Best Pipe Installation in Reno NV

THIS REVIEW IS NOT TO BE CONFUSED WITH ALLEN PLUMBING.  I HAVE NOT USED THEIR SERVICE.

On May 14th I placed a call with my home warranty company and was assigned this plumber.  They called me within a couple of days and set up an appointment to meet me on Monday May 20th at 7:00 am.  They told me that they another job just down the street so it would be easy for them to just come over and check it out.  They didn't show up.  So I called that afternoon and the apologized and said they would be at my house on Tuesday May 21st first thing in the morning.  I had to be to work at 7:30 so my roommate met them and showed the plumber what needed to be repaired.  He called and got the go ahead from the warranty company for 2 of the 3 repairs we needed.  He told my roommate that they would get a hold of us by the end of the week.  By the afternoon of Friday May 24th I had not heard from them.  So I gave them a call and they said that obviously they would not be back that week, but would give me a call first thing the following week to set something up.  Well the following Monday was Memorial Day, so of course I didn't hear from them which wasn't not a problem since I didn't expect it.  But I didn't hear from them all week.  So on June 3rd I called the home warranty company and explained the situation.  The rep at the warranty company called them and was told that the plumber had been trying to get a hold of me but I wasn't returning their calls.  I have no record of them calling my cell phone nor my work phone.  She gave them my number again and I was told they would call me that very day.  I didn't hear from them until Tuesday evening after I had gone home from work and he said that he was pretty open the rest of the week and could get it done.  Please call as soon as possible to set something up.  Of course they left the message on my work voicemail so I didn't get the message until Wednesday morning.  I called him as soon as I got the message, but by that time he told me that he was all booked up but could come out at 7:00 am on Monday June 10th.  Well here it is June 10th and he didn't show up.  I have called my warranty company and been reassigned to a different plumber, but I will warn all my friends again using this company.  If I could give zero stars I would.  Terrible customer service.

**Update to this review***  The plumber from Van Allen showed up this morning to finish the job before the new company from the warranty company contacted me so I let him finish the job.  It does not change my opinion of this company but I wanted to give the full story.

We had 4 outlets moved behind our mounted TVs. Not only did Trevor complete this project in the same day, he patched up the holes and textured for us. Couldn't ask for  better service. He will be my first call from now on!

Had some things that needed work in my house, I had my appointment scheduled and Mark came out in the scheduled time and called to give me a heads up! He was super knowledgeable and helpful! Will definitely request him again whenever I need some work done

I have used this company many times for both business and residential work. They have always been fair priced and super helpful! I have talked with the owner numerous times and always had great experiences with him and his workers! Even when I had an emergency issue with the water at my house they were on the phone with me and came out as soon as they could to get it fixed. Have recommended, will recommend, and will always recommend this company! A+ every time! Thank you!

John of Bertani can out to our home on a Saturday afternoon to provide us with expert advice on what should be done to correct an isssue with a shower stall that was leaking.  He was very clear as to how the problem would be correct and shared many tips as to how it could be done in an economical way and still maintaining a high level of quality. He listened to our issues and provide a well thought out solution. We would highly recommend him to anyone who is looking for a exceptional plumber
Rich and Linda Condon
Incline Village NV

The  3 P's.....personable, prompt and professional! I highly recommend Al for all your plumbing needs!

This was my first time connecting with a plumber via Yelp and I could not be more pleased!  Luke arrived a few minutes early, which I really like.  The work was done quickly and the result was a flawless repair.  I really appreciate owner run businesses, they take great pride in their work and go the extra mile.  Ohnstad Pluming is now my go to plumber.  Highly recommend you use him for your plumbing needs and, yes, the 530 area code is correct. :)

John was great. Ultimately he did not provide any plumbing services for our house, but he did spend over 10 minutes with me on the phone talking through all the various potential issues and the various options I could choose. He even had a recommendation to do it myself if I didn't want to have to pay a plumber! Imagine that, an honest business man suggesting something that could take business from himself! He did recommend me to go with another plumbing company, which turned out to be a fantastic recommendation (see my other plumber reviews for details).

John also did offer for me to call him back if no one else could answer my call and fix my issue.

John is a true professional. Thank you very much!

David came and repaired my plumbing issue quickly. He was professional knowledgeable with my issue. I would recommended him for your plumbing needs. He was highly recommended to me .

Roots from some large trees in my front yard clogged my main sewer line (again) and I needed someone to come and clear it out.  Called in the morning and they were able to send someone to check it out that same afternoon.  

David was fast, friendly, and professional at getting the job done.  From chatting with him its clear this company tries to provide a great service for a fair price so they can keep their customers coming back.  Personally, I think they did just that and I'll happily call them again when the need arises.

Don and Son bailed me out of Hot Water heater disaster after almost 6 days without power. Called up a few people, most blew me off, but Don responded  quickly and confidently asking for pictures of the situation. Helwig was not the cheapest but was still very competitively priced. I was impressed with his professional attitude and confidence he could be at my house in 90 minutes to resolve the issue, in fact, he made it over with a new electric water heater in half that time! Long story short, super positive experience from start to finish and I so needed that after no power for a week. They even entertained some additional projects in conjunction with the new water heater and knocked that out quickly and much to my satisfaction.

I have had some terrible experiences with local contractors but I now have a plumber for life! Thanks for the quick response, kindness and job well done Don.

Fernando, helped my client and I with a sewer inspection. Fernando was just great. He was a straight up guy, reasonable in price, and committed to serving the client! He got back to us quickly and stayed in communication throughout the whole process. Would definitely recommend his services!

great friendly service, flexibility with setting up time to get the work done. He was very friendly, knowledgeable, did great work, does not try to sell unnecessary work, even showed me how to get my irrigation system working that I didn't know how to use since buying my home a year ago.

We used Jet Plumbing for about 20 years and we made an appointment for them to come and check a plumbing problem we were having. We made the appointment the week before and they said they would arrive Wednesday between 10-12 0'clock. 12 o'clock came and they had not shown. About 5 minutes after, they finally called and said they couldn't make it today and they would have to reschedule for tomorrow. I do not like doing business with companies that cannot keep their appointments, especially service companies that feel that their time is more important than ours. DO NOT USE THIS COMPANY!

Do not call Rot-Rooter! I called them because my property management company recommended me to. I asked for a basic price and was told they could not give a price. Yet when the technician showed up two days later, he told me that the basic price is $285 for one drain. Had they told me that on the phone I would have said forget it.

Unfortunately, since I had waited two days for the appointment and both my tenant and I had taken time off work to meet him, and because my tenant was so furious about waiting so long with a backed up drain, I had no choice but to tell him to go ahead. I could've had this done two days ago for much less. I expected it to be about $150.

Not only that, I specifically said many times that we needed to be called before he got there because both of us would be at work. That message was never relayed to the technician thereby wasting even more of our time.

Looking at the reviews, had I just taken the time to search for reviews prior to this experience, I could've saved myself aggravation, time and money. Very distressed about this experience. I think that $300 to clear a drain is just absolutely outrageous and I never ever would have agreed to that if I weren't under pressure.

Charles is the man and shout-out to the people working the front desk too for being very responsive and quick.

Charles quickly fixed my water heaters thermocoupler and was responsive when issue with water heater continued. Came back around and carefully looked at the water heater, made sure I was there to hear from AO Smith customer service on the phone. In the end he cleaned it out and got it working.

Also had a good talk about replacing it and the options I have, when that time comes will call him back again.

Customer service, Expertise, Follow-through

our shower head arm had a hole and they were so prompt to get me scheduled for an appointment. the plumber who busted our house was friendly and knowledgeable. i would recommend them to anyone !!

Had a new garbage disposal to install...CNC was recommended by another business in Fernley that has excellent service. So I tried calling CNC 3 or 4 times with no answer, so I left 2 messages at 2 different numbers and no return call after 24 hours. Guess they make more money than they need.

Had to call a company out of Sparks to come do the work!