Best Appliance Installation in Greensboro NC

Kendrick was very helpful! Even though he couldn't physically help me, he did research and helped give me peace about a water issue. Thank you Kendrick!

Was very responsive and actually helped me fix a plumbing issue over text messages and did not have to even come out to see it. Will use again for future work.

Highly recommended! Called on Sunday afternoon, had appointment for early Monday morning 7-9am and the tech was 25 min early! Did a thorough job and made recommendations for more efficiency. Thank you!!!

I called and scheduled an appoint for my LG three door refrigerator. Craig arrived on time, listened to my description of the issue, looked the fridge over and knew exactly was wrong. Within two hours he was finished and off.
Work was performed excellent, he was very personable but more importantly, he knew what he was doing.

I had no warranty, but Lowe's offered me one for three years at $400/year. I made trhe wise choice by trusting AAS again and they did not let me down.
Thank you. Highest recommendation from start to finish. Family and locally owned, as a bonus. Think global, shop local.

Over the past several months Advance Appliance was assigned by our home warranty company to come evaluate and fix our Jenn Air refrigerator that would not cool.  After 3 visits over 5 months we are still without a working refrigerator.  Each time they would come, identify a part that needed to be replaced, have us wait several weeks, and after a few days of operation the same problem would recur.  Since refrigerator was exhibiting the same problem each time, the home warranty company would insist on sending the Advance Appliance out every single time.  The THIRD time we had the same problem, they sent a more experienced expert to our home named Craig.  He came and acted like the problem was obvious - and stated that a service bulletin was put out for our model refrigerator with this issue.  This obviously begged the question as to what his company was doing the first two visits if his company RECEIVED A NOTICE about it.  Craig even retrieved the bulletin from his vehicle and gave it to me when he visited which tells me the problem must not be that uncommon.

Well, it turns out our home warranty company wouldn't cover the part.  Appliance's office staff would not tell us why, closed the case without any explanation, and left us with a broken refrigerator after nearly 5 months of drama.  We called the office and insisted to ask Craig the tech what the problem was and where do we go from here.  When we asked him what the next step was and offered to pay out of pocket to get a working fridge he was terribly rude and dismissive saying your guess is as good as mine and after a moment of continued questioning he said I'm done talking and hung up on us.  

From what I can see, Advanced Appliance is scam of a company that seems to collect insurance money from home warranties only to misdiagnose and perform faulty work on appliances before moving on to the next customer.  Stay away from them at all costs.

Great service! Professional, prompt, courteous and trustworthy service. Highly recommend. My visit was for A/C service, will use for plumbing too.

The plumber did prioritize us since we had no water and very nice man but to make a long story short he came up with all kinds of costly solutions to get my water running again we finally got down to a solution. First he said he could take the filter off at the well and see if that worked and if not it would have to be the filter on the water softner, then about 10-15 later he said that he could take both off. I had forgotten that he had said prior to that he could do one at a time as a process of elimination.
At this point I just want my water on the this guy gone so I said yes please just get my water back on. Later I thought about it and remember at first it was one at a time so why he jumped to doing both without checking in between to eliminate one or the other to me was just to run the bill up.
I received a survey via email and thought about it for awhile and finally decide to complete the it and say how I felt, sent it off. So this morning I get a call from the owner basically telling me how I'm wrong and the plumber was a professional, etc., when I told him no I wasn't a plumber but I know what the guy said, then he tells me his plumber doesn't lie, so apparently I'm a liar...
I will never use Aurora Pro Services again.

I would give this company and Chris Sampson (the owner) a zero if I could. We found them on Angie's list but should have vetted them further.  We asked them to put in canned lights throughout our house and Custom Electric in Greensboro NC destroyed our ceilings and walls and didn't even get the canned lights straight. We found out later they buried live wires in the wall. It was so bad we called the North Carolina Electrical Board to report them and subsequently they were reprimanded (case 2015-1077). Ultimately we ended up firing Custom Electric and hiring another local electrical firm to fix their mistakes so we could get our project completed. I don't recommend them.

I wouldn't hire him again. He made a mess and didn't even unclog my line. Plus he missed the first appointment, that should have been a clue.