Best Air Duct Repair in Orlando FL

Waiting on service is a torture! .... I just want to cry. We bought their new unit less than 3 years ago.... We managed monthly clean up by ourselves... until May 2023 when AC broke down. I called and 5 days later they said it was the thermostat... cost me $600 to replace it. The following month... in the middle of June 2023 AC broke down...again. We pay the $300 comfort plan and the visit of $150. But again this month (Friday, July 21, 2023) at 98F insiste my home AC is out.... AGAIN. I called and guess what? No one can come until Wednesday the 26th in the middle of this scrutinizing relentless hot summer and to make this worse, my elderly mom who lives with me can't even breathe... I cannot afford a hotel stay and I cannot leave my mom alone in a hotel.... Already bought fans for us, but it's just blowing hot air. I just have to wait in this hot summer days to go by, holding to their Confort Plan to really work. I just hope they do come clean and don't play with people life. (Fingers crossed)

Professional, expert, ontime and comprehensive. Couldn't be happier with Brandon's visit today.   Thanks Pro-Tech !

Worst service I've ever received. Multiple rescheduled appts by them..this was for a leaking toilet and 1 gasket..almost a month later they call and break another appt.
I contacted manager Robert Torres and he assured me a callback same day..did NOT HAPPEN.

Do not use this company!!

Years ago they charged me $500 to install a dishwasher when I didn't know any better. Highway robbery. Beware of this place.

I have used Pro-Tech a few times in the past and everyone has always been very professional and knowledgeable.  Recently there was an issue with a part that was installed by them about 16 months ago (making it four months out of warranty).  

I wasn't happy with the part longevity and felt like some sort of consideration should be given.  I shared this with the folks back at the main location via email and a letter.  There was a lag in communication time, possibly because of the holidays.

But once my inquiry got to the right person my issue was fully resolved in a very fair and equitable manner.  The true test of a business is how they respond when something does not go right - which Pro-Tech has passed with flying colors.  

I will continue to use Pro-Tech.

Prepare to pay Frank Gay to assess your job for a $39.00 fee. Sized up our disposal R&R with a cheap unit and handed the spouse an estimate / bill for + -$650.00 ! I get the call and promptly send him on his way. You got to be kidding!!!

$118 later with a Lowes unit, I get under the sink and complete the job in less than 40 mins.

I get home to review the bill left for us to approve and I see they added a maintenance plan for $200 + a $40 membership fee. WTF are they thinking?? Unsolicited add-perk, and not explained / disclosed.

I call Sarah (since she has been responding to their Yelp reviews.) and explaine why they didn't get $650 for their estimate. Both the tech and Sarah said he was a new employee and that was most of the problem.

Sarah refunded their trip charge for the estimate.
THANK YOU SARAH
The fact Sarah responds to their reviews and refunded the trip charge got them a 4 stars. I believe they will work with me so both sides are happy if hired in the future and hit a rough spot.

I have used Service One several timesal times in the past.  Generally speaking they were responsive, repaired my AC and cost was as expected.   I contacted them directly for a quote on repairing 2 toilets.  Tech came and actively sought to build up the bill.   Final quote was $750.  I thought this was exhorbitant and declined.  Paid them $49 trip charge.

Tech was rude when I declined.

Service One responded here to Yelp.  Declined.

Went to Home Depot and purchased 2 Glacier Bay double flush elongated toilets on sale at $99 each!!  Hired a handyman and paid $160 to install