Best Electric Water Heater Repair in Atlanta GA

This company has exceptional customer service.  The response time is fast and the ability to troubleshoot your issue is great. I will keep them as my go to for future service needs.

To anyone and everyone there will be a day when an unexpected event can occur.  On Christmas Eve my pipes burst, never been in this situation before I immediately started reaching out to plumbers no one was interested due to the timing right around Christmas in fact Christmas Day the day after. The only company that showed any concern for my needs was Greys plumbing the owner Austin Grey is not only professional, they are kind and caring. A gentleman by the name of AJ immediately came and addressed the leak gave me my options and before you know it the leak was fixed.  Two days later my hot water tank went out on me once again , Grey's plumbing to the rescue in no time they installed a new water heater brought it up to code and was very supportive during this time as well. Before choosing your plumber call Grey's plumbing first you will not be disappointed.
Thank you
Sheila & Randy Smith
Jefferson, Ga

Narciso set the time. I took off work to honor the time that HE set. He didn't show. After calling him, he said someone else would come to my house later that day which meant more time off work. That person didn't show either. Unreliable.

I recently contacted Mighty plumbing for an obscure plumbing issue with my tub and toilet not draining on the top floor of my home. The day prior, the tub/toilet worked fine and no one used the tub so no hairball issues. We also do not have small children that would flush a wad of toilet paper nor toy. The kicker was that Mighty Plumbing had to complete this job asap bc it was the same day I delivered my daughter. While i was at the hospital, they worked on the job trying to diagnose this issue. We ran into some expected delays but at the end of 3 days they figured out the issue and resolved it before I came home from the hospital. Which was what I asked for. The bill was acceptable. I am really impressed with the clear communication and customer service. Adrian stayed in full contact with me. Unfortunately, i did not catch the name of the guy that actually came to the house but I heard he was also very polite and professional. As a customer, I appreciate the old school subject matter expert tied with customer service. I definitely recommend them for any plumbing needs.

Disappointing Experience/Non-Experience.  Called, spoke with someone that said they'd be out the next day.  Rearranged my day to be home for the service.  No one called, no one showed!  On top of that, they are very hard to get a hold of. I tried calling back a few time, no one answered and no one called back.

I was so pleased with Lonny's responsiveness and quality workmanship. He followed back up with me to ensure that I was satisfied, and put the final touches on my bathroom remodel!

Delighted that we chose absolute plumbing to come do some work on the house we just bought. Justin and the other four gents who did the work over the past two days have been nothing but amazing. I'm very impressed with their work ethic and they were all so nice! We are definitely going to be repeat customers. Also really appreciated the text with a name and picture of the person coming out saying they were on their way for our original quote. Thank you again to the team, you have put us at ease.

Bobby came out same day and fixed our kitchen faucet in less than 30 minutes. He was very reasonable in price and again quickly came out to solve our problem. Thanks Bobby! It is really hard to find a good, honest and reliable plumber! We found one! Nicely done! Thank you Bobby!

Paul was outstanding!  Nasty water leak from upstairs master bath to downstairs ceiling that was sudden. He was so flexible and was at our home within an hour - from an evening call!  I was not expecting that. They live up to their name - ASAP!
Paul immediately diagnosed the issue before removing the toilet and he was right!  He was thorough, explained things along the way, friendly and finished with great quality.  We were so grateful for his help!

As I researched and secured multiple competitive quotes for a relatively minor, but necessary plumbing repair, I selected to use Keep Smiling Plumbing (again). When it came down to the decision, the fact that I had previously been provided excellent and price-competitive service, over the last 20 years, from Keep Smiling Plumbing... it was a slam dunk. As a Full-time, Full-Service Realtor for the past 35 years, the intrinsic value of loyalty in a quality service provider is crucial to both of our businesses.

**Update 1/21/2018**
When this company says they take Amazing Care of their customers it's a bold face lie. I've had nothing but Amazing Care from this company. The company staff continues to drop the ball on a very urgent issue with this BRAND NEW unit. Imagine paying more than $7,000 on a new TRANE HVAC and condenser and it malfunctions time and time again. A warranty technician came out and worked on the unit two weeks ago. He mentioned that the unit is freezing up due to the cold weather. Fine, just go ahead and fix it! He noted that the original installers didn't install something else correctly and their install team would need to come back out. Really lowered my confidence in the staff's competence when he told me this. His warranty work seemingly fixed the problem until last night when the unit  started blowing cold air again. It's now less than 50 degrees in my family's home. Also, the staff that answers the phone tell  you they'll call you right back and then you never hear back and have to call back and demand answers. So sick of this nonsense experience.

**Update 1/8/2018**
No response from the company as promised below. And, my situation continues to get worse with this company. My HVAC unit freezes up during these cold storms with this same issue occurring since December. A technician has come out three times now and not definitively figured out what is wrong with our system. Company is extremely unresponsive to phone calls and emergency situations. I have to call back 3-4 times stating that my issue is URGENT because the temperature in my home is below 40 degrees. This is probably the worst experience and service from a company that I've ever had. This whole issue is related to a NEW system that Casteel Heating and Cooling installed in my home. A new $7,000 Trane HVAC and condenser.

**Original Review Submitted 12/12/2017**
I would bring my review up to a four star if it weren't for a very frustrating recent experience with maintenance on a brand new unit. I purchased a brand new $7,000 Trane HVAC system a little over a year ago and I had two issues with it twice in 2017. Both times the unit shuts off the heat and blows out cold air. I called four times on Friday, December 8 because the heat wasn't coming out of our vents. I realize that it was probably a peak maintenance period, but Casteel should prioritize a customer that recently purchased a brand new complete HVAC system. On Monday, December 11, Casteel's employees finally (not their call center) called me back on Monday and sent a technician out later that evening. My recent experience with Casteel and their technician Mike wasn't very pleasant. Upon arriving, he told me that I should not have powered the unit down as indicated on the side of the upstairs HVAC system because it erases the error codes on the unit. He made me feel stupid that I took matters into my own hands and didn't seem concerned that my family was without heat for four days. He also told me that my warranty on my brand new unit would be void if I weren't on a regular maintenance plan with Casteel, even though I told him Casteel came out and serviced the unit a month ago. The technician wanted to charge me $71for a diagnostic fee, yet he ended up not finding any problems with the unit. If this same issue happened twice, there seems like there's something wrong with the unit. I also think Casteel should consider a troubleshooting line for customers as well. Something similar to what computer technical support does for computers. A simple tip to turn off the breaker or the thermostat to power down the unit would have helped during the snowstorm this weekend. Instead, I kept reaching the call center on Friday with a promise that Casteel employees would call me back. A very frustrating experience to say the least!

Casteel finally made good on the faulty unit and fixed all the issues. Took some time and escalation but glad it's finally finished

Negative ratings are not an option!

I made an appt with Head's Plumbing just to have my hot water heater inspected.  No problems at all its just a condition of our HOA to have this done.  The extremely pleasant lady that made the appointment quoted me a price of $65.00 and if any repairs were needed this would go toward the final cost, which was fine.  My appointment was set for three days later between 9-11am at 10:15 a gentleman called and said he was on his way. Cool..then he says the service call for him to come out is $65.00 and the inspection is $125.00.  I explained to him I was person I spoke with it would be $65.00, he then claims that the lady that made the appt did not know what she was talking about (these are his exact words).  If you have someone answering your business phones and making appts with customers that I assume this is the way you make a living by having a plumbing business why would she not be properly trained?  He then says she is new, here again why hasn't she been trained.

I them asked for him to have a manager call me. This experience didn't get any better.  He says we change receptionist all the time and they are not trained to listen to the key words when a customer calls and a quote is given.  I asked for an appt to have my hot water heater inspected..no tricky words in the sentence at all. Around and around we went, finally when I said..please explain to me where I as a customer did anything wrong. I spoke clearly, she understood and I was given a price and the appt was scheduled. But because you fail to train employees on what an inspection consist of (looking at a pilot light, and some other foolishness he added, I now have to scramble and find a plumber to inspect it today not to mention I took today off for this. He asks for me to hold on and comes back and said they would charge me the $65.00 but he would not open up anything and look at it. Just would listen and look for any leaks. Byron Harden arrived and looked at my hot water heater as I read to him what my HOA was requiring. On my receipt he wrote:
This water heater is up to code
There are no visible leaks
There is a thermal expansion tank on the cold water line
The unit is set in a drip pan.
This water heater is past it's life expectancy (this is not what was required).
Byron Harden then says to me and I recorded this on my phone: if the HOA makes me purchase a new one it would help his business because I would purchase it from them.

Sad to say this is the first time I have ever dealt with a business that is so unorganized and obviously have cooked business practices. DO NOT TRUST THIS COMPANY!!!!!!!!!!!!!!

Had an emergency kitchen flooding issue and they were great! Super friendly service and they came out and fixed everything. Exactly what you would want!  Cane explained exactly what happened and fixed the problem. Also liked that they had a Yelp coupon to get me a great rate!