DrainGo Plumbing

This is my go-to plumbing company!

I was going to cancel American Home Shield Home warranty plan because when I call for service, some companies that respond come to the initial call and say you need other very costly services.

However, DrainGo came by and that was not the case!

Their tech was SUPER experienced, put on those little footies when he entered my house, the job was done in minutes!

He was also very honest and I trusted his analysis of the situation.

Favorite plumber!

GO DrainGo!

The technician that came to fix my leaky pipe. Forgot to turn the water back on and put the handle backwards on my Fossett in my bathroom. Then the company Draingo changed my order to complete. American home shield could not change the status back to in working and had me on the phone for over 30 minutes and  Could not connect me to a manager.

They were quick to collect their money though.

The person who picked up the phone at Drango stated they're not as perfect as me. Can you believe this and now I'm stuck with a leaky pipe and the handle backwards.

What happened to the Tennessee country sugar pie sweetness. They always have a long knife behind your back.

After the deep freeze I had a broken pipe and called Draingo in Brighton. I was put on the schedule for late that same day. When no one showed up I called and left a very nice (literally) message. I received a call the next morning just before 8am. They said they tried to call my 615 number and had no answer. I have NO 615 NUMBER! She advised it would possibly be the next day. I told them I would find another plumber. Office staff should have their act together. My caller ID is 901 and she read back the number on the original call. Shame on them. They may be good but not for us in a pinch! The real kicker is we live less than a 1/4 mile from their office/yard.

Steve Jacobs
Brighton, TN

I had a water heater go bad on me so I went to my home warranty place for help with that. They referred me to a company called DrainGo that I sometimes see n the area... they had mixed reviews so I didn't know what to think. The technician team  name of Cage and Tyler showed up on time and ready to work... I knew they had to replace it so I was waiting for the kicker... They were reasonable and once agreed they went to replace it... they were great and explained everything and answered all my questions!  They also have great respect for your home, gentle with everything and finished as quoted. I will refer them to anyone that wants quality work at an affordable price! Those guys rock!!!

Called them Monday for non emergency repairs. They came the same day gave me a quote and thoroughly fixed everything for the quoted price. I would use them again.

Draingo was the company contracted by my warranty company (American Home Shield).  The experience started off poorly when they cancelled on the first day they were scheduled.  The next visit included them assessing what was wrong - this included looking at a leaky tub faucet, a sump pump under the house and determining the water regulator for the house was not functioning correctly.  They told me the problems could not be addressed during the visit and that they would have to come back on a different day and that to access the water regulator they would have to dig up the lawn (they did give me the opportunity to dig it up myself or pay them $375.00 to do it).  

The morning of the 2nd  visit I went out and dug up the lawn but found no water regulator.  I did not think it could be under the house since they had been under the house during the last visit, but I decided to go check anyway and low and behold there it was (I dug up the lawn for nothing) - No additional work had been needed to access it.  

After replacing the regulator (thanks) they looked again at the faucet telling me it could not be fixed and that my tub had been installed incorrectly and that to fix it they would have to tear up the tile work surrounding the tub.  Additionally, they said the work would need another approval from the warranty company.  After several days of not hearing from them I started calling and after several attempts was told not only would I have to cover the cost of tearing up and replacing the tile there would be an additional $375.00 fee associated with accessing the pipes that was not covered by the warranty.  This seemed excessive and I contacted the warranty company and although they originally agreed to sending another plumber for a 2nd opinion they came back and said Draingo was the only option and that their opinion stood, but that I could hire a plumber myself, pay him out of pocket and appeal.

So I did.  I hired MPE Services, LLC and instead of a 5 hour window they gave me a 30 minute window.  The price they quoted just to look at it was $89.00, but for that 89.00 he changed out both cartridges in the faucet in about 15 minutes.

Long story - short:  If you are hiring avoid Draingo.  If you have a warranty and have to use Draingo understand they may try and take advantage of you.

Had theunfortunate opportunity to use this company. Would definitely not recommend. Very rude.

The two service engineers were extremely pleasant, on time and quick on their first visit. They arranged to get supplies and came back two days later, having called me to update me on getting the parts the day before. They rightly went to an emergency call first - you'd want them to do that for you - then came out to me a couple of hours late. They quickly fixed both faucet issues, and helped me fix a garage door too, that was too heavy for me to lift and rehook up. All in all, exceptional service, and all around good guys!

Draingo is the plumbing company that my home warranty uses so I have no choice.  I have required two service calls. Each time I was given a noon to 5 appointment window and each time he showed up at 5:30. Both time he didn't have the part he needed for my repair.  The first time he came back the next day and completed the repair, a second day of my waiting for him to show up.  The second call was to replace a garbage disposal.  He showed up with a 1/2 horsepower disposal, my broken unit was a 3/4 horsepower disposal.  I had to choose whether I wanted to settle with the lesser disposal or spend another day waiting for the plumber to return.  I chose to accept the lesser replacement. After this second unsatisfactory experience I felt the need to share it. When they show up, AND when they have the right part, they do good work.

John Varner just saved my house from flooding. The is the second time I used  Daingo Plumbing. My first experience was a water heater that was efficiently and quickly replaced with no call backs. I was worried about a leaky bathtub faucet that was given a temporary fix until a permanent part could be replaced. I called on Friday and got service Saturday.
Communication is good with this company and their technicians are pleasant and honest. I am in Memphis and highly recommend.
Brenda D

Draingo sucks!!!!!!!!!!!!!!Beware!!!!!!!!!!!!!!!!!!!!!!!!!!It took them three visits to my home to find a leak that should've been found on the first visit. The nonchalant technician that was sent out didn't take the time to located the leak and decided to play the guessing game about  where the water was coming from.  So I did his job and located the leak, the water was coming from the new water heater that was placed months ago by THIS company. For some reason the person who placed the water heater thought it was a good idea  to only replace some of piping and not all of it. So now I  have to spend hundreds or even more to cover water damage to my floor and ceiling.

I'm having this company replace my water heater.
In doing so they need to add about 3 inches of PVC piping to the cold and the hot lines (current water heater is 57 inches, new will be 54 inches).
For 6 inches of PVC they want to charge me $225.
For reference, PVC costs roughly a dollar per foot (that's a 4500% up charge).

Employees are rude and contradict themselves whenever you question them about where the charges are coming from.
First was told my pipes are not up to code and need replacing, when pushed on what code was violated I was told that they are up to code but need to be modified.
Then I was told that they ALWAYS need to modify the pipes for an instillation as they are cut to remove the old water heater.  So although this always needs to be done, this is not a part of installation.

I spoke with the manager who told me I've never installed a water heater and know nothing about it..... once again, that was the manager of Drain Go....a plumbing company...she's in charge.

I would not recommend that any one use this company if they desire good service, polite employees or reasonable prices.

Was assigned Drain Go via my home warranty and they scheduled an appointment for 1/12/18 which they no called no showed.
I received a call later that night from a technician who was assigned my case but is in a different state, he told me they had cancelled/rescheduled all appointments due to weather in Nashville which would be fine had they called.
I received a second call from a dispatcher in Memphis who rescheduled my call for 5pm on 1/17/18. It was supposed to be a special time so I wouldn't need to take off from work again and due to the communication gap, their words, for not showing up, calling, and dispatching a tech in the wrong state.
Fast forward to 1/17 and the technician called me at 3:15 and said he would be here in 10 minutes, not a 30 minute call as they claimed,  and almost 2 hours early. The technician said he could take another call and visit me after which I was willing to do.
3 minutes later, no exaggeration, I get a further call from a dispatcher telling me I was refusing service and they would have to reschedule as I was scheduled for 12pm, which is either a lie or the dispatcher on 1/12 lied to me. I explained the issues I've had getting a tech out and she kept telling me I would need to reschedule despite the tech working it out. She called him and he confirmed what we discussed. She returned to the phone and said it may be 4 hours or 20 minutes, and if you aren't there we'll cancel your appointment and you'll need to reschedule.
Incredibly unprofessional attitude from the Huntsville number, if I hadn't been waiting over a week from the time I'd put in my within 24 hours service request I would cancel and refuse to do business with them.

The only saving grace was when the technician came by and fixed the issue. He was pleasant, friendly, fixed the problem in just a few minutes, and we even discussed Game of Thrones.

Hi,
They were sent to me house by AMERICAN HOME SHIELD for a water heater. The technician said that parts were not available and it would be 395.00 to replace. My warranty covered parts and labor. Draingo reported to AHS that it was a charge due to code. AHS then said they would only cover the parts and to write the check for 395.00 directly to Draingo. I requested the charge for this so called code and to separate general install so that AHS. Draingo refused ! AHS was no help and said the only way to get done was to pay 395.00 directly to Draingo. No wonder Draingo said it was out of code because they would get 395.00. I called 3 plumbers and they all qouted for basic install around 400.00. The other plumbers never said my water heater was out of code and actually laughed at the fact that Draingo was trying to rip me off. The only additional upgrade to code was a 30 dollar pressure tank and about 20 dollars in pipe which was included in the 400.00 estimates. I again asked Draingo to help and they refused, in fact they were very rude !!!!! Please be careful with this untrustworthy company which main branch is located in TN.If you have a home warranty please consider not using Draingo as the service provider. I would also not recommend American Home Sheild.

Don't use this company. They came and didn't fix the problem. Had to use them bc of home warranty. When we made a second Appmt to come back and fix it they never called during the five hour window to say they were running late. then when we called they said they'd be there in an hour and an hour later (after our 5 hr window) said they weren't coming!! Huge waste of our time two days now

I would like to report how extremely rude and unprofessional one of your plumbers, Chad is. I have a warranty with First American and was emailed and texted a number to contact. I called to find out how long it may be as the water is turned off to my house and water is leaking from my upstairs into my living room.  I told the dispatcher that it was a warranty call and she acknowledged and told me that she would send it out as an emergency call. I received a call from one gentleman who was already at a site and he said that he would send it to someone else. Chad called me and asked what the issue was and I explained, then he asked if it was a warranty call and proceeded to tell me that I was wrong for calling them directly and that I had to wait until Monday morning. He would not listen to a word I said, he kept over talking me and then he hung up the phone on me. If this is the level of customer service you provide to your warranty clients, then you all should not participate.

I used Drain Go about 6 months ago using their techs in the Jackson and Brandon MS area to install an electrical tankless water heater and also install a sink. Both were half done and bad jobs. The guy Jeff, who installed the water heater indicated he could put it in but did not service them. I felt even though he didn't service them because it was not his brand, I figured he would at least install it and have it working properly before he left. The heater is supposed to heat up to 131 degrees but my water was not that hot. I found out later it's only heating to 108 degrees. Jeff refused to try any troubleshooting to try and get it to normal working temperature before he left because he didn't service them. I was left would a luke warm water heater still not working properly. When I called a few months later to ask again to check, the response was We don't service them and I knew that. Extremely poor, poor service and would not recommend.  
The sink installation was also crappy. Jeff has to come back out 2 times to fix a drain leak because it wasn't done correctly 1st time. The leak was finally fixed, but I later realized the top of the sink on the countertop was not installed correctly and could lead to more leakage. I pointed this out to Jeff when he first installed but he said that was the way it was supposed to be. 2 other plumbers came and looked and verified what I thought. It was installed wrong. I will never ever use this company again. They will tell you anything just get get your money.

I had three guys come to my home from draingo,they came 5 or 6 hrs late two days in a row...They never did any work but started with one price that changed 5 times. They dug my yard up and turned my water off because I told them I was going in another direction. These guys are very unprofessional!!!

Drain Go has been my first call since 2012. They are always courteous and punctual.  As an out of state owner of a rental property in Tipton County, I trust them to fix the issue in a better than timely manner and at a fair price.  The technician always calls me to tell me what's going on and what to expect in terms of pricing, and then calls me when he is done.  The office handles my billing and payment and I never have to go chasing down receipts, they email them to me instantly.  All around good experience!

My home warranty company sent Drain Go to us when we were having issues with rust in our pipes.  When the guy arrived at our house he was rude and acted like he could care less about what our problem was.  He had a young kid with him and another that was either his son or a friends son.  Either way, the entire situation was very unprofessional. I showed him two glasses of water that I had run earlier with sediment on the bottom and then when we ran the water again it appeared to be clear.  Because it was clear at that time he said there was nothing he could do and that maybe I should try flushing out the system. He stated that he was not covered to take care of it so I had to do it.  He then wanted his fee for coming out and then left.  He was there for less than 15 minutes, got his money and left.  He was extremely rude the entire time and very unprofessional.  To add to it, he had the young kid write me out my receipt as he obviously could not be bothered with it.  Now, a few months later, our water heater needs to be replaced. Maybe if he would have even taken 5 minutes and looked at the water heater, which he never did, he may have found the real problem and would have been able to take care of it then.  As it stands, he obviously could not be bothered with doing his job and therefore I have to go through the warranty process again. Thanks for doing nothing except taking my money.

We refuse to allow this company back into our house and would never recommend their service to anyone. If I could give them zero or negative stars, I would.

DRAINGO PLUMBING was contacted by our home warranty. They came out a couple days later and quoted $1100 over the amount the warranty covered for modifications. After talking to three other plumbers that all said that was all included in their price it ended up costing about $500 dollars less for the install from another company. I'm sure they do good work but I'm glad we shopped around. Also, whoever answers their phones needs to work on their customer service.

Great! Great customer service and very considerate employees! They really take the time to explain everything to you thoroughly!

I had similar issues as the other reviewer. The technician came out and looked at my plumbing. He said he would need to get parts from their part house and that he would be back. A couple of days later after not hearing anything back, I called Draingo back, to be told the parts actually had to be ordered. This was never communicated to me. A week after not hearing back from them I called back again to find out when a technician would be coming back out with the ordered parts. I was told the parts would take up to 10 days to come in and I would get a call back.  3 weeks after my initial appointment, I finally get a call back to have the parts installed. They set my appointment for today, between 12 and 5. After rescheduling personal appointments and waiting around all day for the technician to come, five o'clock rolled around and no technician ever showed. I called Draingo 4 times and left messages with a different person every time asking where my technician was. I finally got to call back at 7:30 from a Memphis phone number telling me that they ordered the wrong part and the manager or technician should have called me and told me, which they never did. I told them to forget the part, I was finding someone else to do the work. Worst contractor I've ever worked with.

Drain Go is the worst company I have ever called.  They rushed to the call, but when the technician arrived he was very bad.  He made sure that he wrote up the work order in a manner to find ever way to void the warranty so they could receive an additional fee.  First, it took them so long to even provide the home warranty company the work order they were very much behind.  Then upon doing so, they found ever way in writing it to insure that they could make some extra money and I said nope.  When called the office and was able to advise of their mistakes they got mad and very, very rude.  Ask to speak to a supervisor and they transferred me to a female who said she was the office manager who was even more rude and could not tell her head from her toe.  Told me she was going to be arguing with me.  I advised that was not the case, but they were not correct on some of the issues and she did not care.  i called my warranty company and told them if they did not dispatch my issue to a better servicing company I was going to cancel my service with them.  In which they did.  Out of all the companies i have ever dealt with, Drain Go is the WORST.

NEVER, EVER USE THEM UNLESS YOU WANT BAD SERVICE!!!!!!!!

My home warranty sent me to this company. I told her I could not be at my house till 2:30 I did not get off work till 2. She said I have to give a Time gap of 12 to 5 but I'll put you at the end of the day. She was also very rude as she explained this to me. This was a Monday. My appointment was Friday between 12 and 5 and like I said she told me she would put me at the end of the schedule. Needless to say she called me at 12:50 Friday to let me know someone was about to be on their way. I informed her that I had already told her I could not be there till 2:30 and she said well I guess you just need to reschedule then. When I told her that we already discussed this and to see if they could just call me that later that afternoon if there was another opening she told me I would just have to reschedule for another day. When I told her it would be the same any other day she told me that I just needed to call my home warranty again and get referred somewhere else. So the woman who is in charge of the phones and making the calls and appointments is very rude and doesn't even need a job in customer service.

Our insurer sent Draingo to our home to do a repair on our hot water heater. After several attempts to fix the the problem and not succeeding over several weeks, they then advised me that we needed a new hot water heater. In this attempt they kept bugging us about giving them an additional $640 for alterations for the installation. They advised me that our home was not up to code and additional pipes were needed which turned out not to be true according to the second vendors inspection. After contacting another vender for a second option, the other vender advised me that the site glass was missing is the reason that the pilot was going out. This was a $10 fix for the part and all was needed was to clip it on. In the mean time Drango advised our insurer that our hot heat was leaking without advising me first and all sorts of alterations were needed to replace the current hot water heater that turned out to not be broken at all. After an inspection by second vendor it was determined that there were no leaks or issues with the water heater. The second vendor caught the site glass was missing as soon as I told him what the original problem was. We have had no more problems with the pilot lite. It was as Draingo was trying to get money from us and our insurer. Would not use there service.