Friendly Plumbing

Called Friendly Plumbing as one of my rentals had a stopped up sink/vanity in their bathroom.  I really thought it was going to be a major job.  Dave sent Bob out who fixed the problem within an hour.  He was neat and clean and they only charged an hours labor. Very satisfied and will recommend Friendly Plumbing to everyone I know.

We needed plumber urgently after a pipe near our water heater sprung a leak. Josh came to the rescue within a few hours and had the job done in minutes. He was friendly, courteous and professional. He showed my wife and I what the problem was including possible causes. I would high recommend Friendly Plumbing and Josh.

Was referred to this company by a friend and was not disappointed.  Plumber Josh was at my house on the same day and leak in shower was discovered and repaired within an hour.  Very friendly and knowledgeable technician - will be contacting this company for any further repairs and possible upcoming bathroom remodel.  Thanks Josh!

Our DIY project went really wrong!!!! Friendly Plumbing staff and Plumber Carlos saved us when we were up an icky creek. Fantastic and helpful service normally, but they were responsive and there for us when we had a crisis.

Had the misfortune of getting my sewer drain backed up in my home but had the pleasure of working with Josh from Friendly Plumbing to fix the situation.  

As the drains were back flowing we both assumed the main sewer drain was blocked up. Sadly, snaking the drain did nothing to repair the issue. The last resort was going to come from having to let all the water slowly drain to remove a toilet and clean the pipes that way. Something that would have left us without working toilets and showers another 24 hours at least.

Josh racked his brain and came up with another plan to work from the faucet lines to fix the issue and several Clorox wipes removed later the water was flowing again like normal and the possible stress of having to deal with this for another night was handled. Professionalism, care and knowledge saved the day and I couldn't have been happier with the result.

I fully recommend Friendly Plumbing if you have the unfortunate need for a plumber down the road.

Shower cartridge replacement  and leaking master bath faucets fixed. Great rates and service, highly recommend,  was in and out quickly. I provided parts they provided installation.  Good company, reasonable prices, very professional. Give them a try!

Plumber was great. Showed up on time and installed our water heater without problem. It took over a week though before we got the bill. When we called their office to pay the bill with our credit card, they said they would put the charge through. 2 weeks later, we call again as the charge had not been put through. It has been almost a month now and they still haven't applied the charge. I hope we don't get charged with late charges. Their billing department sucks!

I'm torn on this one. Had them out twice to snake and scope sewer line. That went really well. While they were there I asked for two bids, both plumbing related. It's been 3 or 4 weeks now, still no response to my bid request. I've called 4 times!! 3 of the phones calls wrapped up with you'll have the bids 'tomorrow'. Still waiting.

Terrible service need an air gap line put in and now my sink does not drain and the gap line sprays water everywhere he came back to fix it but nothing's changed and my sink won't drain properly the guy makes you uncomfortable and doesn't say anything thought he was still here got up and realize that he had left without saying anything I don't recommend this company to anybody very unprofessional

Estimator walked in and said wow you have a million dollar view, I think he added that to our estimate. He quoted me 1440.00 to do the job. I decided to do it myself and cost was 200.00 and finished it in 6 hours over two day period.

In my opinion, Unethical Bidding Practices: I have a small but nice home on Mount Rose Highway.  I called Friendly Plumbing based upon a recommendation from my realtor.  The estimator came out to bid my remodel job: running water to a shower, toilet, and sink, plus a vent.  And I provide the fixtures.  Nothing complicated: the walls are open to the studs (access is easy), the water supply is in the next room (about 3 feet away).  This is at most, a day's work for one plumber.  Got my estimate from Frlendly ... $3001.  Incredulous, I called and asked them if they'd made a mistake.  No, the estimator said, it was correct.  When I asked him how much they charge for hour, he said $85.  Now, if you allow for $500 in materials (ridiculously generous), that's $2500 in labor.  Either they plan on staying on the job for 30 hours, or they're charging $250 an hour, for a 10 hour day.  Hey, I'm not opposed to paying a professional to do a good job, but what likely happened was: the estimator took one look at my house, figured I was an ignorant consumer, and saw dollar signs.  Needless to say, they didn't get the job, and I would seriously consider carefully any bid you get from these people.

Friendly Plumbing is our go to plumber- great customer service, both on the phone and in person.  Everyone needs their own plumber, this one is ours!

I think our experience with Friendly Plumbing was about as good an experience as one can have while doing a complete bathroom remodel including new fixtures, hardware and moving some pipes.

Friendly Plumbing was professional, friendly, kept their appointments, handled the surprises (and there were several) well, and did a quality job with quality parts across more visits than I think we both expected (in part due to surprises on other parts of the remodel job they weren't responsible for).

To top it off, their going-in estimate, while not the lowest (they were highly recommended by someone we trust so we went with them), felt reasonable. Their final bill was also about as close to the estimate as one could expect. While I'm guessing it is impossible to know what  the specific surprises will be in a given remodel project, allowing for surprises in the estimate so as to set customer expectations and provide flexibility is apparently something they do really well (and was much appreciated on our end).

I highly recommend Friendly Plumbing based on my experience with them.

Never really got a chance to experience the actual plumbing work... as I had to engage with a really rude and short receptionist, for nearly a MONTH while she worked with American Home Shield to replace my water heater (which also feeds my heater).   She blamed them, they blamed her - and in the end, after ONE MONTH of no hot water or heat,  my cost of replacement went from $275 (covered by insurance) to $3,600.  Thanks J****.  Your lack of communication and rudeness over the phone is inexcusable in a business like this, and it is not surprising that the insurance company cut you off from the job.  Good luck - you are going to need it.

Great work! Daryl our very friendly plumber came and put our fixtures and utilities in our bathroom and charged us next to nothing! He had the whole job done in less than an hour ( toilet, sink, and vanity) he did an amazing job and even adapted to the changes we made to the bathroom making the sink in the place we wanted!
Very efficient work and did an amazing job! We have had no problem with anything he did and friendly plumbing will definitely  be the ones I call if anything ever happens with our plumbing again (knock on wood).
I was recommended by my good friend who had Eric do work for them and am very happy I had them do the work. I would recommend them 5 stars to anyone I know, all around very pleased with there fast and stupendous work!

our shower head arm had a hole and they were so prompt to get me scheduled for an appointment. the plumber who busted our house was friendly and knowledgeable. i would recommend them to anyone !!

We were connected with Friendly Plumbing through our home warranty, Fidelity. Our water heater went out Wednesday morning (yay, while it's been snowing) and the soonest they could have someone out was Friday. We made the appointment and Carlos showed up during the 3-5 timeframe. Long story short, we had to replace the water heater. We decided to pay overtime for Carlos to come out on Sunday to replace it instead of waiting for sometime during the week. At this point, we're going on day 5 of no hot water. No fun! Carlos was friendly and got the job done. Julie, the dispatcher, was also friendly and tried to make everything as easy as possible for us! She communicated with Fidelity and was helpful through the entire process. (Fidelity on the other hand was a pain in the a**). Would definitely recommend Friendly Plumbing!

Shoddy work and refused to make it right. Dodged my calls for months. Avoid at all costs.

This company is very responsive to take care of your needs. I called them on July 8th to come fix a water leak  , they said it would be the next day . I told them I would have to rent another room and she then said hang on when she came back on the line she said that they could make it but it would not be until 5 that evening. I said that would be fine . You see it was the main line into my house so I had to turn all the power off so I didn't burn up my well . Anyway they called me at 4:30 and said the guy was there waiting so I ran home . He id the problem and came out went and got the stuff to repair it with and he was done in less than a hour and that includes the tome he was waiting. The bill was very reasonable. I thought around 4 hundred but it was under 2 .i highly recommend they'd folks

I have been using Friendly Plumbing for years.  Whether it was for a clogged drain, replacing faucets, or fixing a toilet, I have never been disappointed. Their prices have always been fair, and Marge is great at getting a plumber out pretty quickly.  Once I had my issue resolved within 1 hour of making the call!

We just purchased another home and within living there a week we couldn't get hot water. We did purchase a 1year warranty from Fidelity National. They sent out Friendly Plumbing, who came out immediately. I have to say Friendly Plumbing made the experience very easy! They called me before they came out, I had to take my youngest to school and left a note on the door for the technician to please wait. I was very pleased to see a parked van waiting for me as soon as I got back. The technician was very friendly and seemed very knowledgeable with parts he needed on hand! Within 15-20 minutes the repair was complete. I can't rate pricing because it was paid through our insurance but as for customer service, coming within a timely matter I give them 5stars!!!

We are selling our house and had a few things we had to repair on our inspection. Not only did they book an appointment within a couple days, the price was reasonable. Very good service and friendly staff. Will definitely use again.

Josh came to fix a leak from my water heater. I Didn't want to put too much $ in cuz I want to move. He didn't try and sell me on more  and was very personable, and cute. He was real and listen to me and my worms. Thanks , I'll call again.

Beyond the pail! But let me explain.  I was searching for someone to fix and repair a leak my 73 year old mother has in her trailer home.  Was initially quoted $110 and was told they are only 7 minutes away from her house.  The tech shows up on a Friday morning, and I'll be generous here.  Maybe spent 5 minutes and explained to me over the phone we don't do this and I'll find a referral that does.  Never did.  Fast forward to yesterday, Tuesday.   And now they're attempting to collect $110 for 12 minutes?!!! Lol wow!!! I explained that isn't reasonable or fair.  Was later told $55 will be fine.  

I find it disgusting a company reads a situation to take advantage of an elderly woman who has dementia and alzheimer's.   I'm her son and I'm navigating from out of state.  Instead of doing the right thing, they saw an opportunity to make a quick buck.

They are awesome! 2nd time out (don't see last review). Quick response, Honest, Friendly Tech (Eric), Inexpensive! No offense hope I don't see Eric again! If I need a plumber would use again & again!

You can't go wrong with Friendly Plumbing!  I am positive I was married to a plumber in a previous life and I treated him horribly because the plumbing problems have been many for a long time. lol   Once I found this company,  the problems were fixed quickly and their prices more than fair. I love the gal that answers the phone! It makes everything so much easier. Thank you so much Friendly Plumbing!.

My home warranty used Friendly Plumbing and they were great. Quick to respond and I was able to get someone to come out the next morning and handle the issue with my clear out drain. Would definitely call them again.

Satisfied with the work, but not with the communication, front desk attitude, and lack of transparency. Workers were there 1 hour according to tenant but was billed for 2.5 hrs.@ 92$/hour. Also specifically requested call when technician was there to discuss repairs and costs but never received a call.  Attempted to call the tech twice during the time frame they were supposed to be there and never got a call back..when i called the front desk the lady gave me serious attitude...asked front desk to have owner call me not response, emailed and go not response..will not use them ever again..caveat emptor

Friendly plumbing replaced our water heater and it was overall a good experience! We got a new tank and had our new home come up to code. They were able to do a consultation same day, and then they had someone able to replace the heater the next day. It did take a really long time to replace, like 6 hours at least maybe 7, which we were surprised by but they did a thorough job so that's what matters!

Calling was a bit of a pain and we did feel like we had to call to figure anything out, instead of being called with the information we were waiting for, so that was kinda a bummer.

All in all, we have hot water again!:)

These guys are amazing. I called my home warranty people the night before they arrived and they immediately had someone ready to go for the next morning between 8:30 and 10:00 a.m. I told the dispatcher that I needed someone to take care of my leaking sink all before 10:00 and let me tell you- he made it happen !!!. Josh arrived at my home right around 8:30, immediately diagnosed the leaking sink problem, sawed off a pipe with a sawzall, drove to Home Depot for a part, came back, replaced everything, and I had a brand new, shiny, left side sink drain all by about 9:50, 10 min. before my deadline. Very friendly and fast. I loved the fact that he didn't mind wearing booties into my home on the carpet, especially since one of the last plumbers that came out told me that OSHA prohibited him from taking his shoes off in our home ( which is our rule) so he just walked through our home on the carpet with his dirty boots. Not Josh !!! This guy was very respectful, fast and friendly. I couldn't have asked for a more perfect plumber ! A true professional !!! Thank you so much Josh and Friendly Plumbing INC !!! Top notch oufit that put their money where their mouth was and did exactly what they said they would do.

We had them out for various plumbing issues through our home warranty. Carlos was super nice and fixed the more run-of-the-mill plumbing issues with no problem, but he just couldn't figure out the issue with our water heater/recirculation pump. They came out 3 or 4 times and kept replacing the pump, but the issue (had to wait 2 minutes before getting hot water) would still persist. Finally, their dispatcher rather rudely said they couldn't help us and basically said our house was just too big. The home warranty company reassigned us to another company, who diagnosed and fixed the problem on the first try, and now we have hot water in 10 seconds throughout our big house. While Friendly Plumbing was friendly in the beginning, I would not do business with them again because of that last exchange with their dispatcher.

I had a water leak under the house & could not get anyone out the same day.  I called Friendly & someone was here within 20 minutes.  The work was done within 1/2 hour to 30 minutes.  Very reasonable.  They are coming out today to put in a swamp cooler & I only called them 2 days ago.

We had Friendly Plumbing to send us someone to fix our hot water heater.
We got excellent customer service, Carlos made sure everything was right and he did an excellent job. We would recommend your company to anyone that needs a plumber. He was here at 8:30 am.

FRIENDLY !!??????
What a joke... snotty, nasty girl on the phone.
If your unhappy in life, don't be in customer service.

This company also has recently done work on my clients new home. I
will keep you updated on the work done.

Landlord called Friendly because my toilet was leaking on the weekend, and the guy on call Joe K showed up bright and early that morning.  He was on time, friendly, professional and fast.   My toilet was particularly a pain to take apart because he said it was old and the bolts were stuck on tight.  He had all the parts on his truck, he replaced a seal and some other part, and he was on his way.   I would totally recommend Friendly Plumbing and Joe in particular!  Thank you!

Very friendly and thorough. Fixed the obstruction in the tub's waste pipe via mechanical snaking and then replaced some old toilet tank valves. All in the same visit. Excellent job, thank you!

Thanks so much for sending Lee out on my bathtub plumbing emergency he was so professional and hardworking and honest and fair. Saved me from a potential nightmare and everything is back to working order.

They were very responsive and got someone out to my house quickly. The plumber was very professional and friendly. He quickly diagnosed the problem and fixed it in no time. The work was done neatly and professionally. I was very happy with the price.

Friendly Plumbing went above and beyond our expectations on the plumbing job we presented them. Carlos was the individual that performed the work. We had a problem in the underground pipe -- we had  used the services of FP before -- cleaning out plugged system a few times.  Later, we had a misunderstanding on when and how to perform underground work on a different problem. We performed a good deal of work digging up the trench . However this was resolved clearly. Carlos performed amazingly difficult work.  Very friendly, easy to work with, and VERY hard worker.  Solved the very difficult problem presented.  We unreservedly recommend FP and Carlos for any plumbing issues -- from simple to extreme.  Terrific company.

Awesome doing business with this plumbing company for years.  They installed a commercial tankless water heater for me, moved 2 bathrooms worth of plumbing around for me and have handled a few emergencies.
If you happen to end up with a newbie who doesn't quite know how to handle the job, they will definitely make things right and will go above and beyond to assure you're happy.  Ultimately, I now know to ALWAYS request Aaron or Josh.  Their by-the-job pricing is great and their hourly rate is very reasonable too... they don't seem to be double dipping (charging 2 different customers for the same hour) like I have encountered with other plumbers here in Reno.  I highly recommend Friendly Plumbing.

They need to develop patience and know-how to treat their customer.  Called to have my water heater replaced and I was told to get my permit, so I went ahead and got my permit, called them a couple of time and they said they were on the other line and will call back ..

2 days later I get a call from a lady named Julie and she yells at me for getting a permit - which her staff instructed me to do .. and has the balls to say if we are busy why don't you call someone else and have your water heater installed ...  I tried to explain to her that her staff asked me to get the permit and she says flat out says No we did not when she has a bunch of folks answering the calls.

I could care less about this poor business but to call and treat your customer like a criminal is absolutely appalling .. If something went wrong, I would have expected a conversation and not accusations ..

just sad and sorry for this business !!

They came out to my house for a Fidelity Warranty claim.  Fantastic work by their employee Carlos, who not only fixed the issues that we knew about also found a couple of other things that were wrong and it was all covered under the home warranty.  Julie, their dispatcher, communicated well during the lead up to the appointment, and she went to bat with the warranty company to make sure that everything got covered.  Great job all the way around!!

Stellar company. Emergency repair under the house finished 2.5 hours after my initial call. Efficient, professional and FRIENDLY!  They will be my go-to plumbing experts from now on!!  Thank-you!!!

Update: Turns out that the warranty would only cover some of what we needed done (bummer, but not FP's fault.) The plumber left that day saying he would return later after gathering the materials and never showed up again. I got a call from the warranty company explaining why. Then, much later that evening FP called to reschedule for them to come that next Monday to fix remaining issues. Monday came and went and the plumber never showed. Turns out it was a communication mistake with the secretary on the day and time. Plumber came the very next day, right on schedule to fix the issue. Was really timely, detailed, and clean. Showed me all his work at the end and was very organized with the paperwork.

In the end, still very pleased we went with FP and recommend them to anyone with plumbing issues or needs in the Reno area. Very, very happy with the work that was done!

Friendly Plumbing called and cancelled job 20 minutes ( same day)before they were suppose to show up for job.
Rescheduled job for next day, was 30 minutes late with no call to customer in which they said they would call before coming for job. Tech showed up and did not have job sheet and said he only knows of one project, but there were 3 projects  to be worked on that day. Called receptionist and she said Tech has all 3 jobs on his job sheet. Receptionist and Tech were rude and arrogant and appeared not to really be concerned with doing the job.

Did not and will not use Friendly Plumbing.