Heads Plumbing Sales & Service

Longstanding family owned business with great customer service. Wouldn't re anyone else for plumbing needs

I got attentive, exemplary service from Heads. We had to repair our sewer line to the street (ugh) and they made it relatively painless for less than half of one quote we received. Torian and Ashley were great about communicating issues with me. They've got a customer for life!

I have been completely satisfied with the service that I have received during the past few months from Head's.  Each time that I've called, a technician has promptly come out to perform service.  There are 3 bathrooms in my house, and all 3 toilets needed a part (circular flap inside the tank) replaced at the same time.  I called a larger, more popular plumbing company at first, and I was quoted around $300 to repair each toilet.  At the time I could only afford to repair one at that price.  I later learned about Head's and called for a technician to come out to give me a quote, and the price was HALF of what I was quoted by the previous company.  I ended up paying half the price for the same level of service as I've had no problems since the repair.  I will be calling Head's from now on for any plumbing needs.

I could not be happier with the service I received from Heads Plumbing. After having another company come out and quote an estimate of $2800 to fix and repair a drain stoppage causing a minor overflow of water into my house, I had to get another opinion. The fine folks on my Nextdoor app recommended two companies in the area and I immediately decided to call Heads Plumbing. Not only were they able to come out the same day to diagnose the issue, they were also able to make the necessary repairs to get my unit back in tip-top shape. The best news? The final tab was less than $600. I repeat, less than $600. After fearing a price tag almost FIVE times what I actually paid, I received fantastic and quick service. I will absolutely be calling them again should anything arise and I'm happy to give them rave reviews.

I have tried to reach this business several times over the past week.  The only response after leaving my initial message with their answering service was a text telling me to call another number (678-362-3584) to schedule an appointment.  Which I did...only to get voicemail.  Left messages 2x and I am now officially giving up.  I think that they are way too busy and really don't need my business.  I guess those great reviews are only from those they choose to service.

We had to wait a while as they were so booked and now I can see why. Having someone this experienced to come out and do the job right was so worth it. We were so impressed and pleased by the work Byron did for us. We plan to use Heads from now on. They are a superior company!!

I am giving 5 stars to the professionalism and workmanship of the technician named Odari. The cost was within the range for the service provided. According to Ashley, the the originlly scheduled tech was not able to make my 11-2 window, so Odari arrived after 3:30pm. That was fine for me, because I work from home and I wasn't planning to leave until after 5pm.  I just wanted my shower clog fixed; and it was! We also discussed replacing piping from the street to my house and I received a quote in a timely manner. I look forward to that service being completed. I am glad to have found Head's Plumbing Sales and Service!

I needed my septic tank pumped. I had it pumped 15 years prior. Torian and his assistant came out, dug it up in two places. The guy that did it 15 years ago only did the exit side. The front side was full. I am so thankfull that there are still people and companies out there that take pride in their work and do it with integrity. Many thanks to Torian and Heads Plumbing for getting me fixed up.

Negative ratings are not an option!

I made an appt with Head's Plumbing just to have my hot water heater inspected.  No problems at all its just a condition of our HOA to have this done.  The extremely pleasant lady that made the appointment quoted me a price of $65.00 and if any repairs were needed this would go toward the final cost, which was fine.  My appointment was set for three days later between 9-11am at 10:15 a gentleman called and said he was on his way. Cool..then he says the service call for him to come out is $65.00 and the inspection is $125.00.  I explained to him I was person I spoke with it would be $65.00, he then claims that the lady that made the appt did not know what she was talking about (these are his exact words).  If you have someone answering your business phones and making appts with customers that I assume this is the way you make a living by having a plumbing business why would she not be properly trained?  He then says she is new, here again why hasn't she been trained.

I them asked for him to have a manager call me. This experience didn't get any better.  He says we change receptionist all the time and they are not trained to listen to the key words when a customer calls and a quote is given.  I asked for an appt to have my hot water heater inspected..no tricky words in the sentence at all. Around and around we went, finally when I said..please explain to me where I as a customer did anything wrong. I spoke clearly, she understood and I was given a price and the appt was scheduled. But because you fail to train employees on what an inspection consist of (looking at a pilot light, and some other foolishness he added, I now have to scramble and find a plumber to inspect it today not to mention I took today off for this. He asks for me to hold on and comes back and said they would charge me the $65.00 but he would not open up anything and look at it. Just would listen and look for any leaks. Byron Harden arrived and looked at my hot water heater as I read to him what my HOA was requiring. On my receipt he wrote:
This water heater is up to code
There are no visible leaks
There is a thermal expansion tank on the cold water line
The unit is set in a drip pan.
This water heater is past it's life expectancy (this is not what was required).
Byron Harden then says to me and I recorded this on my phone: if the HOA makes me purchase a new one it would help his business because I would purchase it from them.

Sad to say this is the first time I have ever dealt with a business that is so unorganized and obviously have cooked business practices. DO NOT TRUST THIS COMPANY!!!!!!!!!!!!!!

Appointment date came, I called the morning of to confirm they were still coming in the afternoon, and was informed the tech would arrive closer to 5pm (block of time given to me was 3-5pm) due to another job. I called at 5:15pm to check on status and was told the tech would call me to let me know around what time they'd arrive. How inconsiderate to call me at 7:30pm! Horrible customer service. If something so simple as calling a customer to let them know the status, I can only imagine how they handle larger issues. I wouldn't even give them 1 star if I wasn't forced to.

Too many unanswered calls beyond their operators who take messages and the plumbers on call. Their operators seem friendly but between cell phones & company phones, the place plumbers have to get better with scheduling. Its better to be transparent than a company that dodges or avoids. Also found out they schedule times without customer awareness even after promising times.

Called on Tuesday July 12th, to schedule an appointment for July 15th for a toilet installation. The appointment was scheduled for an arrival time between 3 and 4. It's now 5:15; no call, no show. I got their info off of Nextdoor. I will not be calling to reschedule. They deserve no stars.

I had a leak inside my walls coming from one bathroom upstairs to another bathroom ceiling in the lower level.  They came in made the repair quickly and cleaned up everything.  I called a another company that was going to charge me a lot more to do the exact same job.  They are excellent.

My appointment was scheduled early this week for 3pm-5pm today. I recieved a call at 3pm lettibg me know that I needed to pay $100 before they would dispatch a technician, since it was after hours. I called back to make the payment, but I had a few questions first. Ms. Maddox was very argumentative and avoided answering my questions. After I gave my credit card information, I was called by the owner to tell me that they would not be coming out due to too many red flags. Very sketchy and unprofessional. I would not recommend utilizing this company.