Keep Smiling Plumbing & Electric

They came to service one of toilets back in July; i just forgot to put a review. My son's toilet was leaking and they fixed it right up. I called them again for a 2nd visit but i'm hearing whistling in the pipes so they will be out again in the next couple of days. Prompt response, respectable service men, and great work.

Keep Smiling Plumbing is a wonderful company with great employees who do top quality work. Every employee I've talked to there is amazingly knowledgeable, nice and helpful! My old house has needed several plumbing repairs in the past 10 years and they always deliver perfect repairs.  I needed a new water heater and they worked me into their schedule the same day, with a very understanding attitude that is a huge relief in such situations.  Would absolutely recommend them to anyone, thanks!

We have a shower that over a long period of time kept developing leaks from the faucet stems wearing out. The old style hot and cold handles when tightened over a long period of time wore down the stems. Smiley had changed the stems once before about 4 years prior.
Upon arrival their plumber, John suggested we consider going to a single handle valve so the same problem would not come up again.
To be fair he did tell me the price. It would be $1,256.00.
Just after he started I asked how long the job should take. About 2 hours, was the answer.
The bill I got had 2 line items. The part was $168.00, which I think was very reasonable. The remaining part of the bill  of $1,088.00 was 100% for the plumbers installation time to do it.
John's actual time for completion was 2 hours and 55 minutes.
The next day I called Smiling to see if the job that worked out to an installation charge of $544.00/hr on the book time for the job to $365.00 for the actual time on the job was correct.
I spoke with William. He was immovable, that was the price. He didn't want to acknowledge that bottom line, the math noted above was a valid and reasonable way for one to look at the cost of the job. Stated that no reputable plumbing Co. would charge on an hourly basis. HMMM!
The charge is based on a plumbing manual assignment of time for said job. He indicated  the the actual time John took was a little longer than the norm, which would mean the $544.00/ hour was closer to the expected norm.
My opinion is that if they are looking at 2 hours of time to complete a plumbing job, then that cost is unreasonably high and that it should be reasonable to reassess the charge.
The plumbing job was well done by John. No complaint on the quality of work.

I had to do the dry walling of the hole left from the dry wall cut out. Not a problem for me, but feel it should have been clear that that important part of the completion of the job is 100% on the home owner.

From start to finish A+++++ service!!! I had a big backup causing 2 toilets & a shower to back up. Call 2/10 - my warranty company and they put claim in for a company to come out.. I checked this company's rating .. which was a 1 literally multi customers complaining and advising to not let this company in your house to do work.  I in turn didn't feel comfortable with having this company complete any work in my home. A neighbor referred Keep smiling plumbing !!  
I called and had the pleasure to speak to Shirley . She had possibly the best customer service I have ever experienced!!! She is dispatch and did her job perfect and got a Plummer to my house that day! Joshua was our Plummer! It was his last call and this young man had the best attitude & service skills I again had ever experienced!
He jumped right in to fix problem showed us all along  where the problem was. He fixed clog and gave tips to avoid buildup in future!
I will never have to worry again who to call if I have a plumbing problem because they are the best. !!
Thank you again for being a great company that values great customer service!

As I researched and secured multiple competitive quotes for a relatively minor, but necessary plumbing repair, I selected to use Keep Smiling Plumbing (again). When it came down to the decision, the fact that I had previously been provided excellent and price-competitive service, over the last 20 years, from Keep Smiling Plumbing... it was a slam dunk. As a Full-time, Full-Service Realtor for the past 35 years, the intrinsic value of loyalty in a quality service provider is crucial to both of our businesses.

Melvin,
It absolutely disappointing to hear that you have been in business since 1985, and the way that you conduct business is by responding to a review on Yelp. As the business owner, I would encourage you to look into the details before jumping on Yelp and responding to my review. I don't have a basement sir. In addition, I have cameras all throughout my house first floor and at my front door. Would you like me to post what really transpired? Not looking for anything for free, I am grateful that your guy came out and helped my mother. I'm looking for some type of accountability for the additional charges. Glad that you felt a $53 credit took care of this matter. Thank you for being so concerned it shows.

Keep Smiling Plumbing is a wonderful family business that does quality work with, what else? A smile! :)  I have known Adria & Brant for years and they've saved my mother and me several times in plumbing and water heater emergencies. Definitely give them a call - they're the best!

Original request , felt they were too expensive for what i wanted done . I asked him to look at my outside faucets , some had a small drip  , he said they needed to be tightened , so he did , left . Quote was about $250 to replace one faucet. Today i went to use and instead of a drip it is running and can't shut off water . Now i have to repair it. Hope his intentions were good and he did not know that the fix was worse than the problem

Professionalism at its best when it comes to plumbing. Prompt and cleanliness.If you are needing your plumbing done right and priced in your budget call this company.Honesty is what I love.

Great service. I felt like they were very knowledgeable and reasonably priced. I had a main line leak and they found it, fixed it in less than 20 hours of my first call.  This was a huge job but they had several teams of people out getting it done so my water worked today. I wouldn't go any were else again....

Rip off! showed up late to my appointment and tried to charge me $2,600 for a 50 gallon water heater! I ended up getting mine water heater replaces for $1150. Stay away from this rip off company!

We had multiple issues to be dealt with, including replacing a kitchen faucet and hooking up our refrigerator's water line for ice. Our technician was prompt and business-like, detailing all of the charges before completing the work. I would definitely recommend, if you're looking for plumbing services.

I called this company on a Wednesday explaining that there were three leaks that needed repair. Turns out that there were only two. Shirley was courteous and made my appointment a priority when I mentioned not having hot water. In under an hour Brian had repaired leaks, identified that nothing was at all wrong with the furnace, and explained that there was no visible leak and that broken tiles may be the culprit of the water stain on the ceilings below.

All told, they were a little pricey, but I cannot express how delighted I am with the promptness, the high level of customer service, and the service technician who performed the work.

The good:
I was first pleased with Gingers professional demeanor and politeness. She even went over some key points about how to keep kitchen sinks pipes from clogging up in the future. I booked the appointment!
The bad:
They never showed up. This incident is far too common and very unsettling for busy consumer trying to get projects completed in a timely manner. Only to be consistently disappointed with techs that have no value for your time! Can I charge a no-show fee? Can I recoup my valuable time for free services? Of course not, but what I can do is warn the next consumer wanting to seek keep smiling plumbing for services because I am not smiling.

Lucked out forty years ago, when we started buying rental properties, to find Keep Smiling Plumbing!  My husband traveled, so when a plumbing problem came up, I didn't have to panic being by myself because Beverly and Carl, who own Keep Smiling Plumbing, could be counted on for good advice, excellent service and the best products.  They also helped us find other reliable companies, example, a good septic-tank company.  I think of them as friends.

Now, we have retired out of GA.  My son, who lives in GA, counts on Beverly and Carl's kids, Adria and Brant, to take care of his home and rental properties.  Definitely a fine family business to hire!

We had the pleasure of meeting Dan as our technician. He was very pleasant and knowledgeable.  We were frustrated after having another company come out and quote us three times higher than what it should be. Dan gave us what I knew was a more reasonable quote, he was very pleasant and got the job done properly and quickly. Happy to find them and will use them again!

My first contact with Keep Smiling Plumbing was very positive. They even come out to your home without charging a service fee. The mandatory service fee is an ethically questionable method used to make money even if no service is rendered. I had high hopes that I had found a really honest plumber. We had a hot water dispenser on our kitchen sink that quit working and we needed it replaced. We had already purchased our replacement. Businesses hate this because they make a tidy sum selling products to customers that they buy and resell at a significant additional charge. This job was an easy change for a professional. The plumber arrived on time, looked over the job and gave us a quote of nearly $300. I was shocked but thanked him for his time but told him we couldn't afford that much. Since I am old and have fairly severe arthritis it is very difficult and very painful to crawl around under a sink and work overhead. Anyway, I decided to try. I went to Ace Hardware, got the additional tools and parts I needed. After studying the instructions carefully and finding the correct tools I completed the job myself. Actual work time: about 30 mins. Total cost: about $20. I am no handyman-few skills and little experience. I would gladly have paid $100 or so but I'm glad that I didn't. Profit is one thing but today all we see is rampant greed. If we could find an honest plumber/electrician with reasonable prices we could use them often and recommend them to the other owners in our HOA.

We have been using these folks for over 20 years now, and never had a problem.  I do most of the plumbing tasks around our house, so we only call them when something is going seriously wrong, and they have always shoehorned us into their schedule.  Great family business, with good folks who absolutely know what they are doing.  We have never had to have them come out a second time because a repair didn't work the first time.  For a plumber, that's incredibly important.  Middle of the road prices for top of the line service.

The best of the best. Quick, on time, efficient, courteous, and experts.
Home run out the first time I called a plumber. They are the best of the best.

I cannot say enough good things about Keep Smiling Plumbing. I had called another plumber and was quoted $1200 for a job that Keep Smiling was able to do for about $300. And I am still smiling because it makes me happy to find a family owned business with integrity, skill, and respect for their customers. They are super professional AND even had me send a picture of my shower to make sure they could replace the part before coming out. Who does that these days?? Keep Smiling Plumbing does.

Our toilet was seeping and running off and on
. We called them and received a quick service call. Repairs were done in less than an hour and cost was reasonable. We will use them again !

Dillon Dobbs was the most amazing plumber/technician. He was nice, professional, courteous, respectful of our property, and very patient. He explained everything he was doing, and answered all of our questions. After 17 years of not having a plumber I can trust, I will now be using Dillon for all of our plumbing needs. I couldn't be happier with his service. I highly recommend!!

I ordered a plumbing inspection and what I got was a two sentence report and an estimate of $13,054.17. No detail about leaks, main water valve, main line, shut off valve, no pictures, no idea about how long the project would take. At this point I don't believe a detailed inspection was completed! Where is the proof? As a home buyer I expected more detail in the report. I called and spoke to William the manager for help but it was pointless. He stated that I had an attitude simply because I was expressing my frustration with this $150 Inspection! Labeling your customer is not providing good customer service! Speaking aggressively to your customer is not customer service! This is my first and last impression of this place. It's substandard I will not recommend or use it for any of my needs. Horrible! Should change the name to Keep Crying!

Great plumbing service the reviews I read in choosing this company didn't do it any justice albeit THEY were all POSITIVE. The guy Gary who showed up at my house was very nice & knowledgeable. I have a few more things to be done & these guys will be doing it.

There are too costly and did not offer a free consultation.  Either way you're going to pay.

Beware!  Watch Out!  A plumber from this company gave me an estimate of $850.00 to install 2 bathroom sink faucets.  This estimate did not include the faucet fixtures since I had already purchased them.  It would have been a very easy installation with no complicating factors.  Of course I questioned him about the quote, but he said it was correct.  I was absolutely shocked.  I felt I was being taken advantage of since I am an older person.  Thank goodness I did not fall for this astronomical, absurd estimate.  One reason I contacted this company for an estimate was because I had heard good things about it.  Sadly, this was not my experience.  I found another plumber who will install the 2 faucet sets for a total of $150.00 which I consider to be a fair price.  This is a difference of $700.00 to do the work.

Keep Smiling is a great plumbing company and do great work. The only problem is they are like the mythical cable guy. The make appointments and just don't show up. IF they finally show up they are a day late and a dollar short. I would not recommend them to anyone.