Best Water Heater Repair in Orlando FL

We've utilized Tom now for two jobs, one was a water heater replacement, the other a toilet repair. Both appointments were for 7:00 am, both times he was on time, did the job, answered any questions, took my money, and was on his way. That may not seem like a rav review but it really is. He doesn't waste your time or his own which I believe is what makes his prices so reasonable. He's personable but not phony friendly, if you know what I mean. He's now my plumber and the only one I'd recommend to friends or family.

I had a major issue with getting the snake out of my drain in the backyard today. I called several major company that did not solve much and told me it would cost $500 or more to get the stuck snake out. The snake was rented from Home Depot and I needed it out ASAP. That's when I came across action plumbing and thankful that I did. They were friendly and very informative. On top of that came out within the day and helped me retrieve the snake out. Pedro was amazing and super sweet. I would definitely recommend everyone to go for small family business like this one. They are friendly,quick to service, and reasonable! Don't let the other plumbing company such as roto rooter charge you an arm and a leg. Also special thanks to Lily who helped me over the phone! :)

If I could give Roy and his Team 100 stars, I would.
I had a different plumber come out to my home prior to contacting Broadway Plumbing regarding low hot water pressure throughout my home and they determined that it was lime and calcium build up (more thank likely due to the age of our water heater which was 17 years old). They quoted me $1400. I called several different plumbers for quotes and even got a quote from lowes; all quoted between $1250-$1800.
I called Broadway Plumbing and spoke with Roy. He was friendly and genuinely helpful. He was able to get a technician out the next day (today). The technician (I don't remember his name, ugh) was so friendly and efficient. He replaced the old heater and replaced it (with one 10 gallons bigger & at no extra cost) within about an hour.
The heater came with a 6 year warranty and the total between the unit and labor was about $1k. It's saved me several hundreds of dollars (might not mean a lot to some but it means a lot to a single mom)!
I know who I will be reaching out to for all future plumbing needs. Thank you so much Roy and Technician (sorry I forgot your name, lol) for a job well done!

Highly recommend! We called the company number and Bill, the Owner picked up right away. He said he was just opening that weekend but would be willing to stop by on his time off. Bill arrived on time and was extremely personable. He assessed the situation and gave us honest feedback. As a courtesy, he helped us plug our toilet drain to keep dirty water sealed in the pipes. He said he would give us a formal estimate and return the next day with a plan of action. Bill was able to give us a deal to replace all our cast iron pipes. After comparing costs with other local plumbing companies, he had the best prices. AND the most trustworthy. The job is now complete and our water drains perfectly. He replaced all the cast-iron drain lines in our yard within a week. His team was on time hard-working and respectful of our space. I couldn't recommend this company enough. Give them a call today if you have a small plumbing problem or a large one like we had!

I called first thing in the morning and were able to schedule a technician for the same morning (this was a Tuesday). The staff (Sebino) was very courteous and were good at explaining the problem. A bit pricier then expected ($147 for replacing a flush valve), but the service was great and it was super efficient. Totally recommend.

Gregg and his son installed a hot water recirculation pump in my home and they did a great job. Good communication, very transparent and quality work. Thank you.

The plumber that arrived was very professional and addressed all our questions.  They cleaned up after replacing the toilet.  Very friendly and reasonably priced.  Would recommend.  And if I ever have more plumbing issues, I will definitely call back!

Our septic drain field was not working properly and needed replacement. We called a few companies but decided to go with Lapin because Carlos Labrador was very thorough and honest with all the explanations. He helped us through from beginning to end and always keeping us updated. Robert Consider, the project manager was also helpful and thorough. We are happy with the job and trust Lapin.
I need to add something today 5/2/2023 I'm definitely not happy about. They claimed they're the only company with a 10 year limited warranty but didn't explain how truly limited it was. We only discussed the oak tree we had close to the drain field. We had the tree cut in order to get the warranty. The warranty does not mention anything about customers with a water well. We have a water well and did not know we must have a meter to measure the water flow. The limited warranty should be explained in detail prior to a contract. We're very disappointed because we're not covered under the extremely limited warranty. Here's a picture of the limited warranty so you can read it before you sign a contract with them and please notice there's nothing in it about obtaining a water meter if you have a water well.

Travis was awesome and quick to respond.  I called on a Saturday afternoon.  I was told the tech would call me within 20 minutes.  But Travis actually arrived before that timeframe.  He fixed a broken outside faucet, which required going behind the cement (I didn't realize that was a thing), and he made all repairs including the cementing faster than expected.  
The cost was much less than expected for a weekend service call.  

I was also given a receipt and told repairs were guaranteed.  If anything should require service they would come out at no charge within the time frame of the guarantee.  Shocker.

And Travis, Super kind!!! Thank you.

He was hired to install my two toilets and did so. After a year later, I have no issues with the work he did and I would highly recommend!

Avoid this place at all costs.  My landlord took a job that required him to move out of state.  He and his wife decided to rent their lovely home to myself and my wife.  Because they had to leave suddenly, and there was work that needed to be done on this house prior to us moving in, I agreed to be available to let in the people from Pete's Plumbing to re-pipe the house.

My landlord paid and gave them instructions that I was the point of contact and gave them my number, letting them know that I was going to be letting them in and out.  So they call when I am driving in to work and want to meet me right then and there to have me give them the house key so that they could have full access to the house.  I let them know that not only was I not able to drop everything and go meet them across town, that they had been told that I would be letting them in.  

The person I was speaking with (Joey I think, but definitely the co-owner/son of the founder) became belligerent and asked why it was such a hassle for me to give them the key.  I advised that I am simply following up with the wishes of the homeowner.  He then said to me We have $3,000 of his money, so we will be doing it the way I say, and then he hung up on me.

I texted my landlord and let him know what had just happened, then called back.  I got the same gentleman.  I asked him calmly why he thought it was ok to hang up on a customer and talk me that way and he apologized and said that it would not happen again.  I then explained that there are thousands of dollars of laminate flooring sitting in that house waiting for install, and that I did not feel comfortable handing over the keys with that much loose material laying around, especially with the way that he was insisting.  He then said that he would have someone call me to schedule.

A few minutes later I get a call from the same number, but it was a different gentleman.  He advised that he can be out there tomorrow at 9 AM. I take the day off of work and head over to the house around 8:30, but five minutes before I get to the house I get a text, not a phone call, saying that they cannot make the 9:00 time.  I say no biggie and ask what time they can do this.  He says he will get back to me ASAP.  

1:00 rolls around and there is still no word so I text back and ask what the time table looks like.  I get a reply that there is only one more job and then my house.  40 minutes later I get a text saying Dale is on his way to you.  I reply ok, be there in 20

I head over to the house again and sit there for almost an hour when I get a text that says

Very sorry, I have multiple customers texting me and I was unaware I was texting you.  We cannot work on your home at all today.

My reply I took the whole day off today.  Why tell me you can do it at 9:00 am and then not do it at all?

His response: Because we could have finished it yesterday but you couldn't meet after our conversation in the morning

By this point I had taken about enough, so I call him and realize that the person who is texting me is the same person I was talking to on the phone yesterday.  I asked him why he blaming this on me when he had no reasonable expectation of me being available the day before.  Then he really became unhinged.  Here are but a few snippets of what were said to me, a guy that just wants some plumbing done, by a person that was paid $3k to do a job:

I am 30 years old.  This is the only job I have ever had. - Ok, not sure what relevance that has

Me and my dad are laughing at you right now.  I have never seen a house so hard to get in to -- my reply, naturally, was hard?  All you have to do is call me and set a time

Fuck you.  I am not talking to you anymore.  Give me the owner's number so that I can tell him what I think about you clowns.

He used the F-bomb about ten more times in the course of the conversation.

In Summary:
*The person that seems to co-own this business, and answers the phones as well as scheduled appointments, is emotionally unstable

*They are not able to keep time commitments.  I am not talking about a few hours, either.  

*They will, for some reason, insist on having a key to your home despite having someone ready and available to let them in when needed. If you deny them unfettered access to your home then they will become belligerent and curse you out, then hang up on you. This is highly suspicious behavior and makes me feel like they want inside the house for more than ethical reasons.

*They are unprofessional and undeserving of your money.  Once you hand that check over all decorum goes out the window.

Contact them at your own risk.

Terrible customer service. Beware any American Home Shield customer who gets assigned this company. The first technician who was sent out to evaluate the AC told me that both coils were leaking and he recommended that my outside and inside units be replaced. FOUR days later a second technician was sent out to evaluate my unit because more information was needed. This time the technician told me that nothing was wrong with the unit and the first tech must have cleared the drainage line bc the AC is running. Yes it was running but there was barely any air being pushed through the vents inside. I called AHS and they put a recall order in with this same company. For a third time I was asked to schedule an appointment and take time off of work. I was promised an 8am due to that fact that they needed to come out for a third time. My appointment came and went and I didn't receive a call. I called them and was told my appointment was between 9-12pm. When I explained everything above and my disappointment I was told I'm sorry but your appointment is between 9-12. No attempt to rectify or acknowledge that a mistake was made. I called AHS and filed a complaint and canceled my service request with this company.

Mark Wilson was very friendly, on time and extremely professional on July 8, 2019. He supplied and installed new water lines in my attic. The price was very reasonable and water is restored thanks to Mark & Brownie's! I couldn't be any happier... :)

Silvia

Had Rainaldi come out last year to fix a problem. Their work was questionable and expensive, but the manager assured us it was fixed and permanent. Well, their shoddy workmanship came apart AGAIN! I would NEVER call them again. Ripoff 100%

It was not a good experience. Although they were very nice , it became obvious they were not prepared to do the job. They didn't have the tools or materials. The screws to hang the mirror were in the wrong place. They left with the job unfinished and I had to spend another $250 to get the job finished.

Broke contract. No call, no show. I left multiple messages and even tried to email. Don't bother with them.