Best Pipe Installation in Memphis TN

In today's world of service, I have encountered so many business owners who just want to get your money with little to no sincere customer satisfaction. Patton Plumbing is NOT that type of business. Not only were they on time, great service, professional, and not expensive (compared to others), the personal relationship you develop with Shawn Patton the owner himself is remarkable. He was all about educating you and showing you what's going on with your current unit so that you understand why you need his service. Thank you for all your tips on lowering my electric bill, saving energy and suggestions that I invest in a new unit instead of repairing the one that I have for the long term return on investment. With summer approaching this week, I will encourage you to try out Patton Plumbing, let him know Dapo sent you and then you thank me later

Alan and his guys absolutely saved the day at our house. We had a leak and they told us exactly what we needed to do and took care of everything right away. In fact, days before we were scheduled. A very honest company, friendly, polite, and reasonable. They didn't try and sell us services or anything we don't need.
I'll be calling A&K for our water heaters and kitchen/bath renovations in the future. They can do more than a lot of plumbing companies. AAA+++

responded to my message quickly, communicated his timeline to get to my place, fixed my kitchen sink quickly, and left zero mess. what isn't to love!

Ryan Nelson came out.  He was quick, professional and friendly.
He offered Maintenace suggestions but wasn't pushy.  Our backed
up sink is flowing freely now.  Highly recommend.

Leak in the bathroom sink and toilet.  Called Otis again!  He came out and fixed both leaks.  Every professional.  Will continue to use his services!

My review of Happy Hiller as a new customer.  It is that time of the year when we were needing to get our HVAC unit serviced.  Kind of new to the area and not having an HVAC serviced here before we reached out to Happy Hiller.  I had read mixed reviews so we thought we would give them a try.  They were very booked up so we scheduled 2-3 weeks ahead for an appointment between 8-10 AM. We received a call just after  9 AM the technician was on his way.

Now it is 11:50 AM that morning, almost noon, and 2 hours and 45 minutes after we received the call stating he was on his way.  We have not heard from anyone and not seen anyone.  We really need to be leaving soon so we call Hiller.  I get a rep on the phone who looks into the issue.  The rep states that they tried to call us at 9:10 AM and again left a voice mail at 9:15 AM to reschedule.  First off, I was just called a few minutes prior to that stating the technician was on his way.  I received absolutely no call after that.  No call stating they were running late, no call to reschedule.  I asked what number they called and left the voice mail.  They provided my number.  Ok, I received their call after 9 AM.  First off, why would you say he is on his way then secondly, call back later to reschedule.  I didn't believe any of it.  The call rep seemed to get very irritated towards me and was very short with me.  She was less than friendly at that point.  I was very nice to her, not upset, very calm tone, just wanting to find out what is going on.  I stated if he isn't on his way then I would like to just cancel the appointment.  She reached out to him and placed me on hold.  When she came back he was going to be here in 10 minutes.  That was fine.  I said that was fine and thanked her.

He arrived in 10 minutes.  He was, I guess you can call it, professionally nice, but not personally. He didn't seem very happy but wasn't rude.  He first asked me if I was interested in the Happy Hiller Club.  At that point I would think about it, this experience isn't going great at all I am thinking.  This is more than 3 hours after I was told he was going to be here.  Yes I was waiting 3 hours from the I am on my way call and 2 hours late with no, I'm sorry I am late.  Technician acted like nothing was wrong.

Techician went to work on the HVAC.  Came back and was talking about a part that needs to be replaced and kind of quickly went thought what he found.  Stated he could replace the part.  It would cost $199 for him to do it and $6 for the part.  I asked him what was all included in the $199.  He seemed to get very agitated when I asked him.  He said Well it is for me being here, my time,  Ok is this where the Happy Hiller True Tranparency Pricing comes in?  The least I would have expected, since I never got an I am sorry I was late or 'I was backed up (which he stated he wasn't backed up), would have at least offered a discount for the repair or something for the huge inconvenience.  I only say that because I have worked in customer service for more many years and if you make a mistake, you want to make it right for the customer.  You want the customer to have the best experience possible.  No one tried to make anything right here.

I asked the technician if I can have a copy of what was done.  He stated they do not provide copies of the work that was done.  He never told me what he did even when I asked.  Kind of avoided the question.  Just told me what needed replaced.  There is no Transparency here.

Would I just Happy Hiller again?  Based on this experience no.  Would I recommend?  Based on this experience no.  No notification of being late, no appologizes for the inconvenience.  Phone reps very infriendly when you simply just want to find out what is going on when someone is almost 2 hours late.  Unprofessional customer support and a company not willing to make things right for the customer when they know they are in the wrong.  There were no phone calls or voice mails to reschedule.  They never tried to reach me to notify me that they were going to be 2 hours late.

Kylan the technician was great personable and knowledgeable and fixed my furnace motor blower. I was kept informed on his arrival via text. Awesome service!!!!

Either dishonest or incompetent. I paid $2,500 for three separate visits (techs David, John, Ryan) to properly assess a backup blockage and paid a lot of money for their expert service. In the end, Ryan said I needed to pay $16,000 - $18,000 to tear up my driveway and repair my pipes. Nope! I then called a legit plumber in Haines City who noticed that none of the three experts from Roto-Rooter thoroughly routed out my pipes. he provided me with video footage to show they did not clean the pipes. This legit plumber charged a few hundred dollars and totally fixed it. I advise Do NOT use Roto-rooter in Polk County!

I'm so disappointed in Conway Heating & Air. They post everywhere Guaranteed Satisfaction. But, guess what, I'm beyond dissatisfied.  I reported my problem to them 3 weeks ago. The young lady  (Lisa) in the refund department said, she had just seem my information on her desk & that she would refund my account at that time. (No refund). I have called too many times to count & the receptionist always take my information & say someone will give me a call but no one ever calls me back.  I'm truly disappointed.

Work was good but they ae extremely expensive.

I called RW Heating Air, Plumbing and Electrical to ask questions about the warranty for the HVAC system that I'd purchased from them a few years before. I wanted to have them to come out to check out some issues I'm having. I did inquire about the warranty and then wanted to schedule an appointment for service. I was spoken to very rudely when I had further questions about the parts warranty. The lady that I spoke to actually hung up the phone on me when I asked her to clarify statements that were contradictory to information and statements that she'd previously made and that did not  make sense to me.

I have recommended RW to a couple of friends in the past, but I won't be recommending their company or service to anyone again after today.

This company is a rip off. I paid $750 for an HVAC condenser unit, and all I got was a bucket of non-working rust. Does not honor his contract or guarantees. I would never use them nor recommend them to my worst enemy.

That company is not a good in plumbing they will cost you knowledge are customers respect to your property don't hire them that cost me 1,000 in cost to my lawn.