Avoid this place at all costs. My landlord took a job that required him to move out of state. He and his wife decided to rent their lovely home to myself and my wife. Because they had to leave suddenly, and there was work that needed to be done on this house prior to us moving in, I agreed to be available to let in the people from Pete's Plumbing to re-pipe the house.
My landlord paid and gave them instructions that I was the point of contact and gave them my number, letting them know that I was going to be letting them in and out. So they call when I am driving in to work and want to meet me right then and there to have me give them the house key so that they could have full access to the house. I let them know that not only was I not able to drop everything and go meet them across town, that they had been told that I would be letting them in.
The person I was speaking with (Joey I think, but definitely the co-owner/son of the founder) became belligerent and asked why it was such a hassle for me to give them the key. I advised that I am simply following up with the wishes of the homeowner. He then said to me We have $3,000 of his money, so we will be doing it the way I say, and then he hung up on me.
I texted my landlord and let him know what had just happened, then called back. I got the same gentleman. I asked him calmly why he thought it was ok to hang up on a customer and talk me that way and he apologized and said that it would not happen again. I then explained that there are thousands of dollars of laminate flooring sitting in that house waiting for install, and that I did not feel comfortable handing over the keys with that much loose material laying around, especially with the way that he was insisting. He then said that he would have someone call me to schedule.
A few minutes later I get a call from the same number, but it was a different gentleman. He advised that he can be out there tomorrow at 9 AM. I take the day off of work and head over to the house around 8:30, but five minutes before I get to the house I get a text, not a phone call, saying that they cannot make the 9:00 time. I say no biggie and ask what time they can do this. He says he will get back to me ASAP.
1:00 rolls around and there is still no word so I text back and ask what the time table looks like. I get a reply that there is only one more job and then my house. 40 minutes later I get a text saying Dale is on his way to you. I reply ok, be there in 20
I head over to the house again and sit there for almost an hour when I get a text that says
Very sorry, I have multiple customers texting me and I was unaware I was texting you. We cannot work on your home at all today.
My reply I took the whole day off today. Why tell me you can do it at 9:00 am and then not do it at all?
His response: Because we could have finished it yesterday but you couldn't meet after our conversation in the morning
By this point I had taken about enough, so I call him and realize that the person who is texting me is the same person I was talking to on the phone yesterday. I asked him why he blaming this on me when he had no reasonable expectation of me being available the day before. Then he really became unhinged. Here are but a few snippets of what were said to me, a guy that just wants some plumbing done, by a person that was paid $3k to do a job:
I am 30 years old. This is the only job I have ever had. - Ok, not sure what relevance that has
Me and my dad are laughing at you right now. I have never seen a house so hard to get in to -- my reply, naturally, was hard? All you have to do is call me and set a time
Fuck you. I am not talking to you anymore. Give me the owner's number so that I can tell him what I think about you clowns.
He used the F-bomb about ten more times in the course of the conversation.
In Summary:
*The person that seems to co-own this business, and answers the phones as well as scheduled appointments, is emotionally unstable
*They are not able to keep time commitments. I am not talking about a few hours, either.
*They will, for some reason, insist on having a key to your home despite having someone ready and available to let them in when needed. If you deny them unfettered access to your home then they will become belligerent and curse you out, then hang up on you. This is highly suspicious behavior and makes me feel like they want inside the house for more than ethical reasons.
*They are unprofessional and undeserving of your money. Once you hand that check over all decorum goes out the window.
Contact them at your own risk.
