Best Thermostat Repair in Greensboro NC

Tyrell did a great job promptly fixing our disposal.  He was very responsive in his communication and took proper COVID safety precautions.  Will definitely use him again for future work!

Responsive. Excellent customer service. Very expensive! Double the cost. But they show up.

I was pleasantly surprised when I checked the mail tonight.  I found a very nice apology letter and a check for $134.75 from Jessup.  Thank you, Meghan, for taking the time to read my review and for taking steps to correct the situation.  I appreciate this gesture, and I wish your company success.  With kind regards, John D.

Easily a 5 star experience if I solely based my review on service rendered once Fletcher and Devin arrived at my home. Both were extremely professional yet friendly. Fletcher was very thorough in his assessment of what was going on, testing several different scenarios before he provided his overall assessment and recommendations. I will admit, the mere fact that when they arrived and were pleasant and professional and the service was quick, it negated almost all of my negative thoughts about the company. I docked one star based on the initial dispatcher not being clear when she took my appointment around 8:30 AM. She stated that my appointment would be from 1pm until 3pm when in actuality 1pm until 3pm was the window of time the technician had to arrive. After a technician was not at my home by 1:15, I called back, explained my situation (the fact that I had a hair appointment in Greensboro at 4 pm and could not take another day off work to wait ALL day for them to arrive) and eventually they were able to get my call to Fletcher and Devin. Life was good!

Highly recommended! Called on Sunday afternoon, had appointment for early Monday morning 7-9am and the tech was 25 min early! Did a thorough job and made recommendations for more efficiency. Thank you!!!

Please do your research.  This company is not a good HVAC company. Lots of complaints by customers with North Carolina BBB and on google. Do the research and you will see.

High prices buyer beware. They will definitely take advantage of an older couple if it's hot. Our parts were under warranty and still charged through the roof for installation. Said they needed to pay for advertising and top techs. Tech had to call to find out how to wire up sub at blower motor. They were supposed to return to put in factory motor apparently but we weren't informed until 2 weeks later when we complained about the price. Checked with 2 other HVAC companies and the cost would have been a third. Shop around before using this company!
Amendment: They reached out after my post to try to make things right. Returned 350 back to us. Feeling better about customer service

I needed to replace two pop-up sink drains and a pop-up tub drain in my kids bathroom which had begun to rust.  Aurora sent out a tech to take a look.  He then provided an estimate for this relatively small job which totaled nearly $1900.00.  He also offered a second estimate for over $3,100 if I wanted him to replace the two sink faucets as well - this estimate was not requested as nothing was wrong with the faucets.  Needless to say, I declined.  I then had to pay $95 for his service call to provide this estimate.

After he left, I called another plumber referred to me by a friend.  That plumber came out the following day and did the whole job, including parts, for $300.  Yes - the estimate from Aurora WAS MORE THAN SIX TIMES AS MUCH.

It is safe to say I will not be calling this company again.

On February 13, 2023 I contacted my regular HVAC service company regarding a problem with my zone system.  The technician arrived and spent just a couple of minutes diagnosing the problem and advised I would need to spend over $700 to fix the problem.  I was not confident in his evaluation so on February 14, 2023 I called Sutton Bros to get a second opinion.  Mark N. arrived in less than 2 hours. He was professional and friendly. After explaining the issue I had he began his diagnostics and determined the problem. I was impressed by his thoroughness and perseverance to evaluate all options.  He ultimately found a viable solution which saved me a significant expense to replace the zone controller board (my words not his.)

I am seriously considering cancelling my current service agreement with the other company and signing up for the Sutton Savings Club.

I will definitely recommend Sutton Bros to friends and neighbors.

DO NOT USE THIS COMPANY!!! I spent about $13,000 on a new hvac system and it's been a nightmare since we signed the contract. We feel like they sold us up. Their receptionists who answer the phone are unhelpful and rude. They put holes in the wall of our utility room to hang their tools and then claim the holes were already there. They didn't do the install correctly so it didn't pass inspection 3 times now. I've told them not to send Andy Willis out here because he's the one who did the hvac wrong in the first place and still they sent him to fix it. We're waiting for the inspector to come again. We know it will fail for a 4th time because Andy Willis didn't fix it code again. We now know the code because of all this mess. USE AURORA PLUMBING. We will be using Aurora plumbing from now on.