Best in Memphis TN

These guys are great....prompt response and came quickly to solve our problem which was a deeply clogged pipe that caused our kitchen sink to back up.  We had called a couple of plumbers before who could not come out for a week but we needed to use our kitchen sink!  The problem wasn't easily solved but they were tenacious and kept trying until it was.  They will definitely be our go-to in the future.

Our downstairs toilet stopped being able to flush so we called the plumbers. They ended up plunging the toilet and the hamsters I just got my daughter for her birthday earlier today came up. They were dead but she believes they just went for a swim and were still alive. So she flushed them back down. The toilet began to over flow and there were more hamsters. So we took them out back and shot them. Not going to lie, it was the best food I've had. 10/10 recommend!!

Thank you Bill for doing an outstanding job replacing my water heater.  I know you were extremely busy with frozen water pipe emergencies, so I appreciate you fitting me in.

the guys that came out were very nice and fixed our problems with the drain, toilet and a few other problems. they cleaned up everything they pulled out. very very satisfied with their work.

I called Mr. Rooter based on a recommendation from my regular plumber last July. They came out and assessed that the the main line from the street to the house needed to be replaced since it was old and causing problems. They had to come out 3 times to resolve water gushing out from the middle of the yard into the street. Turns out they could not repair the issue all three times and needed to bring in a third party company that specializes in irrigation. They gave the name and made arrangements with this company and the issue was resolved. Lo and behold, they did not pay the other company for the repairs they could not fix. They charged me $7,000 for a line replacement and now I am liable to the irrigation company for $1,000 to repair the work they couldn't complete and contracted. After several calls and no returned responses, the person I originally worked with left the company and is no longer there, and I am stuck with an additional $1,000 expense. THIS COMPANY IS TERRIBLE. THEY CANNOT COMPLETE THE JOB AND DO NOT FINISH THEIR WORK OR PAY THEIR BILLS, leaving their customers to clean up their mistakes. I DO NOT RECOMMEND THIS COMPANY. PS. Turns out the employee I originally worked with left this employer because of these sorts of problems. He acknowledged the company does not have integrity and does not keep its promises to customers or employees.

My review of Happy Hiller as a new customer.  It is that time of the year when we were needing to get our HVAC unit serviced.  Kind of new to the area and not having an HVAC serviced here before we reached out to Happy Hiller.  I had read mixed reviews so we thought we would give them a try.  They were very booked up so we scheduled 2-3 weeks ahead for an appointment between 8-10 AM. We received a call just after  9 AM the technician was on his way.

Now it is 11:50 AM that morning, almost noon, and 2 hours and 45 minutes after we received the call stating he was on his way.  We have not heard from anyone and not seen anyone.  We really need to be leaving soon so we call Hiller.  I get a rep on the phone who looks into the issue.  The rep states that they tried to call us at 9:10 AM and again left a voice mail at 9:15 AM to reschedule.  First off, I was just called a few minutes prior to that stating the technician was on his way.  I received absolutely no call after that.  No call stating they were running late, no call to reschedule.  I asked what number they called and left the voice mail.  They provided my number.  Ok, I received their call after 9 AM.  First off, why would you say he is on his way then secondly, call back later to reschedule.  I didn't believe any of it.  The call rep seemed to get very irritated towards me and was very short with me.  She was less than friendly at that point.  I was very nice to her, not upset, very calm tone, just wanting to find out what is going on.  I stated if he isn't on his way then I would like to just cancel the appointment.  She reached out to him and placed me on hold.  When she came back he was going to be here in 10 minutes.  That was fine.  I said that was fine and thanked her.

He arrived in 10 minutes.  He was, I guess you can call it, professionally nice, but not personally. He didn't seem very happy but wasn't rude.  He first asked me if I was interested in the Happy Hiller Club.  At that point I would think about it, this experience isn't going great at all I am thinking.  This is more than 3 hours after I was told he was going to be here.  Yes I was waiting 3 hours from the I am on my way call and 2 hours late with no, I'm sorry I am late.  Technician acted like nothing was wrong.

Techician went to work on the HVAC.  Came back and was talking about a part that needs to be replaced and kind of quickly went thought what he found.  Stated he could replace the part.  It would cost $199 for him to do it and $6 for the part.  I asked him what was all included in the $199.  He seemed to get very agitated when I asked him.  He said Well it is for me being here, my time,  Ok is this where the Happy Hiller True Tranparency Pricing comes in?  The least I would have expected, since I never got an I am sorry I was late or 'I was backed up (which he stated he wasn't backed up), would have at least offered a discount for the repair or something for the huge inconvenience.  I only say that because I have worked in customer service for more many years and if you make a mistake, you want to make it right for the customer.  You want the customer to have the best experience possible.  No one tried to make anything right here.

I asked the technician if I can have a copy of what was done.  He stated they do not provide copies of the work that was done.  He never told me what he did even when I asked.  Kind of avoided the question.  Just told me what needed replaced.  There is no Transparency here.

Would I just Happy Hiller again?  Based on this experience no.  Would I recommend?  Based on this experience no.  No notification of being late, no appologizes for the inconvenience.  Phone reps very infriendly when you simply just want to find out what is going on when someone is almost 2 hours late.  Unprofessional customer support and a company not willing to make things right for the customer when they know they are in the wrong.  There were no phone calls or voice mails to reschedule.  They never tried to reach me to notify me that they were going to be 2 hours late.

Stewart came out to give an estimate. Why two trucks came out for that is beyond me.

Their plumbers seemed more interested in selling a membership before addressing the issue. Ultimately I was recommended by another plumber to have the city look at the issue (at no charge). Since, all good.

Either Stewart Plumbing wasn't knowledgeable enough or honest enough to recommend calling the city for the service.

A plumbing membership??

This is my go-to plumbing company!

I was going to cancel American Home Shield Home warranty plan because when I call for service, some companies that respond come to the initial call and say you need other very costly services.

However, DrainGo came by and that was not the case!

Their tech was SUPER experienced, put on those little footies when he entered my house, the job was done in minutes!

He was also very honest and I trusted his analysis of the situation.

Favorite plumber!

GO DrainGo!

These people do excellent work. They are professional and courteous. Their attention to detail and superb customer service will keep them on my list to call for all my plumbing, heat/air needs. I highly recommend them.

we had a busted pipe, however when the hot water tank was pulled out we found out that ever pipe behind it was busted as well. I thank GOD! that A Blessing plumbing company does a very thorough check to make sure that all of our pipes were working properly.
We are very pleased with their work! THANK YOU A BLESSING PLUMBING COMPANY!!!!!!!!!!!!!!!!!!!!

Looks like my initial review of this outfit has been removed from their listing.

They were subcontracted through Lowes to install our dishwasher. The technician watched a YouTube video while at our home. He then broke our garbage disposal and blew out one of our sockets. He left a huge mess and ultimately didn't install the dishwasher.