Best Pipe Installation in Memphis TN

We have used them multiple times in the past for different issues and I have recommended their services countless times. Their current practices are horrible though. Their plumber came and uncovered a leak behind my toilet and did not offer to fix it. He wanted to sell me on repiping my entire house for over $10k. He said he would call me back, but never did. He left water spraying into my bathroom for 3 days. I had to message the owner directly and he put me in touch with the original guy. He was going to come that Saturday morning so I canceled my early morning plans. He had not shown by 1230 so I called and canceled the service call and had another company fix my leak. The owner is defending his employee and has not offered an apology. And he's upset that I replied to a Facebook post looking for HVAC services saying that I had an issue with his company. Apparently it's wrong for me to be upset about a company's bad performance.

Great job.  Brad & Noah fixed my problems quickly which translated into a very reasonable cost.

Bill was prompt in replying to my request.  He stayed in constant contact with me and offered suggestions to my problem.  His price was fair and his service was excellent.

Dustin and his staff do a great job.  They always put the client first and are very professional.  They also do a great job giving back to the community.

Leak in the bathroom sink and toilet.  Called Otis again!  He came out and fixed both leaks.  Every professional.  Will continue to use his services!

The manager did reach out and addressed the issues I had with my service. I'm very happy with the work that was completed and I look forward to continuing to use them.

After years of using independent HVAC guys and never being able to find them again, our realtor scheduled Chaote's for us when we sold our old house. They fixed an issue that we'd brought up several times to other companies who all told us it was normal (to smell gas).  In our new house, when we needed to replace an old unit, we didn't hesitate to call Choate's and at the recommendation of our realtor, we signed up for the service plan with the discounts. We got an awesome new air conditioner with the best service and we're actually excited to get Choate's to do more for us. I love that they do so much.

Would not suggest this company to ANYONE in need of help/services for water or plumbing issues. Called about a hot water heater not working and was told a technician would be out in 30-45 minutes. 2 hours & 3 phone calls later, the technician arrives. My fiancé shows him the water heater, he literally looks at it and says, It may be the heating element, ( we obviously already knew that, otherwise we wouldn't have called for help) but if he completes a diagnostic it will cost $300 and to replace the element it would be $350. We declined the services because Home Depot offers brand new hot water heaters for $360 with same day delivery as well as assisting with a third party company to install for you,of course with additional fees. I called the office back and informed the receptionist that I was not made aware that all the technician was gonna do was stare at the hot water tank and to actually help us it would cost $300. The receptionist goes yeah that's pretty much how
It works, but the technician said they had to send him out because the receptionist didn't know how to give us pricing. At this point I'm confused and irritated because of poor communication, waste of time and effort, and unprofessional people. You can take your chances, but me and my fiancé both got the this is a rip off vibe immediately!

First experience: No call no show to assess updating electrical panel.

Second experience : $8500 quote to replace a small A/C unit for a 750 sq ft back house.

Poor communication, outrageous pricing. I should have known by the first experience but needless to say I'll take my money elsewhere.

I am so disappointed in this company I bought a complete air conditioner system through them in 2020 now they came out said I had a leaky valve need the compressor changed will not order the part under warranty until I pay them full price for all the labor for them to come spend maybe two hours out here they're charging me close to $500 for this cost. Tell me when I signed the paperwork to buy the unit All they told me was a 10 year warranty. They never included that I only had a year and a half warranty on labor so now they are charging me out the book and expect me to pay when service is done. Nobody has that kind of money just sitting around waiting on bull crap like this, so they are not honoring Anything Do not call this company. Do not use them because it is taking me almost 2 weeks to get a hold of them to have them do anything, and I will be going to somebody else to fix my air conditioner.

If only i could give 0 . The worst plumbing service ever! Had to call them to fix our plumbing problem. The first day a man came, he couldn't find the clean out. He even asked me if i know where it was. How could a woman, first time owner of a house will know where it is? I was even not here when this house was built 30yrs ago! And how could he not find it when it's his job to do it? He only spent like 5-10mins and decided to ask right away for the service fee! He gave a receipt stating that he couldn't or we don't have a clean out, so he need to go to the vent the next time he will come to our house. Or better yet, if my husband find the clean out, he'll be back. Fast forward to that next day, he came back. The schedule was 2-4pm, he came at around 4:06pm! Very unprofessional! He tried the vent, didn't work! Had my bathroom flooded again of what he did. I kept telling him that if he do something, it will be flooded on the bathroom, still he did it. Bathroom (2) and bath tub (2) got so messy. In short, no work has been done! That was Friday so we need to wait again for the weekend to be over with no bathroom to use. My husband decided to get a very decent plumbing service because when he called them back first thing on Monday, their customer service sucks! Kept telling my husband that they will return his call blah blah blah.. well guess what? No return calls until almost night time. Anyway, our plumbing problem has been resolved by another company that my husband called just today, Tuesday, same day they came. Thanks to you guys! Your company is never number one after all!

This company is a rip off. I paid $750 for an HVAC condenser unit, and all I got was a bucket of non-working rust. Does not honor his contract or guarantees. I would never use them nor recommend them to my worst enemy.

That company is not a good in plumbing they will cost you knowledge are customers respect to your property don't hire them that cost me 1,000 in cost to my lawn.