been with RR for 10 years.  They are lucky to have him!

Today I had Jesse, the plumbing expert, come out to our house in the East University neighborhood. In the past we've had the same recurring problems with tree roots in our backyard and our toilet had backed up into our bathtub, creating all sorts of problems. Jesse fixed our problem in a timely, responsible, and helpful manner. He explained and showed me the backup of roots we had in our sewer pipes via camera which gave me the proof to believe his honest claims. At the end of the visit, Jesse offered his expert opinion on how to circumvent future problems. He gave us some plumbing friendly toilet paper and an anti-tree root solution to use on our plumbing. Jesse was very helpful and easy to talk to during the job, he explained the problems in a way that anyone could understand. I would recommend Roto-Rooter Sparks  anytime for a helpful interaction and inspection.

Customer service after the sale on the telephone was not professional.  I couldn't get a receipt for service rendered and the representative was somewhat rude

Update: two weeks after my call with the owner a full refund was issued out of the blue. So I commend the company for that. Thank you.

Worst job ever. Do not hire these people. Charged over $400 to clean out drain lasted barely two months. When it backed up again wanted $150 just to come out and look at it. Hired another company and they had it clean in  5 minutes  and charged $120.

They charged me $275 to caulk our tub drain. Which didn't resolve the problem and we had to have a different plumber come out and correct their mistake. They also told me we needed to replace the return drain which they quoted $800 for. The other plumber tested and showed us the return drain was fine and said even if it needed replacing the job wasn't worth $800. So I asked roto-rooter for a refund and I have called at least 5 times and emailed twice with radio silence. I have sent supporting documentation to them for evidence and informed them of an impending lawsuit and still nothing. I will absolutely tell everyone I can about this experience.

I had roto rooter install a sewer cleanout for my cabin in South Lake Tahoe. They did a great job however they charged $1394 in labor. The job took just over 4 hrs to complete. In all fairness they did quote the price before hand. I thought get it would take much longer and involve a lot more work. The labor charge was over $300 an hour! Needless to say I thought that was excessive for the work that was actually performed.

We own a commercial building with two bathrooms. One toilet was clogged and after trying plunging and a bit of snaking we were unable to remedy the problem. I called Roto-Rooter because who else? After calling, Melvin arrived within 20 minutes. After another 25 minutes our problems were solved. Melvin was professional, clean working and efficient. In addition, while working he taught me a lot about plumbing in general. Would I recommend Roto-Rooter again? You bet! Thanks Roto-Rooter.

This company has terrible customer service.  We had our sump pump replaced by them and have had nothing but problems in the last 6 months since our new pump was installed.  We have called them repeatedly for a non-working pump and they do not show for scheduled appointments.  They got their money for the initial install and do not stand behind their product/work for the warranty.  Very disappointed.

Cant beat the quality of service,

Lindy answered the call and was fast in having all our information dialed in so we can get quick service.

SAME DAY SERVICE  !!  
We have a rental and have had many plumbing issues. With out a doubt every time, Roto-Rooter has fixed and serviced all our plumbing needs.

I will stick with this company until the end

November 24, 2020, Roto-Rooter came to help fix a plumbing issue, snaked my clean out, and charged me $430. The next day, the issue still occurred, and they charged me another $350. Now it's 2022, and the problem still happens. Roto-Rooter doesn't know what they're doing and I don't recommend them.

Roto-Rooter never showed up or even called to cancel our 1pm appointment. I called several times during the day to confirm that they were coming, even being told at one point that they were a mile away. I waited until about 9pm before I gave up hope that they were coming. I wasted the entire last day of our vacation, and our family returned home early from skiing to make that 1pm appointment.

The worst part was that they never even called the next morning to apologize or offer an explanation. They weren't even aware that no one showed up. I had to call them to tell them no one showed and they said that they told my husband that the plumber got stuck in the snow, which was a complete lie because they don't even have my husband's number. I asked to speak to the manager, and he never even called me back.

This is the most unprofessional business that I've ever encountered. I've never dealt with a company that disrespected me, my time, and my business more than this one. Don't waste your time with them.

Beware! Complete shysters. No estimate given before they start the work and then they hose you. One drain costs $275. Then told me the drain did not need to be cleaned out! Called the company twice and asked them to make it right...Jessica Sather....they had no interest. Not a reputable company and will not use them again.

horrible service, took over three weeks during winter in deep snow S Lake Tahoe to fix initial issue and calling county and utility company to do checks numerous times wasting everyone's time, customer service was horrible, warranty is a joke (won't even tell you if it's under warranty until work is done), numerous charges for same issue, don't waste your time or money

Don't do it!! Worst experience!!I was scheduled for a plumber Tuesday am , he showed up Tuesday afternoon .He couldn't fix the issue , charged us 200$. He let us know he will return the following am with the correct tools to fix the issue , which I will be charged more for that follow up visit as well. Next morning , no call no show. I called his scheduler , she states I'm not booked for service , no appts available that day . I had to schedule for the following day , Another no call no show !So now it's Friday am , no communication at all.This is just a waste of time , money . I will never use this company again.

After being unable to get a ballpark estimate or even an hourly base rate over the phone (must either accept or decline service during scheduled appointment), I could not have been clearer in my request: ...have the service man/woman call my cell 30min prior so I can meet them there. Service address (elderly mother's house): __________, Reno, 89509.

They showed up with no notification, performed the job for my semi-bewildered mother, and charged her an exorbitant rate for a very simple, easily accessible job. Unscrupulous!

Every time we have guests, our toilets clog up and the bathtub drains slowly. The joys of an older house. Bryan came out and cleared our drains and adjusted the toilets to prevent a disaster over the Thanksgiving weekend.  He is very knowledgable and professional. He did an excellent job of explaining our problems and hopefully has remedied them.

THIS SERVICE INSTANCE DOESN'T DESERVE ANY STARS!

Earlier today, Roto Rooter tech called me from my tenant's residence saying they charge a flat rate of $780 for a roof drain clean out.  I immediately became irate!!!  The tech quickly said, as a courtesy they would decrease it and charge $500.  Arriving at the address just a couple minutes later, I see the gentleman doing their job.  Which I'm grateful for.  The man running the snake spooler said I was rude.  You bet I was rude.  Two other plumbers I called while in transit to get there, quoted $195 per hour for a two man job.    PLEASE GO TO ANY OTHER SOURCE who charge by the hour FOR DRAIN clean outs.  
Talk about price-gouging!!  Or just plain ripping off average citizens who work hard and struggle to pay rent that this landlord keeps below what is going on in the current, speculative, real estate environment.... Yep! that's Roto-Rooter!  SHYSTERS!!!  During call to their office, to air grievance, the lady was nice but OF ZERO HELP!!

I wouldn't recommend this company, needed a sewer lateral hydro jetted, called the phone number, dispatch gave the on call service technicians phone number, I needed this work done asap, he said he couldn't make it that night (tonight), so I verbal schedule an appointment for early morning, I guess it was too early for him because he gave me a lame excuse, so I said fine what works for you?, he gave me a time more convient for him, I call him in morning to confirm our appointment, he tells me that someone had taken the hydro jetter and he doesn't know what time he could make it out to my job, that we already verbally scheduled since the night before. How does that happen??
Ended finding a smaller company that seemed more professional and knowledgeable then the Roto Rooter technician. And they showed up.
Funny thing is that I used to work for a Roto Rooter branch for over 10 years, made me feel embarrassed for the company. Sorry Jessie, you needed to learn customer service.

$320 for a five minute job. Although told the plumber that the clogged pipe has been serviced before, he claimed it must be a very difficult job, a hard clog near the sewer main. But when it turned out to be just as I mentioned, an easy fix right at the already-open garage clean out, the price didn't change. Way over charged for the service. It was half that a year prior. Then they respond to my previous review with a request to email them with details.  I did, and now more than a week later they didn't respond.  Lowering score from two stars to one star to reflect that their customer satisfaction response is merely an effort to look better on Yelp.

We live in Incline Village & I was on my way out to an appointment I couldn't change when I saw our garage was partially flooded. I was pretty sure the main drain was clogged or partially clogged. On arrival & while waiting for my appointment, I called & quickly made an appointment for a few hours later that worked with my schedule. Just before I got home, Jim called to let us know he'd be there within the hour - at the early end of the timeframe given. Sure enough, he arrived promptly, checked the situation, got his equipment set up & had the drain clear in a jiffy. We couldn't have been more pleased.

Melvin came on-time and quickly identified where the problem is. After explained in details to help me understand the issue, he fixed it quickly and professionally. I'm happy with the service and will use it definitely in the future.

Rich was amazing. Called today for a backed up toilet, he called back instantly and was already near the house so he arrived in minutes. Talked us through everything and made sure the job was done completely and to our expectations. He was very professional, courteous and friendly. Thank you so much for saving the weekend.

First thing Saturday morning we had issues with a backed up pipe...nothing was draining properly. Within an hour of our initial call, we had someone at our home and the issue was fixed in a timely manner. The plumber was incredibly nice and helpful. I would recommend Roto-Rooter.

They showed up early, no uniform , no shoes booties to protect my floors. They charged me $700 to snake the house and sat in their car for 15 min killing time.
Not a good value. Call around, I used them because of their name.
One of the guys had no idea what he was doing!!

Timely and great service! It is difficult to find a service provider here at the Lake. Thankful that Roto-Rooter took my call and agreed to come out to fix our sink.

We currently live in the northern Reno, NV area and encountered our second drain issue this month.  We called and within the hour Bryan from Roto-Rooter arrived.

Bryan was one of the most courteous and attentive people I've ever had the pleasure of encountering in any service industry not just plumbing and drain services.

He  went to work quickly and with a positive disposition quickly identified the issues and had some great recommendations.  Based on his advice and demeanor I decided I would buy the extended warranty on the service because any company that would employ someone like Bryan is a company I want to continue to give my business.

I cannot recommend this company and Bryan, in particular, high enough.

Thiz was the first ace that came up on my search, they were responsive to my calls. Were able to come out next day. My issue comes with their price. Over 370 for 15 min of work is a bit overkill. The price is around 4x the price of competition (paid 89 previously) and I can't find a reason why it is so much more, they even give the same warranty period as other places. The price simply isn't worth it when you get the same service, quality and customer service for 1/4 of the price. For that I won't be coming back. $400 after tax to snake out a soft toilet paper clog. Just BLOWS MY MIND.

I have had issues with my main line for the past several years and gave RotoRooter a call and Roman was my tech. I could not have asked for a better person to come to my house and explain the issues to me along with the camera use. I will be replacing my main line as soon as I can and will have RotoRooter come back to do the job. These folks are very good in there field and want to thank again Roman my tech that took the time to help me out. Thank you Pete

We had a partial clog in the shower, we called this company. I was quoted $280 per drain & $180 each additional drain.  We begrudgingly went ahead to have the shower done, it took him 15 minutes. He spent the rest of the time justifying the cost & stated that they only made about $40 from us & they lose money on bigger jobs that take longer.  I learned my lesson, call around & ask what there base charge is & check prior reviews.
Lesson learned.
.

We had a clogged up drain and I was told they would be arriving within the hour. They arrived in 30 minutes and had our drain snaked out within 20 minutes. Pricey but, work well done.

I called at 9am on Monday to fix my sink, since it was backed up and they had someone at my house by 11am that same day. Excellent customer service! AJ was quick and very helpful! I'm very pleased with the fast work and great customer service! I recommend Roto-Rooter for your plumbing needs!!

I just called this company after reading Yelp reviews to get a leak fixed regarding my shower/bathtub. I told Lindy or Mindy, the dispatcher (her name was said in haste) the leak is coming from the shower maybe behind the wall but i can't tell nor could i reach it. She stated well if you can't get to it how are they supposed to I said well i don't know, that's why i'm calling a plumber. I don't know what the problem is with it. I simply know there's a leak and i can explain how i know. I was shocked by her response as if though i was the one who didn't know what i was doing. Why do plumbing services exist? They don't even want to diagnose the problem? Like is there workload the great? I told the woman who answered the phone I guess I will try and call someone else to figure out why and how to fix the leak. . .The phone call was ended. I was shocked enough to write a yelp review which i never do. NEVER, but what's the point of their business? To only do the easy work a person could otherwise do on their own? I'm not even that sure WHERE it's coming from or if its an easy or tough fix or what i should do to not make it leak. . .and i won't know until someone, a pro comes and tells me! like REALLY?

Update: 5:12pm SAME DAY: So after i hung up with Rotor-Rooter I called another local company called Jet Plumbing Heating & Drain Services. The dispatcher (who i later found out to be in training from the gentleman who fixed my leaky shower) (it was actually the bath tub)) asked me the issues and I basically said the same thing and she stated she would have someone out there the next day from 2-4pm. I agreed. The dispatcher called me back and said they have a guy who can go today if i would like? I said for sure, when i got home from work at about 4pm my leaky bath tub spicket was fixed and the tech was explaining everything throughly. I am so glad Rotor Rooters customers service was so bad, because had it not been i would definetly have paid more and waited longer. For less than $200.00 and 2 hours my whole issue was fixed and house is ready for appraisal tomorrow!

I had an emergency where a leak from the upstairs bathroom was dripping through the ceiling into the downstairs bathroom, lots of potential for a huge issue in damage.  Melvin called me within 5 minutes of the request call, gave me a time line (he was on a job an hour away) came as promised (around 7pm), fixed the issue within an hour and a very reasonable price, and was off on another call back to the same area an hour away.  AND because we had just purchased the home, he looked at the water heater and made recommendations on future plumbing needs.  All with a smile and reassurance that he was there to do whatever needed.  Can't say enough good things about Mel.

Awesome service! Quick turn-around time,  and courteous guys! Trey and Joey fixed our leak in record time! Highly recommend them!

I called on Sunday for jetting service. Within 20 minutes Bryan the Service Tech called me back to setup an appointment. I asked  for an approximate price. He gave me one. We arranged the appointment for the next morning and he arrived at the scheduled time. I showed him the locations needing the jetting. He asked if the price given the night before was still okay. I replied yes and off he went to get started.  Bryan worked neat and clean. He worked fast, he was professional,  friendly and did an excellent job. I'm sold on Roto-Rooter Service. Thanks!!

I have a shower backing up from an issue in the waste line. Called and spoke to Jessie several times before Bryan was finally dispatched to come assist as he was more available. Found out that it would actually take both of them since it had to be snaked from my roof vent. They came back later that afternoon to perform the work, explained every issue they found and what i would be paying for their service.
They found some items and recommended what i do in order to correct it but were only able to snake and camera about 55 feet into my waste main. They were very professional, polite and helpful.
The only reason i gave 4 instead of 5 stars is because it was $600 for an hour and a half and seemed very pricey for standard roof vent drain snake service. Either way it was not an unpleasant experience and i'll use them again in the future.

Warning- this van almost hit me as I stopped for someone walking across the street, then speed up to go around me, almost hit that person( came so close the guy hit his passenger window!) I called to complain, was told they would get back to me- never did!
They don't care about safety- told the person who answered the phone what happened, so acted like no big deal! This is how they treat our community?
They won't be called ever!
Below is he van that I took a picture that almost ran over a old man crossing on pyramid Highway.

My garbage disposal was leaking all over the place. I didn't even know they could leak! Called roto rooter for some help. Nick arrived a couples hour later. Replaced the dispossal for a reasonable price. Then took the time  to clean and tidy up his work area and made sure everything worked before he left. Great experience all around! I hope I don't have another plumbing issue but if I do I'll call roto rooter. Thank you !

We called Rotorooter in Reno to come take a look at our sewer line in Incline Village.  We needed to run a test on the line between our house and the main (IVGID) connection, but couldn't find where our line met the main line.  Roman came out and met with my husband (Jim), did an efficient camera search and found the connection!  Marked the site with green paint (can't miss it now!!).  Jim said he was pleasant and efficient... Great job!

We called on a Sunday with kitchen and bathroom drain not draining.  We also needed a faucet tightened and stopper in bathroom sink fixed.  Within an hour JJ showed up, took care of everything (no extra charge for Sunday and/or same day work! JJ was awesome.  I will definitely use them again

The guy that came out was extremely helpful. He tried using the pipe snake to unclog our toilet but it just wasn't happening. He suggested we replace out toilet because there was something wedged so tightly in our current toilet that he would not be able to get it out. He saw my no shoes sign and made sure to get bootie covers on his boots. :-) He was polite and had a great sense of humor. Even invited him to our BBQ. He was just awesome!
He even told us which toilet to get. The american standard Cadet 3.

We went with the american standard champion, since it made claims to flush 16 golf balls in one flush. No more clogged toilets hopefully! Thinking about switching out our other toilet after seeing the performance of our new toilet. lol Never thought I would be impressed by a toilet.

No military discount but he did give me several pointers on how to save money replacing my toilet. If we did it ourself would save the most obviously. So he told us some tips for replacing the toilet and it was a breeze!

We have a vacation home in Incline Village.  It is a vacation home so we aren't there on a regular basis. Also we only visit our house over  long weekends or for several weeks in the summer and winter.  Discovered wet walls one Friday and it turned out there was  a hole in the sewage pipe that came from the second floor master bath.  Apparently a squirrel had eaten a hole through the pipe. Called Roto-Rooter and Bryan  Ahsam came out the same day. Turned out the job was bigger than anyone thought, but Bryan worked hard and efficiently.  He  had to run out for parts several times.  When the Ace Hardware closed he then had to go to Sparks to get more parts.  He returned and continued until about 10:45 pm.  Still wasn't done though so he came back early the next morning to finish the job. He really had to put a puzzle together so I appreciate that he took his time to get it right.  He was very professional. Since we were only up for this particular weekend we appreciated the good service.

Our scheduled time of service was between 8am and 10am. I was called by the company at 12:45 pm and told that the service technician was running behind and would arrive at 2 pm. At 3:40pm I called the company back and they assured me that the technician was on his way. At 5:45pm two  very grungy individuals arrived looked at my water heater for 10 minutes, informed me that they couldn't fix the problem and left without providing the service requested. I doubt that either technician was certified or knew anything about water heaters. Needless to say I will never use this company again and I advise that no one else does either. I should charge them for wasting my time.

Do not hire this company.  

Multiple Visits
I had to do the dirt work
I had to go under the house to help locate the waste
I had to hire another company to complete the repair.
Plumber asked for a sandwich mid repair

We're in the process of buying a house and since it's a short sale we had to fix a lot of issues out of pocket for the bank to approve the sale. I had initially called a DIFFERENT plumber who FORGOT WE HAD AN APPOINTMENT and so we're scrambling to find someone who can come out on short notice and fix the plumbing issues with the house because we'd already scheduled the appraiser. I found Roto-Rooter by Googling 'Carson City 24/7 Plumbing' and was able to get someone right away, who scheduled a plumber to come out and help us that same day.

Not only was Jesse able to address all of the issues we had with plumbing, but he explained everything in a way we could fully understand. He was very friendly and personable and was able to completely reassure us and promptly fix the plumbing problems. There were no leaks under the kitchen sink when we left the house at 8:30 that night.

Apparently, there was one when the appraiser came the next day.

So I called Roto-Rooter a second time and although we had no appointment scheduled and they were completely slammed that day, they were still able to send a plumber back out to help us. Jesse himself came back, even though he was tied up on other jobs until very late that night and we were at the house until 2:30 am, he was very dedicated to fixing the issue to make sure we would be able to get the house.

We will never use another plumbing service. Roto-Rooter has gained a very loyal customer.

Got same day (end of day) service in Fernley to reinstall 3 toilets. Good communication, good work.  I would recommend them.

Thanks to Jim, Bryan and Jessie for great service and work performed at our home in Incline Village.

Awesome, quick service. Had sewage backup from my toilet, and was in pretty desperate need for help. All the other guys I called were going to take 5 or so hours to get to my house, called Roto-rooter and they were there within the hour. Richard was very professional, friendly and helpful, and cleared my problem in under an hour. Should I ever have any plumbing issues in the future, they will be my first call.

Updating my review because of how kind Roto rooter has been and how much effort they've put into rectifying this situation. I may have had an unpleasant experience but they have made it clear that this event doesn't reflect their company and they've showed incredible professionalism.

Jesse was very nice and thorough.  I thought I had a much more difficult clog, as it had been give me trouble for a while.  Jesse took care of it quickly, and easily.  I would recommend them again if need be.

We live in Soda Springs and had some roots growing in our sewer line that were causing backup issues.  Roto-Rooter was able to slip us in on a days notice and get us an appointment.  Bryan called ahead with plenty of time and showed up as agreed.  Bryan was able to scope our clogged line and tell me where the sewer left the house so we could dig and install a new cleanout that would allow us to reach the clogged area, which was 10 ft from the city cleanout but over 100 ft from any accessible clean out on our side of the line.  Bryan promised to come out again and snake the line once we had the clean out installed.  Bryan showed the utmost level of professionalism and was able to guide us along during the clean out installation.  We could not be more satisfied with the service provided by roto-rooter and Bryan Ahsam.

Never fails going into a holiday weekend and yup, the toilet starts leaking. then bam the other toilet doesnt stop running... of course with people coming over no one wants to have bathroom issues.  9 am and I start making calls. I called around to at least 10 places and everyone was booked out past the holiday and in some cases even further.

Just one more call to Roto-Rooter was all I needed. Much to my surprise the nice lady on the phone says she can get someone out to my place now. WHAT?!?! like now now???,, lol. Yup. I asked for 20 min for me to get home and not more than 30 seconds the driver pulls in behind me. Perfect timing!

Richard is quick, to the point, honest, friendly and very professional. Gave me a quote to repair both toilets (one worse than the other), and even better was that he had all the right parts in his truck to start the repair right away. I gave the thumbs up and there he was doing the plumbing thing. Even had me check the work (testing both toilets) to ensure I was satisfied.

Within 1.5 hours (less actually), he had both issues fixed. They take credit cards for payment (so convenient to be able to do this). Also, Richard mentioned the 1 yr warranty on the work, added comfort right there.

Been a while since I have any plumbing issues resolved so quickly and with a friendly attitude. I would definitely recommend them, and will call them back should I have any other issues in the future.

Thank you Richard!

We called roto rooter to unclog our kitchen sink while we had a renter in the house.  They came out the same night, provided a quote and then the technician called back saying his equipment was broken and he'd come back first thing in the morning.  

We waited the next day, no one called or showed up at our house.  The next technician called to give us a quote that was higher than the original quote.  (I don't blame the technicians, they're just doing their job)

I called the main office to see if they could give us any kind of refund since we had to notify our renter of 3 different times people would be coming to the house.  

I spoke to Jessica on the phone at the main office, she was professional enough but a little dismissive.  She said they wouldn't do anything for us at all for the inconvenience.  Bottom line is the technicians were nice and professional but it seems the main office doesn't really care about their customers or doing the right thing.  I'd search for another company next time that might take more responsibility when they mess up.  Even a small gesture, coupon for next time, etc could have gone a long way.  Something other than being dismissive when they clearly messed up.

Roman came out late in the afternoon to find our problem and solve it which he did.  Add to it the problem was 4 stories down and the clean out another  floor lower yet.  He hauled his equipment up and down without hesitation.  He puffed some as we are at 6800 ft above sea level too.  Cleaned our problem up and got us back in use.

My husband called around 8:30 in the morning, expecting to have to hang out all day.  Roman showed up within a half an hour.  He quoted a price and went right to work unclogging the toilet. He had it done within 20 minutes.  He was friendly, clean and professional with a big smile.

After unclogging my toilet myself, I then had a major issue with water and other gross stuff coming up out of the shower drain last night when the washing machine emptied.   I emailed another plumbing company in town who never responded.  Got the name and number of Roto-Rooter from my dentist of all people.  Called around 9:30am and they had someone out to my house by 11:30.   Rich was pleasant and fully explained my options and pricing.  Also let me of know of potential issues I might have in the future.  Before he left he made sure that all toilets and showers were working properly.   Would definitely use them again!

We had a plumbing back up.  Brad from Roto Rooter worked hard to diagnose the problem (piece of wood went down our pipe during our remodel).  He came the next day, located the wood, fixed the pipe.  We are very happy with his service.

We had the mother of all clogs in our garbage disposal and our regular plumber was apparently not speaking to me anymore... I called him so many times that he was like my unrequited love. I did everything but stand outside his house with a boombox blasting over my head! Evidently, plumbers are in high demand at the lake as I called about a dozen before these guys answered. I explained that after dumping four bottles of Liquid Plumber into my disposal, the clog was not only mad but actually seemed more resilient! I was doubtful if a snake would even work. I had visions of a waterfall cascading onto my neighbors downstairs and the drama that would inevitably cause but we ended up getting lucky when I called Roto Rooter. They came over barely TWENTY MINUTES after I called them and they snaked our horrific clog into oblivion... They were fast and friendly and didn't try to overcharge us! If you need an honest and efficient plumbing company and are sick of leaving endless, explanatory phone messages for indifferent businesses who refuse to answer their phones or call you back, give Roto Rooter a try. You won't be sorry.

Marcus is an incredible guy I definitely recommend Marcus great service great attitude

We had a clogged kitchen sink drain.  After another plumber tried and said he couldn't unblock it we called Roto-Rooter, frantic, on a Friday late afternoon.  Within an hour I had a call back from Jesse and within two hours he was at our house.  He explained what he suggested we do,  went over what he would be billing for and the amounts and then started work.  He was done within an hour and a half, drain snaked, packed up and on his way.
I did especially like the suggestions he made with regards to what to put down the garbage disposal and we will be using the bottle of treatment he suggested.
Thank you for being available at such short notice and for coming all the way up to Donner Summit on a Friday night.  We very much appreciate it.