Best Gas Line Services in Nashville TN

TERRIBLE CUSTOMER SERVICE AND EVEN WORSE KNOWLEDGE!!!!
I was referred to Helton's from my home warranty company for repair of my mini split A/C unit.  The first appointment, the technician was supposed to arrive between 8am and 11am.  I made it clear to the scheduler that I had an appointment that could not be rescheduled at noon.  The technician finally arrived at my home at 11:30am after several phone calls.  He had zero knowledge of mini split systems and was not shy about admitting that (why would they send this tech in the first place?).  He gave it a brief look over (seriously just a look. no touching or taking things apart) and said it seemed to be working fine.  I asked several questions regarding the general operating system of this unit, all of which he was unable to answer.  He then asked for a check.  
Three days later, the compressor froze and spewed ice all over my room.  My home warranty company again referred me to Helton's.  I spoke with the scheduler and set up an appointment for the following day between 8am and noon. At 12:00, when I still hadn't heard from a tech, I called.  I was told that they tried calling my home warranty company to let them know that they don't have any technicians with knowledge of mini split systems, but were on hold for too long so gave up.  NO ONE FROM HELTON'S BOTHERED TO CALL ME (the customer) and inform me that my appointment had been cancelled and they would not be sending anyone out. RUDE AND INCONSIDERATE OF OTHER PEOPLE'S TIME.

My faucet in my kitchen quit working. I contacted Urbieta Plumbing, and I believe they came out the same day I contacted them, on a holiday weekend! They diagnosed the issue, replaced my faucet, and were on their way. Very friendly and professional. I will be using them again for future repairs, maintenance, etc.

The roads were in terrible condition due to an ice storm. I called another plumber and they didn't want to come out, which is understandable. I had a severe pipe issue and not only did Honest Plumbing come out the same day, they fixed the issue for only $250! He actually put shims under my toilet as well free of charge. He was quick, courteous, and put me at ease. This is a husband and wife owned business and they don't do any of the unnecessary upselling like Lee Company does. I highly recommend Honest plumbing, and will only be using them for my plumbing needs. You can't go wrong working with Honest Plumbing!

James was excellent to work with! He got our gas line ran the same day. Definately recommend him!

Had a Lee Company check out my parents struggling AC unit. It seemed to be underperforming. Scheduled a visit then had to ask them to change the time.
No problem. They communicated the change of schedule and showed up on time. Greg, the technician, fully checked out my parent's unit and communicated to me his findings. He was great. The response and communication of this company is spot on. Everyone I talked to did what they said they would do. Can't recommend them enough. They were thorough, professional and a pleasure to do business with. TY to all.

This company was subcontracted to connect a new sink during a kitchen remodel. On their second trip To get the sink installed I was told that I might need a new garbage disposal if the proper fitting couldn't be found for the existing disposal. The plumber was at my home a total of 1.5 hours including the trip to Loews to get the part or the disposal. He returned and installed the new disposal. The retail price at Loews was $279 and I was charged $399 plus the labor time to go to Loews. Beware of this company charging retail price plus a mark up on the retail price plus their labor time to go buy parts at retail prices. Parts mark ups should never be on top of retail pricing.

Had a clotheswasher issue and they were able to come one day early!!! They were here a matter of minutes and came to tell us what the issue was and how much....we said agreed to the price which didn't break the bank and the two guys went to work. Very polite and knowledgeable. The issue was corrected quickly and my husband and I both feel confident our issue is resolved! Thank you, Alford Plumbing!

Saturday afternoon  after Thanksgiving (holiday weekend of course) our heat pump stopped blowing air  and of course the temperature was going to the 30's Sunday morning. The technician from Griffin returned my call in 15 minutes. While I was explaining the issue the heat came on so we decided to let it run hopefully until Monday. Sunday morning it wasn't working and smelled like something was burning. He was here within 30 minutes, discovered that the fan motor was burning out and the circuit breaker was hot and ready to burn. Sunday was cold. Sunday night was cold. Monday morning a tech was here with the new parts and had the heat back on before mid day.
FANTASTIC and friendly service.
We highly recommend Griffin Mechanical for HVAC and plumbing needs, especially if you have an outage and need to get your heat or air back on. When we replace our 25 year old heat pump Griffin Mechanical LLC will get our business.

We were very impressed with the young man that runs this company.
he was prompt, reasonable and he wore a mask although it was a bit dirty.
He also came and fixed our water heater on a Sunday just before this massive snowstorm hit.
We were very grateful, and he didn't charge any extra

We had an emergency plumbing issue and Michael Shaver Plumbing answered the call on the second ring and were at our house within 2 hours! Not only did they fix the problem they helped us learn what caused it so it's less likely to happen in the future. We would have paid any amount of money but it helps they were very affordable. Highly recommend.

Vince was on time and very efficient. He was very kind and I recommend Lee Company to everyone.

David Bryant

When he comes to give you a quote, he will tell you how good he is and that he will back up his work for a year.  He is easy to believe, since he is a very polite young man.  He did the work with a few hiccups.
This is what everyone thinking about hiring David needs to know!  

We hired him to install new propane lines, convert the new stove to Propane, install a couple electrical outlets, and put in a new Mini Split HVAC System.
He does not stand behind his work at ALL!
* The first problem was when we went to use the new oven.  It didn't work!  It was just before Thanksgiving so when we called to discuss the problem, he said that he had company and that he couldn't come until the following week.  Then he stated that it was a warranty issue with the manufacturer since the stove top worked fine, further stating that there was a blockage in the line to the oven, also stated he would charge us for the call.
After convincing the Manufacturer to replace the stove, the day before the new stove was to be delivered, we pulled the stove out to check the connection and Low and behold David Bryant DID NOT complete the work correctly! He failed to switch the gas pressure regulator lever to the on position!!!
* Second problem, we had to move one of the electrical outlets that he installed.  We already had the new wires in, he only had to put the electrical plugs in the new boxes.  When we opened the electrical outlet to move over, we noticed that the wire connections had not been tightened down properly.  We had to check all 4 outlets, only 1 of the 4 was correct.
* The biggest problem is the Mini Split HVAC system he installed is not working properly and he will not return our calls or text messages. So, we had to hire someone to come fix his work!  When he originally installed the unit, a factory flare fitting he connected blew off creating a mess. That he did not clean up.  His flare fitting connection was over tightened damaging the fitting and causing a leak.
So, in his business descriptions he states that he:
*  provides QUALITY heating and cooling and electrical services big and small.  
* What sets him apart from other contractors: Customer satisfaction is my job I just provide that through heating, cooling and electrical.
* We are best known for: Doing the job right and customer satisfaction.

Would I recommend Bryant Services to anyone?  Unfortunately, we did.  Hopefully they did not hire him.
We have found out the hard way that his work is not quality, he does not back up his work and if you have a problem with something he has installed he simply does not answer your call or return your text message.

Disappointed R & R

Kris when above and beyond. He was out within an hour when our kitten went missing and the vent cover had been found removed. We recovered the missing kitten. They did an amazing job during a stressful situation. Highly recommend. Good people.

I've had two experiences with Lee Company, one for electrical work and the other for a HVAC quote.

For starters, I booked an appointment and was given a four hour window of when the technician would arrive. I ended up having to reschedule because an hour and a half past the scheduled time slot, they still did not arrive. I ended up having to cancel and reschedule.

When the technician came out the next day, he was courteous and knowledgeable. He was somewhat pushy with trying to pitch additional services and work.

All in all, the technician was courteous, knowledgeable and the rate I was charged was reasonable. I was disappointed with the sales tactics and the tardiness but the technician did good work, the rate was reasonable, and he was courteous. I'm somewhat understanding of the tardiness due to the pandemic, but it was still pretty late even factoring that in.

I followed up with a HVAC quote (the first technician set that up). The second technician I worked with was also late. He was extremely pushy, and rude. Not only was I not told the truth (as I came to later find out), but he was incredibly rude and I had to pry to get basic information.

For example,

Me: What is the model you are quoting me?
Salesman:Why do you want to know? You wont find anything on it.
Me: Well this is potentially a big investment, so I'd like to do some additional research.
Him: How do you plan to research? Do you know people in the industry? You won't find anything.
Me: Well I would appreciate this basic info.
Him: Well I'll have to look up the model.

He also quoted a price and then used scare tactics if you go with another company, your house could be permanently damaged and you would be stuck with that damage. You dont want that, do you?

He also asked what other companies quoted the work. I was honest and told him that I planned to get 3 or 4 quotes, as this is a big investment.

He sneered and told me If you want to spend the time you can. You won't find another company that will do it cheaper, and if you do, they won't know what they are doing and you'll have some kid fresh out of school installing your HVAC and messing up your house.

He also asked what brand of unit I had been quoted and I said American Standard. He then said that We use Trane, which is better.

Me: Isn't Trane and American Standard the same thing?
Him: American Standard is a lesser make than Trane and is made differently.

When he left I did some research, and come to find out that American Standard purchased Trane's HVAC division in 1984, and they are now identical, with the exception being the name plate on the unit. Turns out they are made in the same places too.

I could provide other examples, but suffice to say, I couldn't wait until this guy left my house.

Needless to say, I will not be using Lee Company to meet my HVAC needs.

Merritt was great!, Explained the findings of the water leak, informed me of my options, repaired problem gave additional information on pipe replacement of older home. Very helpful, high recommend your services, as I was a work in for a water line leaking.

American Leak Detection

Invoice 00152985

Work performed on 7/7/23

First I'd like to say the guys fixed my leak and were great professionals.
The job was $450 for leak detection. It was $2300 to repair. The water leak was stopped.
After they left my water feature on my fridge did not work. To come back would be $850. My plumber would do it for $400. My fridge had water and ice before and now it doesn't because they did not hook it back up.
Then my water heater malfunctioned. I called my plumber. He indicated when repairs were made water heater was moved to far and severed electrical wires to scorch and flip breaker, thank goodness or there would have been a fire. This repair was $137.
I do not recommend this company to complete their work or fix problems they created during repairs.

Called to report broken AC unit on 90 degree day. Lee came same day w 2 techs. Did complete check on both zones for obvious issues...all looked fine. Went to attic it was a clogged line. Vacuumed it out and and got the air cold. Went under house to check for drainage and see about any issues.  Went above and beyond and had complete confidence in them as professionals and their no nonsense approach. Will use again for sure.