Description

Serving Bartlett and the surrounding communities in Tennessee, our team of plumbers at Smith's Plumbing Services has more than 10 years of experience in the business. We know that emergencies happen. Because of this, we make ourselves available 24/7, allowing you to reach us whenever disaster strikes and you need repair. Whether you need to have sewer repair, pipe repair, or drain cleaning, you can count on our team to provide you with the highest quality products and service available. Reach out to us today to learn how we can help you. We proudly serve both residential and commercial customers. Our services include: plumbing, drain cleaning, drain camera inspections, residential and commercial plumbing, water heaters, tankless water heaters, sewer replacements, water service replacements, faucet repairs, faucet replacement, bathroom remodels, kitchen remodels, toilet repairs, toilet replacements, plumbing inspections, gas pipe repair, gas pipe installation, gas pipe inspections, bath tub installation, bath tub faucet installation, point of use water heater installation.

HISTORY

Established in 2010.
Smith's Plumbing Services was started in 2010 by Dustin Smith. Dustin's goal was to provide excellent service in the plumbing field and to build a family business that could be passed down many generations to come. Dustin felt that Memphis and the surrounding areas were lacking in the number of reputable, professional, and honest plumbing companies so in 2010 he set out to change that. He started with one truck and one employee to five trucks and nine employees currently in 2015.

ABOUT BUSINESS OWNER

I was born and raised in Bartlett, TN. I graduated from Bolton High School. I have ten plus years experience in the plumbing industry. My goal is to build a successful and reputable business that I can pass on to my children. I want to be seen by the public
as a honest, dependable, and trustworthy person that the community can rely on. I want to be considered one of the best in the plumbing industry in Memphis.

Reviews

Lauren B.

2/13/2023

This is the 3rd time we have had Smith's out to repair something (don't worry it has been three separate issues). Every time we have been very pleased with the work and how friendly and knowledgeable the techs are. I asked for Ethan again because of how great he was on the previous job. He is extremely friendly and easy to work with. He explains every option available. The work is done well and always completed in a timely fashion. I would highly recommend Smith's plumbing and specifically Ethan as your tech.

Anastasia D.

6/13/2023

Service was quick and efficient but boy are they OVERPRICED!

Had some work done on a SIMPLE broken faucet. After completing and paying for the service I had two other companies come out (they were already pre-scheduled) and both informed me that the price I paid was well over the estimate they provided.

I cannot STAND a company that price gouges for simple services.

Shame on them.

J C.

12/05/2022 12:00:00 SA

One of our toilets was knocked loose from the seal. When flushed it would leak where it meets the floor. Called Monday, was told Thursday morning was as soon as they could come out. No problem as we just used the other one. Later that day they called and said there was a cancellation and could come Wednesday. The plumber arrived near the end of the 4 hour window. He did call first. He was professional. He looked at the job . Gave me a quote. I approved it. He got right to work. Took about an hour or so.
While the cost was more than I had hoped it would be, the job was done when they said. Nothing more s inexpensive anymore.
Yes, I recommend this business.

Amber B.

11/22/2022

Brock did an awesome job coming over to repair our water heater. He was very nice, explained everything well, no mess. He called before he came and the service was great and it did not take long to figure out what the issue was from the time it took to complete the job. We will def request him and Smiths Plumbing if we need anything serviced in our home. Turn around time from when we contacted them was next day arrival.

Lori G.

08/05/2022 12:00:00 SA

Ryan Nelson came out. He was quick, professional and friendly.
He offered Maintenace suggestions but wasn't pushy. Our backed
up sink is flowing freely now. Highly recommend.

Kimberly B.

7/21/2022

Steven provided excellent service today! Not only did he replace the washer box and valves in our laundry room, he also repaired our sink faucet and three outside water spigots. He was fast, professional, and just plain excellent.

Smith Plumbing provided, not only overall quality and friendly service, from the dispatcher to the technician, but they were EXTREMELY affordable! I was expecting the repairs we needed to be very costly, but was completely knocked over when we were presented such a low quote.

If you want great quality, excellent service, and affordable prices, we highly recommend Smith Plumbing! You won't be disappointed!!

Tarsha M.

12/28/2022

I have used this company for several plumbing issues and they have been quick to come out to repair. I would recommend them and continue to use their services.

Alida H.

01/07/2022 12:00:00 SA

Very expensive and install team was very inexperienced (one was only on his second day as an install tech). Although I reminded them, install crew neglected to put up a plastic barrier when running a jack hammer to demo concrete slab and didn't turn off the hot water when taking out the jacuzzi tub. The tub spout/diverter were not caulked or sealed so water got into the wall.

Shirley Cartwright M.

8/27/2021

I have used Smiths twice and both times I have been more than happy. They replace toilet commodes once and there was a faulty product. (the base has to be perfectly round). They spared no effort and had a team working together. I was impressed.
Recently I had several faucets in my house repaired as a stop-gap measure ( wanted new ones but not enough time). Company coming! The technician made a couple of good suggestions, was fast and efficient and so courteous. The next day the office called to inquire if I was satisfied with their service.They are now my Regular plumbing company.

Josephine C.

10/07/2021 12:00:00 SA

I have used Smith plumbing before and again I was very satisfied with my service. Brock Alverson arrived on time and quickly unclogged my drain. Last time he had to do under my house to fix a leak and then too he went to work quickly and in time had all my leaks fixed. With an old house I am very glad to have a very good and competent plumber. Thank you sir!!!

Jim N.

04/03/2021 12:00:00 SA

Had to wait to get scheduled for our repairs, but it was worth the wait. Great communication from them keeping us in the loop on when we could expect them to do the work. Then on the day of work everything was done as they said it would be. They were polite, clean, and did a conscientious job. Will definitely call them again if a plumbing needs arises.

Wesley B.

9/29/2020

Smiths plumbing is a top notch organization. Always stand behind what they do and the prices are fair. The staff and owner are responsive, detailed and well mannered. Thanks for being a stand up local business!

Ruby J.

05/08/2020 12:00:00 SA

The actual plumbing service was great and the owner is a professional. I am a happy customer.

Kendra F.

9/17/2021

Outstanding service and skill! This is an all around professional company that delivers timely and effective service. I've used them 3 times for different issues and each time they came in on budget. I highly recommend.

Nick L.

2/25/2021

This is the 2nd time we needed their services in a pinch. Both times they came through with outstanding and professional service. I can't say enough about the people who came to do the work. The jobs were completed perfectly. One was a major outside pipe that broke and the 2nd was a inside pluming issue during the cold snap in Feb. They came within 2 hours after calling while our neighbors are waiting a week or more for other companies to show up.

Tammy B.

12/23/2018

I had a great experience with this company. My elderly mom's house had a broken connection at her meter and water was pouring into the street. A technician came out on a Sunday morning and communicated clearly with me about the problem and how much it would cost to fix. He was very professional and put my mind at ease. There was an additional charge since it was the weekend but that was communicated on the front end. After the work was completed, the area was cleaned up and looked good as new. I highly recommend this company and will use them for any future plumbing needs at both mine and my mom's houses.

Diana M.

6/27/2018

I have lived in Tipton County for 6 1/2 years and have had to call upon a plumber more than a few times for emergencies. Smiths Plumbing, however, is now my go to company and the only plumbing service I will use now and in the future. Their customer service is phenomenal, they don't try to sell you something you don't need, and, they get it right the first time. This company will do what it takes to ensure customer satisfaction.

Jerry K.

5/18/2018

Updated: The owner reached out to me and apologized, saying I never should have been told I would be charged a fee to estimate a large job, they only charge service fees for routine house calls. And he got their receptionist to call me right away to schedule an appointment. I will say that the guy who came to estimate the job was very friendly, knowledgeable, and took the time to explain things to me. In the end, however, their quote was 75% higher than the lowest quote I received from another BBB A+ rated company, so I didn't choose Smith's. I've changed my rating from 1 to 3 stars. I'm sure they are good, but very, very expensive - at least in my case.
Original: I have an old house with mostly original plumbing, so after many decades my water pressure is very low. I've called three plumbers to come out and give estimates for replacing the water lines from the meter at the street, into and through the house. Smith's is the only one of the three who wanted to charge a $59 fee just to come out for an estimate! I've never heard of such a thing! so I said no way!. Estimates are just the cost of doing business - so I'll choose another plumber. For the sake of a $59 charge, these guys lost out on bidding a job that would have made them several thousand $$ ...

lois y.

11/28/2016

I found Smith's Plumbing using an internet search and was impressed by their good reviews. I read their website and called them to fix a leaky faucet.

Unfortunately I did not ask for a written estimate before the work proceeded. I wish I had because there were added charges for after-hours work that Smith's charged me. I explicitly stated that my case was not an emergency on my initial phone contact and yet 2 of their plumbers called me on the Thanksgiving holiday weekend, (Thursday, Friday and Saturday), to make an appointment. I refused the Thursday appointment because it was not an emergency. Then I agreed to a Friday appointment--which they were unable to make--and then a Saturday appointment was fixed. Making the Saturday appointment incurred all the extra fees. Lesson learned: always get a written estimate before anything is done.

Their website lists only the 59 dollar dispatch fee and has no stated schedule of holiday hours, after hours, or emergency fees. This is not right. Obviously I did not schedule an appointment on Thursday Thanksgiving, but if they are calling me on Friday and Saturday to set up an appointment and these days are part of the holiday or after hours period which incurs added charges, they need to say so clearly before scheduling the appointment.

I am not giving them a 1 star rating because they are very good in other respects: they respond very quickly to phone messages, and do very good work. I am just not satisfied with the charges.

Rachael E.

04/02/2015 12:00:00 SA

I sent Mr. Smith a message late one night and he was able to schedule an appointment the next day.
His worker, James, came out, inspected the pipes under my house, located the problem and was also able to show me weak spots that would need repair in the future.
James worked quickly and efficiently and I am very pleased.
I will most definitely be using Smith's Plumbing Services again.

Harold B.

4/24/2018

Great company!! Very trustworthy and professional! A++++++++++++++++++++++++++++++++++

Jeanne M.

08/06/2018 12:00:00 SA

I wish I could give Smith's Plumbing Services a higher grade however, they are waaaaaay overpriced. I've used several other plumbing services over the years but saw that Smith's is a local Bartlett company so I thought I'd give them a call to support a local business owner. The gentleman who came to my home and did the work was very nice and the service was A+- no complaints there - but I found them to be double the price of the same service I had done previously. Too bad. Good Service but way overpriced.

Libsey J.

7/28/2015

We had a great experience with these guys this week after our hot water heater EXPLOADED In our attic. They were able to transition us to a new Hot Water heater in a days time. I would highly recommend them. They are professional, courteous and very good at what they do!

Laura G.

09/06/2015 12:00:00 SA

Dustin and his staff do a great job. They always put the client first and are very professional. They also do a great job giving back to the community.

Raychel W.

2/20/2017

I called Smith's Plumbing because my hot water heater wasn't working properly. The technician James they sent out was awesome! He was very kind and explained all of my options. He even showed me everything before and after. It is so nice to be able to take a hot bath again. Thank you Smith's plumbing for having great employees like James!

Steve S.

3/13/2015

Used Smith's today for a hot water heater replacement and they did an outstanding job. The owner was easy to work with and the guys that came out did a great job by explaining step by step what they were going to do as they did it then went over it when they finished. Top notch professional group.

Sharon H.

5/13/2015

Found Dustin through Facebook after reading positive reviews. He was prompt, came on a Sunday to assess our problem. His crew installed our new water heater very quickly, with courteous professionalism. Very happy with the service we received, and love that this is a local Bartlett business.

Kevin S.

4/20/2015

Highly recommend Smith's Plumping! Same day service and quality work. It's nice to have a small family owned and operated business in town that stands by their work. I will definitely use them in the future.

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