Best in Raleigh NC

I got a same day appointment for repair of a hot water heater l. Within a couple days the unit was replaced. The team was very professional,  very punctual, and  the price was very comparable to others in the area.  I would highly recommend them

Chris is a true professional and a master at his craft. He disconnected and capped our kitchen plumbing prior to demolition and then came back and re-plumbed everything. His attention to details far exceed industry standards. I will be using him for all of my future plumbing needs and wouldn't hesitate to recommend him to anyone I know. Thanks again!!

My 17-year-old water heater died and overflowed this morning, less than 3 hours from my call we have a new tank installed!  Wow.  Very professional and fair, great experience!

Lloyd has completed several tasks for us. Replaced a pot filler, fixed two doorbells, repaired a noisy toilet, reviewed washer issue and then installed new washer with pan and drainage pipe. He also replaced a garbage disposal for us.
He was very responsive, easy to work with and did a great job.
Highly recommend for plumbing and miscellaneous maintenance work.

These guys have no done a hot water heater and an outside faucet for us and are always great!     Very responsive and quality work!

Years ago I used Plumbing Solutions....which helped me to believe that there are people out there who do their jobs well and beyond expectations....I don't think Yelp existed then.  Well we've just called them again and are looking forward to their help.  I'll be posting results soon.
The Schwarzwellers

I woke one morning and had no hot water. Went into the garage to take a look at the water heater and it was leaking like a sieve. Grabbed my phone and called the closest plumbers - Streamline!

They answered at 8:00 am and were here in two hours. Had a nice tankless water heater installed and working by the end of the day.

Was it the price cheap? No. But when is that kind of thing ever cheap. It was basically the same price we paid for a new tankless at our last home with a small time plumbing outfit. Basically, if your water heater goes out expect to pay some righteous clams more so if you go tankless, whoever you call.

But bottom line they saved the day and were professional and courteous through the entire process. Would I call Streamline the next time? Absolutely - every time.

I don't write a lot of reviews but I felt compelled not just to help Streamline but my fellow plumbing  sufferers of woe.

Nothing worse than waking up to that kind of bummer. These guys made it bearable. And I felt like I was respected and got a fair deal. If you're reading this that means you are already hating it. Hopefully, this will help a bit.

Peace.

I left a message and emailed them about some plumbing work in Wake Forest.  Never heard back so I connected with another company and they were great.

Loved that andy arrived early and wore a mask. He diagnosed the problem and realized significant urgency so he cleared his afternoon to fix our problems. Andy replaced a garbage disposal, distribution system pressure guage in the crawl space, snaked a toilet and sealed a shower drain all within a few hours. Great efficiency! All work is covered by warranty plus the garbage disposal has a 3 year warranty.

I started texting with Jason late Friday afternoon and we talked early Monday morning. He had someone out that day to fix our water line to the house. It had been leaking for quite some time but we had only found the source on Friday.  I was very eager to get it done as Hurricane Florence was headed our way and I knew it would be hard to hire someone after the storm.

Jason was very professional and helpful and I believe the pricing was in the ballpark. I was a little nervous when they made the repair without giving me an estimate first, but I was happy it got fixed quickly.

Great guy and very helpful! Told me how to fix the leak under my kitchen sink over the phone in about 2 minutes. No charge. Now of course I am giving this review having not actually had any on site work done. So keep that in mind but I will give them my business in the future if needed.

Had them install a new toilet, quick response, fast and friendly service. Will definitely use them again.

I had a shower that wouldn't drain at all. They came out and fixed it quickly!
Super friendly and professional.

I truly can't describe the professionalism, courtesy and incredible customer service of this company. We had a major plumbing issue at our house on a Saturday (three sinks and two toilets all leaking at the same time and water raining through the ceiling of our kitchen), and I called every plumber listed, left a message concerning the emergency, and they are the only one who not only called back, but the owner actually came to our house after he finished a job he was on at 5pm on a Saturday! He was more than willing to help us, and I honestly felt like he treated our family the way he would want to be treated - the Golden Rule. After telling him I wasn't sure we would be able to hire him without prior authorization from our Home Warranty company, he told me he could take a look at everything for me anyway because he likes to help people. If more companies lived out this philosophy, the world would be a less stressful, more kind place. Golden Rule is the Chick-fil-A of plumbing providers in the Triangle. We recommend them to anyone and everyone.

We had to have our water supply line replaced the day before Thanksgiving. The quality of the work was fine but I had a big problem with their customer service.

I thought the plumber who did the work was very courteous and explained things well about the process, and he and another guy came out after our utilities were marked to trench our yard and lay the new line on Wednesday (the day before Thanksgiving). He explained that an inspector would need to inspect the work before they could fill in the trench. He told me he had scheduled the inspection for Friday (the day after Thanksgiving) and he would be back to fill in the trench Friday afternoon. I paid them on Wednesday after they completed the work, which I think was my mistake. Friday rolled around and nobody showed up, and I heard nothing from the plumber. I called and left a few messages for the plumber on Friday & Saturday but still didn't hear anything. I investigated on my own and learned that the inspection was actually scheduled for Monday. I understand that some things may be out of the company's control, but do not tell me someone will be out on Friday if you don't know for sure.

After the Inspector showed up on Monday and passed the inspection, I called the plumber who said he'd put me on the schedule for Tuesday to fill in the trench. Tuesday comes and goes and nobody shows up and I hear nothing from the plumber about needing to reschedule. I called and left a message again and an emergency tech calls me back to say that they would get me on the schedule for Wednesday, but if the plumber had been more communicative with them that they could have come out on Tuesday to fill it in.

Finally on Wednesday the plumber came out to fill in the trench - after it had been sitting open for a week with below freezing temps at night over the weekend so I had to run water to keep the pipe from freezing.

Maybe it was my fault for trying to communicate more directly with the plumber instead of calling the office, but I just thought the situation could have been handled a lot better. I felt extremely put out by the whole situation and had to constantly call to see when things were happening/what was going on because nobody was communicating with me. Also it was extremely off-putting that everybody was telling me different things (when I was contacted on Wednesday morning and I asked why someone couldn't come out on Tuesday they said they had been booked solid - contrary to what their emergency tech had said the night before. During that same call I was hung up on multiple times while someone was trying to transfer me to the plumbing manager). The company just seems poorly managed in my opinion.

I would not recommend Rapid Repair Experts to a friend, nor will I be calling them again for plumbing services.

They responded quickly, came back out with no charge when the sump pump was still not operating properly. And about to use them for another job. Highly recommend.

No matter what I ask them to do, they tell me they can't help.  They come out to the house, spend three minutes assessing the problem, and say - We can't help you with that.

The short story:  
Beware of fixed-fee prices = way too high.  Changed billing structure on me without telling me and it ended up costing 2-3 times more than I expected.  I logged a complaint and it was not handled well at all.  It was a very small job, the work was good and the service reps were very nice, but I will strongly urge you to consider a different plumber.  

The long story:
When I originally called schedule the install of a garbage disposal I was told that it's a simple hourly rate of $110.  I also asked about replacing a kitchen faucet while they were there and it was estimated that they could definitely do both in less than two hours and maybe they could do both in one hour.  I scheduled the appointment with the understanding it would cost probably $220 but maybe $110 if I was lucky.  

The day of service, they arrived ~2 hours past the 8am-12pm window set, but apparently where was some emergency so I don't have any qualm with that.  Right away, the guy mentioned that they were now doing flat rates for the two installs, which was different from what was arranged.  Stupid me didn't ask what the rates were, I just commented that it was quoted at hourly and I assumed it'd be pretty similar in cost and maybe even work out in my favor.  But again, I didn't specifically ask because I didn't think the difference would be significant.  Besides, I couldn't just send them home since I coordinated their work with an electrician and all the work had to be done at the same time.  

When the work was done (it only took one hour, by the way, maybe 1 hour and 30 min with cleanup to be on the safe side), I learned the fixed rates were $165 for disposal and $170 for faucet install.  Had I known these rates, I probably would have opted out of the faucet install since I'd installed that exact same faucet at another house myself and, for the money, would be willing to try it again.

So, my original impression of the job costing $220 (but I could cross my fingers for $110) turned into an unforeseen $340. I did not bring this up at all towards the end of the appointment and I hadn't planned on it, but the complaint has since grown on me the more I thought about it.

I feel that original payment terms should not be overridden by a change of company policy falling between the scheduling call and the appointment itself.  If they decide to change how they bill for services, that's fine, but I should have had a chance to consider the new terms before committing to the work.  A little extra salt in the wound is knowing that the fixed rate fees are equivalent to ~3x the hourly fees for the same job, ouch.

I emailed Poole's this exact same message and after about 6 days and two follow up emails, I did get a response.  In short, they responded that I was wrong (or lying) and that they did inform me of the new pricing structure and I accepted the job anyways.  We got into a he-said-she-said battle and I am now writing this review so others can benefit from my experience.

You should shop around because, if nothing else, they charge hundreds of dollars for about an hours worth of work (in my experience at least).

I requested a quote to replace home pipes under my home.  They showed up over an hour late and I received a very high quote from them at my home, almost 50% higher than the other two quotes I received.  Rude people.  I was reminded of this experience when I saw them unnecessarily triple pared their truck at a business during peak hours and refused to move.