Best Gas Water Heater Repair in Memphis TN

Shawn Patton does a phenomenal job taking care of his customers no
Matter how long it's been since we used them. With the ice storm we lost power and I was trying to hook a generator up to my furnace. Shawn went out of his way to help me and answer questions and even called me back later to check on us. Always willing to go the extra mile and take care of his customers. Highly recommend for their quality and service!!!

I had a busted main water line. The utility company came and shut off the water so I was stuck without water until I had someone come fix it. I sent a request to McMullin and he replied very quick. Just from what I explained he quoted me $450 over the phone, unless of course they came out and there was more issues.
He told me his guys were finishing up a job and he could have them here in an hour before they headed to another job. They came out and fixed the pipe and I paid what I was quoted.
I was very happy with the honesty and how he fit me in the schedule. I have already saved them in my phone and if I have any other issue I know who to call. Thank you guys!

Ryan Nelson came out.  He was quick, professional and friendly.
He offered Maintenace suggestions but wasn't pushy.  Our backed
up sink is flowing freely now.  Highly recommend.

They did a great job with my water heater installation. They were flexible to help with picking up the water heater we purchased. We recommend them.

Would always recommend Choate's for any HVAC or Plumbing need. They're incredibly responsive and you always get high quality work. Their technicians are professional and extremely knowledgeable and helpful. I got two new HVAC unites from them and it was installed in no time, but done the right way. They've come assisted with some plumbing issues and again came and serviced my outdated thermostat. 10/10

Would not suggest this company to ANYONE in need of help/services for water or plumbing issues. Called about a hot water heater not working and was told a technician would be out in 30-45 minutes. 2 hours & 3 phone calls later, the technician arrives. My fiancé shows him the water heater, he literally looks at it and says, It may be the heating element, ( we obviously already knew that, otherwise we wouldn't have called for help) but if he completes a diagnostic it will cost $300 and to replace the element it would be $350. We declined the services because Home Depot offers brand new hot water heaters for $360 with same day delivery as well as assisting with a third party company to install for you,of course with additional fees. I called the office back and informed the receptionist that I was not made aware that all the technician was gonna do was stare at the hot water tank and to actually help us it would cost $300. The receptionist goes yeah that's pretty much how
It works, but the technician said they had to send him out because the receptionist didn't know how to give us pricing. At this point I'm confused and irritated because of poor communication, waste of time and effort, and unprofessional people. You can take your chances, but me and my fiancé both got the this is a rip off vibe immediately!

the guys that came out were very nice and fixed our problems with the drain, toilet and a few other problems. they cleaned up everything they pulled out. very very satisfied with their work.

A few years ago there was a benefit to being in the Happy Hiller club... not so much any more.

Today during a Plumbing tune up the plumber failed to provide services such as a basic hot water heater flush, but offered to install a new sink fixture for $234 (which is average cost if you call a plumber to install) further evidencing no benefit of the EXTRA $$$ I'm already paying to be a Happy Hiller member.

HVAC was basic info but he didn't clean the coils as was performed in the past.

Hiller,
Please explain why this is called a tune up?
Nothing is touched.
I can get free estimates all day from strangers trying to sell me upgrades!
I called the customer service center to cancel the monthly fees. My call was escalated to a manager who was very nice, but she didn't listen to me - did not address my concerns.
She did remind me that last February during the tune up the HVAC techs didn't assemble the furnace correctly after inspection and I called back to get the guys back out to fix the crossed wires.
I didn't complain then because I felt like they did add value, cleaned coils, etc. I'm complaining today because you guys have changed and there is no added value.

They never gave my son the video of his pipes and they told him they would not charge him the $900 the video and blow out cost if he signed up that day to let them do the work. Their quote was $20,000. Yes! That is not a typo. They got another quote and it was $6,000. Again, they never got the video they paid for and had to have the second company redo it.

These guys came out to my place of business when nobody else would and fixed my broken pipes. They were reasonable also on their charges. People should call these guys.

This company is very overrated! We had work done by them in July 2016. They rerouted water lines in our home. We had it done in order to get rid of poly lines. They replaced the lines with pecs pipe but neglected to replace the old poly that was in all the connections to fixtures in the house. We had a leak in the line that comes into the house from the meter because they hooked onto the cold water in the wrong place. When we tried to reach Greg Mote he would not answer or respond to our calls. When we finally spoke to the woman in the office she said it was no big deal. It was a big deal to us! We had brand new carpet get wet in a bedroom.

Terrible...  this company was sent to us by our home warranty company to repair the downstairs air.  It took them 3 tries to figure out that it was the evaporator coil that was broken.  On top of that, it is very difficult to get someone to come out to your house.  There is at least a 3 day wait between calling and having someone actually show up.  When they finally diagnosed the problem correctly, they did not have the part in stock and had to order one.  It was the evaporator coil, which is very common.  Any other company would have had one in their truck and fixed it the same day.  We were assured that when the part came in, they would service it immediately.  Well the part came in, but they scheduled us for 3 days later.  Meanwhile, temperatures are nearing 100 and there's an elderly, wheelchair bound person in my household who cannot be moved to the cooler part of the house.

Unacceptable!

Watch your wallet. This bunch hit us for over $400, and actually only replaced washers on a dripping shower faucet. They actually did more harm than good on cleaning out a waste drain.
Don't waste your time but most importantly don't waste your money.

This company is a rip off. I paid $750 for an HVAC condenser unit, and all I got was a bucket of non-working rust. Does not honor his contract or guarantees. I would never use them nor recommend them to my worst enemy.