Best Pipe Repair in Memphis TN

Shawn Patton does a phenomenal job taking care of his customers no
Matter how long it's been since we used them. With the ice storm we lost power and I was trying to hook a generator up to my furnace. Shawn went out of his way to help me and answer questions and even called me back later to check on us. Always willing to go the extra mile and take care of his customers. Highly recommend for their quality and service!!!

Alan and his guys absolutely saved the day at our house. We had a leak and they told us exactly what we needed to do and took care of everything right away. In fact, days before we were scheduled. A very honest company, friendly, polite, and reasonable. They didn't try and sell us services or anything we don't need.
I'll be calling A&K for our water heaters and kitchen/bath renovations in the future. They can do more than a lot of plumbing companies. AAA+++

Helped me with a leaking toilet that I was having trouble fixing myself. Was right on time and fixed the leak fast.  Very reasonable would use again.

Dustin and his staff do a great job.  They always put the client first and are very professional.  They also do a great job giving back to the community.

We had a strange hissing noise in our wall. Our Home Warranty company sent Everon's to us. It was a Saturday, and they were the only one in the area available to come out that day. We were concerned we had a leak. The person was schedule for 5-6pm, but he did not arrive until 6:30. When he did show up, he spent less than 5 minutes evaluating the issue. He proceeded to tell us that This is just the way pipes sound. You have no insulation in that wall. We of course believed him. He was the professional. He claimed that if we had a leak, There would be water everywhere!

Well, last night we noticed some strange buckling on the seams of our flooring. The flooring was installed in August, so it is BRAND new! This morning, just about every seam of our flooring had buckling in the vicinity of the hissing wall. We called our Home Warranty company and they sent a different plumber, who discovered a pin hole leak in our pipe behind the wall. The wall itself is soaked from the inside, and the flooring in half our kitchen and hall all have to be replaced. Only part of this damage is covered by the Home Warranty company. If Everon's had dealt with the issue on Saturday night, we would not be replacing our BRAND NEW floor tomorrow.

A few years ago there was a benefit to being in the Happy Hiller club... not so much any more.

Today during a Plumbing tune up the plumber failed to provide services such as a basic hot water heater flush, but offered to install a new sink fixture for $234 (which is average cost if you call a plumber to install) further evidencing no benefit of the EXTRA $$$ I'm already paying to be a Happy Hiller member.

HVAC was basic info but he didn't clean the coils as was performed in the past.

Hiller,
Please explain why this is called a tune up?
Nothing is touched.
I can get free estimates all day from strangers trying to sell me upgrades!
I called the customer service center to cancel the monthly fees. My call was escalated to a manager who was very nice, but she didn't listen to me - did not address my concerns.
She did remind me that last February during the tune up the HVAC techs didn't assemble the furnace correctly after inspection and I called back to get the guys back out to fix the crossed wires.
I didn't complain then because I felt like they did add value, cleaned coils, etc. I'm complaining today because you guys have changed and there is no added value.

First attempt at installation not possible due to wrong pan size and wrong width of heater for closet size.

Sales rep (Dustin) had duly noted all relevant measurements, but no internal confirmation by Patrick (manager) prior to sending a truck.

Big waste of time, plus no respect for neighbors who had water turned off in entire section of condo building.

Wrong technicians (not the crew originally promised) arrived today --  two weeks later and more or less as scheduled. No advance call as promised. No shoe covers as promised & wearing sewer boots.

Poor communication between Patrick and Nikita at office. No prior explanation about original crew having called in sick.

Multiple follow-up calls from Choate's -- apparently only responsive when the sale is suddenly on the line.

Too many issues with Choate's, especially during Coronavirus surge.

Last person I spoke with was advised to expect a bad Yelp! review from this highly vocal and disappointed previous customer.

David Noonan

This company is great for plumbing needs- had a backed up drain  on a hardwood floor. They fixed the backup problem. But, do not use for clean up- I was not told on the front end that they would not tear out the whole floor. Also, they moved the furniture out and now I am stuck with moving it back- floor installation people will not moved back what they didn't move. So now I have to find people to move furniture. I would have used them for plumbing fix, but not clean up. I was left with a mess for weeks.

My entire heat/ac system went out just before Thanksgiving. fo Conway Services was willing to send a tech and a sales person. Tech didn't bother to find the problem but suggested a new system.  Sales person came later and gave a quote. A day or so later I called back asking for another quote to change my system over to gas instead of the heat pump I had. They promised to call me back. Couple of days went by....no call. So I called again. Promised again to call me back. Never did.i guess they are just too busy for a new customer or a customer who's not going to just fork over thousands of dollars without checking out the options. Never gonna call them again I can promise that!!

We have used best care for over three years with no issues until this year.  And it boils down to customer service.  our condensation pump went out on our AC two months ago.   They replaced it.  Then about two weeks ago, they came and did the yearly service on the unit.  while the tech was there after he finished he went to turn the unit back on and it would not come on.  he fiddled with it for ten minutes then just said he tripped the breaker, and he managed to get it back on eventually.  for the last two weeks the unit has been making a strange noise but it would come and go.  Not saying he did anything but it wasn't doing it beforehand.  Finally this last week during the storms we went without power for 5-1/2 days and once power was restored Friday our unit would not run.  The alarm had gone off on the new pump they installed two months ago and it wouldn't drain at all so it was keeping outside unit from running.  I called to make an appt and they said they could do best day (sat) from 1-5.  Here is where it really gets fun.

You see the issue is they scheduled us all three times this year for a window 1-5.  While frustrating, that is standard business practice so that is not the issue.  All three times, someone called from their office around 2:30 each appt to say tech is running behind, you are still on sched, he will call when he is on his way.  The first visit I didn't get a call until almost 6, ad this was after I called best care at 5:30 To see if he was still coming.  Second visit no call until 5:30, but he did come before 6.  But this last visit, after being without air for a week, in 215 degree heat index in a house that was over 90 degrees that I had to sit in for hours, they called again at 2:39 and said same thing as usual.  I waited and at 5:30 I called.  No answer.  They had closed for the day and I could only leave an emergency weekend message that would not get checked until Monday.  I stayed there another hour, and never heard from the tech.  I left at 6:30 and drove from Bartlett to Byhalia MS where we had been staying since power went out with relatives.  When I get to Byhalia I have a missed call from the tech that came at 7:10 PM, saying he was on his way would be there in 10-15 minutes.  Cell service is spotty so my phone never rang and it just went to voicemail.  I quickly drove back toward the house, and Calle snack the number he dialed from.  Well the tech left no other number and the phone he used was a beat care cell phone.  Since they were closed for the day the phone would just give me the standard we are closed message and only let me leave an emergency message.  I called best care direct and same thing.  I got to my house at 7:35 (I did 90 whole way home) and there was a tag on my door, saying he stayed till 7:20 and sorry we missed you.  Call the office Monday morn at 7:30 to make a new appt.  So he called at 7:10, said he would be there in 10 to 15 mins, and aparently stayed at the house 1 minute wrote a note and left.  Didn't bother calling the customer to say I am at your door, on his phone that won't take incoming calls.  

I know power was out for a week, I know it was the hottest part of the year, and I know post Covid it is impossible to hire enough staff to stay covered for a business right now.  I also respect that in this type of
Business you can't schedule an exact appt time because you don't know how long each visit can take.  I understand all of that.  I also know you may have to even cancel a visit sometimes because a job at a different house takes longer than you expect, and last and most important I know not all your techs work on Saturdays so a sat call is also subject to delays.  I have no issue with that at all, I grasp it, and to be honest I  it may happen on a sat call.  BUT what I don't expect is to be left in the dark.  The techs have phones.  If you give a window of 1-5 and you know you won't make 5 o'clock, then you should call the customer or customers if there are more than one, and notify them.  Some may cancel willingly, and reschedule.  Some may be upset, and yes you may get attitude from some.  But you turn a Jennifer into a Karen real quick when you don't communicate.  All three visits this year were the same way.  All were late.  All after the window.  And all of them just sitting around wondering what was going on.  It didn't use to be this way.  But it seems to be the norm now.  And it is unprofessional.  All I want is communication.  I'd rather you call and cancel my appt than leave me in a 90 degree house for over 6 hours.  And having your secretary call after just one hour to say he is running behind but you are on schedule today, is not communicatioj enough when he apparently comes after 7 pm for a 1-5 appt.  With no other cokmuncaltion than that a reasonable person would assume you just weren't coming once it was 6:30.  All he had to do was use his company cell phone one time to say it may be after 7.  We will never use again.

If only i could give 0 . The worst plumbing service ever! Had to call them to fix our plumbing problem. The first day a man came, he couldn't find the clean out. He even asked me if i know where it was. How could a woman, first time owner of a house will know where it is? I was even not here when this house was built 30yrs ago! And how could he not find it when it's his job to do it? He only spent like 5-10mins and decided to ask right away for the service fee! He gave a receipt stating that he couldn't or we don't have a clean out, so he need to go to the vent the next time he will come to our house. Or better yet, if my husband find the clean out, he'll be back. Fast forward to that next day, he came back. The schedule was 2-4pm, he came at around 4:06pm! Very unprofessional! He tried the vent, didn't work! Had my bathroom flooded again of what he did. I kept telling him that if he do something, it will be flooded on the bathroom, still he did it. Bathroom (2) and bath tub (2) got so messy. In short, no work has been done! That was Friday so we need to wait again for the weekend to be over with no bathroom to use. My husband decided to get a very decent plumbing service because when he called them back first thing on Monday, their customer service sucks! Kept telling my husband that they will return his call blah blah blah.. well guess what? No return calls until almost night time. Anyway, our plumbing problem has been resolved by another company that my husband called just today, Tuesday, same day they came. Thanks to you guys! Your company is never number one after all!

This company is a rip off. I paid $750 for an HVAC condenser unit, and all I got was a bucket of non-working rust. Does not honor his contract or guarantees. I would never use them nor recommend them to my worst enemy.

DON'T USE THEM!!!  My previous posting of this complaint went away! They were suppose to come yesterday between 1 and 4 to fix my outside water line.  They said they'd call 30 minutes before they came.  They didn't call or show up.  Phone number was disconnected when I called at 3:45.  (That's what someone does to keep you from contacting them).  Called late tonight they answered the phone told me Homeserve cancelled.  All Homeserve had to say is they would look into it.  Similar problem I had with the previous company they supposedly set up to do the job. Synder plumbing is in with Homeserve and these other companies to scam customers for monthly insurance premiums.  They will be subpoenaed to civil court to testify and pay large fines in my complaint against Homeserve along with another plumbing company.  Already hired a lawyer!

Word to the wise!!!  DON'T USE THEM!!!I would give them negative stars if they gave you the option!