Best Home Building in Phoenix AZ

I had their tech come over and diagnose the leak. He said he could fix the issue, but it broke again.

I figure I get the same guy out here and he can do something different to fix the issue. It is still not working. I've spend over 800 dollars with them for no solution, and no follow up care.

They charged me for both times, and it didn't work both times. Right now I'm just throwing money at them, they have no real desire to fix the problem or diagnose what the larger issue is.

No refund, no deal, no commitment to getting it right. In fact they overcharged me the second time after I graciously tipped them $50 the first time. The guy had to call and explain he made a mistake. But as he was ringing me up the second time he said com'on it's the same price as the first time. Just a blantant rip off.

Bottom line I've spent over 800 dollars, and the leak isn't fixed.

I started recording after the third time I called them about the same problem, and he told me you have a shitty valve.

You can listen to the review below. He condescends to me about not knowing what is behind the shower. Raises his voice to me, tells me he doesn't care.

I've spent 800 dollars. You should care.

Recorded call:

otter.ai/u/XaoKiPxGM4Ecp…

Extremely expensive compared to other plumbers.  Rip off!   Didn't do a good job first, so they had to come out again, and  they have no guarantees.  I now have to have another company fix what they didn't fix!  Cost me too much for poor quality work!

We've used CLW for about 5 years now and we cannot say enough good about them. We have watched them grow and it's no surprise with the excellent service they give. We have an old house so lots of need for a good plumber. Today we had a rocky toilet that they had installed almost 2 years ago. They came out and fixed it in no time and then charged us absolutely nothing because it was still under warranty. We didn't even know it was under warranty. We would highly recommend them! We have recommended them to several people and no one has ever been disappointed.

My neighbor's bathtub was leaking into my unit, and I am so glad I called Rooter Hero to diagnose the issue. Alfredo Ramirez showed up quickly and was able to get to the source of the issue with minimal drywall cutting and displayed the utmost care for my property. They referred me to a water restoration company who was on my property assessing damage within an hour.

Alfredo has also been incredibly responsive with any questions I had after the diagnosis and rapidly provided a repair estimate to the property owner and handled all contact with them. If I ever have another issue with leaking water, or need any plumbing work done on my unit, I'm calling Rooter Hero and specifically requesting Alfredo as the technician.

Sad because I really wanted to use a vet-owned business but....never received a response after sending a message through Yelp AND leaving a voice message when no one answered the phone during the day I called.

I was so happy with Hobaica. Everyone I interacted with was fantastic - from the costumer service representative that scheduled my appointment to the tech that did my service. I will absolutely use them for all of my HVAC and plumbing needs in the future. What a great company.

Extremely rude. Came in within minutes saying pipes and valves need to be replaced before he can replace my faucet. Not willing to work with me on time. Ended up have another handyman service come out 2 hours later and replaced my faucet just fine without replacing valves and pipes. I told this guy he could do the faucet by just shutting off the main water line and I think that pissed him off and his mood changed so quick and was just so rude, sorry a woman tried to tell you how to do your job.

We had to have the drain system in our home replaced due to breakage (it was cast iron). We understood from the onset that it would require ripping out our bathroom. We hired a plumbing company to jackhammer the slab and take care of it. But we still needed to have our bathroom put back. Enter Vlad. From the onset it was not a small job, as you can see from the photos. Vlad was undaunted and let us know exactly what he could do for us. He made suggestions and recommendations that helped us pick out our new materials. Older homes like ours can always pose challenges and that was definitely the case here. But Vlad worked diligently until everything was completed. We couldn't be happier with our new bathroom! We would absolutely hire Vlad again for any of our contractor needs!

In an emergency situation and get voice mail saying "if this is an emergency press one".  Obviously I did and it just repeats the message.  Plumbing is not a 9 to 5 job!  If you cant be available when a customer needs you, I wont ever become your customer.