Best Electric Furnace Repair in Baltimore MD
Plumbing Service
Fantastic and quick service at a fair price. I was very impressed by this father and son owned business.
8607 Belair Rd, Nottingham, MD 21236
Plumbing Service
Let me put it this way. It's 8 PM last night with 50 degree weather and it's raining that kind of miserable pissing rain that soaks you down slowly but completely. The last thing I'd want to do is stand out in the road snaking a clogged sewer line that's spitting the vilest smelling black water I've ever encountered in my life in my face and blowing specks of human shit all over my head and shirt. This, however, is what Brian Emmel and his brother Matt from T&D Plumbing do for a living. They not only do it, but they do it graciously-- with the kind of professionalism and knowledge that makes you feel totally confident that you have just contracted honest and experienced techs who really know what they're doing. First, they come in and look over the situation like detectives on a murder scene, letting you know exactly what is the cause of the problem, and how they propose to do to correct it. Then they get to work with the best attitude I've ever seen from anyone that's about to dig elbows-deep into what we've all flushed down toilets and let flow freely down our sink and shower drains for years. They let you know the entire time what's going on and how it's progressing. Frankly, it's kind of like if Superman drove a white van and wore boots and Dickies uniforms instead of flying and wearing a mask and cape. I just felt all safe and like everything was gonna be fine standing there feeling admittedly slightly less masculine as these alpha-males dove in head first and solved my problems for me. This isn't the first time I have used T&D Plumbing, and they are my go-to service for all things water related. Their number hangs on the wall in my office and also on my refrigerator door. Their prices have always been extremely fair. These guys are polite, knowledgeable, and get the job done well. What else could you ask for? Don't even call anyone else-- I am not joking when I say that there is no reason to. I remain a very satisfied customer and am truly impressed by them over and over again.
1628 Sulphur Spring Rd, Halethorpe, MD 21227
Plumbing Service
RE Robertson was quick to meet our needs during an emergency water leak at the house. Following the call, RE Roberston plumbers were dispatched right away, their employees were pleasant from call to service. RE Robertson will be getting the call again in future when we have plumbing needs!
1829 George Ave, Annapolis, MD 21401
Plumbing Service
customer service on the phone stinks been a good customer and i called she acted like i bothered her she needs to go lost me as a customer your not the only buisness around wish i could give them a 0
Baltimore, MD
Plumbing Service
I am VERY DISAPPOINTED with the service I received, or rather, didn't receive.
I called and requested a quote for some plumbing work I needed in my shower. The bathroom is being remodeled and I wanted the service to be performed as soon as possible.
The staff was courteous and came to give me a quote, which I accepted. The soonest they could come was about a week later and although I needed it sooner, I understood so I agreed to wait. The construction came to a halt so we could wait for the plumbing work.
They called to confirm the day prior, yet, the next day, about one hour prior to the appointment, they called to say they had a family emergency and could not come. Although I understand that family emergencies happen, this upsets me because I have the contractors lined up to continue the work that afternoon.
I asked if they were sending someone else, or rescheduling to later in the day or even after-hours and their response is that I could schedule it to another date at least 10 days away! That is ABSOLUTELY UNACCEPTABLE! I inquired about a manager or superior stepping in to come in their place and the response was that they only supervise and would not be able to come in their place.
So I'm supposed to just halt my construction for at least another 10 days because they don't have backups for their employees.
This is a reflection of how badly this business is run. As a business owner, I jump in as a backup if one of my employees calls out. Leaving the client stranded after confirming the appointment is a terrible business practice. And if so, at the very least, send someone else later in the day or make every possible effort to make it right and prioritize the client's need, not push it 10 days out. That's just poor customer service.
I can't review the actual plumbing work since we will not be using their services. As far as Nancy, the operator who got the brunt of my frustration, she was pleasant and professional. My beef is with the management for not handling staffing issues and appointment backups in an acceptable manner. Rescheduling at the last minute for 10 days out is ridiculous. Terribly run business.
I called and requested a quote for some plumbing work I needed in my shower. The bathroom is being remodeled and I wanted the service to be performed as soon as possible.
The staff was courteous, came to give me a quote, which I accepted. The soonest they could come was about a week later and although I needed it sooner, I understood so I agreed to wait. The construction came to a halt so we could wait for the plumbing work.
They called to confirm the day prior, yet, the next day, about one hour prior to the appointment, they called to say they had a family emergency and could not come. Although I understand that family emergencies happen, this upsets me because I have the contractors lined up to continue the work that afternoon.
I asked if they were sending someone else, or rescheduling to later in the day or even after-hours and their response is that I could schedule it to another date at least 10 days away! That is ABSOLUTELY UNACCEPTABLE! I inquired about a manager or superior stepping in to come in their place and the response was that they only supervise and would not be able to come in their place.
So I'm supposed to just halt my construction for at least another 10 days because they don't have back ups for their employees.
This is a reflection on how badly this business is run. As a business owner myself, I jump in as a back up if one of my employees calls out. Leaving the client stranded after having confirmed the appointment is a terrible business practice. And if so, at the very least, send someone else later in the day or make every possible effort to make it right and prioritize the client's need, not push it 10 days out. That's just poor customer service.
I can't review the actual plumbing work since we will not be using their services. As far as the Nancy, the operator who got the brunt of my frustration, she was nice and professional. My beef is with the management who does not handle staffing issues and appointment back ups in an acceptable manner. Rescheduling at the last minute for 10 days out is ridiculous. Terribly run business.
I called and requested a quote for some plumbing work I needed in my shower. The bathroom is being remodeled and I wanted the service to be performed as soon as possible.
The staff was courteous and came to give me a quote, which I accepted. The soonest they could come was about a week later and although I needed it sooner, I understood so I agreed to wait. The construction came to a halt so we could wait for the plumbing work.
They called to confirm the day prior, yet, the next day, about one hour prior to the appointment, they called to say they had a family emergency and could not come. Although I understand that family emergencies happen, this upsets me because I have the contractors lined up to continue the work that afternoon.
I asked if they were sending someone else, or rescheduling to later in the day or even after-hours and their response is that I could schedule it to another date at least 10 days away! That is ABSOLUTELY UNACCEPTABLE! I inquired about a manager or superior stepping in to come in their place and the response was that they only supervise and would not be able to come in their place.
So I'm supposed to just halt my construction for at least another 10 days because they don't have backups for their employees.
This is a reflection of how badly this business is run. As a business owner, I jump in as a backup if one of my employees calls out. Leaving the client stranded after confirming the appointment is a terrible business practice. And if so, at the very least, send someone else later in the day or make every possible effort to make it right and prioritize the client's need, not push it 10 days out. That's just poor customer service.
I can't review the actual plumbing work since we will not be using their services. As far as Nancy, the operator who got the brunt of my frustration, she was pleasant and professional. My beef is with the management for not handling staffing issues and appointment backups in an acceptable manner. Rescheduling at the last minute for 10 days out is ridiculous. Terribly run business.
I called and requested a quote for some plumbing work I needed in my shower. The bathroom is being remodeled and I wanted the service to be performed as soon as possible.
The staff was courteous, came to give me a quote, which I accepted. The soonest they could come was about a week later and although I needed it sooner, I understood so I agreed to wait. The construction came to a halt so we could wait for the plumbing work.
They called to confirm the day prior, yet, the next day, about one hour prior to the appointment, they called to say they had a family emergency and could not come. Although I understand that family emergencies happen, this upsets me because I have the contractors lined up to continue the work that afternoon.
I asked if they were sending someone else, or rescheduling to later in the day or even after-hours and their response is that I could schedule it to another date at least 10 days away! That is ABSOLUTELY UNACCEPTABLE! I inquired about a manager or superior stepping in to come in their place and the response was that they only supervise and would not be able to come in their place.
So I'm supposed to just halt my construction for at least another 10 days because they don't have back ups for their employees.
This is a reflection on how badly this business is run. As a business owner myself, I jump in as a back up if one of my employees calls out. Leaving the client stranded after having confirmed the appointment is a terrible business practice. And if so, at the very least, send someone else later in the day or make every possible effort to make it right and prioritize the client's need, not push it 10 days out. That's just poor customer service.
I can't review the actual plumbing work since we will not be using their services. As far as the Nancy, the operator who got the brunt of my frustration, she was nice and professional. My beef is with the management who does not handle staffing issues and appointment back ups in an acceptable manner. Rescheduling at the last minute for 10 days out is ridiculous. Terribly run business.
835 Baltimore Blvd, Ste E, Westminster, MD 21157
Plumbing Service
My worst $9,000.00 mistake. They never pulled a permit and left 3 foot of bad pipe that would have caused me issues latter on. Had to hire another contractor to fix everything. The owner sent an insulting apology letter that they copied and past from another website. Never finished the job. It was obviously to big for them to handle. Countless other issues too many to list. They will not do another job in this neighborhood. God will get justice in the end.
407 Bon Air Ave, Brooklyn, MD 21225
Plumbing Service
Jason and Jack came out to trouble shoot decreased water pressure. This was the second company we called (the first ones didn't look around much and recommended we replace all of our pipes inside and out- which would have cost us thousands of dollars). Saffer came out, checked our whole house, determined it was our water filter on our main pipe, brought all our water pressure back and then some! Down the road we will eventually need pipe work, but they are working perfectly fine as of today! They were pleasant, took the time to teach and explain to us what they were seeing, and made short and long term recommendations for us. We will not hesitate to use these guys in the future, and when our pipes do eventually go, we will be happy to pay them the money for replacement!
4247 Harford Rd, Baltimore, MD 21214
Plumbing Service
I called Coldwright about a toilet which was coming loose from the base. Larry came right out the next morning. Although there was a problem with the floorboards in our old farmhouse, he improvised a solution. Great work!
503 Garnett Rd, Joppa, MD 21085
Plumbing Service
ATTENTION: ESPECIALLY SENIORS and all others who may be considering using My Plumber. I went for this job hook, line, and sinker. I called My Plumber to clear (snake) the drain and replace our disposer.
I signed the quote for less than $1,000 with the caveat from My Plumber that he may have to move the existing trap (estimate $200.00) to accommodate the larger 3/4 HP disposer shown below).
The Rep proceeded to re-route the trap, install the disposer and snake the line. But ran into difficulty because the snake went up the pipe, when it should go down the pipe. After considerable effort he said he would have to remove the drywall to drill a hole through the pipe in order to route the snake down the pipe (shown below).
I paid the Rep $1737.00 and thanked him!
A few days later I called My Plumber to get a line item list of services provided that generated a final bill of $1,737 and received an email that included line items and description:
Diagnostic fee: $180.00
Furnish and install new 3/4 hp garbage disposal: $957.00 ( the Emerson InSinkErator Model Pro 750-2 can be Googled for $369.00)
Furnish and install new pvc sink trap: $200.00
Snaked kitchen sink drain line (had to cut open wall at the tee and drill pilot hole so the snake cable could clear the stoppage; sealed the pilot hole and tested drain thoroughly): $500.00
Total Bill= 1837.00-$100.00 Senior Discount= $1737.00
My initial approval was for a job less than $1000.00 and paid $1737.00 for the services provided which represents more than a 75% increase over the signed estimate. After asking for the line item and complaining to My Plumber, he/she credited our account two weeks later for the Diagnostic Fee of $180.00
My fellow Seniors beware; my advice if you choose My Plumber is to obtain a detailed line item quote up front before electronically signing for the services.
Better yet I would not recommend this company to you or anyone else.
I signed the quote for less than $1,000 with the caveat from My Plumber that he may have to move the existing trap (estimate $200.00) to accommodate the larger 3/4 HP disposer shown below).
The Rep proceeded to re-route the trap, install the disposer and snake the line. But ran into difficulty because the snake went up the pipe, when it should go down the pipe. After considerable effort he said he would have to remove the drywall to drill a hole through the pipe in order to route the snake down the pipe (shown below).
I paid the Rep $1737.00 and thanked him!
A few days later I called My Plumber to get a line item list of services provided that generated a final bill of $1,737 and received an email that included line items and description:
Diagnostic fee: $180.00
Furnish and install new 3/4 hp garbage disposal: $957.00 ( the Emerson InSinkErator Model Pro 750-2 can be Googled for $369.00)
Furnish and install new pvc sink trap: $200.00
Snaked kitchen sink drain line (had to cut open wall at the tee and drill pilot hole so the snake cable could clear the stoppage; sealed the pilot hole and tested drain thoroughly): $500.00
Total Bill= 1837.00-$100.00 Senior Discount= $1737.00
My initial approval was for a job less than $1000.00 and paid $1737.00 for the services provided which represents more than a 75% increase over the signed estimate. After asking for the line item and complaining to My Plumber, he/she credited our account two weeks later for the Diagnostic Fee of $180.00
My fellow Seniors beware; my advice if you choose My Plumber is to obtain a detailed line item quote up front before electronically signing for the services.
Better yet I would not recommend this company to you or anyone else.
Baltimore, MD
Plumbing Service