Best Gas Furnace Repair in Greensboro NC

Despite a friendly and cordial receptionist, I have to say we will never use these guys again. We had a non emergency plumbing issue. Fair enough. They booked us a week out, even though we were stuck drinking bottled water in the meantime. That was fine.
The day of our appt., however, they called to say they had a plumbing emergency and would not be able to keep their appointment. And then, they scheduled us another WEEK out. Wait...What? Seriously? They are supposed to be open 24 hours. As a courtesy and just common business sense, schedule our job for after hours.
We said no thanks, called Master Plumbers and their team was out the next day.
I have NO idea where all these positive reviews are coming from. This is without a doubt the most unprofessional service we have dealt with in the Triad.

I was pleasantly surprised when I checked the mail tonight.  I found a very nice apology letter and a check for $134.75 from Jessup.  Thank you, Meghan, for taking the time to read my review and for taking steps to correct the situation.  I appreciate this gesture, and I wish your company success.  With kind regards, John D.

Being that me and my wife are first time Homebuyers, we've been feeling taken advantage of with companies coming out to fix things. We have had our pipes looked at in our laundry room a total of 4 times and every one of the companies have told us different reasons behind the pipes linking. as we can see all companies have failed at fixing the problem because we are now back to square one plus more water damages!!! We decided to give one more try and that's when we ran into The Plumbing and Air service Co. Jake and Jalen came in asked some questions and along the way of fixing the problems telling us the cause of the linking and further damages from the water. Jake gave us the run own with different quotes to try and help us the best way he could. He definitely went over and beyond to help make sure we received quality work and information. They both helped me understand a lot that I know I can use in the future for our next home.  I look forward to Recommending this company and working with them again if needed.

Prompt and friendly service- even on a Sunday afternoon. Extremely helpful service technician. Worth every penny!!!

The one star is for showing up, on a saturday.  However with that being said, the tech came didn't really listen to what I had to say, made his own diagnosis for a bathtub backing up into a shower, and said he got it cleared and left.  He was there for less than an hour.  I paid a non-refundable fee of $125.00 to have him come out if he could fix it or not.  Great, I understood that up front, my spouse was in the hospital and I needed to get there.  Grand total after the non refundable fee was $508.25.  

3 Days later same thing, they said he would come back out on friday.  This time he said we had cracked lines in the back yard (standing water) and quoted me 2400.00 for starters.  He said he fixed it but the pipe was cracked and that was the real problem even though you couldn't see it.  Again my spouse was in the hospital.

I have a friend that knew someone who graciously came found the leak in the pipe (it wasn't cracked), through putting air in the clean out valve under the house.  The air raised the grass where the leak was.  He dug about a foot or so down and it was the lid from the backyard clean out valve that was leaking and letting soil into the sewer line.

He took a 100' snake, ran it to the city sewer connect and unplugged everything.  He then put a new top and extension so we now know where the back yard clean out valve is as well as the one under the house.  

I paid him and he didn't charge me at least for doing nothing.  I called Advanced, and got Jacob on the phone.  He asked for an invoice from the other plumber, and I even did better than that I send him pics, as plenty were taken.  He said he would then take care of it.  That was a month ago.  I have called numerous time.

I called yesterday 11/2/22 and Jacob told the receptionist he would talk to the owner and call me back later that day.  Never happened and it has now been 2 months.  I gave them plenty of time to make the wrong right and they apparently are not going to take responsibility for charging someone for a mis-diagnosis and not fixing the problem.  

For that reason I cannot give them a good report, and I told them that if they didn't make good on this that is what I would do.  If they did something that would be better than nothing, but nothing is what they chose.  

I wouldn't use them again BECAUSE they don't keep their word, and do not guarantee their work.   Jamie

After scheduling an appt last week that was cancelled same day, I tried again. Today the technicians showed up for a few electrical issues and when they couldn't quick fix them (they tried for about 5 mins) , they said their manager needed them to install a generator for someone else so they had to leave. When I asked when they could come back he said they were really busy and it could be weeks and suggested I call another company. And then he wanted $111 for the gas/trip fee.  WHAT?!?!

I asked to be placed BACK on their schedule and if/when they show back up and fix the problems, I'll happily update this review (and pay them the one time $111 gas/trip fee).

Recently needed HVAC/plumbing services to come out and shore up an issue with our house inspection.  Aurora was easy to book and promptly came out to take a look and fix the issue.

The two crewman that came out were very courteous and professional.  Safety first and were able to resolve our issue in a timely manner, also pretty much giving us advice on what the best action to take not only with them, but going forward.  Highly recommended.

Perfect experience, scheduled on line - on their website-, quick and easy. Got heads up communication that my Technician was on his way (I could actually track him) as well as a picture and a short profile. The work was done professionally, I think he went beyond a good repair and gave me a great repair. Payment at the door. Fantastic experience.

Called this company to give an estimate for possibly rerouting some HVAC duct work through to another room. They were good enough to waive the fee to come out and inspect, and they insisted on inspecting the existing work as well. Ok, no problem there. Guy came and told my wife the duct work couldn't be routed into the living room, which I pretty much knew was going to be the case. Where the 1 star review comes in is when he decided to fear monger my wife by trying to convince her that all the duct work needed to be replaced to the tune of $10,000! And I would get on that...I can schedule you for Monday... No thanks, bub. Nothing I can't stand more than someone who tries to milk you for something that wasn't even an issue. Yes, the duct work is old and there was a hole, but then the gentleman lied as well to my wife, stating the hole couldn't be patched. Meanwhile, again, nothing wrong with my HVAC system currently. This call was for something completely unrelated to this. Anyway, thanked him for his time, and got a second opinion from another HVAC company who did patch that hole without trying to gauge $10k from me.
About a week later, I went outside and saw that the guy had the nerve to put his magnet on my compressor outside to advertise. No thanks, pal. You can come get your magnet back. Stay away. Huge red flag for a company to come in on a simple inspection call and try to ring you up for that kind of money for something that wasn't an issue.
Almost forgot to mention, he recommended a split unit for the living room, which I agreed with and had researched typical costs around $2500 or so for new installation. The quote from this company? $6000! I ended up going with Maurice's who did it for $3200 after tax.

**I should also update this to address the owner's response, as I do appreciate your response was classy and dignified. I do understand suggesting things that could or should be done, but this was more than that. This was fear mongering for a high priced job. Overpriced at that. I'm sorry I forgot to mention that Maurice's not only patched the hole that your tech said couldn't be patched, but they also quoted all new ductwork, if we wanted to go that route, for $6,000. Far lower than the $10,000 quote from you. I understand price quotes can vary wildly from contractor to contractor, but that's quite a difference.