Abbott's Plumbing

updating my last review
Couldn't reach anyone over the weekend to correct my low water pressure after MSL and water line replacement but this morning Abbotts appeared at my house at 8:30 am to adjust this for us
Telephone customer service leaves alot to be desired but the digging crew who did the work were excellent as was the gentlemen from the crew who fixed the pressure today

What can you buy with $621?
-A round-trip flight to San Diego
-A 50 LED TV
-A month's worth of groceries
-Dinner out for you and four friends in Little Italy....
Or have Abbott's Plumbing's technician spend less than an hour to install a simple 1/2 lever valve in your home. Their technician was great and when I questioned the high charge they responded professionally. But just be aware that if you use Abbott's for a small job, you'll be gouged. $621 for a $10 valve and an hour on-site? Come on.

Stay clear of this company.  They charged $350 for a leak inspection for a high water bill, then gave $3500 estimate to replace the a sink faucet, a tub faucet, and fix a running toilet.  Their inspection was completely wrong!  Another plumber did not find any leaks that would cause my parents' water bill to double in a three-month billing cycle by using meter readings.  Water left running was the cause.  The service manager, Tim said there was nothing he could do.

This company is a SCAM! Stay away!! They say fair pricing?? Ha! The tech, though very pleasant, walked around, did NOTHING, and charged $289. For NOTHING! He said that he had to charge $189 of that because he took a tool off his truck....which was unnessary. STAY AWAY!

We used Abbotts 11 years ago because we wanted to switch to a Noritz tankless water heater. They did a great job but they tried to inflate the price of the unit by $1500 because that was the tax credit we were going to get back. Shady if you ask me....

Fast forward to May 2020 and we need to replace that water heater. I looked on line and I could purchase the replacement Noritz system for $1587. When their sales guy came out hey first tried to tell me that their base charge was $4700! I laughed in his face and he then said but your cost is $3500. I said to him so you are going to charge me $2000 in labor for a 3-4 hour labor install? No way! We settled again on a price and they did a great job but I don't like the greedyness at all! I would use Len the plumber before I call them again.

My kitchen sink had began dripping. My boyfriend had taken the faucet apart trying to fix it. When he put it back together and we turn the water on it would not shoot up and out it would just come out from underneath in the sink. What a mess I couldn't use my kitchen sink for over a week. I went on Yelp trying to gather some estimates nobody will come out for free just to tell you what's wrong and how much it's going to cost. I couldn't get involved in one of these hourly rates they will let you know once we're there situations because I didn't have so much money for repairs. So I got the best deal from Abbott's plumbing they said they would come out for $49. To see what's going on.

I text it around 7:00 a.m. this morning they responded several hours later stated that they could come today and to call their 4105365700 number. I did just that a very very nice lady answered the phone said they would be there between 3 and 5:00 p.m.

Not even 10 minutes later I got a call from the plumber and he mentioned he'd be there at 3:00 p.m.. He arrived exactly at 3:02 p.m. and got to work.

He ended up needing to take my entire sink apart and putting it back together now it's working. This service was very very reasonably priced. They even gave me a $35 coupon without me to even ask. Hopefully I don't need to call them again anytime in the future but if something goes wrong I will.

Ben was very thorough and professional.  He explained everything to us and made sure everything was working before he left.  He did an excellent job.

The only reason I gave a 4* instead  of 5* is the cost.  It was a half hour job and no parts  needed.  Our kitchen sink was stopped up.  He took pipe apart and cleared the blockage.  Charge was $332.  I asked  him if there  was any wiggle room in the price and, unfortunately, he was not able to reduce the price

I was very impressed  that they  could come out the next day after I called.  Plus, they kept  me informed as to when Ben would arrive.

All-in-all it was a good experience.   And, I'm thrilled to have a working kitchen again.  Thank you for your speedy service.  And, a special thanks to Ben...he is a very pleasant and courteous man.  And, a good worker!

Stay clear of this company.  Total rip-off. This is the second time we have used Abbott's for work in our house.  First time we were totally satisfied but not this time.  Because we are trying to sell our house we had some issues based on the inspection that needed to be addressed.  We had some seeping pipes in the basement, an outdoor spigot that leaked when turned on, and a shower faucet that hot and cold were reversed.  

We got a quote to fix the pipes in the basement for $495 and requested quotes on the other two items.  We agreed to have the pipes fixed in the basement which turned into an $885 invoice.  

The shock cam with the estimates for the other two items which were $990 to fix outdoor spigot and $6,814 to fix the bathroom faucet

Not wanting to spend that kind of money I contacted my real estate agent who referred me to a plumber with whom he works and proceeded to tell what to do about the outdoor spigot which fixed it ($990 saved) and he came to the house and took 5 minutes to fix the bathroom faucet at a cost of $40 ($6,774 saved).

We are now questioning the original work done and the cost.

After we talked to Tim (the president) we received no satisfaction and he was in fact very rude and condescending to my wife, in fact calling her delusional

If I could give a negative rating I would give them an negative 10.

This company saves the day,, dishwasher was backed up, am so happy with the service warranty. Dishwasher is washing and has drained. Paul Dudek nice guy respectful and knew what the problem was right away. This man represents Abotts plumbing, thank you sir

So I will review my review from a few days ago.  I was pretty annoyed, but figured I'd calm down and provide more clarify. My wife calls a plumber to check out a small job.  They call me and say it'll be $50 to come and that goes towards the expense of the case upon a hire.  To their credit, they arrive quickly.  The guys are nice, but after showing them the two issues, which I believed to be fairly minor, they tell me the small job will cost $500, but that if I hire for both, it'll be about $450.  

I felt that was a bit high, and I asked how long it'll take them and they tell me that one issue will take about 15 minutes to fix and that costs $230 (approximately - don't have the receipt with me at the moment) and the other one will be closer to an hour and that'll be closer to $370 and will take closer to an hour to fix.  I ask them how they figure that job costs that much and they tell me that it's the price.  I cannot for the life of me understand how a 15-minute job to fix a ring on a sink drain costs over $200.  

I tell them no thanks and I had to pay them $50 just to come out to do an estimate.  After they left I looked myself online and found numerous contractors (and plumbers) that give free estimates estimates and I feel contractors that are overpriced and don't get hired are the ones that charge for estimates.  

Their work might be good, but I don't and won't ever know.  To their credit, they were fast and would be good for emergencies, but I felt I wasted $50 and that left a bad taste in my mouth.  I don't care for their business model and still question their prices.  Nothing wrong with paying for skilled labor, but last time I checked, plumbers don't make more an hour than lawyers, and the vast majority of lawyers I know (and I know a lot) don't charge as much an hour as this company was going to.

Scheduled a consultation for Tuesday, but they called a day early when they had an unexpected opening-- Already off to a great start. Rich arrived promptly and we determined that my faulty sump pump should be replaced. He went to his nearby supply house and returned with the new pump within an hour. Before I knew it, he pulled out the old unit, installed the new one and tested it. All told, I had a brand spanking new system in 3 easy hours. Rich was kind and personable but also professional. I and please with the whole experience and I would definitely recommend him for what he said was his specialty, sump repair and replacement.

Have known for awhile that my main sewer line was probably going to need to be replaced. I've had an insurance type policy through BGE Home to help cut the cost when the time came and had an estimate from them for the job. I decided to call around to compare and just get a few more quotes and opinions. Abbott's initially came out and said there would be a fee to video the line before they could give an estimate so I apologized for the misunderstanding and said I wasn't going to get the estimate. That was on the weekend.

First thing Monday morning, the manager from Abbott's called and said he had gone through the weekend calls and realized there had been a mistake and I was told that in error. They absolutely were not charging me to video the line to diagnose and give an estimate. He said he still wanted a chance at my business and offered to send someone out that day to give me the estimate. Right then I felt that the customer service was already top notch! I was impressed that they cared enough to pursue me as a customer and correct the miscommunication over the weekend.

Richard came out and spent a few hours videoing the line and reviewing all of the options with me. To make a long story short, I spent the next several hours calling him back with question after question. I was upfront with them about my policy with BGE Home and my inclination to use them to take advantage of that policy.

In the end, Abbott's matched the price for the trenchless replacement offered through BGE with my policy (which was an incredible match!!!!!), came out the NEXT day to complete the job, arrived on time, and warranty their work for LIFE. Even BGE Home said they understood why I had to go with Abbott's!

Richard, Vince, Pat and the rest of the crew who completed the work were all outstanding. Everyone was friendly, knowledgeable and incredibly patient with this crazy lady who asked a thousand questions about the replacement. I feel confident the job was done correctly, it was inspected by the county, and it is one less thing I have to worry about now! Great customer service

Horrible experience!!!!!!!!  Service technician breaks the bathtub faucet handle and no running hot water from the bathtub/shower now.  Quoted a replacement for $1500.00.  Escalation to Field Service Manager unsuccessful and his response was things happen, and it must of been a coincidence that the mechanism failed while the service technician was on site.  We'll be spreading the word to stay clear of this company!!!!!!

This company does not care about their employees. This company underpays their employees compared to any other plumbing company in Maryland. They are dishonest and always trying to take the cheap way out! So keep that in mind when you use Abbott's plumbing, they will use the cheapest supplies and charge you top dollar for them!

Abbott's plumbing is a dishonest company. I had 3 toilets installed on the weekend sometime last year. Less than a year later, one of them is clogged. They are telling me it's not an emergency and they cannot come out after 3pm when I'm home. Replacing old but working toilets is not an emergency but they gladly took my money and installed inferior quality toilets on the weekend. Now that I'm having trouble with it, they cannot come out when I'm home because a clogged toilet is not an emergency by their standards.

A year later the sewer line broke- the connection either was never there or it broke apart. Since we were under warranty we had them back to fix at no cost. However this time they had to dig up our sidewalk to fix and again the way they left the yard was/has been a nightmare to fix.  So in the end we spent several hundred to fix the sidewalk and still trying to get the grass to grow back in the yard a year and half later.

This company is willing to send out a plumber that has been exposed to covid! A plumber was exposed by a customer, and was asked to continue working and risk infecting others! Use at your own risk! This company doesn't care about their employees or their families health, or the health and wellbeing of their customers!

I've used them twice and both times the plumber were nice and finished the job promptly.

Abbott Plumbing came to diagnose and then repair our new Noritz Tankless waterheater.  We have been struggling with this for more than a year, first installing a larger gas line to satisfy the Noritz expectations (took 9 months with BGE). We now have a direct gas line from the meter (now new and high pressure) to the Tankless.  The Noritz was installed correctly with our Geothermal by a top geothermal installer, but when this lemon acted up, they admitted it was too advanced for them to fix.  Noritz ikes to put callers on hold for a really long time.  This cost us an extraordinary amount of money (which should have been covered by the Noritz warranty).

Anyway, Chris diagnosed the problem(s) and two key parts were sent to us next day by Noritz.  Tankless works now.

Thanks very much.  Now I hope Noritz honors the fact that we started with this issue long before the first year labor warranty was expired.

We had a leak in the water line entering our house.  After getting the run-around from our HOA and several other plumbers, Abbott's Plumbing was recommended.  Kevin came out within 2 hours of our call and gave us an estimate.  We signed the contract, and a crew showed up at 9:00 the next morning (all wearing masks).  Hal, Alex and William worked from 9 until after 4, digging in our courtyard in the heat.  They located the leak, repaired it and cleaned up.  Great work...we would recommend Abbot's to anyone who needs plumbing work!

We highly recommend this company. We had an accidental issue arise after installation of the sump pump but they were very responsive and fixed the issue immediately. They went above and beyond to make sure that we were satisfied and even provided discounts due to the accidental issue. Everyone was very professional, knowledgeable and  kind. Will be using them again (We actually just did for another project!)

Meg and Ben Monti

Had a sewer back up in my house. Call around to other companies and they wanted $209 and more to snake the line. Saw that Abbott Plumbing had a $99 special and called immediately. Made the appointment and the plumber was at my in 60 minutes, which was amazing. I explained to the plumber my problem and know what was the cause. He snaked the kin from the cleanout to the County main line. Sure enough there was roots in the County's line. He even put a camera in to show that it was cleared. Abbott Plumbing saved the day.

Had to shut off our main to the house due to our tub leaking (and no secondary shut off). Called this morning after having a no show from Roto-Rooter yesterday. Made an appointment for 4pm, and when I got home (at 4) the guy was already here ready to work. He was in and out within an hour, and while I thought it was a bit pricey for 30 minutes of work ($563), I'm just glad to having running water again (after 2 days without).

Just was notified that the extra expense which was added to my bill for locating the part was refunded.  They definitely care about the customer.

Absolutely a horrible experience. I called Abbot because I was having an issue with water seeping up from my laminate floors in my kitchen.  It only was happening when the dishwasher would run.  
A technician came out the same day.  First thing he said was there is a $49 service charge for the visit ( on their website it says Free home evaluations and estimates).  I agreed since he was already there.  He looks around the dishwasher with a flashlight, then tells me he will have to take apart the dishwasher to find the leak.  There will be $189.00 charge to diagnose the leak and it would be applied to repair. I agreed. I figured My machine needed a repair anyway.  I sign the work order.  In two seconds he diagnoses the leak as coming from the dishwasher and that i would need to call an appliance repairman because it is a problem specific to Whirlpool.  I refused to pay the $189.00 diagnosis fee and asked him to contact his supervisor. We finally settled and I payed the &49.00 service charge. Worst experience ever with a plumber!

Abbott came to replace a toilet supply valve and a flapper. The work was done well, said it would take about 2 hours.  It took about 25 minutes--the charge--$402!  After telling him that was a ridiculously high price, he gave me a $35 off coupon.

Had a shut off valve break and called to have it replaced. I did all the work to put just put a new valve on it took tech 15 minutes just to put the valve on and put a new water line that I supplied and it cost me 250.00 dollars. When I questioned this price  I was given a story about how it is a licensed plumber and their price is 300.00 dollars and I was given a discount. WOW. These people are rip offs

Have used them several times for minor repairs.  Always prompt and courteous.  Face it, household repair expenses are high, but I find their prices fair and they offer discounts and coupons.  Very pleased with their service.

Abbotts plumbing is the best plumbing company in Baltimore area. Their staff is very professional and knows their trade inside and out. They leave the house cleaner than when they arrived. I feel comfortable leaving them access to the house when I am not home. For any residential Plumbing needs, Abbotts is the only company to call!

Nice guys but never gave us enough options. We had a sewer line problem and it was an emergency and they responded quickly. My wife talked with them but I feel they did not give us enough options. After talking with other plumbers after the fact and doing some reading I realized we had many cheaper possible solutions. I wish they had offered to replace our old galvanized water service when they had the trench open from doing the sewer line replacement. After they backfilled the trench we had a water line break that day while they were backfilling. They promptly came back and fixed. The next day a manager came and offered to redig the whole project and replace the water line or just fix what they broke for free. The replace project was quoted at another $1000. I said no just fix the break they had done. Well three weeks later the line broke at a different spot. We had signed a waiver saying any future breaks would not be covered. After calling a bunch of plumbers they all asked why we did not replace the line when the sewer was being done. Apparently old galvanized pipe gets brittle when exposed and after backfilling and settling will more than likely break. Which it did. So after an addition $2300 with another plumber( Stephens Plumbing and Heating) we are all fixed.
Abbotts were very responsive when I had some issues with the water meter cover ; which the broke. And with the grading job of the sewer line. But I feel they did not explain the whole process and it cost us more in the end.

Excellent service the whole way through. I had an emergency situation with a clogged main sewer line and a house with 4 young boys in it. They were able to get me scheduled for the following day and did an amazing job! Rich and Hal get special shout outs for explaining everything and being courteous and good natured the whole way through while i peppered them with questions. Abbott's Plumbing really deserves the 5 stars!

I called Abbott's plumbing at 9am to come fix a leak in my kitchen ceiling. I was told they would be there in a couple hours as there was only one call ahead of me. While waiting I eventually realized the issue was with an upstairs toilet and got the leak under control. However, bc they had said they would be there in a couple of hours I did not go to work. They came 6 HOURS LATER at 3pm and then told me the 2 bolts holding the tank on were too loose. That's it. Nothing was actually broken. He told me I could pay $189 for him to tighten these 2 bolts or $49 for the service fee and have ME tighten them--so I paid $49. He was clearly amused at how simple it was. It would have been MUCH smarter business for them to take the $49 service call fee, take the 3 minutes to tighten the 2 screws and have me rave about them on yelp and recommend them to friends. Instead, I was furious to have used precious sick time AND get ripped off. He was pretty amused by my situation which was also irritating. Yuck.

Abbots came in did the job timely and perfectly! Great job and reasonable too. Very polite too!

I had a flood in my basement. I had just finished cleaning up from that flood.  The we got more rain.  I went to the basement only to find it flooding again.  The sump pump had failed. I called so many plumbers and they were all busy and could not get out here. The last plumber I called was Abbott's.  I explained that my basement was flooding and I needed someone right away.  I was told as soon as the next plumber broke free, they would send him out.  I explained that I had had hip surgery and I couldn't keep up with the water.  Within an hour,  Chris called me and told me he was on his way.  He arrived shortly, went to the basement and ran all of the water out of the sump pump.  It ran and ran until he could finally take the old sump pump out and replaced it with a new one.  In addition, he swept the water from the basement to the sump pump because I was unable to do it. I told him that he would be my plumber for life.  Yes, it was a little expensive on my fixed income, but the service I received was priceless. Thank you Abbott's and thank you Chris.

We called Abbott's Plumbing on a Friday because we had a leak in the kitchen coming out from under the sink.  They said there was no extra charge for coming out on a Saturday.  They did arrive as planned and found that the faucet extension had a break in it.  They could replace it with one from their truck.  The cost would be $705 or we could get our own and they would have to come back another day.  Facing the week-end with no water and an extra charge to return, we chose to sign the order and go ahead with it.  Shortly after we were told by a neighbor that her faucet repair two months ago cost $350 and there was even a problem getting the faucet off.  We researched on the internet and found that the prices in our area for replacing a faucet cost between $200 and  $350.  We approached the repairmen with this information.  They contacted someone in the office who agreed to discount the service to $670.  They were here about an hour and claimed that their hourly rate was $198.  Feeling very taken advantage of, we gave them a check for $550 trying to figure out what the cost should really be.  On Monday we stopped payment on the check as with further research we felt it was way out of an appropriate range.  The owner called to work things out at the end of the week. He was willing to accept a $550 check and would not reduce the price any further.  Since he presented an argument for every point we made and we were getting no where with him, we agreed to send the $550 check.  We realized we made a number of mistakes in not knowing a reasonable cost ahead of time and overestimating the payment at $550, but we also feel this company is way overpriced and took advantage of us.