Best Thermostat Repair in Greensboro NC

Was very responsive and actually helped me fix a plumbing issue over text messages and did not have to even come out to see it. Will use again for future work.

Always reliable, reasonable and quick to help! We wouldn't want to use anyone else for our plumbing needs!

I was pleasantly surprised when I checked the mail tonight.  I found a very nice apology letter and a check for $134.75 from Jessup.  Thank you, Meghan, for taking the time to read my review and for taking steps to correct the situation.  I appreciate this gesture, and I wish your company success.  With kind regards, John D.

Being that me and my wife are first time Homebuyers, we've been feeling taken advantage of with companies coming out to fix things. We have had our pipes looked at in our laundry room a total of 4 times and every one of the companies have told us different reasons behind the pipes linking. as we can see all companies have failed at fixing the problem because we are now back to square one plus more water damages!!! We decided to give one more try and that's when we ran into The Plumbing and Air service Co. Jake and Jalen came in asked some questions and along the way of fixing the problems telling us the cause of the linking and further damages from the water. Jake gave us the run own with different quotes to try and help us the best way he could. He definitely went over and beyond to help make sure we received quality work and information. They both helped me understand a lot that I know I can use in the future for our next home.  I look forward to Recommending this company and working with them again if needed.

Mixed feelings... my HVAC unit stopped working last night.  I set up an appointment for this morning and the technician charged $650 to replace a capacitor... less than 45 mins of work (including his write-up)???
He was polite and resolved my problems... but in all fairness, I feel that the company is overcharging for their services.  I will not recommend!

This is the company that my home warranty sent out to fix my heating issue in November 2021 which was initially only me smelling a burning odor whenever my heat came on but they ended up coming out about 5 times before deciding that I needed a new furnace. Anyone who is deemed the subject matter expert should not need that many times to fix a problem unless they are intentionally trying to get money out of the customers, which I believe was the case. They came out and fixed the problem. Maybe a week or so passed by and I noticed the odor was STILL there so I contacted my home warranty 2-10 again and they sent them back out this time it was that I needed a fan motor...why wasn't that the case the first time if you're coming out for the same issue? No clue. Each time they came out there was a different issue that the claimed they were fixing but every time they worked on it there was a new problem I hadn't had previously. I requested a different service tech after the 4th time but I should've requested an entirely different company through my home warranty. The next one came out and informed me of a different motor that I needed and once the part was in they would come install it. Advance Appliances called stating they couldn't find the part for my system and that the home warranty would need to find it. Home warranty found it but when advanced appliance came to install it the part was the wrong part for my system therefore could not be found and now I need a new system. The strangest thing also happened the last time they came out, I had to leave work to come home and meet them there. Once the guy was finished and I had left he contacted me stating he had left some tools in my crawl space if I mind him going back to get them....I wasn't home he knew that but I watched on my security camera this man was there for about 20 minutes. I don't believe it takes that long to get any tool you may have left. They screwed with my system little by little making me use the allotted funds my home warranty provides to cover the system then tell me I need a new system and the funds that could've been used for a new system from the beginning are now exhausted because of all the parts and labor of them coming out so many times. I had to go to my crawl space to turn on the switch for my ice machine and found that they had taken my unit apart and not put it back together when they left. It was a mess, I wish I had before and after photos of my crawl space prior to any work being done but I only have the photo of the mess they left. Absolutely unacceptable, unsatisfactory, and unprofessional! Rating would be 0 if possible but I don't recommend using this company at all.

After scheduling an appt last week that was cancelled same day, I tried again. Today the technicians showed up for a few electrical issues and when they couldn't quick fix them (they tried for about 5 mins) , they said their manager needed them to install a generator for someone else so they had to leave. When I asked when they could come back he said they were really busy and it could be weeks and suggested I call another company. And then he wanted $111 for the gas/trip fee.  WHAT?!?!

I asked to be placed BACK on their schedule and if/when they show back up and fix the problems, I'll happily update this review (and pay them the one time $111 gas/trip fee).

They wanted over $630 PER LIGHT FIXTURE to hang. They wasted more than 1/2 day me waiting then them spending almost an hour getting a quote together. You could have knocked me over with a feather. You must be kidding.

On February 13, 2023 I contacted my regular HVAC service company regarding a problem with my zone system.  The technician arrived and spent just a couple of minutes diagnosing the problem and advised I would need to spend over $700 to fix the problem.  I was not confident in his evaluation so on February 14, 2023 I called Sutton Bros to get a second opinion.  Mark N. arrived in less than 2 hours. He was professional and friendly. After explaining the issue I had he began his diagnostics and determined the problem. I was impressed by his thoroughness and perseverance to evaluate all options.  He ultimately found a viable solution which saved me a significant expense to replace the zone controller board (my words not his.)

I am seriously considering cancelling my current service agreement with the other company and signing up for the Sutton Savings Club.

I will definitely recommend Sutton Bros to friends and neighbors.

Always shop around.  I guess these guys make their money off their $45 estimates.  Their estimate was 4+ thousand dollars for 45 ft of pipe from the meter to the house.  Estimate was 4x the next 3 estimates from highly recommended and licensed plumbers for the same job.
  The other estimates were spot on with OVER THE PHONE estimates on a job they haven't seen and none charged to come onsite to verify estimates for the job.  All estimates were within $100 of phone estimate.
 The job was done for just under 1k.

 Never call just one contractor to get a job done and ALWAYS read their reviews.