Best Care Plumbing, Heating And Air

I called at 10:30 am and the tech was at my house within the hour.  The tech was very nice, professional, informative & personable.  The part I needed for my HVAC system was in his truck so I had heat restored within 3 hours.  I was amazed!!  Highly recommend!!

We have used best care for over three years with no issues until this year.  And it boils down to customer service.  our condensation pump went out on our AC two months ago.   They replaced it.  Then about two weeks ago, they came and did the yearly service on the unit.  while the tech was there after he finished he went to turn the unit back on and it would not come on.  he fiddled with it for ten minutes then just said he tripped the breaker, and he managed to get it back on eventually.  for the last two weeks the unit has been making a strange noise but it would come and go.  Not saying he did anything but it wasn't doing it beforehand.  Finally this last week during the storms we went without power for 5-1/2 days and once power was restored Friday our unit would not run.  The alarm had gone off on the new pump they installed two months ago and it wouldn't drain at all so it was keeping outside unit from running.  I called to make an appt and they said they could do best day (sat) from 1-5.  Here is where it really gets fun.

You see the issue is they scheduled us all three times this year for a window 1-5.  While frustrating, that is standard business practice so that is not the issue.  All three times, someone called from their office around 2:30 each appt to say tech is running behind, you are still on sched, he will call when he is on his way.  The first visit I didn't get a call until almost 6, ad this was after I called best care at 5:30 To see if he was still coming.  Second visit no call until 5:30, but he did come before 6.  But this last visit, after being without air for a week, in 215 degree heat index in a house that was over 90 degrees that I had to sit in for hours, they called again at 2:39 and said same thing as usual.  I waited and at 5:30 I called.  No answer.  They had closed for the day and I could only leave an emergency weekend message that would not get checked until Monday.  I stayed there another hour, and never heard from the tech.  I left at 6:30 and drove from Bartlett to Byhalia MS where we had been staying since power went out with relatives.  When I get to Byhalia I have a missed call from the tech that came at 7:10 PM, saying he was on his way would be there in 10-15 minutes.  Cell service is spotty so my phone never rang and it just went to voicemail.  I quickly drove back toward the house, and Calle snack the number he dialed from.  Well the tech left no other number and the phone he used was a beat care cell phone.  Since they were closed for the day the phone would just give me the standard we are closed message and only let me leave an emergency message.  I called best care direct and same thing.  I got to my house at 7:35 (I did 90 whole way home) and there was a tag on my door, saying he stayed till 7:20 and sorry we missed you.  Call the office Monday morn at 7:30 to make a new appt.  So he called at 7:10, said he would be there in 10 to 15 mins, and aparently stayed at the house 1 minute wrote a note and left.  Didn't bother calling the customer to say I am at your door, on his phone that won't take incoming calls.  

I know power was out for a week, I know it was the hottest part of the year, and I know post Covid it is impossible to hire enough staff to stay covered for a business right now.  I also respect that in this type of
Business you can't schedule an exact appt time because you don't know how long each visit can take.  I understand all of that.  I also know you may have to even cancel a visit sometimes because a job at a different house takes longer than you expect, and last and most important I know not all your techs work on Saturdays so a sat call is also subject to delays.  I have no issue with that at all, I grasp it, and to be honest I  it may happen on a sat call.  BUT what I don't expect is to be left in the dark.  The techs have phones.  If you give a window of 1-5 and you know you won't make 5 o'clock, then you should call the customer or customers if there are more than one, and notify them.  Some may cancel willingly, and reschedule.  Some may be upset, and yes you may get attitude from some.  But you turn a Jennifer into a Karen real quick when you don't communicate.  All three visits this year were the same way.  All were late.  All after the window.  And all of them just sitting around wondering what was going on.  It didn't use to be this way.  But it seems to be the norm now.  And it is unprofessional.  All I want is communication.  I'd rather you call and cancel my appt than leave me in a 90 degree house for over 6 hours.  And having your secretary call after just one hour to say he is running behind but you are on schedule today, is not communicatioj enough when he apparently comes after 7 pm for a 1-5 appt.  With no other cokmuncaltion than that a reasonable person would assume you just weren't coming once it was 6:30.  All he had to do was use his company cell phone one time to say it may be after 7.  We will never use again.

I am so disappointed in this company I bought a complete air conditioner system through them in 2020 now they came out said I had a leaky valve need the compressor changed will not order the part under warranty until I pay them full price for all the labor for them to come spend maybe two hours out here they're charging me close to $500 for this cost. Tell me when I signed the paperwork to buy the unit All they told me was a 10 year warranty. They never included that I only had a year and a half warranty on labor so now they are charging me out the book and expect me to pay when service is done. Nobody has that kind of money just sitting around waiting on bull crap like this, so they are not honoring Anything Do not call this company. Do not use them because it is taking me almost 2 weeks to get a hold of them to have them do anything, and I will be going to somebody else to fix my air conditioner.

EXTREMELY TERRIBLE EXPERIENCE with this company this time!!!  My home warranty company hired them.  A couple of years ago they serviced my home for busted pipes outdoors and there was no issue. They did good work back then, so when I was told they would be handling the service this time, I wasn't worried at all. THIS TIME, they deserve negative 5 stars.  The technician just did not want to work today.  Period.  This whole experience was absolutely ridiculous. I'm calling another plumber outside of this warranty company now. Luckily, they can come this evening and have a look at my issue.  

Best Care was NOT the BEST at all!!! I will most likely cancel the home warranty company as well now.  They seem to have no alternatives to Best Care and did not respond when I noted I was having an issue this time with their chosen company.

Bottom line.... It's a crap shoot. You can chance it if you want to.  They were good some years ago but it was absolutely crap this time!!!  Save yourself some trouble and call someone else who will actually give a damn about your emergency situation.

Work was good but they ae extremely expensive.

Very disappointing.   My water heater went out on Wednesday.   They responded quickly on Thursday and was told I needed to replace the water heater.   However, someone else would need to come to speak to me about expenses.    Later that day another serviceman stopped by to discuss costs and I agreed to the cost.   I was told I could expect a new water heater on Tuesday.  

Tuesday rolled around and no call.   I called them to find out when installation would occur only to find out the water heater had just been ordered.   I called again on Wednesday for a status report and find out about scheduling an installation.   Was told someone else needed to call me.   That call was from an office person wanting to know if I accepted the changes--which I again did.  

Long story short--I still don't have a water heater and Best Care doesn't know when the new will arrive and when it will be installed.    

Very frustrating and upsetting.

They've been timely, reasonable and super professional every time I call.

Thanks!!!

I highly recommend Best Care Home Services for any of your HVAC needs. Jonathan Quinn is the technician who completed the performance inspection on our heating unit today. Johnathan was prompt, professional, courteous and efficient. He assured that the inspection was done properly and that the furnace was operating properly. He even changed the air filter for me. A special thank you to Jonathan for a job well done.

We were over charged by $50 for freon, and the unit developed a leak after being only 3 years old ? It certainly was NOT moved, how did it get a leak? Faulty install or faulty unit or both.  But they arent standing by it and charging us $900 ot fix it.   They had to come out after the 'first' install because they installed it crooked and the hoses they used developed leaks because he did not seal them

Best Care was sent by American Home Shield to fix my mini split A/C unit.  Best Care could not fix it and then lied to Home Shield and said it was fixed so Home Shield now will not do anything with it and I am left going round and round in the Home Shield bureaucracy.  This experience has convinced me to drop Home Shield and to never, ever, allow Best Care into my home - they are a pack of liars.

Absolutely the worse service techs ever. They destroyed my central air unit. I would not recommend them to my enemy. No professional would leave an unit in this condition. I am sorry I let your company in my house.

I would give ZERO stars if I could

I am very disappointed with the service of this company. In the past 6 months I have replaced an HVAC package unit with a Trane prackage unit, and TWO hot water heaters. In the spring, the HVAC guys came out to give us a tune up for $75 on top of the 12K that we've spent with the company. In the beginning of June, our new thermostat said service required.  We called for service. The COMPRESSOR was bad on our BRAND NEW UNIT. THUS, we have no air. We were WITHOUT air for a week. Lucky for us, Memphis summer has been kind until now. We were set to have the new compressor replaced a week and three days post initial repair call...only to find out we needed an additional wire. All of that to say....the owner was NEVER AVAILABLE TO TAKE MY CALL. when I used this company 5ish years ago as they were starting up he was always available, and I'm frankly disappointed with how they have treated this entire situation. They are happy to accept new business, take money, but when repairs are needed that are under warranty expect to wait.

DO NOT USE THEIR SERVICES!!!!

A service technician came out to look at my system by way of American Home Shield and the recommendation was to replace bad parts. In order to replace the bad parts, they shared that they need to modify my existing system, which essentially voids the coverage that I have. They did not take into consideration that any modification would jeopardize the integrity of the system. They apparently were working in service to American Home Shield and not the customer. DO NOT USE THEIR SERVICES!!!

I was very disappointed with how long it took this company to finish the job. In September, they installed a new furnace, AC unit and water heater. It was not until November 4, after countless visits from their technicians, that I had a functioning furnace. Despite the fact that temperatures dipped down to 35 degrees one weekend, they didn't show any urgency to get the job done. I will say that everyone I dealt with was professional and polite, and appeared to want to help. It seemed that there was a lack of communication between technicians and office staff, and also perhaps a lack of follow up or proactive approach from individuals, which resulted in progress getting stalled frequently. I don't think the furnace would be working now if I hadn't continued to call the office to check up on different parts of the job to make sure they were completed.

We moved into our new house and the minute it got cold, our heat went out! We compared pricing with a few companies and Best Care has the best price AND the most honest. Conway quoted us 1.5x the amount to fix the same problem. Not only that but they completed the work the very next day! Nathan and Best Care truly are the best! If you are looking for an honest and reasonable provider - look no further than Best Care!

I cannot recommend these guys enough. The tech was on time, very efficient, and didnt nickel and dime us to death. He went over everything with me and and got our AC working better than it ever has.

DO NOT USE THESE PEOPLE IF YOU CAN HELP IT!  They don't care about fixing your problem and don't think it's their job to keep you from having them. You'd better hope you don't have any problems with their work because they won't lift a finger to help you.

I had no choice but to use them because my home warranty sent them.  My water heater unit began spewing water Sunday morning.  I turned off the spigot to the unit and cleaned up the mess. I called for service but, of course, couldn't get anyone until Monday morning.  I slept on my living room floor with a garden hose connected to the unit draining out of my open back door and had to wake up every hour or two to make sure I wasn't getting more flooding or having strangers walking into my house.

When they came this morning, I explained more than once that I didn't think the closed spigot was stopping all water flow into the unit and that I was worried that it would continue to fill and have to be continually drained to keep it from flooding again. He said there was no problem, so I put the end of the hose in a bucket and went to work after scheduling the unit to get replaced. When I got back, once again my kitchen and living room carpet were soaked.

I called Best Care to have them send someone over to turn off the main to my house or do something to remove the threat of flooding until the unit could actually be replaced. Even though they were still open, they said everyone had gone home and they wouldn't do anything. They did have the technician who came today call me. He also said they wouldn't do anything and ended up hanging up on me. They seemed amazed that I would expect them, when they were here this morning, to get me to a point where I didn't have to worry about flooding until the unit could be replaced.

Now I'm going to have to sleep in the living room again and monitor the drainage hose and my open back door all night.

Had new air conditioners and furnaces installed last month. Price was just ok , installation was timely and efficient. Because of the shortage of trained trades people they like many other businesses are forced to pair an apprentice with a journeyman. Several issues were corrected from the old units and the new installation only had a minor issue , corrected the next day. They kept the area clean and were careful of the house. New units performed perfectly and my electric bill went down 40 dollars in the 2 1/2 weeks the new units were going. This bill was 75.00 less. All in all a good job and I would recommend them for this kind of work.  The trades all have the same problem no skilled help so if they have to use an apprentice too stay in business that is why.

The absolute worse plumbing I have ever endured. They are money hustlers on-site. They did an ok job on installing my toilets. With that being said it was problematic from the time they arrived at my door step. The first visit cost us nearly $300.00 cash onsite and the 2nd visit they tried to get us out  of nearly $200.00 but it didn't work. Mind you I had already paid Home Depot $250.00 for two toilet installations. They are very unprofessional, from management to the workers. They tried to charge me double by breaking parts and the gouching us for cash money each visits. When they left my house I end up having to call the city out to fix their mess ups!! The toilet installer appeared to be under some influence and the other guy just didn't know what tf he was doing. Please do not use Best Care Plumbing ‍‍‍‍‍ Get a refund as soon as you get an appointment text from them.! They are horrible! I will not buy anything from Home Depot again, that needs to be installed by this company!!

Best Care is the company my home warranty company sent for the problem I had with my HVAC so I had no choice in the matter. I had a drip pan full of water under my unit when I opened the call at 8am Thursday morning. My warranty states that they have 48 hours to respond which Best Care took advantage of. I wasn't able to get an appointment until the following Saturday. Up until that time I drained the pan and did research to figure out the probable cause. I did a few things as suggested in the research and kept draining the pan as it kept filling up. When the tech arrived the pan was bone dry, of course! The technician arrived after 11:30 which was more than 48 hours after the call was opened - therefore not meeting the contractual agreement. He couldn't find anything wrong but ordered a safety cutoff switch that he said would be covered by the warranty. I received an invoice for $195 stating Only responsible for 75.00 service fee with the balance of it to be paid by my home warranty company.

On Wednesday the following week I had heard nothing from either the warranty company or Best Care. I called Best Care and explained my situation and wanted to know when to expect the part to be installed. I was told that since there was no mechanical problem the part had not been ordered because it is not something that is covered by the warranty. So, essentially I paid $75 to them for showing up late. No call back to explain that what the tech explained and billed me for was wrong.

This is absolutely the worse AC company I have ever worked with. They were sent out by my warranty company to diagnose a malfunctioning AC unit. After 4 visits by all rookie techs, they determined it was the evaporator coil. After spending over $1000 out of pocket the unit is still not working and guess what, the won't stand behind their work. DO NOT waste your time with these inexperienced criminals.

We had a Heating problem and called about 4pm. The service man  came the next morning at 11am, prompt and friendly. Quickly fixed the unit but at 7pm we discovered there was still a problem. Called the answering service and they had same mature serviceman call and he was at our house again 30 minutes later at 7:30 in the evening. Fixed the problem by replacing the thermostat. Repaired in 30 minutes with no problems since then. When I had a problem they jumped to fix it, without a complaint. Very reasonable, friendly and knowledgeable. Excellent service!

Worst Customer experience I've ever had.   My home warranty service submitted my claim for repairs for my air conditioner unit with Best Care Home Services.  I should have been weary when I called the first day and left message but didn't receive a call back.  On the 2nd day, I called again and left a message and I finally received a call back.  I was told a technician would be at my house on the 3rd day (June 4th) from 1:pm - 5:pm.   I received a call from Best Care Home Services that day telling me the technician was running a little late.  He finally arrived at my house at 8:pm.  He told us that we needed a new motor and he would be placing the order the next day.  I called the next day just to confirm and I was told the motor would be ordered that day.  On June 6th, I called to see if the motor had arrived.  I was told that it hadn't and they would call me when it did.  On June 7th, I called my home warranty service and they called Best Care Home services.  They were told the motor should arrive that afternoon.  That afternoon when I hadn't heard anything, I attempted to call Best Care Home Services.  No one answered and I was sent to voicemail.  I then called my home warranty services and they also got Best Care Home Services' voicemail.  Today (June 8th), Best Care Home Services called to tell me the motor has arrived.  But they can't send anyone out until Monday, June 11th.  Please keep in mind temperatures are 95 degrees.  Other companies have told me that it shouldn't take this long.  I'm so upset that I've had to sleep on a couch and now my back is acting up.  Literally, I've been waiting for repairs since June 2nd.   And now I'm being told that it won't be repaired until June 11th.  They haven't shown any concerns about my well-being and discomfort - despite the fact that I've paid a ton of money to a home warranty service for them to make repairs when I need them.

Overcharge at a criminal level.

One of our water heaters is beginning to leak.  Fortunately, we have home owner's insurance that will cover a new unit and installation.  Unfortunately, they use Best Care who in turn claimed that they MUST do certain things that aren't covered.  These extras total $710.  Oddly, a coworker of mine used Best Care two months ago to replace his, and they did not sing the same tune.  He bought his out of pocket through Home Depot.  I am sure that this had something to do with it.  Where I was told that they could not use any of the installed plumbing (sight unseen), they made use of all of his without batting an eyelash.  (Btw, my home was built in 2003, his was built in '69.)

These extra mandatory services:
Gas line mods: $150
Water line mods:  $100
TP Mods, which consist of a few feet pvc: $95
Drain Pan:  $100!!!  ($20 at Lowe's)
Disposal:  $105 (won't allow you to do)
Permit:  $115. (The permit actually costs $15!  When called out on the rather substantial markup, they unapologetically stated, we have to make money.)

The so-called mods are not only unnecessary, they are WAY overpriced.  They would not allow me to waive any of the services, nor supply any of the parts myself.  

Because you must work through the insurance company and as a result have very little leverage, they attempt to capitalize - obscenely.  Instead of being abused, I opted to accept a much reduced cash payment from the insurance company and will purchase on my own.  Sadly, I will still fare much, much better.  Instead of getting a builder's grade unit and paying $710 for accessories, I am paying for a high-grade unit and installation for a total of $420 out-of-pocket.

I  am not certain what is worse about this company, their overcharging, or how unabashed they are in doing so.  

Bottom line:  An unethical company.

I will NEVER used this company for anything.  I was referred by Home Depot to Best Care for a tankless water heater replacement of one of my three tankless systems in my home.  Technician started by saying they don't use Home Depot Rheem products and everything MUST to taken out new gas line installed, new exhaust installed, drip lines etc.  Their estimate was so far outside the normal I won't consider Best Care or Home Depot for future needs.  This is extreme price gouging.  If you deal with Best Care watch your money they are out to get it.

Absolutely terrible experience with this company for HVAC services.  Technician never showed for the first scheduled appointment.  Technician that showed up days later just told me to clean the units.  He accidentally bent the fan guard on my AC unit when he leaned over it to replace the screws (Still left 2 out sitting on circuit breaker).  It's almost impossible to get anyone on the phone when you call.  Do not call this company for HVAC issues and have your home warranty assign another contractor!

We have used Best Care for Heating and Cooling solutions.  Each time they conducted themselves professionally, and did not exploit the situation.  Made the appropriate diagnosis, and quickly restored the quality of life to our home, in regards to our Heating or Cooling needs.  Best Care will be our first choice when it comes to Plumbing or HVAC needs!

This company might do fine work, but there is no way to tell since you cannot get them on the phone. Their Emergency Line never answers, and even when you call during business hours you spend an incredible amount of time on hold. I should have received a call before 12 PM on Monday. I received a call at 3 PM and spent an hour trying to call back, to no avail. Then I called at 10 AM on Tuesday and was on hold forever; even the Home Depot referral agents couldn't get them on the phone. Then I was told the earliest someone could come out was Wednesday. Meanwhile, I have had no hot water since Sunday. So much for same-day service, so much for customer service. Very, very frustrating company to deal with.

My Home warranty sent Best Care to repair my central air. I so horrible disappointed in Best Care's service; they replaced my unit before getting it to work; I was informed by the repair guy that my furnace has a Bad Board . They left without repairing/replacing the board. I have left several messages and Best Care will not return my phone calls. Update; I received an e-mail from Julie and they are aware of the issues and Julie is attempting to assist me in with our not working HVAC.

Had horrible service dealing with Best Care. Said I had a leaking coil that needed to be replaced. Turns out it was the same coil they replaced 11/2 years ago. These coils should last 15 years!! They told me no warranty exists and that there was nothing they could do. Come to find out it wasn't the coil to begin with, finding this out through another AC company, and that I was low on Freon and just needed my pan adjusted. Best Care serviced my AC May 15th saying everything was good to go, two weeks later I'm low on Freon?. In addition, come to find out there is a manufactures warranty on the coil. Miss information and laziness seems to be the real issue. Would not recommend........

Wonderful service. Came the next day I had an issue. Josh came out and had the problem solved immediately. 5 stars impressive service from start to finish.

I had an employee come out due to them being a contractor for my home warranty. Once the employee arrived 10 minutes prior to the end of my appointment window the first thing they requested was to look in the attic. Regardless of my issue being with the outside unit, and the employee  refusing to look at it. I allowed the employee to look in the attic and the employee immediately told me that they could not work on my unit, that Best Care's contract does not cover it. Weeks later after speaking to the warranty company, they advised me that the contractor send in a report stating that the portion of unit not covered under my warranty is what the issue was. Also, what the employee disclosed to the warranty company and to me are two different stories. Now, it's hard to believe what the employee with Best Care stated since they TOUCHED NOTHING with my unit. It's unprofessional to have someone wait 10 minutes to the end of their scheduled appointment time, after a 5 business day wait for their appointment being scheduled, while the unit was off for 15 hours due to the 8 hour window of freezing in the 100 heat index, after taking off work, for the employee in this company to misdirect my warranty company and cause me a denied claim. I don't know what the protocol is for the two companies, but I don't feel the misdirect is part of it. To the owner, I do not want a response, because anything you say would not be believable to me.

Excellent job on my toilet install. Professional and experienced. Would highly recommend.

After expressing how dissatisfied I was with the Service Tech I was contacted by the Owner Brian Reed. To my surprise  I received a  refund for the fee I paid and a special delivery of wonderful fairytale brownies(made my day:)
Thank you  for reaching out to correct the issue and I will use your company for winter maintenance.

Quick, courteous, knowledgeable and professional. Tech was early for the appointment, everything went smoothly and we have AC... I would highly recommend them!

Terrible...  this company was sent to us by our home warranty company to repair the downstairs air.  It took them 3 tries to figure out that it was the evaporator coil that was broken.  On top of that, it is very difficult to get someone to come out to your house.  There is at least a 3 day wait between calling and having someone actually show up.  When they finally diagnosed the problem correctly, they did not have the part in stock and had to order one.  It was the evaporator coil, which is very common.  Any other company would have had one in their truck and fixed it the same day.  We were assured that when the part came in, they would service it immediately.  Well the part came in, but they scheduled us for 3 days later.  Meanwhile, temperatures are nearing 100 and there's an elderly, wheelchair bound person in my household who cannot be moved to the cooler part of the house.

Unacceptable!

Horrible company!!! They created extra damage in my home. I felt like they were casing my house. The last tech insisted on seeing my outdoor unit even after I told him it was under warranty with another company. He then tried to tell me that the lines were obstructed, but when I started calling the other company to report that he was giving me an opposite report he back down. Then he tried to actually pulled the plug on my outdoor unit and leave. When I question him about it he told me that he would run the unit.  I notified American Home Shield about this company and the BBB of the Mid-South about them. I even cancelled my check until I can determine if the unit is running correctly.

American Home Warranty sent them out to check on a pipe leak.  Charged me $65 (service charge) and quoted me $3800 to fix leak.  I called another company and they came out and repaired the pipe for $300.  What's up with that?

We have never been happier with an HVAC company as we've been with Best Care Home Services. My husband and I have used a lot of HVAC companies in different cities and for various different rental properties, and have always been amazed at the level of service, professionalism, and fair pricing at Best Care. The technicians are always professional and on time, and the pricing always seems to be lower than I expect it will be. One time there was a misunderstanding about what they were supposed to repair (my husband had talked to them but they came over when he wasn't there, so they accidentally fixed the wrong thing) and they immediately came and make it right - doing more than they had to for the same price. They definitely go above and beyond to keep their customers happy and we're so glad we found them!

There should be a rating for less than a star. This company has no customer service skills and an apparent deficiency in integrity. We had an appointment scheduled on Friday 4/17 between 1-6. I called their office to confirm the appointment that morning and the appointment was confirmed. I took a half day off work to wait for these people to show up. Not only did they not bother to show up they also never called to say they would be late or to re-schedule. I left two messages on their answering service and never received a return call. On the morning of Monday 4/20 I waited until 9:30 to contact them thinking that they would call first thing to re-schedule. HAH! The joke is on me again. I was offered an appointment on 4/21 because they were all booked up for the day. But what about my appointment on the 17th? I ask that they make good on their commitment and come out today when I was available and explained that tomorrow would be difficult for me. I was told they would try to work it out and call me back. It's two in the afternoon now and I've received no return call and have tried ringing this company twice. Both times to be sent to voicemail. I'll come back to share how this story ends but if you don't have time for a major headache I suggest you steer clear of this company.