Best in Madison WI

Honestly, I can't write enough good things about S&S!  We had our whole water main from the house to the lateral break. It was lead, leaking badly, and had to be replaced quickly.  Lygia in the office was awesome to talk to and helped us get going right away.  Rick came out and gave us an estimate in under a day.  We received an incentive from the city with the pipe being lead and S&S worked directly with them and handled everything from start to finish.  On time, honest, super fair pricing, great work, and all around nice people.  If I could give 10 stars I would!!!

My main water line backed up into my basement and some sewer water came up through a drain. I called John the next day and he was at my house within a few hours. He was prompt, efficient, and it was a reasonable price. He also wore a mask the entire time and was very courteous about us maintaining a 6 feet distance. He even cleaned up! I cannot recommend him enough!

I couldn't recommend them enough. I was a new customer, called them this morning for a broken garbage disposal, and before even booking an appointment they tried to help me troubleshoot the issue over the phone so that I wouldn't have a service call charge. They got me in that same day, fixed the disposal and tightened the faucet without me having to ask. A previous plumber had actually come to tighten said faucet previously, but it is a weird/fancy XL industrial style and he said he couldn't do it without a tool from the manufacturer. Kahl plumbing had the right wrench on their truck and fixed it in under a minute. Thank you Kahl Plumbing for the excellent service!

This is the 2nd time I have had Rick do some work in my house.  He exceeds all expectations.  If you are looking for honesty and integrity, this is the right place to call.  Thanks again for the Great job!!!  Well done, and thanks for making the vent hole for the dryer..you over delivered again.

Top notch service! I couldn't have been happier. They explained everything to me and have great pricing. They will be my go to!

Very impressed. Used them twice in last month. From the person who answered the phone to Paul who came out (both times)and the guy who assisted sorry I didn't get your name. I got a price right away on the phone. She was so helpful and nice. The tech was on time and very helpful and professional. The price at the end was the price I was told. Everyone was so friendly and helpful. What a great team!  Know who I be calling in the future.

Scott will work with you to resolve any issues that may arise.
My only recommendation is to always request a quote previous to the work been done and to request a breakdown of parts and labor on the final invoice, as these are not automatically provided unless requested.

The owners and the guys on the job are great. Mark talks very loud on the phone, but he is partially deaf. I wish the other reviewer knew that...

However, Rita in porta john billing is incredibly rude. She puts me on hold everytime I call and once she forgot to push the hold button because I could overhear hear her vulgar conversation with a man in the office.  I know he was in the office because he continued to talk in the background when she finally picked up the phone.  She acted like I was interrupting her, keeping her from what really mattered, not the customer.

I've tried other companies, but these guys are the best. Rita usually doesn't answer the phone, but if she does just hang up and call back. You'll get someone much nicer, but chances are you'll still have to hear her cursing and bellaring away in the background.

We bought an expensive furnace from All Comfort 5 years ago. The furnace is under a 10 year warranty and died today. We called for service-it is a Sunday ( Valentines Day, yay!) - the repairman arrived a couple of hours later and could not verify whether we were still under warranty. My husband had to show him the paperwork and still the office could not verify the warranty. Why haven't they made their records digital so customers don't have to do twice the work to get serviced without being charged? The service guy is replacing the motherboard but still we will have to call on Monday to make sure they do not charge us for the parts. Update, they have been here for over an hour and a half (at overtime) and we are still waiting. Every half hour, I will take another star off.

Brad comes through EVERY TIME! It's always a crisis with me and he comes same day and responds immediately .

Thursday morning, a leak sprang on the pipe connecting to our hot water heater which resulted in us needing to shut off all of the water to the first floor (and all of the hot water). I called around 8:30 a.m. The gentleman told me he needed to finish shoveling his driveway and he would be over. He made it over around 11. In less than 10 minutes he had assessed the problem but said he didn't have the parts and he would be back on Friday. We hadn't heard anything by 12:30 on Friday, so we called. He said he had an unexpected job come up but he would be here sometime that day. He didn't show up and he didn't call. We called late Friday to ask him to let us know when he thought he would be able to come. He didn't answer and he didn't call back. We assumed he wasn't going to come Saturday or Sunday. On Monday at 11 a.m. we still hadn't heard anything so we called. He said that he had another job but would get to it tomorrow. On Tuesday at 1 we called again. This time he said he has no idea what's wrong with it but he was going to come over in a few minutes to check it out. At 3:20 he still had not arrived so we called and he didn't answer. At 3:30 he called back and told us he's retired and doesn't do plumbing anymore. We tried very hard to be patient and accommodating, but we can't allow this behavior to go unreviewed.

We hired Eckmayer to install an equine waterer and frost free hydrant. We sent them the specs and installation information for the waterer and met with them in person twice to discuss.

We negotiated what we thought was a great deal, we had a separate company come in and trench, and they were doing installation only so it was going to be time & materials.

The overall quality of the work is good, however, they installed the waterer incorrectly. They did not follow the directions provided to ensure the waterer was protected and would not freeze. They were sent the installation instructions and a video prior to ever bidding the job. So, we called them to tell them their mistakes after talking with the manufacturer. The installation instructions were very clear, this was completely an error on Eckymayer's installer.

Admittedly we could have been read through the installation directions so that while we were there we could have been questioning how and why they were doing things. But, we didn't. We trusted that they did the research and knew what needed to be done. We gave them all of the information they needed to do so.

I don't know what made me go back to the installation instructions and verify the install the next day, but for some reason I did. Once we realized the errors, we called to ask them to fix the error. We were told it would be at least 1.5 weeks - keep in mind we have a 6' deep, 4' wide open trench spanning 235' of our property, and we are heading into winter so those lines will freeze if they aren't covered - not to mention the hazard of an open trench that large. This can't be left open for 1 - 2 weeks.

We are going to have to fix it ourselves. So we asked for them to discount the price since we are going to have to re-do the installation. Their response was that they gave us a huge discount already and that they added things we never discussed. This is not true. I was told it would cost approximately $600 and if they encountered any issues it would up to $800. They charged us the full $800 and there were zero issues - they even told us it went much faster than anticipated. They also said they discounted the curb stop from $500 to $300 already. However, he told me from the start he would only charge us $300 for the curb stop, we didn't ask him to discount it. Then they tried to come back and say we never requested a curb stop, until the day of installation - but our original quote from them a month prior included a curb stop. They were the ones that recommended it.

Lastly, we were told we would be given a curb stop key. The installer graciously offered to get us one and said they were easy to make. We don't have one and when my husband goes to replace the install we are going to have to shut the water off in the entire house and drain all the lines since we can't turn the water off at the curb stop. When we asked the manager about this he said essentially it wasn't his problem and if that was a side deal with the installer, that's on us.

I will say the installer did quality work and we liked him overall - we liked him so much we bought him lunch and gave him a $50 gift card to say thank you. However, because they installed it wrong my husband has to go hand dig out the pea gravel and disconnect it himself and put it back together. It definitely wasn't worth the $800 we paid since we have to re-do half of it. Their customer service with this mis-installation has been awful. We were using them for other services prior to this incident and won't be using them again.