Jet Plumbing Heating & Drain Services

Our water heater exploded over the weekend. Jet Plumbing was called and arrived at our home within the hour. They even scheduled a repair for the following Monday. The plumber was very polite and professional. I also really appreciated the courtesy phone call from the office to let us know when the plumber was on the way to our home.

I contacted Jet Plumbing & Heating to troubleshoot a furnace for us.  They promised to call before doing repairs (I specifically asked 3 times)...didn't happen.  It wasn't until our tenants called that I had any idea that Jet Plumbing was at the house, found something wrong, fixed anything.  In the end they fixed the furnace without communicating with me in any way, shape or form.  The next thing I know is my credit card receipt shows up in the mail and I still have no idea what the issue was or what exactly they fixed.

Jet Plumbing Saved The Day For Me
I had two clogged toilets  I called Jet Plumbing Jason and Caleb came to my home the very next day, they are so fast  friendly, kind ,hard working men and so intelligent they totally understand all of my plumbing problems, and then they solved all of my plumbing problem fast and easy I have never been so happy with a company these guys did there best to save me ( MONEY ) and actually seems to care about me as a important customer, by taking the time to talk with me about the problem in my pipes and they best ways to fix them ,wow  I was so impressed, we all know how important plumbing is.
The most important thing about my experience with Jet Plumbing is I know this company did there best to save me ( Hundreds of Dollars )

Jet sent Caleb out to unclog my kitchen  drain that was still clogged despite  me cleaning  the trap and not having  the proper auger to get far into the pipes in the wall and under the house. He was  thorough,  efficient and provided education on these issues. Overall,  I was impressed  with them, when no other company could make it out.

Just got cheated out of $95.  It's not a lot of money, but it is indicative of their dishonesty and poor quality work.
We had a major sewage back up through the tub and toilet which required major repairs. (New floors, new drywall, new vanity etc). Jet came out and hydro-flushed the lines, ran camera, and said problem solved, this should never happen again. Call for yearly maintenance.......
The sewer backed up again, less than a week later. They came out, said there was nothing wrong and charged me!
Wow!
Fortunately, I found a trustworthy sewer service that guarantees their quality work.

I had a leak from the back of my refrigerator. I stopped by their shop, @1120am. They said someone should contact me around 12-2, to get the job done. A nice guy, Tom showed up to my door at 1145, and had everything fixed by 1230. Great service, great experience, and they have a future customer in me.$88 for the hour of labor and $30 for the parts. They made my day

They were incompetent, basically.     We had issues with outside AC fans that were in horrible shape.   These guys came out and stuck some wood chips around as shims in the side of the fan housing and charged $75.00 for this.    Needless to say, this fix did not work.
Also, they were unable to do a simple maintenance call because they said they were missing the filters they needed (which we already had ourselves) and refused to go into the attic to see why we had no air flow into the upstairs bedrooms.   It turns out we needed a lot of work on the HVAC system to get the airflow right - we hired someone else to do this.  We also hired someone else to fix the outside fans (and you can be sure they did not put shims into the housing!).
We have never experienced such complete incompetence and lack of concern for quality work .   This company hires people who could care less about their customers.
We will NEVER hire Jet Plumbing, Heating and Drain Svc again.   We would much rather pay someone else to do the work who cares about getting the job done right.

I would like to start that it takes a lot for me to give a business a low rating. However, I am extremely upset with this company. My initial interaction with them was absolutely phenomenal. I talked to the office, they were able to get gentleman to my house the next day, both of the men were very kind. When they left, I believe it was Wed, they said that I would be emailed a quote for the water heater because it needed to be replaced. I had not heard back from them so we called on Friday afternoon and was told that she did not know why the quote was not ready, she would call us back. That was a week ago today. Still no contact. I am extremely upset at the service, or lack there of. Over a week just for a quote is ridiculous, especially when they know my water heater is not working. Extremely inconsiderate and I will be taking my business elsewhere.

These guys came over within 20 minutes of calling! Fast and efficient and prices were great! Would recommend them to anyone!!

I only use JET Plumbing. Four years ago they repiped my home & did an excellent job.  I called them to replace faucets or fix leaks.  Today Bryon & Christopher came out to tackle a couple of things that are beyond my ability.  They were professional & very helpful.  Jason is their foreman & he's great to work with.  Call him with any plumbing issues.

Never have I experienced a company where every single employee I talked to is AMAZING until Jet Plumbing. From Kevin in the office explaining the process of repairing a main water line leak, the receptionists, Joey (leak locator), Tommy (estimator), and the underground crew that actually completed the repair. They were all so helpful and understanding.

Before Jet, I called several plumbing companies that catastrophized my leak situation and scared me with very large numbers ($$$$). Jet told me my options and explained best and worst case scenarios. They found the leak near my water meter and fixed it within 3 hours. Very happy their company exists. Thank you!

My heat went out back in January and Jet Plumbing sent Drew our. If it wasn't for Drew, I'm not sure how I would've felt about the whole thing. He was easy going and very helpful in getting to understand what he was doing with my heater. He had to come out twice because whatever could go wrong, did. He was able to get my heat up and running within a couple days, explaining how to fit the filters into the heating system outside, how the system worked itself, and to call him for any other problems. I will defiantly use Jet Plumbing for any other issues!

Jeremy from Jet Plumbing was a big help with my bathroom sink's, bathroom toilet & installing a new faucet & garbage disposal for me. He did it right & pretty quickly. Very nice work Jeremy & Jet , thanks chris

Jake was great, responsive and honest. If I need help again I will feel comfortable reaching out. Nice to know I have someone local  I can trust even though I am far away.

I can't believe it has taken me this long to write a review for JET. I have used them at my previous residence to replace a pressure tank and repair toilets. They've done work at my new place installing water lines for appliances and repairing showers.

I've also recommended them to friends, family, and co-workers all of whom have been very pleased. They show up when they say and complete the job. I trust them to do a great job and to access my house if I'm not available. Everyone I have worked with there has been nothing but friendly and professional.

I would highly recommend them to anyone.  Plumbing issues are never an easy thing to deal with but they make the process as customer friendly as possible. 5 stars for sure!

Had an amazing experience with Jet Plumbing. I needed a quick fix and they were able to send someone out right away. Joey was extremely helpful and was able to solve my problem at a great price.  Would definitely recommend and will definitely call again for any of my plumbing or heating needs.

I always had excellent experiences with them in the past. In the fall of last year I had one of their employees service our furnace. This Spring, I turned on the AC and somehow the condenser unit wouldn't turn on. I opened the condenser and cleaned it out, it had power and everything seemed to work. I open the AC unit to figure out what is wrong and discovered that one of the control cables to the condenser had been purposely unscrewed and unattached (see photo). Sabotage or honest mistake?

We've used Jet Plumbing twice in the past year. Once for a leaking bathtub faucet and the other was a catastrophic flood in the basement. Both times they were super professional over the phone, got someone out right away and quickly fixed the problem. Their guys are friendly and very good at communicating what the problem is and the best way to fix it. They are the guys we refer to all our friends.

We had to have our home replumbed because we had Kitec plumbing that was faulty. Jason, the estimator from Jet was awesome to deal with. Skip and Carlos that actually did the work were so great. They worked so hard and we had water every night and they even finished the job early. They referred us to a great Sheetrock repair guys as well. We would highly recommend Jet plumbing for all your plumbing needs.

It is rather interesting that Drew who claims to be the business master for Jet plumbing was no where to be found when I kept emailing and calling their office .
He talks about my statements about him and his inadequate office  policies and staff are exaggerated  or the fact had I not lived in California I would have sued jet plumbing .
presenting an invoice and stating this the final bill and then yet present one more bill 2 weeks later stating that we just located this bill .. seriously ?
As a property owner and manager I like to let other property owners know of my good and bad experiences .
There are some vendors that invite repeat business thru hard work and personal relationships and there are others that rather put a lien on someone's property but not pick up the phone and realize that maybe just maybe the person who has PUT $$$$$$ IN THEIR POCKETS maybe has a valid point .
DREW AND JET PLUMBING DROPED THE BALL AND THEY WILL NEVER GET MY BUSINESS .

This company gets great reviews and they installed the tankless water heater for the previous owner.  But when I tried to get them to provide a written quote to replace my current Noritz tankless water heater they wanted to charge me $125 to come out for a estimate!  FORGET IT!  I'll find someone else who wants my business!

First, what we went through with our plumbing problem is something we never wish upon anyone.
We had a slab leak under our house. We spent a lot of money and time on trying to locate the source of the leak, but were unable to locate it. Then we decided to go with Jet Plumbing to do the complete house re-pipe job. This involves routing the plumbing lines (hot and cold) from the garage and into the attic and then dropping pipes through interior walls at every fixture location.
We were very stressed and very concerned as to how this would work and how it would end up. Imagine having over 30 holes total in several walls throughout your house; with most of your stuff in the house displaced to allow for the plumbing re-pipe to be done.
Skip and Ricky were the two plumbers at Jet that came out to do the job. Skip and Ricky did an amazing job with the plumbing re-pipe job. They completed the job in time (5-7 days), and cleaned up each day before they left. We were never without water any day, except for about two hours on the last day. That is phenomenal. Which again says a lot about their experience, professionalism, and customer service.

Skip is an ultimate professional, and a thorough technician. He is very knowledgeable, accommodating, respectful and very considerate. We could tell from the very first day that he had the 'customer' as a priority in everything he did. We feel very lucky to have had him work this tricky and challenging job at our house.
Oh, Jet also recommended a drywall person to come after they were done to finish covering all the holes in all the walls, including the paint job. After it was all done, no one could tell that there were holes in the walls our house.

We hope no one has to go through what we went through with this slab leak issue, but if they do, I suggest checking out Jet Plumbing in Sparks, NV.

Unprofessional behavior from Jet's Estimator, Tom - In response to a simple question, he goes off on a  defensive tirade in a loud angry voice about my attitude and threatens to walk off the job. As we have no hot water, he knows we are stuck as we have to use Jet Plumbing because part of the repairs are the responsibility of the condo association. I have never seen such an immature and defensive stance, and overall, he has a pronounced anger management problem. On a positive note, all of the other employees we had contact with showed no signs of any such behavior.

Called Jet due to faulty water heater. Cold showers are the worst and it went out on a Sunday. So since I didn't want to pay weekend rates, I called Monday and they were able to come at 3:00pm. Albert diagnosed the faulty control valve but too late to get part and get back to our house in time.

We made an appointment next morning at 7:30am. Got a message at 7:00am that Albert was on his way. He knocked on my door at 7:28 and got down to work. Was able to finish within a couple of hours and we had hot water again.

Turns out the part was under warranty and we just had to pay for labor. Albert and Jet plumbing took excellent care of us. Will gladly call and ask for Albert in the future. He was knowledgeable, professional and knew how to get the work done.

We used Jet Plumbing for about 20 years and we made an appointment for them to come and check a plumbing problem we were having. We made the appointment the week before and they said they would arrive Wednesday between 10-12 0'clock. 12 o'clock came and they had not shown. About 5 minutes after, they finally called and said they couldn't make it today and they would have to reschedule for tomorrow. I do not like doing business with companies that cannot keep their appointments, especially service companies that feel that their time is more important than ours. DO NOT USE THIS COMPANY!

The guy was gagging and cursing as he cleared the drian. Made me feel bad for having a backup,  wasn't my fault the home I just got had old copper pipes. Backup was fixed however backed up again a couple days later. I called Rapid Rooter, not only were they more professional but also cheaper and this time it hasn't backed up again they said Jet didn't snake far enough down...will NEVER use these fake plumbers again

Super friendly guy worked on my heater furnace! He corrected what Sierra Air messed up and explained everything in way more detail! He also swapped the filter out for a better one for free! Will definitely be using your services again!

We recently moved into a historical home.  We needed a couple of leaks fixed, drains snaked and garbage disposal replaced and I didn't want a blow and go tract home plumber trashing our older pipes.  I remember meeting Drew Rolley from Jet so I gave him a call and explained my situation.  He assured me that he had just the guy.  Mel arrived on time and ready to go to work.  He replaced leaky zinc composite pipes, snaked drains without hurting the cast iron joints and replaced our garbage disposal; he was friendly and knowledgeable--instructing me about how to maintain the older plumbing without creating further complications.  If I have any plumbing needs in the future I won't hesitate to call Jet.

Needed a 40 year old, 1,500 gallon steel septic tank replaced due to being completely rusted out.  Had 3 estimates provided from 3 different company's and decided to go with JET plumbing.  They were one of the more reasonable bids and friends in the industry said they were reputable.  More than satisfied with the work.  Not only did Randy and Mason install the septic tank in a timely manner so that we didn't have to be without water or plumbing, but they completely shaped the excavation area and even took care of some areas where I didn't have positive natural drainage away from the house.  Great crew that constantly kept us informed and didn't mind questions when asked.  Appreciate the good work guys!!!!

I called Jet plumbing for a leaky tube faucet in the main bedroom.   The first plumber came to the house took the faucet apart and said he had to go back into ok town to pick up a part.  I live 20 minutes from town and it took him a hour to return.   Once he returned a d put the new part in the tube, it was still leaking.   He stated he will have to send another plumber out and he might have to cut into the wall.  He said it was no charge because he didn't fix the problem.  Two days later the next plumber comes out does the same thing the first guy did, took it apart than when in town for a new part.  He came back in a hour and fixed it right away.  He told me the first guy didn't put it together the right way and that's why it didn't work.   He told me they will bill me, both plumbers were in my house for less than a hours and the jacked the price of the part up by 15 dollars.   Both plumbers put the part on switching my hot to cold and cold to hot and charging me for both the plumbers time.  Worst service I have ever received,  will never go back to Jet.

Had the toilet overflow and the shower back up on Christmas day.  Didnt want to ruin Christmas for everyone so waited to call. My husband cleared part of the drain, but couldn't get it all. I Called Jet Plumbing this morning and Mel came out within 2 hours.  Mel was so friendly and got right to the job.  He checked under the house for a broken pipe, and then cleaned the main line of tree roots!  He was great and their prices are very reasonable! Will call them again in a New York minute and will definitely check them out for other services too if needed. Thank you!

We highly recommend this service.
We had a problem with water pressure in our shower that took a few trips to determine the root cause. The company did not charge us for the extra service calls.
The plumber tried to work with us each time he came out to try the easiest and least expensive solutions to our problem. On the first trip he tried replacing a cartridge in the mixing valve and on the second trip he tried adjusting the pressure to the house. On the third trip, it turned out that the problem was in the garage under the water heater. A plumbing part needed to be replaced. Voila! Problem solved! We paid a reasonable price for the replacement part.
The plumber was a really nice guy. Each time we called, he came to our house within 1 day.

5 star!!  They sent Tom out the following morning. He identified the problem with our water heater fixed the problem and didn't try to sell us a new water heater. We were very impressed with Tom and Jett for being so efficient and timely.
The service call and parts were reasonable even though it was Saturday

Good value, good service.  Hot  water heater repair was quick and effective.  The guys worked quickly and did not leave a mess.

We just had another visit from Jet Plumbing Heating and Drain Services. We have used them for most, if not all, of our issues that they take care of since moving into our house in 1999. They have done our new water heater, furnace, several plumbing issues, and I am sure more. Basically, when we have an issue similar to this, we see if they take care of it first.

Last night we had a big plumbing issue, but we were able to wait until this morning (and trying to avoid any after-hour fees that they may have). I called this morning and at first she told me that they could do it between 2 and 4 today. Only minutes later, she called back and said that they have someone in our neighborhood who could come right over. She wasn't kidding! It was less than 5 minutes!

Eddie did an amazing job! Very quick and super efficient! He has not been to our home before, but every single one who has, has been amazing!

This time he did something in the backyard right at the back of the house with a bare cable to clear the line. It only cost me the minimum. I am definitely impressed once again!

Although Jet was the 3rd place I called it was the BEST! Appreciated Travis and his attention to detail. He did a great job with the installation - quick & efficient. We are very happy with this installation. This was not an emergency installation it was in advance as the WH was 15+ years old.

Call #1 - owner was in Sparks & thought Stead was to far. Yet all the 'rave reviews' were from folks out of state

Call # 2 - owner yelled at me because I had already purchased my water heater.

Jet Plumbing - GREAT!  They didn't care that I had already made my purchase they did a fine job just installing it.

This is a rental - I've got my own home that will need some plumbing work in the future and guess who will get the job!  Thank you

Jet arrived within minutes of us requesting their service, taking our circumstance seriously. Aaron confidently and quickly took care of a main water leak we had discovered. They responded with a high level of urgency and added more value than expected by installing a solution that will last for years to come.  Couldn't be more pleased with the responsiveness, professionalism and high quality work. Thank you!

I appreciate their on time response and professional attitudes of Larry and Bill, the estimator.  If you call Jet, and they use the sewer line camera, watch it, very interesting.

Super disappointed with Jet Plumbing!They charged 4.50 hours of labor to replace the pressure tank in the tank in a toilet and to clear one P-trap in a sink. The total cost was $669. We could've had a whole new toilet installed for less. Ridiculous!

What an unfortunate choice. On the first call they wanted a 105.00 trip charge to Fernley even though I told them one of their techs lives around the corner from me. A manager came on the line and agreed if I scheduled a first in the am appt that we could waive the trip charge. I scheduled the day they chose. Friday between 8 and 10. My wife had to rearrange her day to make that work but that was ok.
At 830 friday am l got a call that said there was a scheduling problem and we would need to re schedule.
Again i spoke to a manager and he got someone out there with out a trip charge and said he would discount the labor to 75.00.
Tech arrived at 932am.
They knew they were installing a neuvo water filter and he didn't have the right stuff to install it. He had to go shopping at lowes.
The filter was already hung and the pipes routed through the wall.
The tech did a good job of installing the filter.
My wife called me and told me he was done. Time stamp was 1136am. 2hrs and 4 minutes. This should have been a 1 hr job.
I paid for his shopping trip. He charged us 2.5 hrs at 85.00 per hr and almost 150.00 for 40.00 of copper pipe.
I called the manager again to complain. He assured me he would research the issue. It has been a week and no call back.
Buyer be ware.

If you live in the Damonte Ranch area you need to know about Jet.  We learned (too late) that in this area the construction of slab foundations and plumbing installations (read: cheap) were not sufficient to protect against pipe leaks due to elements in the soil and ground water.  So we are among the many (read: over half of our village) with a leak in the slab.  Called Jet and Jason came out right away, gave a competitive bid and were able to start within a few days.  Skip & Ricky did an awesome job digging, rerouting the pipes from the slab to ceiling and to each faucet and water outlet.  Not a pretty project, but finished in promised time frame.  They cleaned up pretty well... (hey, they are guys!).  I have seen the results of another company that was not as careful or professional.  Highly recommend Jet.

Was referred to by home warranty company to fix a leaking bathtub faucet. Tech came all the way out took pics and left, saying he would be back the following week. Never showed up or called. Come to find out told warranty company that work had already been attempted, even though I just moved in. Claim denied since their lazy tech did not want to do the work.

Jet charged me $135 to give me an estimate. No work was done for this initial visit. Only a bid was provided. Many other companies give free bids.

The price to replace a pipe would be $1210, they said. When I tried to get work scheduled before 10 days, they raised the price to $1800. I called them to ask for the old price back. They agreed. But after waiting all day for them to show up, on Friday evening, they said they would do the job for a total of $1535.

Expensive and unreliable. Constantly changing price.  Get everything in writing.

Don't wait for them to show up. Years of being their customer is worth zero. I advise shopping around.

I have been promised a kitchen in normal repair for this evening. Will shall see.

All work was done via a home warranty.  Personnel are courteous and knowledgeable.  All the work done was completed on time and with a high level of workmanship.  Brad and Didi (sp) are great to work with!  Would highly recommend.

Needed a faucet repaired. Came out and gave a free estimate and recommended complete replacement. No charge for the estimate. Decided to buy  nice pull down style from home depot and called them back had next day service and install. So easy. They are also very polite. Check out their website as well got a 10% off coupon on service i wouldn't have minded spending 100% on.

Very fast and easy service, called late Friday afternoon, and was able to schedule a technician first thing Monday. Jeremy came in and knocked it all out within an hour, and charged a very reasonable price. I am very satisfied with his customer service, and was happy with his work. Cannot recommend them enough!

Jet Drain spends so much time servicing homes in the old Southwest -- they ought to open a branch office here.

The reasons for this are:

Houses over 50 years old
Trees 75-100 years old

Many of the houses still have the old clay sewer pipes. Our's did and what a boon that was for Jet drain until we installed the more tree root resistent modern sewer pipes.

The prices are about the same as those charged by other plumbing services... so what sets Jet Drain apart?

1. The company keeps its word about what time servicemen will arrive.

2. Service trucks are outfitted with everything needed to perform your service.

3. Each Jet Drain service man sent to our home has been well-trained to do the job.

Thanks to Rodney and Sean for the great service and coming to my need to complete my shower addition! I could not ask for 2 better men to come into my home and make this happen!
I will use Jet Plumbing and ask for Rodney and Sean for any of my plumbing needs! Great asset to Jet Plumbing.
Thank you both!! VERY appreciative!

Highly recommend, Tommy was great throughout the whole process. Was quoted a better price with Jet Plumbing than with other local and big business plumbers. They work with you and are patient, they give you all the info you need about the job. They don't give you the run around and get back to you quickly with a quote and date of when the job is set to begin. Just go to Jet plumbing and don't worry about your plumbing problem as they will fix it.

Requested specialized hydronic water heater replacement on a Friday... fully installed and working by Monday.  Professional, great communication with office and easy payment process.  Most importantly... Tristan and Jesse are skilled plumbers that really know their trade.  They informed me of different issues during the process, cleaned up the jobsite and were super professional all the way.  This is how to run a company - highly recommended!

We had a late night emergency over-flowing clean out and plugged toilet so I had to call a 24/7 plumber. We have home owners insurance / warranty that covers plumbing issues however due to the time and severity of the problem we didn't want to request a service and then wait a day or so for them to get back to us. Jet was who they sent out last time and they did the job fast and efficiently so I figured why not use them again.

We called about 10:30pm, Daniel (Jet Tech) came about 11:10ish and quickly cleared the clean out! He was fast, polite and professional.
When billing / rate came up, he said for the time of service it would be $250/hr! For us, that's a lot of $! I wish that would've been told to us when we called for dispatch. After talking to Daniel about our warranty, he said they could figure it out with the home warranty and we could just pay the $75 service fee we would've paid. I was so relieved. I appreciate Jet for being able to work that out for us!
I recommend Jet for any plumbing issues, for sure.

I booked an afternoon appt a couple of weeks ago for a water heater issue.  I told the scheduler I could only do afternoons.   The appt was for today and they left a voice mail this morning that there was a cancellation in my area and they wanted to come over then (in the am).  

I didn't get the message until leaving work to be home in time for the afternoon appt.  I called Jet and they said that my appt had to be cancelled.  Sooo... since I couldn't accommodate their morning cancellation they cancel my SCHEDULED afternoon appt?!?!

I had used Jet multiple times in the past with no problems.  No more.

Just don't! This company is a fraud, lies to me about TRPA regulations, claimed they needed to have heavy equipment to dig, Hoffman plumbing came out A week later with 2 guys, 2 shovels, no heavy equipment, no blocking off lanes on Highway 50, and did it in a half a day for 1/4 of the price they quoted. COMPLETE JERKS AND RIPOFFS!! Just don't!!!

My 10 year old Bradford White water heater died on one of the coldest nights.   A neighbor recommended Jet Plumbing.   The phone reps were personable and efficient.    They dispatched Rick C. a day earlier than scheduled and he had it back up and running in about an hour -  and  - at a fair price.   He explained everything along the way.  The part was on the truck which made the process even smoother.    Highly recommend this company and will call again if plumbing services are needed.

I am so pleased with the service that I have received from Jet Plumbing. Today Mel and Aaron fixed my leaking drain in my kitchen. They were friendly, professional and efficient. Plus, they knew what they were doing!!  I highly recommend this company!!  Thank you!!

We own a business in Reno and our next-door neighboring business had plumbing issues. They asked if they could have my key to let the plumber in because the sewage is all connected. Jet plumbing came in and removed both of our toilets. They also put a hole in our wall which was left un-repaired. When they reinstalled one of the toilets, they did not put in a new O-ring and therefore there was a leak. The leak caused black mold on the floor. They sent someone over to remove our flooring. The guy did a halfway job only removing part of the flooring which left some down that still had black mold. We then proceeded to remove the rest of the flooring ourselves and fix all of the issues. Jet had offered to have someone do the labor on it but after they did such a halfway job, we went ahead and reinstalled the flooring ourselves. I have asked them to pay for the flooring which is less than a few hundred dollars. I also asked if they'll come back and put the toilet in with a new O-ring and they flat out refused. I will never do business with this company and I would recommend that you do not either.

Larry was knowledgeable and efficient. He was also very fast. I had roots clogging my drain out in my yard and he ran his equipment through twice to make sure he got everything. He was here less than 30 min and I can use my plumbing again.
Thank you Larry

The worst service ever!  After being overcharged by them for years,  I called about an underground water leak.  A guy came out, looked at it, never lifting a shovel.  Then told me the live tree would have to be removed by their backhoe guy to fix the leak.  He said it would be around $3500.  After a professional landscaper capped it, I received a bill from Jet for 245.00 for that incorrect estimate.

Before that incident, they sold me an overpriced water heater.  When it began flooding the pantry and carpet, I called them to ask how to turn it off.  The girl said she was new.  She'd call me right back.  After googling it and stopping the water flow, I called again, to have them repair it as it was still under warranty.  Since she never called me back, I jokingly asked her if they had ownership in the local carpet co.  I again waited.  I again called.  They said they didn't want my business because of that and the estimate issue.  Unbelievable.

Technician Ed came over to fix my A/C as it was hot as hell in my house. He tested the inside and outside systems. All readings were great and the A/C system was in good operating condition.  He then went under the house, where he found an air duct totally disconnected and blowing A/C under the house instead of into the house. Problem solved. Worth every penny as I'm handicapped and can't get under the house to check stuff like that. THANK YOU!

My cast iron sewer pipe under the house has corroded and left a huge puddle of waste under the house.  A company came out to clean that up.  Then I called Jet to fix the plumbing problem.  Apparently, there was at lease 6 areas of corrosion in the cast iron pipe.  Jeff Erickson, the plumber, came out to check the job around 4pm on Thursday and didn't have time to do the job that day but he duct taped the leaks so I could at least run some water.  He promised to be back on Saturday at 9am to do what he figured would take 4 hours.  It only took about 2 1/2 to 3 hours total. Jeff always has a smile on his face.  You can tell that he likes his job.  He said he's been doing it with his father since he was 15, in California.  He removed the corroded pipe for disposal, thank you!  Now instead of cast iron, I have ABS, strapped above the dirt and plastic.  From now on, Jet will be my plumber of choice.

The five stars started when I told the girl on the phone that my water heater was not working.  She said we would get a same day service call.  She called back to let me know the service tech was on his way.  Frank diagnosed the problem and ran to the shop to get the parts needed and returned to finish the job of repairing my water heater.  Frank also patiently explained everything he was doing to my very inquisitive husband.   Awesome.  You would think so too if you were without hot water and considering staying in a hotel until it was fixed.

I had actually called a different, well rated, company but after I left a voicemail they did not return my call.  It was noon when I abandoned them and called Jet.  Thank you sooooo much Jet for taking a late call and still getting it done.

This company only cares about money, not their customers. They don't like you ask any questions on the bill and if you did, they will dislike you. And they charge you the time from they leaving office, so you're responsible for time cost them due to traffic jam. And they don't listen for your reason, and they don't admit their accounting error and accuse you for non-payment.  We have given them so much business and we paid them each time. But they won't even trying to understand your point view, they are just simply very rude in dealing with their customer needs. Do not recommend them to anyone. Stay away from them because all they care is money, every minute of it, not you, no customer royalty. I'll give negative stars, they don't deserve any stars, but yelp forces me to chose a star

JET is awesome as always! They did my whole house remodel and then some follow-up top out stuff! Shout out to Jeremy for hooking up my bar sink and ice maker yesterday. Awesome job and great guy!! Everyone at JET is awesome to deal with and they know their trade!!

Very disappointing; I contacted the company based on reviews in Yelp, spoke to Tony and he was supposed to call me back but never did; I tried again but received not a very positive response.

Fantastic service. I had a blockage in my kitchen sink. It needed to be snaked.  Same day great service. In and out in less than 45 minutes. Checked and double checked that the blockage was cleared.  Totally reasonably priced.   Thanks Mel !

I am a property manager and recently had an amazing experience with Jet.  Tommy is just about as good as it gets.  He is honest and up front with his information when assessing a job.  In this particular case I had a failing sewer in at an older home in Sparks.  Instead of going straight to replacement of the whole line he recommended the line be viewed with a camera to see where the problem was located.  At the onset  Tommy was up front and honest presenting me with different options.  I approved a patch and repair.  Once into the job it was made apparent that  replacement of the line was unavoidable.  Tommy kept me informed as the changes developed which allowed me to represent my owners best interest.  Jet -Tommy went above and beyond the call of duty with customer service in the fore front of each decision.  What an asset he is to Jet Plumbing.  If he is representative of the caliber of employee which Jet employs they will always be included in the biding on jobs I have.

Mike came on time. He was familiar with old Mobile Home heaters. He didn't look down his nose ... throw up his arms and say replace it- without diagnosing the problem like the other company we had in after moving in during June trying to prepare for winter and our budget.
When he left and since we have been toasty warm. With a secure feeling that we are safe using this relic from 1970. We anticipate a long relationship with Jet plumbing and heating.

What a horrible experience I had with this company. They were hired for an inspection for a property purchase in 8/22-which they said was fine. Less than 6 months later I had an emergency plumbing service need that they were unavailable to help with. I paid that and needed a quote for redoing pipes, likely a $10K job-did I mention that 6 months ago they said it was good to go? I asked them to come back and quote a comparison -they came out and said another guy needed to come out and it would be another week. The day before they called and asked me to pay for the guy coming out to quote. Horrible experience, horrible service, and can't even stand by their own work to which we they supposedly warrantied. Don't call or use this company, you don't matter as a customer at all-they will overcharge for work they don't do.

Extremely disappointed with the level of customer service from this company. Having moved from Florida, having the irrigation system looked at making sure it was prepared for the winter was a concern. Today I looked out my front yard to see the sprinklers on! Very surprised and upset I called the company right away and was told that because the receipt only said Irrigation system and nothing else. They would not fix it. Knowing this could do very bad damage, it surprises me that they would leave a customer hanging with no solution. I advise potential customers to ask technicians to write exactly what was verbally said.

This is a continuation of my original review. Waited 2 WEEKS to get the A/C repaired in our office, it was 90 degrees outside AND 90 degrees in our office!  I would NEVER use this company for ANYTHING!  To top it all off, they fixed two toilets in the ladies room in our building and DIDN'T BOLT THE TOILETS BACK DOWN!  Amateurs at best. If you want things done the RIGHT way and in a TIMELY fashion, call Desert Air!

Service was exceptional faster than I expected, very nice and about half the price I was thinking it would cost to fix our sink. Would recommend them to anyone!

You have to date a few to find the right one. I guess it's the same with plumbers. We had a pretty terrible plumbing problem at our home that was proving nearly impossible to locate and suss a solution. It was a big leak under our slab, causing sewage smells and rampant sewer flies for months.

After 5 plumbers (some top names in Reno), most were not interested in taking it on, misdiagnosed the problem, or priced the job at $30,000-plus to jack hammer our entire downstairs.

The 6th plumber we called was Jet Plumbing.

They were able to locate the problem and offer a real world, affordable solution. Jet scheduled us promptly and got our issue resolved, working overtime to fix it all before Christmas. Their communication was excellent, their technicians polite and knowledgeable. Kudos to Randy, Joe and Joseph, Tommy and the entire team at Jet for excellent service. Recommended.

My HOA has needed Jet Plumbing quite a bit the last two years.

Laguna Terrace is an older community built in 1978. So the last two years Jet has been called to the property for four pretty good sized water leaks, one wasn't really a leak, it was a flat out gusher. We had a new water feature in front of four homes and a decent sized stream flowing across the drive and out the gate.  

Because the community is older, there are many older residents on fixed incomes. Jet has kept this in mind after accessing each problem. The representative from Jet and Nichol from Management Trust (our management company) go over the seriousness of each incident. Prioritizing if it can be on a wait list or is an emergency. This helps save weekend and overtime rates on our budget.
We always get decent notice of their upcoming schedule. We have to notify the entire community of 36 homes when they will be losing water for and entire day or longer.

One of our last issues was so severe a 6 foot by 12 foot and 6 foot deep hole had to be dug. I was concerned about landscaping that was lost and fences that would have to be replaced. I was so excited when I checked out the completion of the project. OMG ! You couldn't even tell anything was done. The sidewalk had no chips. All the trees and shrubs are thriving. The zero scape rocks where all put back.  I'm glad I ran into the lead guy yesterday, I wanted him to know how fabulous it looked. I couldn't get over the effort they made to make it look perfect again. I really thought it was going to be an added expense to put the enclosures and landscaping back.  

The crew has always been thoughtful where trucks and other equipment are placed on the property not to disturb the residents too much.

Hopefully we won't need Jet the rest of this year. Love you guys but four visits in a two year period is tough on the budget.

We have used Jet Plumbing, Heating & Drain to handle a number of plumbing issues over the year (installing new fixtures, dealing with clogged drains, etc) and we recently tried out their heating and cooling folks when we arrived home from vacation to find our air conditioner not functioning properly.  We called Jet and they were able to send someone out within a few hours and the repair person immediately found the problem  and fixed it. Things have been working great ever since then. In the future I'll be turning to Jet for all my heating and cooling repair and service needs. I highly recommend them!

WOW! Admittedly was nervous hiring a real plumber instead of a coupon guy or worse yet a Craigs guy.  Not any more. The tech they sent, Nico, was everything i could have hoped for.  Knew his stuff, polite, prompt and efficient. Best thing?  I have hot water!  Thanks Jet for sending Nico my way.

Called them and they came out.  Water was still going through the drains when they came. 2 hours after they came the whole house backed up. I called right back and was told there was no warranty for their service and they would come back but it would be cost the same amount again.  The problem was made worse and no warranty.  A

We had a garbage disposal that wasn't draining the water out properly.  The dishwasher drained fine.  After 3 months we decided we needed to get it fixed.  We called Jet Plumbing and they were able to come out that afternoon.  Jeff was just great.  He used a rotor to clean out the lines.  He was very neat...no water spills anywhere.  They are also very reasonable.  Now we wonder why we waited so long to call.  I would definitely call them again whenever plumbing repairs are needed.

We have had Jet plumbing out two times and we are very happy with the work Rick D. Has done. He took the time to show me what the problem was and how he fixed it. Punctual and friendly. Would definitely use them again and will request Rick D. Be our guy. The office staff was also very friendly and prompt in returning our calls. Thank you!

I chose JET based on friend's advice. I'm so glad I did !  I had 4 estimates for My re pipe  job and was impressed by the knowledge and expertise of 'Jason' the JET pre fielder/manager.  On the scheduled start day Mike R and JR showed up right on time and ready to go. From the beginning and over the next 3 days  their  professionalism, politeness, and experience really shined ! They went above and beyond what I expected.  Our time without water was minimal. I was made aware of every step of the job. These 2 guys are a real asset for JET and because of the employees and service like this I will always use JET for my plumbing, heating and drain needs.   Robert.

I cannot say enough good things about this company. After getting multiple bugs to replace my water heater they came out as soon as possible and came  in hundreds under the other companies. They had the work completed within 24 hours. The office staff and Jason were so nice and professional. I will continue to use them with any plumbing issues I have.

Rick Dubuc was our plumber, and he was great!! We haven't been able to find a good one here in town. He come over and knew exactly what to do and wanted to fix everything the best and right way. Super helpful and great conversation.

Shelby, Tommy and the team that came to our house Nov 2022 were amazing. They repaired our water main and did a great job.
They had to come back out again for another reason and continued to make sure we were taken care of.
Would 100% recommend this company.

We had these guys come out to help us get our gas dryer hooked up at a home we're moving into.  First, they were 3 hours late.  It's cold out and they're busy so I'm okay with that-- but they didn't call at all, they were just late.  It took them about 5 minutes tops to hook the dryer up to the gas line but they couldn't fully install it because I didn't have a vent-- and they didn't bring one.  Given they knew they were installing a dryer I would think they'd come with this handy.  

I next asked them to please look at 2 other items in our home-- a leaky faucet and a clogged toilet.  The plumbers (there were 2) told me that they were on a tight schedule, and had only come out to look at the dryer.  This was pretty laughable given that they were 3 hours late!  They said they could do it only if it was quick.  So they head into the bathroom and after looking at the toilet say it probably just needs a plunger... again, they didn't have this equipment handy (nor did I since I'm in the process of moving into this house).  A plumber with no plunger-- really!

So I'm thinking third try will be a charm-- the leaky sink in the kitchen.  They spend a half-second turning it on and off and then say probably the cartridge.  you should just replace the faucet.  I'm thinking at this point that they probably didn't have any tools or spare parts to really assess what was wrong or fix it so didn't bother asking any questions.

I would definitely not use Jet for any type of service again.

After a VERY bad experience with a different plumber, I needed to completely replace the sewer line at my house. After getting a bid from Jet Plumbing, I called a plumbing inspector with the City of Sparks to ask what he thought of the company. He said, in his experience, they always did high-quality, professional work.

I hired Tommy and his team to replace the sewer line, and am VERY happy with their work. They went way beyond what was expected, despite some surprises we found when we dug up the line and saw how badly the previous plumber had installed it.

Jet has restored some of my faith in people. They're honest, professional, and they do great work.

My wife and I rented a condo and discovered that the shower in the master bedroom had no water pressure. We contacted the management company, they sent out their handyman he could not fix the issue so Jet Plumbing was called. The first technician to show up was fine, he was on but had to order parts to fully resolve the problem so we sent an appointment for the following week in the 8-10am timeframe. Next week around 9:30 I call to find out where he is and am told by dispatch that my appointment was changed to 12-2pm they just forgot to call. I had to get to work at that point so had to reschedule. The next day the plumber was out on time but he did not have any of the parts he was supposed to order so he cleaned out a few things and left problem still not resolved. So I contact the management company ask them to again send out a plumber. Jet calls again I explain what has happened so far, they schedule an appointment for 4-6pm the next day. I ask if they have the parts they assure me they do. The next day they call to cancel since they don't have the parts. They call back a week later to reschedule now that they have the parts we set it for 4-6pm again they call at noon that day and cannot make it. We reschedule for the next day from 4-6pm. They call at 3:00pm and cancel asking if they can do it in the morning since they are not sure they can get the issue resolved in the 4-6pm time frame. I ask the person why no one said that in the first place instead of just cancelling two back to back appointments, he blamed dispatch. Finally new plumber comes out, seems to know what he is doing replaces the parts and all seems well. Aside from the fact that our shower no longer has a cold setting the pressure works and I am not letting them touch it again to recalibrate the settings.

There is nothing more alarming than a stopped-up toilet late on a Friday morning just before a 3 day weekend. After receiving a recommendation from a friend I called JET DRAIN. What a smart move in my part. It is now 2:45 and I just wished Robert a Happy Nevada Day as he left my house. What a miracle worker that Robert is. He did an extraordinary job and did it efficiently. I would definitely call them again and of course ask for Robert.

I am visiting my folks here in Reno and noticed the drain in the guest bathroom sink was not working.  My mom called Jet from a referral given to her by a neighbor.
Edwardo came out and was the nicest guy! He was so polite and figured out the problem right away.  My mom asked him about the leaking hose bibs out front and he took a look at those too. He came back with a very fair quote for that job and explained everything to her very clearly.
I was very impressed with his professionalism and custom service. I feel very comfortable having him come back to finish this job for her even if I am not here.

I Was really impressed  with the service we received today from this company. Our plumber's name was Frank, he was friendly, helpful and professional. I believe we have ourselves a new company to call in our time of need. I definitely recommend this service.

BEWARE!!!  This company started out seeming ok but then things turned around real fast.  We had an appointment for a Friday to have a water heater replaced and our pipes fixed.  They said they would be here between 10 and 12.  Its 1230pm and they were not here yet.   I call them and they acknowledged that i had an appointment but there must have been a glitch in the system and my appointment got deleted somehow.  The manager said that he can send someone on the Saturday but then i would be forced to pay the higher rates.  I asked why i would have pay the higher rates when the company was the one that messed up.  He said because its Saturday and those are just the rates.  He finally said well i will do Monday then and give you a 100 dollar discount.  Are you kidding me, i get a 100 dollar discount for your mistake and i go another 3 days with no hot water.  This manager and the employees never apologized and were so rude. I ended up calling another company and told them what was going on.  After hearing my story they said let me guess, it was Jet Plumbing.  That actually made me laugh and they felt bad for my situation right away.  They came out on Saturday and charged me regular rates to help me out.  Jet was going to charge at least 2,150 for the work.  I ended up getting it done for about 1,200 with the new company.  Saved a lot of money.  Stay away from this company.  Very rude and overpriced.

Do not go with Jet Plumbing!!
I first called them for a leak in my bathtub. They came fix the problem and try to charge me for 1.5 hour while the worker was in my house 30 minutes.
6 weeks later the bathtub was leaking again. I called them back so the same plumber can fix it once and for good. Not only I had to pay for it but I was charged AGAIN for 1.5 hour + other cost for a total of $230. They are lying about the amount of time spent and adding as much extra as possible. Not to mention that the problem should have been fixed from the very first time!
Please, find a hon nest company who is not trying to take advantage of you!

This  company came highly recommended by friends. I had a leak in my circulation pump on a Sunday and Jet was able to send someone out within 2 hours. The extra cost for coming out on a weekend was more than reasonable and saved me peace of mind and time off work should I have had to wait until later in the week. These will be my new go-to plumbers!

SUPER quick response time, they couldn't make it out day of but made it out the following day.  Their office staff was quick, courteous, and attentive and called when they said they would.  They also made sure to call me 15 minutes before they came out in the two hour window time frame they gave me so I could leave work and meet them at home.  They handled three issues, including a major sink leak and irrigation shut off, quickly and efficiently.  I would absolutely use them again.

Had a leak at my recirculating pump. Called and got same day service. Was given a time frame of 3pm-5pm and was even called to let me know when the technician was on his way. Tom was very friendly when he arrived and fixed the problem in less than an hour. Very happy with the entire experience, would recommend this company to anyone. Big thanks to Tom for the great service!

We've used Jet Plumbing on three separate occasions, two of them separated by years, yet they already had all our information on file.  The staff was courteous over the phone and the technicians are polite and knowledgeable, not at all condescending as some professionals can be.  They are our go to for plumbing.  Great people to work with.

Jet Plumbing sent Aaron out to work on our pipes, he's a great plumber btw. We had a pipe break under the house and he did a great job fixing it. The repair went fine but as soon as the repair was made Aaron discovered a clog and called Larry to come snake the clog. Larry got to the house at the end of day and could not get the snake to reach the clog. Larry put the pipes back together and told us not to touch them, that they were barely holding together. He filled both sinks up with water and then started tugging at the pipes he just told us not to touch. The pipes came loose and flooded my kitchen floor. Larry started yelling at us to bring him a bucket. YELLING! My boyfriend and I are both disabled and we were having to run around trying to find a bucket because he wasn't prepared. Instead of getting a shop vacuum immediately Larry fixed the pipe. The water sat on the floor even after I voiced concerns to Larry about the possibility of my floor warping. He finally cleaned up the water but the damage was already done, my flooring started to swell. Larry filled up both sinks with water, again. He said there was a slow drip but he put a bucket under it and he'd be back in the morning. The bucket overflowed during the night because the slow drip turned into a constant flow. Larry didn't show up in the morning, we had to wait all day for him. He finally showed and brought a longer snake. It took him 5 times to unclog the clog and the entire time my floor was becoming wetter and wetter. Larry finally left and I was in tears. A simple unclogged drain turned into a nightmare. My boyfriend called Jet Plumbing to let them know about the damage and they sent a supervisor the next day.

The supervisor showed up and basically told us the damage couldn't have happened with a the little bit of water the plumber said he caused. We told the supervisor Larry released two full sinks onto the floor. He took pictures and left. When he came back he said It doesn't look good for you guys. We don't know if that damage was caused by us or not. Our guy said he didn't do what you said he did. Besides, that kind of damage is done by water being on the floor a very long time. I sent pictures to flooring experts and they say there is no way this happened by our guy. The owner says he'll talk to you but it doesn't look good for you.  My j dropped!

No longer is the customer always right, now it's the customer is always trying to get a freebie. I just wanted my floor to look the same as before Larry got his hands on it.

The owner of Jet Plumbing came over. Luckily he approved the floor repair. Even he saw this was Larry's fault. Larry should have been a stand up guy right away! He should have admitted to dumping the sinks. He should have admitted to not bringing a bucket into the house BEFORE he pulled on the pipes. He should have NEVER screamed at us to get HIM a bucket while water was rushing all over the kitchen. And the supervisor should NOT come into a home and automatically think someone is out to rob the company. It's bad business!!

I'll never call Jet Plumbing again. Not because of the damage, stuff happens. And not because we don't like the previous work they did, Aaron is a great plumber. It's because of how they treated us.  Thanks to this nightmare I will not only take photos before, during and after all future home repair jobs, I'll be hovering like a stalker and I'll video tape the entire process.

*In response to the owners comments below.... I am the owner of the property. I stand by everything I said in my yep review. The flooring in my house was brand new. No mold was found. This is just another example of bad business. Trying to find an ounce of fault to point towards the customer because you got an honest review that you didn't like. Bad business.

Not a professional organization. These guys will come to your house and do zero troubleshooting, they'll just throw parts at whatever needs to be fixed until it starts working. Not only that but every time whatever part they guessed was broken doesn't fix the problem it's gonna be about 2 days until they come back with another part to throw at it. And you can forget about them doing anything on a weekend! Theyll just come look at it, verify it doesnt work and then give you some kind of excuse about how they cant do anything until their office is open, well then why even send a tech in the first place!? I'd find a handyman on Craigslist with a multimeter before I ever called these clowns again.

Called Monday morning and they had someone out by 2PM to fix my broken water shut-off valve which was preventing my hot water for my kitchen sink....Paul fixed it in no time (and also double checked my husbands dishwasher installation).  He also let my husband watch and gave him tips for next time he breaks something...  ;-)  ha....

Great to have such a service oriented team helping with my plumbing needs. Just moved here from CA and had a few leaky faucets and an issue with a tank-less water heater. It's all good now, thanks to Chad at Jet Plumbing, Heating & Drain service. Truly a great service company. I would use them again if needed.
I set up the appointment. They were able to come earlier and called before to check if earlier than planned would be ok. Job was done professionally, with care and concerns for my home and surroundings.
No muss, no fuss! Good Plumbing! I'm satisfied!

After realizing all of the pipes in our home had to be replaced, we called around to several companies to get an estimate. Not only did Jet's customer service set them apart, but they were also the only company to have spare parts of the faulty pipe.  This allowed them to give us a temporary fix to get our hot water back on until we could get on their schedule. Further, their quote was the most competitive! Skip and Albert were very communicative and answered all of our questions. They were super professional, respectful and made quick work of the job. All of the other estimates/quotes we received prior to selecting Jet, described having to jack hammer through our tile, but Jet was able to successfully replace all of the pipe without destroying any tile! This was a huge relief as we do not have many extra tiles. I would definitely recommend them!

At first they were great and then.... Not so much. (Which is why I gave 1 stars.)  The first year we used them, they fixed the problem with our central air and it worked all year. This year the problem came back and we asked the property management company to call them back out because of how great they were. (My mistake) A month long disaster, another company had to come fix it and even fix the hoses they cut off?! What?! They came out 5 or 6 times during this month and couldn't fix it? Not to mention one of the ladies that answers the phone is extremely unprofessional and rude and should NEVER speak to a customer in that manner. Or you could just not work in customer service, lucky for them the other one I talked to in dispatching was nicer. I expected more out of a big well known company like this.

I called because I had done some troubleshooting on my water heater and determined it was the heating elements, but could not remove the bottom one. It was too tight, element socket kept slipping off and my tenants needed hot water. The tech was good on the phone before and prompt to the call. However, he showed up cut the metal on the water heater, cut out the insulation leaving it on the ground, used a pipe wrench, put in the element I bought and left. No phone call- hey I'm about to damage your property and charge you for something you could have done- and then just left the mess. Very unprofessional, I could have done that myself for free. The whole point of calling a professional was to avoid damaging the water heater. Nothing...then a bill two weeks later for $173. Don't believe the website, all that crap about quality and service. Do it yourself or try someone else. D.

I have a leak from the expansion tank. I called Jet and they stated they would be there between 1500-1700 hrs., A little after 1700 hrs. I called Jet to get an update. Jet stated that they are a bit behind and forgot to call me. When the technician arrived and saw the hole in my expansion tank he then said he didn't have one on his vehicle. He called dispatch to have them make sure they got one from Sparks the next morning. I was then told that a technician would be at my house between 1100-1300 hrs. I received a call from Jet this morning saying they can't get an expansion tank and would out Monday to take care of the problem. That is not acceptable. Now they are trying to make good and stated they will be out here between 1200-1400 hrs. I am a retired fire fighter and the way Jet is doing business would be like me going to a fire without water. Not prepared.                            

Paul the same tech got here to replace the tank. He stated that dispatch had called to see if they could come out Monday seeming I was not an emergency. That would not work cause I would not be home. Emergency or not if the tank would have been available Friday they wouldn't have to come out Saturday. Paul was nice and took some money off the bill... Thanks Paul

Needed help on my  my mom's house out side faucet. in Carson City she was having some problems so I I called  them over there , had to go under her house super nice guy excellent work fast reliable and he  didn't take advantage of her on  the price , I was absolutely pleased so was my mom. thanks jet Plumbing

Well, after thousands of dollars of rooting services over 10 years, I decided to use Jet.  Such a pleasure to deal with people that show up on time, give a phone call beforehand, and are pleasant to deal with.  Eddie came out to root and did a great job, Joey came out with the camera and did a great job, and Tommy came out and gave me a very fair estimate for sewer replacement and took the time to tell me exactly how they would do it.  Tommy is a great professional for Jet!  Then the sewer replace was scheduled for a week later - they again showed up right on time.  Randy and Mason finished the job in a little over a day, replaced all my grass and sprinkler settings and were such a pleasure to deal with.  My neighbor couldn't even tell that a trench had been dug!  After so many stinker companies dealing with this problem - I'm sticking with you guys.  Please don't change!

We were without water for almost a week due to what we thought was a leak. Our home warranty sent a plumber who could not service our needs and he referred us to Jet Plumbing/Heating and Drain Services. They sent out Matt and Rich. I informed them of our symtoms. They took the time to check all potential sources of the issue and completed a rooftop access drain cleaning which removed the pressure in the pipes and cleared the drainage clog.

I have had to deal with 3 plumbing companies in the past year, and they are by far the best. Matt and Rich actually cared to hear my concerns and had great communication. They are very knowledgeable; explained what they were doing, why they were doing it and provided recommendations to help diagnose and eliminate future issues. After almost a week with no water, they resolved my issue in an hour. I totally recommend this company. I know, I will only use them for any future needs.

I called on Friday afternoon and was given the option of overtime later that night or Tuesday to fix a badly leaking kitchen faucet.  I opted for overtime and it was worth every penny.  Chad was professional, clean and went above and beyond what was asked.  He fixed the wobble in my faucet and replaced the vent, neither of which was essential, but completed the job.  This despite the late hour and his family at home.  (He didn't complain, I asked).  His skills were greatly appreciated.

The plumbing company that my home owner's insurance sent out was terrible and unreliable, so we decided to pay out of pocket for Jet because we hear good things about them. It was worth it. My main sewer line needed replacing, and every person I talked to was just lovely. Larry came out to mark my back yard and give an estimate and then he came back out a few days later when the pipes got clogged again, for no charge (or complaint)! The crew that was sent out to do the replacement was very professional and nice; they didn't mind my hovering and thousand questions. They were friendly and talkative and it made me very comfortable having them do this work. For three days I watched them do the digging and replacement and they were keen on making sure everything was exactly where it needed to go. They went above and beyond and even added in things that weren't in the initial quote but probably necessary in the long run. Now I can rest easy knowing my downstairs won't flood again. Jet is reliable, timely, and the people are nice. Highly recommend this company.

We had a leak in the main water line coming into the house. Jet had a person do leak detection and found the source.  Afterwards, the leak had progressed and we had to shut off the water. Tommy (Operations Manager) came out to take a look. When I told him we had to turn the water off, he got on the phone immediately and had someone out there in an hour.  I was so impressed with their customer service and genuine caring that we were without water. I highly recommend Jet Plumbing.  It's rare to find a company with such a good heart.

Seriously, so impressed!  We noticed our floor was warm near the kitchen sink, and we don't have thermal floors to explain it away.  Our area was impacted by pipes below the foundation breaking down, and we knew from neighbors that we had a big problem on our hands.  Jason from Jet came out, walked through the house, made a plan, and scheduled us for as soon as he could.  While we were waiting, covid-19 made the closure of non-essential businesses necessary in addition to other social distancing measures.  This meant we had 7 people in our home (four children ages 2 - 8), a deadly pandemic disease, and a slab leak that required we turn our water off and on at the main.  (Jason estimates 2,000 gallons a day from the leak, not including normal usage!  )

We knew when the guys came out they would have to go through walls, but we never expected it to be as clean and precise as it was!  Skip and Albert were SO kind to our whole family while they were here (the two year old really wanted Skip to play Pumba with him! ), and they cleaned up EVERYTHING!  Even the drive way when they were done!!!!  What?!??  

For reference, our house is 2062 sqft, and we opted to have the house re-piped though walls instead of repairing the leak under the concrete slab.  The work took four days (Monday - Thursday), and we never went a night without water!  By Wednesday, all lines except cold to the kitchen sink and fridge were hooked up, so we didn't have to keep turning water off and on at the main!    

Just can't say enough good about Jet, Jason, Skip, and Albert.  We are SO grateful for you!!!  Thank

I appreciate the service guys wearing their masks at all times. They always show up on time and do a phenomenal service. My issue is not with the service members but with the administration lady. Not sure what her name is, or if there's more than one but there's always one lady who always has an attitude any time I call, whether is to request a new service or to ask questions about their billing or even the service. For example today, two guys came to fix a couple of faucets and unfortunately one of them forgot to tighten up the outside faucet because it was still leaking. I called Jet plumbing to let them know about what was happening, and Robin, i believe that was her name, started getting annoyed by when I couldn't say the exact plumbing terminology. I explained to her at the beginning of the conversation that they had just come earlier today to fix it and it was still leaking. She kept saying that she couldn't understand what I was talking about since there were many orders. Then she asked me to call the plumber directly, in my mind I thought why should I do that when I initially called you to get the services done, you didn't have me call the plumber, right? But I kept my cool and said ok. So i called one of their sevice guys and he immediately came and tightened it up, he was great and polite, unlike the lady who I had just spoken to. It's funny how they change their attitudes when they are first contracted but as soon as you want to do some follow up questions or have them come back and fix what they forgot to do, administration ( Robin) gets attitude.

I had a problem with a clogged bathtub. Ryan came out from Jet Plumbing to take care of the problem without going underneath, cutting pipes to take care of the problem. Very happy Ryan worked effortlessly to mitigate the situation!

We had Jet come out to our house after having our home inspection and finding there were leaks in our crawl space. Our realtor recommended Jet thinking they did free quotes, they do not. $100 for the guy to shine a flashlight into the crawl space (not even going in) and then talk in circles about the missing nob on our water heater. None of our questions were answered and we PAID for NOTHING!!! Didn't even receive a quote in the end (I mean how could he give us a quote when he never went under the house to see the damage). Feel scammed on this one.

We have since found a new WONDERFUL plumber who in fact does FREE quotes after spending time corner to corner in our crawl space, and actually inspects the damage, figures out why something is leaking, and provides solutions!!! This other business has also completed quality jobs for us.

I had a problem with pipe that busted at our home. My husband dug up the ground and found. I called my regular plumber at Mr. Rooter they had no one available that night. So I called jet spoke to a gentleman who did not tell me about their rate. At first he sounded as if I had waking him up.  Than he calls me back saying he had his underground guy that will come. 2 guys show up they did a good job and were there from 10:05 until 11:05.  When I asked what is the damage I was handed a 700.00 plus bill. For 2 hours. Although I appreciate it the work . A charge for a second person was not what I was told. I called and a lady answers and said she will have the owner call me regarding my concern and she proceeded to keep talking over me. Apparently she liked to hear her own voice and I have yet to hear from the owner.

We had pipes under the foundation break and had another company do the original repair (we foolishly thought the leak was limited to our master bathroom).  When we noticed more water around the foundation of the house and more warm spots on the floors we called Jet.  The first time we had them out we only had them repair what the first company didn't fix.  We then realized we had to go with the full re-piping of the house.  Although it's quite an invasive process with going through walls to get to the pipes they needed access to.  Mike and Rick were here for the majority of the week and were extremely pleasant and professional.  My husband and I continue to work remotely and I'm sure having us here didn't make their jobs any easier.

This is the worst company I have been in contact with. The office manager as well as the receptionist are rude and completely unprofessional and should be fired.

I had a brand-new hot water heater installed three weeks ago. Woke up this morning to a flood in my garage. I called Jet as soon as they opened. Since the water heater is brand new I expected them to send someone out today to fix it. I am told that they have to send the same plumber that installed the water heater and that he is busy today, and they will put me on the schedule for tomorrow. I cannot take a shower today. I cannot believe they won't send someone out today. $2300 spent, and now Jet Plumbing can't or won't fix my issue.  Unbelievable.  I've been using  Jet for 25 years.  They used to be reliable and hard working. Not any more. I will never use this company again.

They sent two guys today. My brand new Bradford White water heater is faulty. This is the brand of water heater that Jet Plumbing said I needed.  I wish I had done more research because it turns out that this brand is not that great. I wonder why they upsell this brand. I'm assuming they get kick backs from Bradford White. I am not a plumber so I rely on professionals to tell me which water heater is the best.   I'm so over this company.

On a positive note, the plumber I dealt with...Jesse...was super nice and professional.

We love Jet Plumbing!  I work for a property management company and I usually place a call to Jet once a day, sometimes several times a day.  They are always prompt and efficient scheduling appointments with our tenants, and they are very competitive with their prices.  We would (and do!) recommend Jet Plumbing to anyone looking for exceptional customer service and reasonable pricing.

I was referred by my home warranty company.  I had to call them to schedule an appointment and it took them awhile to locate my request. After waiting a week for an appointment  I called the day prior to my home visit explaining that I do not live there since it is an airbnb rental and left a door code for the technician. I thought all was resolved.  Come to find out two weeks later that they showed up and didn't have a code to get in.  When I called to inquire about what happened I received major attitude by Dee Dee.  Before she even knew the story or asked me questions or let me explain she was accusatory of me for wasting her companies time.  Obviously there is a lack of professionalism, customer service skills and communication.  I would never recommend this company and I wouldn't even rate them a 1 star.

Had less than stellar results from JET today.
Let me start by saying the gentleman that came to the house was extremely polite and professional.
However, I would like to show the workmanship that was the  problem.
My water heater blew a big leak a few days back (Thursday) and flooded my garage. JET was contacted for the fix. We were informed due to older housing / pipes and some parts that needed to be ordered to update things they would not be able to fix our heater until the following Monday or Tuesday. No big deal, I am fortunate enough to have in-laws 2 houses away and can manage without hot water for a couple days. Monday afternoon the plumber was over to install the new water heater and did just that. I requested that things be updated to be in code asking for new ball valve, smitty pan with drain run off and for the drain to be plumbed to the outside as to avoid a flood should the opportunity ever arise again. The plumber explained that he was still waiting for one more thing to completely finish the job and would be back to finish tomorrow, (Tuesday), but I could use my water heater the way it was set up. Upon inspecting what was completed for the day, I could see problems happening before they even started. The smitty pan drain hole was positioned so that it was going to be piped right back INTO my garage, which, should it ever flood again, absolutely defeats the purpose of even installing a drain. It should be piped to the outside of the house for drain off.
Second issue came to light when I noticed that the hole he had drilled for the pop off valve piping was directly in front of where my dryer vent to the outside of the house is. I specifically asked for it to not be placed there so that I could actually use my dryer. Crazy concept right? Don't block the big ~4+ inch hole for the dryer hosing!  So what does he do?
Betcha can guess!
Yup!
Piped it right smack in the middle of my dryer vent rendering it useless. I now have hot water for the night (Thank you for getting that right) but now I have to wait for it to be re-done yet again so that I can do the laundry that is slowly piling up over the last few days.
Lastly, I requested seismic straps. Not likely to be an issue in Nevada, but hey, ya never know right? So, if you were going to anchor a big something... say a water heater down.. You would think common sense, (and probably code) would say to anchor that to a stud in the wall? Well.. that's a great idea, but not quite what happened.. just a couple big ol' anchor screws into a 2x4 which was then secured with what looks like LAG bolts into the drywall. being that they are already popping out... I don't foresee them being very effective should the need ever actually arise.
I'm scared to even look over the gas lines...
I wish I could figure out how to show pictures to justify what I am explaining...
I will never suggest to anyone, or use JET again after this shoddy workmanship.

Jet plumbing and heating was able to fix an issue with my furnace that I've been dealing with for a couple of years. I live in a newer house and the warranty ran out, the original installer went out of business. The builder recommended a different company who came out multiple times, wouldn't listen to what I was describing as the issue. This company charged us a few hundred dollars and the problem continued. We would wake up in the middle of the night and the furnace wasn't working.

Jet came out and really listened to what I had to say and was able to fix the problem. Now the furnace works and I don't have to worry about it. Over the last 8 years I have recommended to all my customers at work and I've never had a complaint and the prices are always fair. This has to be one of the best companies in Reno.

Great experience!  Needed a water line run and a couple minor issues looked at.  Chad came out; he was both on time and courteous.  He ran the line, fixed the issues, and earned a customer for as long as I'm in Reno.  Five Stars!

An estimator came to our house and told us he could replace our sink.  He measured and ordered a new sink in the color and size I wanted.  When the sink arrived, it did not fit!  I had also ordered a faucet and two other items that had to be returned and for which I lost a restocking fee.  Of course, I had to cancel the job because the sink these so-called experts ordered didn't fit where they measured.  Today, they had the gaul to send me a bill for $125 for labor to try and install and then uninstall the sink that wouldn't fit.  I will not pay them a dime and take it to court if I have to.  Beware - they are incompetent and then have the nerve to try and make you pay for their mistakes.

We were given this company by our landlord to come and fix the hot water heater which was not really heating anything actually.  They gave us a time frame of 1-3 pm and showed up at 230. The technician Aaron was friendly and professional as he explained what he would be doing and what had happened.  He had all the parts needed to fix the water heater element and after he installed a new one went to test the temp of our hot water.   We went from hot water of 92 degrees to 140 which was a huge improvement!  He even made sure to wear booties inside our house.  Really reccomend these guys for any plumbing or water issues.

Jet plumbing was recommended by a co-worker.  I called and was able to get an appointment.  Like a lot of repair companies they set a two hour window (3 to 5pm) and told me they charged $98 an hour and a $10 gas fee.  Also said they would call when they were 15 minutes out which they did.  Plumber arrived at 3:24 and proceeded to replace the front outdoor faucet at the house and about 2 feet of copper pipe under the house.  It took about an hour to complete the work and then he sat in his truck for 20 minutes on his cell phone (with the office I guess) and gives me a bill for $286.  They charged 2 hours labor and $74 for parts.  When I asked why 2 hours labor he said I was being charged from the time of dispatch so I guess 3pm and when I called him on the last 20 minutes being him in his truck he just shrugged.  I told him I would not be using Jet plumbing again and he talked to his boss and got the hourly rate reduced to $85 but it was not the rate I had a problem with it was the inaccurate tracking of the time.  Just be aware that when you make your appointment you will apperantly be charged for the whole two hour window that you are appointed even if the actual work performed takes half that time

I hired Jet Plumbing to help with a major kitchen remodel and to replace our underground master shut off valve.  From the estimators to the actual plumbers, I was extremely impressed.  Everyone was friendly, highly knowledgeable, fair and professional.  The work was done on time, on budget and at a level of quality and craftsmanship that exceeded (already high) expectations.  I was so impressed that I already plan to hire Jet Plumbing to replace my furnace in the near future.  Thank you, especially to Jeremy, who was absolutely amazing to work with.

Amazing service by Larry, Tommy, Billy, Rick AND Jake. They worked with us to figure out how to re-open our business ASAP. They responded quickly and informed us of all available options regardless of their profit line.  Our staff would still be temporarily unemployed and our business closed if it was not for this great crew!

This company was supposed to come out and check on my hot water heater. I gave them my phone number to call. They never called me on that number but called me on a different phone number. They had a lock box code but could not figure how to work it out. There were 4 lock boxes and they could not figure out how to use it and then charged over $200. Find a responsible company and do not use these guys.

Two months ago, Jeremy and Mike replaced the HW piping in my crawlspace.  These two were outstanding, planning and staging this rather difficult job so that it was completed in 1/3 the expected time. Best craftsmen I ever witnessed in Reno.  Jet is fortunate to have them.

we had a water pressure problem, called jet plumbing left message, they returned the call 20 minutes later got an appointment the same day the gentleman that came were so kind and polite they immediately checked everything all the faucets days check the pressure came to the conclusion that the new to turn it up a little bit and the pressure was great I would recommend jet Plumbing for any plumbing problems you may have they are courteous and get back to you in a fashionable time thank you get Plumbing for your quick response

Used them twice now, very happy with Jet, fast and quality service, anything comes up again, I will be calling them first

End of May and temps in the 90's.  I called Jet on Tuesday because we we were experiencing an issue with our A/C and Jet had an appointment for me on Wednesday.  The Tech Mike S. showed up and immediately diagnosed the problem and made the repairs.  I stood watching and Mike explained everything to me. Mike showed me what was wrong and showed me the readings and the bad parts.  Lucky for me I also had a Home Warranty and the service call and repairs only cost me my deductible of $75.00.  The repairs would have cost close to $600.00 if I had to pay out of pocket.  I highly recommend Jet and their A/C tech Mike S.  Thank you for making our summer enjoyable.

A very poor experience with this incompetent poor excuse for a plumbing company. Three trips to my house to fail each time to fix what another plumbing company fixed in one. Then after complaining about the crappy attempt they could care less.

Faulty hot water plumbing required all hot water lines to be completely replaced from our hot water heater to each fixture. Two story house. Ouch! Skip and Alberto were beyond fantastic! They were courteous, knowledgeable, clean, and worked non-stop to replace all lines in 5 days. They really took the time to find the best, least intrusive way to get to every line to minimize the amount of sheet rock that needed to be ripped out to get to each. Thank you so much! I will look no further than Jet in the future.

Rick Dubue came to my home and he was AMAZING! He was very thorough and explained the process of changing the faucet and the toilet seat! He was very friendly as well and came wearing a mask and gloves which put me at easy (due to everything going on)!

Great company with a great and knowledgeable staff like Rick. Will recommend!

Fast service .  Completed the repair in a fast- time frame  . Very polite and professional . Will  do more business with this company :)

I would highly recommend Jet Plumbing for any of your plumbing issues.  They are very reasonable in there pricing and the service tech (Albert) was amazing.  I definitely will call them again

Our technician, Albert, was professional and efficient in repairing our water heater so that we will have hot water again very soon!  Thanks to Jet and to Albert!

Second excellent experience with Jet in 3 weeks.  Both emergencies and on busy Mondays.  First of all, they actually answer the phone and are all business!  Actually found anothe plumber to come out quicker the second time but the size of the job made it that they couldn't get it done.  When I called back Jet, they said they understood, sorry they couldn't get someone earlier, but they still want to help with our emergency.  They send out Mike Richardson and he puts you at ease quickly, very personable and skilled.  Good job Jet!

If you're looking to have the 'Operations Manager' Mr. Tommy show up in person at your house unannounced and provide a lecture on the subject of how to live your life because you were questioning being charged $155 per hour for 'road time' then this is the company to call.

Yesterday the kitchen sink got clogged. Tried to snake it ourselves, but after a few hours we gave up and decided to call in a professional. Jet was recommended by a friend and they were here and gone within a few hours. I will definitely be calling them for other plumbing needs in the future

We live in Tahoe Donner, Truckee and struggle to find quality trades folks. Friend in Prosser recommended Jet Plumbing.

Live body answered a call late Friday evening for a leaky washer valve, offered emergency response but it wasn't necessary, first available was Tuesday afternoon. Great! Called numerous contractors Jet is the only one that picked up. Slight mix up with the scheduling, when you make an appointment they want to make sure you're there on the call ahead, don't miss that call.

Ricky showed up and was polite, courteous and professional. Recommended additional follow up work to improve our overall situation but fixed our immediate issue quickly and efficiently. Ricky is a true professional and I appreciated having a no nonsense tradesman on the job. Thx Ricky! Jets lucky to have you!

Our home sewer line backed up and since we watch our grandkids every day, it was imperative we get it fixed ASAP!  JET Plumbing was great!  They were able to send their representative Larry the same day to help us out. Larry fixed our problem quickly by clearing our line, explaining everything as he worked. Larry also discussed several other services Jet offers to help us determine why our line is getting clogged and how to more permanently fix our problem. Fantastic!  I highly recommend Jet Plumbing.

The York 1.5 ton ground level a/c was putting out a temperature differential of only 10º.  I cleaned the condenser coils.  Bill, Jet Plumbing's service tech was scheduled to come out & see what's wrong at 1500 on 12 Sept 2023.  He arrived on time.  Bill noticed & acknowledged that the condenser coils were, indeed, spic-n-span clean.  
Bill determined the a/c was low on R22 refrigerant, retrieved his supply tank of R22 & manifold equipment, hooked it up, topped it off & then checked the temperature differential which is now 20º, & pronounced the a/c to be operating efficiently.
I should add, Jet Plumbing & specifically, Bill the Service Tech, had previously installed several Air Conditioners on this multi-family residential building.
I HIGHLY RECOMMEND JET PLUMBING.

Tommy explained how the work was going to be done in a way a lay person would understand. Thank you for that. Manny and Jake were quick and professional, also were very informative. Jessica was also very helpful. Great staff. Thanks for taking care of my main water line.

The plumber showed up, looked at my water heater for 30 seconds and said I recommend you replace it.

Total cost $120 - for 30 seconds work.  Totally unwilling to negotiate.  I will never call them again nor would I recommend them to anyone.  

Con artists.

Omg ... I just want to say is that these guys are the BESt. Caleb was awesome!!! He came in and quickly assessed the problem and worked very quickly. He did his job very effectively and was very knowledgable. He and his teammate (i didn't catch his name) were so friendly, understanding and really understood the urgency of getting our plumbing fixed. They wanted to make sure that we had flushing toilets tonight. We had roots in our let out as well as a pipe from the 50s. He dug it up fixed the pipe and removed the roots in my drain. He made sure that the let out was as clean as possible. He also gave options and told me what to expect in the future. They have officially become my plumbers.... These guys got the job done in a couple of hours and it was done effectively. They definitely knew what they were doing and what they were talking about.

After the painful realization that we needed to repipe our home due to a manufacturing flaw, we contacted Jet.  We got several bids but from the first contact with Jason, the estimator, we knew Jet would be doing the job.  Mike and Skip, our plumbers, were beyond professional.  They completely knew what the problem was and rectified it with efficiency, leaving no trace of the old issue and fixed a couple of issues that we didn't even know about.  Great job, guys.  Great company to work with and several of our neighbors facing the same problem we did have also used them. They are as pleased as we are.  They are our go to plumbing company from now on.